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Service supervisor jobs in Newton, MA

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  • Customer Service Manager

    Stop & Shop 4.3company rating

    Service supervisor job in Gloucester, MA

    Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. The salary range for this position is $64,800-$97,200 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
    $64.8k-97.2k yearly 4d ago
  • Operations Supervisor

    ABM Industries 4.2company rating

    Service supervisor job in Gloucester, MA

    Compensation: $80,000.00 - $85,000.00 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management Position Summary: The Operations Supervisor has overall responsibility for all aspects of facility management services and/or operations including laboratories, controls, fire life safety. The Operations Supervisor is the primary point of contact for day-to-day operations with client facility management team. They will create an unwavering attitude and commitment to safety and reliability within the client environment as they manage the maintenance of outside contractors capable of achieving the goal of 100% availability of mission critical infrastructure. The Operations Supervisor will drive continual improvements to the operation in the following areas: building maintenance, building utility systems, fire life safety equipment, building management systems, and other specialty systems. Job Objective: This position is responsible for the overall operation of our facility management services to multiple critical facilities, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. This Operations Supervisor ensures that established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract. Key Responsibilities: Oversee all aspects of the client's critical physical infrastructure. Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers. Oversee the development and accuracy of site-level operating procedures and other documentation. Supervise and escalate as needed ABM's response to after-hours emergencies at assigned facilities. Effectively and efficiently manage the operations budget and expenditures of assigned contracts. Manage the complete physical assets pertaining to the Operation and Maintenance of the critical and non-critical infrastructure equipment and systems. Resolve all electrical, mechanical, BAS (Building Automation System), EPMS (Electrical Power Monitoring System), BMS (Building Management System), and Fire Protection System issues in the client facilities while minimizing risk and business impact and communicate issues to management and customers in a timely manner. Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing. Manage oversight from preventive maintenance inspections and provide guidance on how to address issues. Develops, plans, and implements annual shutdown program for preventive maintenance activities. Technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history. Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials. Ensure compliance of Customer SLA (Service Level Agreement) parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations. Ensure that ABM training expectations are met and audit the process monthly. Identify, vet, and approve all sub-contractors who will perform work on-site. Develop PM (Preventive Maintenance) contract scopes-of-work, ensure contract terms are fulfilled. Qualifications: Associate Degree or higher degree in job related technical training or equivalent work experience. 5+ years Electrical or Mechanical experience, desired. Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired. Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors. Experience utilizing a CMMS (Computerized Maintenance Management System). Knowledge of computer and PLC Programming, AC/DC drives, Motor Controls, Digital Meters, and Recorders. Demonstrated ability to read/interpret drawings and wire diagrams. Possesses working knowledge/understanding of Electrical Code (both local and IEEE) as it applies to controls. Experienced in scope determination of installation materials. #200 About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ******************* ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ******************* ABM does not accept unsolicited resumes.
    $80k-85k yearly 5d ago
  • Donor Services Lead

    Innovairre Communications

    Service supervisor job in Manchester, NH

    Innovairre - WE HELP PEOPLE WHO HELP PEOPLE We make great things happen for some of the world's most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients. Job Summary Make an impact where it matters most; with the nonprofits changing the world. Are you a detail-oriented communicator who thrives on helping people, improving processes, and leading by example? As a Donor Services Lead, you'll play a key role in ensuring that every donor interaction is handled with accuracy, empathy, and care while supporting the missions of incredible nonprofit organizations across the country. This is a hands-on role for someone who enjoys being the go-to person for all things donor services. You'll help keep daily operations running smoothly, build strong client relationships, and collaborate with teammates to improve processes and ensure every detail - from data entry to donor thank-you letters - reflects care and accuracy. Please note: This is an onsite position based in Milford, New Hampshire. It is not eligible for remote work. Responsibilities and Activities: Acts as the primary liaison for assigned nonprofit clients, ensuring their needs and brand standards are met. Handles day-to-day client communications, reporting, and problem-solving for assigned clients with professionalism and care. Ensures client communications reflect the mission and values of each client. Assists with handling complex or escalated inquiries, setting the tone for excellence in service. Collaborates on mentoring donor services representatives, providing guidance and coaching to build confidence and consistency. Supports training initiatives, procedure updates, and continuous improvement projects. Partners with leadership to refine workflows and elevate team performance. Oversees daily and weekly balancing for assigned client accounts and ensure timely, accurate reporting. Manages data imports/exports, invoice reconciliations, and postal funding reviews for assigned accounts. Leads quality control reviews and maintain meticulous transaction and compliance records. Handles donor correspondence - from acknowledgements and declines to various administrative mailings. Maintains data integrity through careful file validation, recordkeeping, and testing during system updates. Supports compliance audits and documentation processes to ensure transparency and trust. Works closely with internal teams to align on client needs, resolve discrepancies, and improve donor experiences. Provides occasional coverage for inbound/outbound call centers and client-specific projects. Performs additional responsibilities as required to ensure the team's success. EEO Statement We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do. Benefits We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do.
    $63k-116k yearly est. 4d ago
  • Senior Director, Global Regulatory Affairs, Team Lead, Strategy (Europe & RoW)

    Genmab

    Service supervisor job in Grafton, MA

    At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Role Genmab is looking for an experienced and passionate senior leader to be a part of our Global Regulatory Affairs organization. In this role, you will be responsible for the development of global strategies to advance Genmab's portfolio of development pipeline candidate drugs and marketed products. You will provide strategic input and ensure operational execution of global submission activities. You will be responsible for interfacing directly with EMA as the primary contact for programs in your portfolioand have oversight of vendors supporting ROW.. In addition, as a Senior Director you will be leading and mentoring the group of dedicated Regulatory Strategists with Europe/Rest of World (ROW) responsibilities for Genmab's assets across all stages of development. The Role & Department As a Senior Director, you will join our Global Regulatory Affairs organization. In this capacity, you will assume responsibility for the Europe/ROW regulatory strategy for an assigned portfolio and will manage a group of Regulatory Strategists with Europe/ROW responsibilities for our programs across all stages of development. As the senior leader you may act as the deputy for the Head of Regulatory Affairs on Labeling Review Committees, Protocol Review Committees, and Audit/Inspection Committees. The ultimate goal is to ensure an optimal development and implementation of an Europe/ROW regulatory strategy for Genmab's programs that enables an integrated global clinical development and commercial strategy. This position will report to the Head of Regulatory Affairs. Key responsibilities include Managerial/supervisory responsibilities. Actively mentoring of the regulatory strategists with EU/ROW responsibilities. Develop global regulatory strategies for the assigned projects through integration of regional regulatory strategies and in line with the global development and commercial goals. Lead or be responsible for the planning and implementation of regional regulatory procedures (e.g., clinical trial applications, marketing applications, label extensions, CMC changes, PIPs). Represent Regulatory Affairs across Genmab committees as indicated. Proactively and in a timely manner, evaluate and communicate to senior management regulatory risks and challenges, and mitigation options. Follow all correspondence with the competent authorities across programs from EU/ROW. Oversee CRO quality, accountabilities and deliverables related to Regulatory activities. Assess EU and MHRA regulatory guidelines and regulations and current regulatory environment/landscape and their impact on the development of Genmab products. Interact with health authorities and lead/participate in health authority meetings. Present the regulatory strategy/position to senior management and health authorities, as appropriate. Interpret the communication of any health agency feedback and assess the impact on programs. Evaluate regulatory mechanisms that allow optimization of product development (e.g., orphan drug designation, PRIME designation, compassionate use, pediatric plans) and ensure that they are implemented, if applicable. Ensure compliance with all internal and external requirements and procedures related to Regulatory Affairs. Participate in regulatory SOP development. Provide input into streamlining internal RA processes. Requirements A minimum of Bachelor's degree or equivalent in scientific discipline or health-related field. PhD or MD degree will be preferred. Minimum of 10 years of experience in Regulatory Affairs, across all development phase Significant experience in proactively planning and implementing highly complex clinical submission strategies Experience in leading a team of regulatory strategist professionals. Expertise in drug development and EU regulatory mechanisms to expedite development. Experience within oncology is preferred. Prior experience leading health authority meetings with the EMA or other health authorities Experience with submitting and bring to completion MAAs in Europe/ROW Experience with variation procedures Strong project management skills Moreover, you meet the following personal requirements: Strong organizational, communication, and time management skills needed to run multiple ongoing projects simultaneously Must have attention to detail and able to problem solve Be able to work independently with an ability to drive projects to successful outcomes Robust cross-functional collaboration skills and enjoy working in a global environment Skills in building and maintaining internal and external collaborative relationships to achieve shared goals Highly motivated and determined individual who enjoys being challenged Able to prioritize your work in a fast paced and changing environment Goal-oriented and committed to contributing to the overall success of Genmab About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
    $107k-155k yearly est. 19h ago
  • Cash Posting & Credit Supervisor

    The Planet Group 4.1company rating

    Service supervisor job in Boston, MA

    Contract: 3-+ months Onsite for training, then Hybrid - Boston, MA 02115 Hourly rate range: $28.50-38.50/hr depending upon experience Must Haves: High school diploma/GED required 3+ years of experience in cash posting, cash reconciliations and credit balance resolution Healthcare/finance experience Preferred: Bachelors degree Epic payment posting certification preferred Job Summary The Supervisor, Cash & Credit oversees daily payment posting and credit balance operations to ensure timely, accurate reconciliation of all incoming payments and compliance with regulatory and organizational requirements. Key Responsibilities Manage day-to-day cash posting and credit balance workflows, ensuring all payments are posted, reconciled, and maintained in compliance with payer and regulatory guidelines. Oversee processing of payment batches-including denials, contractual adjustments, and guarantor payments-and ensure all batches are balanced and closed on time. Review and analyze Explanation of Benefits (EOBs), verifying co-pays, deductibles, co-insurance, adjustments, and denials to ensure accurate patient account balances. Lead efforts to resolve posting or cash balance discrepancies, ensuring issues and resolutions are fully documented for audit readiness. Monitor key performance indicators related to timeliness, accuracy, and backlogs, and provide training and guidance to improve team performance. Prepare and evaluate cash performance reports, offering insights on trends, gaps, and improvement opportunities while addressing escalated posting issues. Review and approve refund and retraction requests within established authority levels.
    $28.5-38.5 hourly 2d ago
  • Operations Supervisor

    Prospectblue

    Service supervisor job in Stoneham, MA

    ProspectBlue is seeking a Night Operations Supervisor for their client in Lynnfield, MA! This individual oversees and is directly involved in more than one of the following operations: Dock, P&D, and Road, including, but not limited to, customer service, productivity, quality freight handling, claims prevention, load average and safety. Job Responsibilities: • Manages, plans, organizes, and directs all employees assigned to them. • Manages and implements security and loss prevention procedures. • Prepares and manages safety procedures in accordance with Company, OSHA, and DOT guidelines. • Prepares and implements action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets. • Works with Central Dispatch to develop a linehaul plan to effectively and efficiently move freight to destinations within Company service standards. • Schedules employees in accordance with hours planning, the company's run bid process, and service requirements. Job Requirements: • U.S. citizen or otherwise authorized to work in the U.S. • Must be at least 18 years of age • High school diploma or equivalent • Must be currently located in the same geographic location as the position or being willing to self-relocate • Individual must be organized, detail-oriented and have strong communication skills • Previous dock operations or supervisory experience not required but preferred • Bachelor's Degree not required but preferred
    $46k-77k yearly est. 4d ago
  • BOS Passenger Services CLC

    Swissport International AG

    Service supervisor job in Boston, MA

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary Load Control Agent performs centralized Load Control to ensure 24/7 coverage for all hubs and outstation flights. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities Supervise/control staff assignments including reporting, absences, overtime and compensation. Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements. Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard. Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experience Ensuring load control accuracy, practicality and procedural compliance so that output is of a high standard with regard to safety and quality. Ensuring all aircraft is operated within their operational limits with regard to weight and balance. Maintaining operational efficiency achieved through optimum fuel uplift and trim. Contribution to OTP (On Time Performance) for all load control related issues. Interaction with other departments and outside agencies including Ramp Operations, Cargo and Operations Control Center to ensure effective communication in order to complete Load Control tasks safely, accurately and punctually. Participate in training within airline and/or related agency in various areas of Ground Operations. Your profile Good command of the English language both verbal and written High School Diploma or GED. At least 2 years of experience in the airline industry. Valid driver's license. Licensed Load Control Certification required. Excellent math skills. Good communication skills. Must be able to work flexible hours. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ************************* to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!
    $54k-91k yearly est. 4d ago
  • Operations Supervisor

    ABF Freight

    Service supervisor job in Brockton, MA

    The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions. Responsibilities Other duties and projects, as assigned. Assign job tasks to all workers according to unloading and loading schedules. Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise. Provide a clean, safe working environment for all personnel and visiting customers. Provide positive and constructive feedback to employees. Maintain a positive attitude in a highly intense environment. Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness. Maintain appropriate load plans and ensure proper load balance for safe vehicle operation. Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met. Provide training, analyses, performance feedback, and disciplinary recommendations, as needed. Work in a team setting to accomplish department goals. Foster safe handling, loading, unloading, and storage of hazardous materials. Requirements Education: High School Diploma / GED, preferred Bachelor's degree preferred but not required. Experience may be used in place of education. Experience 2 years leadership experience, preferred Transportation experience preferred but not required. Computer Skills General computer knowledge, preferred Additional Requirements General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred Excellent communication, leadership, and conflict resolution skills, required Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement. This position is in a dock environment with exposure to varied weather conditions and noise. Competencies Decision Making and Critical Thinking Initiative Managing Multiple Priorities Process Management Service Center Operation and Maintenance Transportation Safety Taking Ownership Results Orientation Benefits Competitive Wages Excellent health, dental, and vision benefits Opportunity to participate in a company sponsored 401K Vacation eligibility during the first year! Other Details Work Hours Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement. Travel Requirements Minimal (0%-25%) Compensation This is a salary position paid biweekly. Variable compensation is included. In accordance with the Massachusetts Wage Transparency Act, the pay range for this position is $71,000 to $84,500 annually but will be negotiated at the time of offer About Us ABF Freight , an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
    $71k-84.5k yearly 2d ago
  • HVAC Service Manager

    ARS-Rescue Rooter

    Service supervisor job in Boston, MA

    Pay: $120,000-125,000 per year Sign On Bonus - $5000 Industry: HVAC Residential Service Job Title: HVAC Service Manager - Residential American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day. What We Offer: Insurance access after 31 days of employment Low-cost medical insurance (starting at ~$5/week) Dental and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid time off & holiday pay Company-paid life insurance Responsibilities: What You'll Do As A HVAC Service Manager: Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching Oversee daily operations to ensure safe, efficient, and high-quality service delivery Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits Resolve customer issues and ensure top-tier customer satisfaction Coordinate with dispatch to optimize technician selection and scheduling Conduct job site inspections and monitor workmanship standards Track departmental operations, inventory, tools, vehicles, and maintenance Ensure compliance with safety regulations, company policies, and local codes Provide ongoing on-the-job training and development for technicians Lead weekly technician meetings and monitor key performance indicators (KPIs) Qualifications: What You'll Bring As an HVAC Service Manager: 5+ years of HVAC service experience Strong knowledge of gas piping, electricity, plumbing, and air flow Valid driver's license with a good driving record Strong leadership, communication, computer, and math skills Ability to manage people, operations, and budgets effectively Must pass background and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
    $120k-125k yearly 5d ago
  • Real Estate Team Lead

    Vylla

    Service supervisor job in Manchester, NH

    Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer
    $51k-99k yearly est. 3d ago
  • Overnight Sanitor - Fresh Dough Facility

    Panera Bread Company 4.3company rating

    Service supervisor job in Franklin Town, MA

    PANERA FRESH DOUGH FACILITY SANITATION ASSOCIATE Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Evening start time Skills and training to reach your potential Paid time off, 2 weeks in your first year Medical, dental, vision, life insurance & 401(k) with match available Safety shoe reimbursement Our Sanitation Associates keep our plants looking new and safe for food production As a Sanitation Associate, you are responsible for breaking down all of our production equipment and cleaning every area of our facility As a Sanitation Associate at Panera's Fresh Dough Facility, your job is to: Manually clean equipment; May include rinsing, foaming, scrubbing and sanitizing production equipment Picking up and disposing of trash and recycling Cleaning restrooms, lunchroom and offices Follow rigorous procedures to ensure consistently delicious products. Ensure a safe, clean working environment that follows the FDA's Good Manufacturing Practice regulations. Help build our culture of Warmth, Belonging, Growth, and Trust. Step in and support your manager and team. Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. This job is for you if: You love working with food. You like the sense of accomplishment that comes from completing a job well done each day. You want to help make the signature products of a beloved brand. You enjoy both working alone and with a team. You're a self-starter who can meet goals with limited supervision. You have excellent organizational and time-management skills. You want to partner with a fun, energized team that can work hard and laugh often. You're committed to food safety and health safety. You enjoy working in a fast-paced environment. Qualified applicants will have: Successful employment experience in a fast-paced work environment Proven ability to work independently while performing a variety of production tasks Preferred: Prior experience working in a manufacturing setting that had an emphasis on quality, process control, and safety You must meet these requirements: At least 18 years of age Able to work a variety of shifts, including nights, weekends, and holidays depending on business needs You must meet the following physical requirements with or without reasonable accommodation: Able to manipulate equipment utilizing manual dexterity Able to stand, walk, squat, and sit for long periods of time Able to understand written and verbal instructions Able to push and lift items with varying degrees of weight. (Pushing of carts up to 400 pounds with or without assistance is required.) Able to perform repetitive motions with upper extremities. Around here, every day starts with a fresh batch of dough and a thousand possibilities. Get ready to rise. __ Equal Opportunity Employer: Disabled/Veterans Additional Description : $20/hr
    $20 hourly 4d ago
  • Air Operations Supervisor

    Collette 3.2company rating

    Service supervisor job in Pawtucket, RI

    Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis. Primary Functions: Supervise, train and develop direct subordinates. Hold all subordinates accountable in obtaining each of their strategic tactics. Evaluate performance for all subordinates and provide continuous coaching throughout the year. Compose and deliver year end assessments for all subordinates in adherence to company policy. Work closely with retail air staff and client care center to help resolve any guest issues. Review and follow up on assignments and resolve problems to provide quality customer service. Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner. Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training. Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization. Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction. Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager. Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs. Prioritize workload and manage multiple priorities to meet expected deadlines. Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy. Training: Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department. Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions. Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations. Utilize Collette Connects to communication announcements, news stories and changes to the organization. Knowledge and Skills: Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs. Two years of experience desired, that is directly related to the duties and responsibilities specified. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Skill in customer service and fiscal management. Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements. Effective negotiation skills. Ability to communicate effectively, both orally and in writing. Employee development and performance management skills. Ability to make evaluative judgements. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to develop, plan, and implement short and long-range goals. Ability to investigate and analyze information and to draw conclusions. Ability to plan and organize to optimize productivity of team. Ability to analyze and solve problems. Maintains assigned work area in safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Performs other related duties as assigned or directed. Pay range: $43,000 - $58,000
    $43k-58k yearly 1d ago
  • Hospitality Service Manager - Clark University

    Aramark 4.3company rating

    Service supervisor job in Auburn, MA

    Compensation COMPENSATION: The salary range for this position is $65,000to $70,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Description The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
    $65k-70k yearly 3d ago
  • Fire Alarm Field Service Supervisor

    Connexion Systems + Engineering

    Service supervisor job in Medford, MA

    Title: Fire Alarm Field Service Supervisor Hiring Organization: Connexion Systems & Engineering Compensation, Benefits, and Employment Type Duration: Permanent Pay rate: $ 100,000-120,000 salary Job Location: Medford, MA Job#: 17309 Summary of duties and responsibilities Duties include but are not limited to the following: responsible for oversight of assigned fire service/inspection staff. Provide superior technical support to fire staff and key accounts. Must be proficient at service/inspections of all systems that are in place in our customer base. All inspections must meet the highest quality standards set forth , while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers. Duties and Responsibilities: Responsible for direct supervision of fire alarm team. Provide field and phone support for fire alarm technicians. Manage day-to-day needs of fire team including praise, motivation, and discipline. Be an advocate for the fire team by making sure they have the resources needed to carry out their daily tasks i.e. tools, training, helpers, etc. Assist in the ongoing training of new and existing fire alarm technicians. Review daily schedule. Assist technicians at sites as necessary. Monitors quality of inspections and service work performed at customer site to ensure the highest quality of standard and safety. Review accuracy of completed fire inspection records. Provides accurate, detailed, and timely paperwork and reports to management. Review timecards and oversee/approve the assignment of overtime. Responsible for administering technician's performance reviews based on productivity, quality, attendance, job profit and technical advancements. Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the fire team with a goal of superior customer satisfaction. Responsible for updating all manuals, safety practices, and technical information. Key accounts are to receive routine support visits. Recommend corrective services to adjust customer complaints. Build and maintain working relations with the sales staff. Must be able to drive a company vehicle adhere to policy and maintain vehicle. Regular attendance must be maintained. Additional Duties: Research and obtain information on position specific training opportunities. Responsible for handling on-call duties on a regular scheduled basis. Other duties as required or assigned by company management. Able to obtain a Department of Defense security clearance and or/Massachusetts security clearance is helpful but not required. Equipment used to Perform Job: Must be skilled using the following equipment: a ladder company vehicle hand tools (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) telephone Lift computer adding machine Must be able to lift 50 pounds. Education: Electronics degree or equivalent work experience in the electronics field is required. Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people. Travel: Some out of town travel required. License Required: Massachusetts Electricians Journeyman “B” or System Technician “D” license and valid Driver's License.
    $100k-120k yearly 60d+ ago
  • Fire Sprinkler Service Supervisor

    The Hiller Companies 4.3company rating

    Service supervisor job in Amesbury Town, MA

    Job Details Hiller New England Amesbury - Amesbury, MA $97000.00 - $120000.00 SalaryDescription The Hiller Companies, LLC has an immediate opening for Sprinkler Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority. Key Responsibilities: Team Leadership & Development: Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work. Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment. Provide guidance on new employee training and conduct periodic performance reviews. Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development. Motivate team members and track their continued development and training. Work with other Hiller support teams to ensure smooth operations of Service Department functions. Assist in building a high-performance team that operates efficiently and effectively. Customer Relationship Management: Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction. Support sales efforts by providing technical expertise and participating in customer interactions when needed. Service Operations: Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs. Ensure technicians are correctly charging their time to assigned jobs for accurate costing. Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls. Monitor and ensure that team members maintain up-to-date required certifications. Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians. Health & Safety: Promote a culture of safety within the team and ensure compliance with safety protocols. Work with Safety partners to ensure employees have the required tools and PPE for their work. Conduct regular safety briefings and address any safety concerns promptly. Additional: Assist in managing multiple ongoing tasks and projects simultaneously. Provide regular updates to the Service Manager on team performance and operational challenges. Other duties as assigned. Qualifications What We Are Looking For: High school diploma or equivalent NICET Level II in related fire protection systems required; Level III preferred. Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems. 7+ years of experience in service, testing, and inspections of fire protection systems. Thorough knowledge of NFPA standards and local codes. Strong leadership and team management skills Excellent communication and interpersonal abilities Critical thinking and problem-solving skills Ability to prioritize and manage multiple tasks efficiently Proficiency in Microsoft Office products Technical expertise in fire protection systems Customer service-oriented mindset Physical Requirements: Ability to lift and carry up to 50 pounds. Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings. Capable of standing, walking, bending, and kneeling for extended periods. Ability to work at heights and in confined spaces as needed. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
    $97k-120k yearly 49d ago
  • Supervisor Support Services

    Fulgent Genetics, Inc. 4.2company rating

    Service supervisor job in Needham, MA

    About Us Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction, both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments. Key Job Elements Supervises Distribution, TC/PC, Slide-Block, and Reference Testing/Send Outs staff. Also supervises Accessioning at the Boston laboratory site. Provides support to all lab operations leaders, client services, and pathology staff. Oversees and ensures quality and production metrics are performed and delivered by team. Monitors employees' daily performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Assesses, processes, and oversees workflow, handling the daily scheduling of employee breaks and coverage of workstations. Conducts weekly team meetings. Attends applicable department/management meetings. Keeps team informed of new processes and general updates. Manages correspondence, escalated issues, and requirements/regulations. Reviews and approves assigned work; maintains records on individual performance and attendance. Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards. Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team/department business processes. In partnership with department Director, oversees team recruiting, training, and performance evaluations. Works collaboratively to solve problems and participate cross functionally with other teams. Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions. Acts as first point of contact on technical, procedural, and policy questions. Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies. Assists with the creation and documentation of processes. Knowledge/Experience * High School diploma or equivalent required. * 3+ years of lead or supervisory experience in an anatomical pathology laboratory required. * Experience preferred with troubleshooting of all systems within Operations. * Experience preferred with writing and editing of Standard Operating Procedures (SOPs). * Demonstrated skills and high level of attention to detail in technical data interpretation and ability to effectively troubleshoot. * Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook. * General working knowledge of the Internet for business use. * Ability to multi-task and work in a fast-past, deadline driven environment. * Drive for results across service, quality, and continuous improvement. * Ability to ensure procedures and processes are in place that lead to the delivery of quality results with continuous reassessment of their effectiveness. * Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization. Excellent usage of grammar, punctuation, and spelling. * Commitment to the successful achievement of team and organizational goals through a desire to participate with and help others with continuous improvement. * Demonstrated focus on listening to and understanding client/customer needs and exceeding service and quality expectations. * Ability to provide support to different departments and leaders. Lab Specific Qualifications * Visual acuity (including color discrimination) and analytical skill to distinguish fine detail. * Ability to tolerate extensive periods seated and/or standing. * Must possess ability to perform repetitive motions. * Ability to lift up to 20 pounds. * May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material or chemicals including formalin. * May be required to handle general laboratory reagents. * May be required to handle blood-borne pathogens and live human specimens, tissues, and bodily fluid Environment Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounter. while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.
    $66k-101k yearly est. 9d ago
  • Industrial Service Supervisor

    Moran Environmental Recovery 3.7company rating

    Service supervisor job in East Providence, RI

    The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class “D” License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.
    $47k-73k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Ramp Service Operations MHT

    Trego Dugan Aviation of Grand Island Inc. 4.0company rating

    Service supervisor job in Manchester, NH

    General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft cleaning, lavatory services, and aircraft power unit hookups. Direct and train assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the General Manager and Regional Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is always maintained in good working order. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities; Prepare timely written and verbal reports, training demonstrations, etc.; Follow oral and written instructions; Communicate effectively both verbally and in writing; Deal effectively and courteously with co-workers and customers; Exercise sound, independent judgment; Analyze situations and problems with a results-oriented focus; Resolve conflict effectively; Identify and evaluate solutions, and effectively implement determined action; Approach problem-solving creatively and with a team orientation; Present an overall professional image; Perform the essential functions of the job without posing a threat to the health and safety of others; Model and promote acceptance and respect for differences among employees; Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client's goals and objectives; Be pleasant with others on the job and display a good-natured, cooperative attitude; Be reliable, responsible, and dependable, and fulfill obligations; Attention to detail is a must; Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations; Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace; Willingness to take on responsibilities and challenges; Be sensitive to others' needs and feelings and be understanding and helpful on the job; Develop one's own ways of doing things abiding by to TDA/Airline's policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done; Be persistent in the face of obstacles; Physical Demands: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt, must be able to respond to audio transmitted information or alarms, must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights, may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Highly sought 1-year of experience in the aviation industry. Highly sought 6 months of experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.
    $37k-54k yearly est. Auto-Apply 60d+ ago
  • Prototype Shop and Development Center Supervisor - Domestic Manufacturing

    New Balance 4.8company rating

    Service supervisor job in Lawrence, MA

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION: The Prototype Shop and Development Center Supervisor will support and oversee daily operations. This role is responsible for coordinating the production of prototypes, development samples, and trials to support new style development. Timely completion and accurate feedback are essential to ensure product development remains on schedule. The role focuses on executing established processes, identifying manufacturability issues, and ensuring a smooth handoff to manufacturing. MAJOR ACCOUNTABILITIES: Provide clear and accurate written feedback on trial work related to product and manufacturability to Development and Engineering teams. Assist in compiling documentation to support the transition from development to manufacturing. Facilitate learning and skill development throughout the prototyping process. Maintain shop capabilities to reflect current manufacturing standards and practices. Support the documentation of design and engineering standards for manufacturability. Assist in testing new equipment and technology within the shop environment. Support engineering efforts related to new equipment and technology, with a focus on sewing equipment. Stay informed on basic shoemaking technologies and construction methods. REQUIREMENTS OF SUCCESS: Associate's degree in Mechanical, Manufacturing, or Industrial Engineering preferred; equivalent experience considered. Demonstrated ability to lead and coordinate hourly team members effectively. Familiarity with lean manufacturing practices and domestic production environments. Strong written and verbal communication skills. Experience supporting engineering or production projects. Regular Associate Benefits Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
    $29k-38k yearly est. Auto-Apply 49d ago
  • BOS Ramp Services Supervisor - Air Canada

    Swissport International AG

    Service supervisor job in Boston, MA

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job SummaryTo efficiently manage and direct ramp activities to deliver high quality products/services to our customers. Our competitive pay rate is $26.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities Supervise and manage staff to deliver excellent customer service Maintain applicable safety and performance standards Develop and build good relations with customers and Airport authorities Report irregularities and take appropriate action Participate and contribute to internal and customer meetings Conduct daily shift briefings Conduct safety meetings/briefings Liaise with OCC regarding daily workforce requirements Perform daily/weekly audits Build and maintain good management/workforce relations Ensure workforce adherence to company policies and procedures Other duties as assigned Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage Your profile High School Diploma or equivalent preferred Minimum one year experience in ramp service or related field Ability to work in a team environment Knowledge about operation of Ground Service Equipment Must possess strong organizational and multi tasking skills Effective verbal and written communication skills Must be able to work in all weather conditions Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance Flexible work schedule including evenings, weekends and holidays What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ************************* to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!
    $26 hourly 4d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Newton, MA?

The average service supervisor in Newton, MA earns between $40,000 and $103,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Newton, MA

$64,000

What are the biggest employers of Service Supervisors in Newton, MA?

The biggest employers of Service Supervisors in Newton, MA are:
  1. Aramark
  2. New England Center and Home for Veterans
  3. City of Boston Credit Union
  4. Education Realty Trust Inc.
  5. Encore Boston Harbor
  6. Swissport International AG
  7. Tufts Medicine
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