Service supervisor jobs in Schenectady, NY - 620 jobs

The New York State Unified Court System is seeking a Deputy Chief Clerk II in the Saratoga County Family Court. Deputy Chief Clerks are the second highest ranking nonjudicial employees in Supreme and County, City, Family, and Surrogate's Courts and are responsible to Chief Clerks, Judge(s), regional court administrators, and the Office of Court Administration for managing all aspects of court operations and nonjudicial case processing activities. This position will assume the duties of the Chief Clerk in the Clerk's absence. Key Responsibilities: Assisting with personnel management and supervision. Budget management and control. Management of case processing and statistical reporting operations. A wide range of clerical and managerial duties. Qualifications: Bachelor's degree from an accredited college or university and two (2) years of work experience involving managerial responsibilities such as human resources administration, budget preparation, and review of documents for compliance with policies, rules, and procedures; or An equivalent combination of education and experience. Base Salary: $76,112 Please view the full employment announcement at: 4601.pdf

Salary: $80K/yr Find more in your career at Family Residences and Essential Enterprises, Inc. (FREE), currently serving over 4,000 people with ID/DD, mental illness & brain injury. We're seeking dedicated people like you to join us! The Specialty CTI Team Leader provides clinical and administrative oversight of the Enhanced Step-Down Program's Critical Time Intervention services and supervises a multidisciplinary team. This role ensures that people with co-occurring Mental Health (MH) and Intellectual/ Developmental Disabilities (I/DD) receive evidence-based, time-limited support as they transition from inpatient and emergency psychiatric settings to community-based living. We'll provide you with: Outstanding Benefits Paid vacation and sick time Medical | Dental | Vision | Life Insurance Retirement 401K Wellness benefits with gym reimbursement Tuition Reimbursement A positive, supportive environment Opportunities for advancement & more! Specifically, you will: Establish community relationships and serve as a liaison to community partners such as Emergency Departments (ED), inpatient psychiatric units, both Article 28 and 31, and Comprehensive Psychiatric Emergency Programs (CPEP). Maintain relationships with Nassau County Dept of Mental Health, Suffolk County Dept of Health Services, the Division of Community Mental Hygiene, the Office of Mental Health (OMH), and the Office of People with Developmental Disabilities (OPWDD). Collect feedback from and collaborate with clinical team members and specialists in the community to identify, design and implement training/support needs of the community. Assist in the development/implementation of ESD Specialty CTI best practices, policies Assist with the growth of the ESD program via networking internally and externally Work with Accounting Dept and leadership to ensure all required reporting occurs. Review and approve diagnostic evaluations, treatment plans, discharge plans, and behavioral support plans for individuals served. We require: Master's Degree in social work, psychology, counseling, or other human service field LCSW, LMHC, LMSW, LCAT, or Licensed Psychologist Licensure Licensed Practitioner of the Healing Arts (LPHA) Minimum 3 (three) years of supervisory experience Minimum 3 (three) years of post-licensure experience working with individuals with ID/D, Mental Health Diagnoses, and/or Substance Abuse CTI Certification (within 12 months of hire) 9.58 Designation Certification (within 6 months of hire) Knowledge of OMH and OPWDD practices, policies and regulations Computer literacy; familiarity with Microsoft Office Suite Ability to motivate, lead and coach others Excellent interpersonal, organizational and communication skills CTI Team Leader, for immediate consideration, email a resume to: ********************* Family Residences and Essential Enterprises, Inc. (FREE), is a nonprofit committed to cultivating an inclusive environment that values and celebrates diversity in all its forms. We believe that a diverse workforce not only reflects the communities we serve but also drives our collective success. We actively encourage candidates of all genders, ages, races, sexual orientations, religions, nationalities, and backgrounds to apply for positions at our company. Your unique talents and experiences will play a crucial role in our mission to support people of all abilities to reach their full potential and thrive in their communities. Join us in creating a workplace where everyone feels respected, heard, and empowered." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

SummaryPreparation of proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Guided by commercial practices and policies that may be shaped by the role. Has significant control/influence over commercial priorities. There is moderate autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgement are required to achieve outcomes required.Job Description Roles and Responsibilities: Develop proposals; may negotiate with customers; ensure deals deliver shareholder value; drive competitive pricing. May include compiling and submitting required tender documentation. Developing specialized knowledge of latest commercial developments in own area and communication skills to influence others. Contributes towards strategy and policy development, and ensure delivery within area of responsibility. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market Uses judgment to make decisions or solve moderately complex tasks or problems within projects, product lines, markets, sales processes, campaigns or customers. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. Required Qualifications: Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant professional experience in comparable job functions. Minimum of 5 years of significant experience in the Sales & Proposals. Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. #LI-AP3 GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes For candidates applying to a U.S. based position, the pay range for this position is between $128,400.00 and $213,900.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: sales incentive.This posting is expected to remain open for at least seven days after it was posted on December 11, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : Supervise employees making sure they are performing all the job duties implemented by management. Coaching employees by giving them constructive feedback to help perform certain tasks. Greet guests and provide an enjoyable shopping experience for everyone. Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). Ensure the 24/7 execution of all guest service programs and processes. Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. Always replenishes products to ensure in-stock conditions. Address inquiries and complaints from guests. Check in external and internal vendors per established guidelines. Additional Job Description: Must be available to work flexible hours that may include day, nights, weekends and or holidays. Must be efficient and organized. Must be at least 18 years of age to be considered for position. Ability to freely access all areas of the store including selling floor, stock area, and register area. Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift. Work in intermittent temperatures (i.e., cooler, outside, etc.,). Must have reliable transportation. High School Diploma High school diploma or equivalent Pay Range: $18.19 - $21.40 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process (old GPS of the Interview Process) We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. *Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Primary Purpose: Perform duties related to prepared foods and deli service counter to ensure department appearance, quality, variety, safety, and food safety are consistently maintained at the highest level. Demonstrate a strong culture in support of Hannaford Strategy. Build customer relations and provide enthusiastic customer awareness. Duties and Responsibilities: Greet and assist customers with locating and selecting products. Deliver outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations. Slice, cut, prepare, weigh and package products according to established standards and quality goals. Preparing multiple orders simultaneously while maintaining customer service and quality standards. Supporting and Assist Service Counter Adhere to highest product quality standards to support our department strategy. Achieve productivity standards as outlined in Management Planning. Develop product knowledge in various areas of the department. Perform all assigned cleaning functions in accordance with company policy. Assist in training other associates and perform other functions as assigned. Qualifications: Deli, restaurant or food service experience helpful but not required. Effective communication, customer service, and selling skills. Effective interpersonal skills and desire to work in a team environment. Ability and willingness to learn multiple tasks and technical requirements of the job. Ability to multi task and prioritize in a fast paced environment. Must meet minimum age requirements. Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Pre-requisite to this job would be Deli Service Case Associate training. Physical Requirements: Lift up to 15 lbs. frequently and up to 40 lbs. occasionally. Reach to shoulder lifting 20 lbs. frequently and overhead occasionally. Push/pull 3-15 lbs. frequently and up to 40 lbs. occasionally. Perform repetitive grasping, hand and arm motions while standing/walking the majority of the shift. Meet volume activity standards established for the department. Frequent bending, reaching, grasping, and lifting produce items at or above waist level. Use hands to operate controls, feel objects and use tools to open boxes/cases or to prepare and clean produce. Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food products. Tolerate working in hot/cold temperatures for up to 20 minutes at a time. Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

TITLE: Client Service Supervisor REPORTS TO: Senior Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1 year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Purpose: The Field Service Supervisor works to plan, organize, direct, and forecast for the field service team. This includes having a proactive approach to find new customers and increasing revenue for the company. Establishes relationships, leads, and communicates with the customers. Management of the technicians and lead are essential to the job. Core Responsibilities: •Plans, organizes, directs, and forecasts for the field service department to support USB customers and channel partners. •Follows policies and procedures, making sure to document development goals and achievements. •Works to grow the business by taking proactive approaches to find new customers. •Makes data driven decisions and works with variable costs to increase revenue. •Acts as a relationship builder for the department and with customers. •Deals with the interfacing of large customers when needed. •Provides technical support to customers when complaints arise. •Develop procedures and work instructions associated with field service team responsibilities. •Works with the lead to plan and schedule the field service team's agenda to ensure there is coverage when and where it is needed. •Ensure documentation is compiled, correct, and timely for all service work completed. •Works with the Sales Team, performing plant walk downs and coordination of commissioning and turn key installations. •Occasionally cover field service work when the schedule is full and unplanned jobs must be completed. Qualifications & Requirements: •Associate's degree, required, in a technical field, preferred. •Experience in mechanical, electrical, and trade fields, preferred. •Power Generation Plant Operations Coursework/Training preferred. •Demonstrated ability to lead a group and direct subordinates to accomplish tasks required. •Ability to read electrical schematics and piping & instrumentation diagrams required. •Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. •Experience in budget planning, forecasting, and administrative categories. •Experience and exposure in instrumentation and controls. •Possess supervisory, organizational, and leadership skills. •Ability to travel 25% of the time Desired Characteristics: •High level of motivation to complete tasks and drive the success of the team. •Proficient communication skills, both verbal and written, to accurately describe problems and communicate with customers and cross-functionally within the organization. •High degree of flexibility. •Strong critical thinking and problem-solving skills with a left-to-right mentality. •Positive Ability to work effectively with colleagues and achieve shared goals. •Attention to details and accuracy in completing paperwork.

Web Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth. Job Description The Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients. Key Responsibilities: Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platform Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product Identify customer challenges and proactively suggest better solutions and strategies. Onboard and assist new customers with multiple stakeholders Simultaneously manage multiple customers who are at different points on the account lifecycle Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiency Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas You Will Be Measured On: Onboarding time Net revenue retention Customer satisfaction scores Account expansion Benefits: Opportunity to be a part of a fast growing technology company with award winning solutions Clearly laid out and communicated progression and promotion plan Competitive salary + medical/dental/vision benefits 401(k) Tons of drinks and snacks in the office Our fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a button Qualifications Bachelor's degree required 2+ years experience in customer service, client services, consultative sales, account management, or related field Excellent interpersonal skills coupled with effective communication skills Self-confident, self-directed, forward thinking, detailed-oriented Experience with salesforce.com CRM system a plus Additional Information All your information will be kept confidential according to EEO guidelines.

Department/Unit: Cardio-Respiratory Services Work Shift: Evening (United States of America) Salary Range: $86,650.99 - $134,309.04The Supervisor of Cardio-Respiratory Services has the responsibilities of ensuring adequate staffing and skill mix across their assigned shift, promoting professional excellence through workforce development, and supporting AMC research activities. The Supervisors will interact daily with staff, colleagues, and the Manager to discuss issues, problems, and strategies. The Supervisor is responsible for the day-to-day shift operation, which includes but is not limited to corrective action, staff assignment, problem follow-up, staff evaluation, and clinical practice. The Supervisors will undertake various projects at the request of the Manager and report on these as requested. Active involvement in hospital intra-disciplinary QITs is an expectation. Essential Duties and Responsibilities Understands the hospital strategic plan within scope of Supervisor, Cardiorespiratory Services, expectation and role. Responsible to interpret and follow Physicians' orders Ability to triage workload and complete accordingly Representative of Cardio-Respiratory Services in support of the ideals and principles of the department and organizational culture. Exemplifies Albany Med CARES guiding principles Assists, as needed, the onboarding of new staff, conducting department orientation Understands and promotes Patient and Employee Safety as our number one priority Promotes a safe environment for patients and staff Understands the Joint Commission and DNV patient care standards as they pertain to CRS staff, both licensed and non-licensed roles Qualifications Associate's Degree in Respiratory Care/Cardio-Respiratory Sciences from a CoARC approved Respiratory Care Program - required Bachelor's Degree in Cardio-Respiratory Sciences, Health Services Administration, or similar - required 4-6 years of clinical experience in the setting of an academic medical center with clinical competency in neonatal, pediatric, and adult critical care - required 1-3 years in the ‘Charge' or ‘Resource' role in the absence of the Supervisor/Manager - required 1-3 years of pulmonary function testing experience - preferred 1-3 years of Children's Hospital Transport skill set - preferred Ability to read and interpret documents such as medical records, requisitions, operator's manuals and procedure manuals. Ability to communicate effectively with staff, manager, colleagues, patients, families, and physicians. Listens well and engages in interactive dialogue with others. Must be able to present and function professionally in front of groups of people that may include administrators and physicians. Ability to add, subtract, multiply, and divide in all units of measure - using whole numbers and decimals. Ability to compute rate, ratios, and percents. Some algebraic skills are required for calculations. Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by AMHS and the tenets of the profession. Ability to be accurate in such matters as record keeping, and to use good judgement when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. Ability to adhere to AMHS policies, procedures and practices, (including AMC Cares) and to utilize AMHS's problem-solving processes for resolving grievances or disagreements. Ability to anticipate and resolve potential problems to ensure the continuity of appropriate patient care. Ability to identify problems, collect data, establish facts, assess, and draw valid conclusions. Ability to improve job performance through attending conferences, AARC membership, and continuing education. RRT - Registered Respiratory Therapist Upon Hire - required CRT - Certified Respiratory Therapist Upon Hire - required BCLS - Basic Life Support Upon Hire - required ACLS Upon Hire - required PALS - Pediatric Advanced Life Support Upon Hire - required NRP - Neonatal Resuscitation Upon Hire - required Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Constantly Walking - Constantly Sitting - Rarely Lifting - Frequently Carrying - Frequently Pushing - Occasionally Pulling - Occasionally Climbing - Occasionally Balancing - Occasionally Stooping - Frequently Kneeling - Frequently Crouching - Frequently Crawling - Occasionally Reaching - Frequently Handling - Frequently Grasping - Frequently Feeling - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Eye/Hand/Foot Coordination - Constantly Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Constantly Hazards - Frequently Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1-year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: * Provides outstanding service and solutions to our clients. * Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. * Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. * Acts as a first line of defense in detecting potentially fraudulent activities. * Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. * Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. * Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. * Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. * Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. * In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: * A high school diploma or GED required. * Minimum 1-year previous experience in a retail bank environment required. * Previous supervisory and/or training experience preferred. * A two-year college degree in business or related field preferred. * Recent retail and/or cashier/teller experience preferred. * Prior experience with retail sales strongly preferred. * Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards. Essential Job Functions/Responsibilities: Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates. Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution. Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement. Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team. Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs. Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels. Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated. Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately. Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required. Other duties as needed. Minimum Job Qualifications: Associate's degree from an accredited institution or at least 3 years of relevant experience required. Bachelor's degree preferred; will consider experience in lieu of degree. Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development. Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors. Strong decision making and time management skills with the ability to manage multiple projects/duties. Familiarity with Fiserv and Alkami software solutions is strongly preferred. Results driven, service oriented, self-motivated, and able to work independently. Trustworthy with the ability to maintain the highest level of integrity and trust. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment. Flexible to work a structured schedule that includes evening and weekend hours in an in-office model. Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's External Affairs department invites applications for a full-time Manager, Stakeholder Services to join our team. The Manager, Stakeholder Services will lead the Stakeholder Services team serving as NYISO's primary point of contact for resolving customer inquiries and providing Market Participant support across several issues of complexity associated with participation in NYISO's markets. Additionally, this individual will manage a team, comprised of ten (10) Stakeholder Services representatives, to facilitate timely and accurate resolution to customer inquiries and coordinate proactive communications with NYISO Market Participants. The Manager, Stakeholder Services is expected to collaborate across the NYISO value chain, including interaction with the SLT-Senior Leadership Team, to develop and implement customer engagement tools and strategic practices to enhance the customer experience and position the NYISO for success. The Manager, Stakeholder Services, is a dynamic role interacting with every NYISO department acting as the conduit between the NYISO and Market Participants and includes engagement with many external parties to the NYISO. The Manager, Stakeholder Services, is a strategic and technical role to the NYISO responsible for supporting Market Participants in a 24/7/365 capacity resolving real-time urgent market and operational issues after normal business hours, holidays, and weekends. ESSENTIAL DUTIES and RESPONSIBILITIES Manage the customer inquiry/resolution process, where customer issues are logged in NYISO's CRM-Customer Relationship Management software and are resolved in a timely and efficient manner. This responsibility represents a corporate goal for the NYISO factoring into NYISO's CSI-Customer Satisfaction Index. The CI-Customer Inquiry satisfaction score is calculated by measuring the satisfaction with NYISO's Market Participant interaction with the Stakeholder Services department. At the closure of each inquiry, the Market Participant can evaluate the interaction to ensure satisfaction. Manage the process and procedures for customer inquiries to be investigated and resolved by Stakeholder Services or, if required, referred for specific input from a NYISO department SME Manage and facilitate the DAC-Dispute and Claims Committee process. This is a tariff driven process involving a diverse group from across the organization. Manage the collection, maintenance, and distribution of customer Affiliate forms for each Market Participant. This is a tariff defined process led and facilitated by Stakeholder Services. This critical process ensures compliance with NYISO's tariffs and transparency with Market Participants. Business Owner of MIS-Market Information System. Reviews and approves changes in the areas of data input, design, development, and administration of the platform. MIS is the NYISO's primary platform for Market Participants to submit bids and offers into the NYISO Markets. Analyze, design, develop, implement, and evaluate processes and procedural improvements related to Market Participant feedback, collected through surveys. Support other NYISO departments in information collection outreach efforts with Market Participants, including facilitation of data collection through surveys, questionnaires, and NYISO systems. Manage development of standard communication messages, templates, and standards on common topics to ensure consistent messaging across NYISO's digital footprint. Establish and oversee protocols to address and resolve frequent technical problems reported by Market Participants, including escalation procedures. Includes organizing conference calls with departments across the NYISO to review issues, discuss options and implement software and process solutions. In collaboration with External Affairs Management team, support execution of the Market Participant satisfaction survey program. Serve as a customer service advocate across the organization to increase customer-focus and awareness. Manage and own Stakeholder Services controls related to Internal Audit, SAS 70 Audit, and external audit observations and resolutions, ensuring adequate and appropriate responses to each audit commitment. Includes working in conjunction with Information Technology to validate controls in NYISO's MIS-Market Information System. Participate in the bi-annual program, GridX, providing input on the design and implementation of NYISO's preparedness with NYISO's grid operations. Includes participation as a key contributor working across the enterprise to communicate program initiatives during the exercise. Facilitate the process for obtaining CEII-Critical Energy Infrastructure Information. This includes collaborating with NYISO Legal department and SMEs across the organization to ensure compliance with provisions in the NYISO tariffs. Business Owner for NYISO's CRM-Customer Relationship Management software. Responsible for strategy and direction for updates to the platform to improve business processes for all NYISO departments interacting with the Stakeholder Services team in the Customer Inquiry Resolution Process. Business Owner for NYISO's Email Communications System software. Responsible for strategy and direction for updates to the platform to improve business processes for all NYISO departments interacting with the Stakeholder Services team to communicate market or operational related topics to Market Participants. Collaborate with Information Technology departments to draft and execute communication strategies related to technical changes impacting NYISO's Market Participants. Manage team's on-call 24/7/365 Market Participant communication processes, including coordination with NYISO operations and business owners to support Market Participant communications. This comprises supporting Market Participant 24/7/365 with time sensitive bidding, markets, and operational issues including participation in triage calls to resolve issues. Create and execute programs to increase customer service awareness and the impact to NYISO's CSI- Customer Satisfaction Index. Collaborate with the Manager, Member Relations, and the independent survey administrator for the CSI program. Educate Stakeholder Services staff and NYISO employees, managers and senior leadership team on the current trends and driving factors to increase satisfaction and performance. Collaborate with External Affairs management team to identify trends and topics from customer inquiries, including non-customers, which are of a delicate nature that require strategy discussions. Periodically update management team on status and report findings to the Vice President, External Affairs and Corporate Communications. Represents the NYISO at annual ISO/RTO meeting providing details and presentations on NYISO's business processes and strategy related to customer service. Continue to foster relationships across ISO/RTO's specifically with the use of NYISO's CRM software. SUPERVISORY RESPONSIBILITIES This position does possess managerial and supervisory responsibility and there are supervisory and non- supervisory employees who report to this position. QUALIFICATIONS: Bachelor's Degree (BS) in Electrical Engineering or related technical field required; Master's Degree (MBA) preferred. Ten years' related experience in the utilities industry, energy, or financial markets. Five years' experience in a management position; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. ADDITIONAL REQUIREMENTS Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of algebra, geometry, and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Intermediate competency in Windows operating environment using MS Office applications, e- mail, and internet programs. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. Responsible for oversight to supporting NYISO's markets and systems, including Grid Operations in a 24/7/365 capacity. This position may require work on nights, weekends, or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range$114,500-$198,500 USD

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : Supervise employees making sure they are performing all the job duties implemented by management. Coaching employees by giving them constructive feedback to help perform certain tasks. Greet guests and provide an enjoyable shopping experience for everyone. Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). Ensure the 24/7 execution of all guest service programs and processes. Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. Always replenishes products to ensure in-stock conditions. Address inquiries and complaints from guests. Check in external and internal vendors per established guidelines. Additional Job Description: Must be available to work flexible hours that may include day, nights, weekends and or holidays. Must be efficient and organized. Must be at least 18 years of age to be considered for position. Ability to freely access all areas of the store including selling floor, stock area, and register area. Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift. Work in intermittent temperatures (i.e., cooler, outside, etc.,). Must have reliable transportation. High School Diploma High school diploma or equivalent Pay Range: $18.19 - $21.40 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process (old GPS of the Interview Process) We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. *Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards. Essential Job Functions/Responsibilities: * Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates. * Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution. * Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). * Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement. * Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team. * Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs. * Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. * Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels. * Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated. * Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately. * Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required. * Other duties as needed. Minimum Job Qualifications: * Associate's degree from an accredited institution or at least 3 years of relevant experience required. * Bachelor's degree preferred; will consider experience in lieu of degree. * Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union. * Excellent problem-solving, organizational, analytical, verbal, and written communication skills. * Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development. * Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors. * Strong decision making and time management skills with the ability to manage multiple projects/duties. * Familiarity with Fiserv and Alkami software solutions is strongly preferred. * Results driven, service oriented, self-motivated, and able to work independently. * Trustworthy with the ability to maintain the highest level of integrity and trust. * Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment. * Flexible to work a structured schedule that includes evening and weekend hours in an in-office model. * Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

This position is responsible for collection and handling of blood and other clinical samples for testing. Requirements:High School diploma or equivalent required. Prior phlebotomy experience and/or education of lab procedures required. Valid state driver's license required. Upon conditional offer of employment, must e able to successfully pass a Motor Vehicle Redord Check in accordance with SVHC insurance requirements. PBT (ASCP) or equivalent certification preferred. * Area of Interest:Clinical Support; * Pay Range:$18.00-$20.00; * Work Status:5:00 am to 1:30 pm; * Employment Type:Part Time; * Job ID:6100 Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

Job Title: Service Manager Join Our Family-Oriented Team! Position Overview: We are seeking a passionate Service Manager to deliver uncompromised excellence, with guests and Bar-B-Que at the heart of everything you do. As the Service Manager, youll ensure the highest level of hospitality, acting as an ambassador to our guests and creating memorable experiences. Youll focus on guest relations, ensuring consistent execution of FOH and BOH systems, and drive profitability through effective training, coaching, and follow-through. What Youll Bring: Full-Service Restaurant Management Experience: 2+ years required FOH Management Experience: 2+ years required Excellent Communication Skills: Strong verbal and written skills, with the ability to effectively connect with both internal and external guests Computer Proficiency: Proficiency in MS Office (Word, Excel, and Outlook) Education Requirements: High School diploma or equivalent Note: We reserve the right to revise or adjust this position description as needed. This description is not a comprehensive list of all job responsibilities and does not imply a contract of employment. We are an Equal Opportunity Employer and welcome all qualified candidates to apply. Package Details When You Join Our Team, Youll Receive: Health, Dental, and Vision Insurance: Available the 1st of the month following your date of hire Competitive Wage Paid Time Off 401(k) Eligibility and Matching: Eligible after 1 year of service (must be 21 years or older) Shift Meal

Job Description The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: Deposit Services Team Lead This opportunity may be perfect for you if you have experience in: > High Attention to Detail and Strong Communcation skills > Operational Efficiency > Independent Problem-Solving Skills About this position: Responsible for training/cross-training department employees, review and audit daily work to ensure it is completed timely, accurately, and within procedural quality. Performs deposit services and item processing, functions as needed and/or in weekly rotation. Assists with operational support to branch network, and project assistance to Deposit and Loans Senior Manager as needed. Leads training and writes procedures within the Deposit Services team. ESSENTIAL JOB FUNCTIONS: > Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences. Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals. > Assist coach team through day-to-day operations, projects, and special assignments. > Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support. > Identify and resolve errors. Provide consistent, outstanding customer service for both internal and external customers. > Research data for management reports, audits, SOX Controls, and projects as assigned. > Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures. > Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas including deposit services, item processing. > Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Bachelors degree or equivalent experience preferred. > 4 years of experience in office management field, banking or related experience preferred. Skills/Knowledge: > Thorough knowledge of banking rules and regulations pertaining to deposit accounts and expanded knowledge of NACHA rules preferred and Regulation E. > Proven skill in identifying, analyzing, and providing resolution to problems. > Ability to collaborate with and direct others to achieve goals and provide superior service. > Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management. > Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines. > Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint Physical Demands: > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $21.00 - $27.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance. L1-st1