How to hire a support systems manager

How to hire a support systems manager, step by step

Here's a step-by-step support systems manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a support systems manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new support systems manager
• Step 8: Go through the hiring process checklist

Post a support systems manager job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The support systems manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A support systems manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, support systems managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of support systems managers and their corresponding salaries.

   Type of Support Systems Manager	Description	Hourly rate
   Support Systems Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$39-73
   Systems Support Engineer	Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them... Show more	$29-52
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Support Systems
   • Technical Support
   • Logistics
   • SQL
   • Windows Server
   • SharePoint
   • Management System
   • Linux
   • Level Agreements
   • Process Improvement
   • PC
   • SLA
   • Business Processes

   Check all skills

   Responsibilities:

   • Manage a small network of PCs for a small, family own manufacturing company.
   • Revise responsibilities include managing team of UNIX/Linux administrators in different locations, and the UNIX systems for the company.
   • Manage EDI process including translation and mapping software, idocs, vans, and EDI documents and new customer requirements.
   • Manage technical team responsible for system administration and maintenance of all corporate servers and workstations.
   • Coordinate application testing with QA and manage production deployment process to promote application to production according to the delivery schedule.
   • Lead development and implementation of security infrastructure for client facing FFOS portfolio management workstation and back end data security requirements.

   More support systems manager duties

3. Make a budget

   Including a salary range in the support systems manager job description is a good way to get more applicants. A support systems manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a support systems manager in Kentucky may be lower than in California, and an entry-level engineer typically earns less than a senior-level support systems manager. Additionally, a support systems manager with lots of experience in the field may command a higher salary as a result.

   Average support systems manager salary

   $112,914yearly

   $54.29 hourly rate

   ---

   Entry-level support systems manager salary

   $83,000 yearly salary

   Updated January 21, 2026

   Average support systems manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$139,501	$67
   2	Washington	$120,078	$58
   3	Massachusetts	$112,694	$54
   4	New Jersey	$112,689	$54
   5	Nevada	$111,800	$54
   6	Arizona	$110,719	$53
   7	Utah	$107,731	$52
   8	Texas	$102,649	$49
   9	Pennsylvania	$102,606	$49
   10	Illinois	$101,672	$49
   11	Georgia	$101,268	$49
   12	Virginia	$97,804	$47
   13	Hawaii	$92,703	$45
   14	Indiana	$89,324	$43
   15	North Carolina	$88,628	$43
   16	Florida	$87,720	$42
   17	Colorado	$84,654	$41
   18	South Carolina	$83,446	$40

   Average support systems manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Ahmad, Zavitsanos, Anaipakos, Alavi & Mensing P.c. Or Aza	$126,522	$60.83	3
   2	Walmart	$125,394	$60.29	77
   3	Sanofi Genzyme	$125,007	$60.10
   4	iHeartMedia	$123,114	$59.19	6
   5	Albertsons	$122,781	$59.03	1
   6	Zoetis	$122,404	$58.85
   7	Princeton University	$118,317	$56.88
   8	Sears Holdings	$116,805	$56.16	7
   9	Boeing	$115,444	$55.50	323
   10	CHRISTUS Health	$113,396	$54.52	6
   11	Northrop Grumman	$108,734	$52.28	314
   12	First Hawaiian Bank	$107,897	$51.87	5
   13	Carnival Cruise Line	$107,134	$51.51	5
   14	Leidos	$104,909	$50.44	374
   15	Inframark	$100,347	$48.24	1
   16	Biomérieux	$100,112	$48.13	2
   17	San Bernardino County	$94,104	$45.24
   18	Rio Tinto	$89,557	$43.06	3
   19	Cummins	$88,507	$42.55	39
   20	Navient	$87,439	$42.04	4

4. Writing a support systems manager job description

   A good support systems manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a support systems manager job description:

   Support systems manager job description example

   What You'll Be Doing
   
   Communities across the country are seeking to address the racially disproportionate impact of the criminal justice system and safely reduce their jail populations. This has put a spotlight on the evidence-based role of permanent housing in breaking the cycle of incarceration, housing instability, and homelessness. However, the population at the intersection of homelessness and the criminal justice system faces unique barriers to housing stability at the individual-, community-, and system-levels, including housing discrimination, job loss sustained while in custody, and more.
   
   HSH believes that to center equity and more strategically and comprehensively respond to racial disparities, San Francisco's homelessness response system needs to develop a systemic and sustainable approach to supporting people who are criminal justice involved and unhoused. Key housing, criminal justice, and community outreach partners are coming together with HSH to develop and implement system changes that will improve services, opportunities, and well-being for this population. The Manager of Housing and Justice Systems Initiatives will lead stakeholder coordination, community outreach, collaborative planning, and program implementation work to fill this gap in San Francisco. This position will work closely with housing and justice partners across the City, including San Francisco's Safety and Justice Challenge, an initiative funded by the MacArthur Foundation to safely reduce the jail population and racial disparities in jail.
   
   Essential duties include but are not limited to:
   
   ● Lead all aspects of HSH's Housing and Justice-System Initiatives, including developing project plans, facilitating workgroups, establishing project deliverables and timelines, documenting decisions, and facilitating communication across project stakeholders.
   
   ● Build and manage key relationships with housing and homelessness, criminal justice, and community outreach stakeholders. Lead one or more workgroups focused on different projects related to housing and justice system initiatives. Collaborate with other local workgroups, such as San Francisco's Safety and Justice Challenge Workgroup.
   
   ● Organize and facilitate listening sessions, town-hall style meetings, focus groups, and other convenings to lift up and incorporate the leadership of communities with lived experience of homelessness, housing instability, and the criminal justice system. Oversee and work closely with community outreach contractor(s) identified to support this work.
   
   ● Draft, workshop, and complete a Housing and Justice Initiatives Action Plan, summarizing community input and proposing new pilot projects intended to improve services, opportunities, and well-being for the population of focus. Prepare presentation materials for agency leadership and provide public presentations on project processes and findings at relevant stakeholder workgroups and forums.
   
   ● Move from a housing plan to launching housing investments: in partnership with the Mayor's Office of Housing and Community Development, utilize philanthropic impact investment to implement one or more housing programs identified in the Housing Investment Action Plan.
   
   ● Collaborate with evaluation partners to measure program outcomes, progress to goals, and identify opportunities for improvement, with a focus on increasing racial equity and safely reducing the jail population.
   
   ● Manage a project budget and timeline for all grant(s) associated with this work, including procurement, grant reporting, and all milestones and deliverables. Liaise with grant-funded technical assistance providers and identify resources to support San Francisco partners and projects.
   
   ● The Manager of Housing and Justice System Initiatives will also help coordinate an impact investment contract, and community outreach provider contract, with support from HSH's contracts team.
   
   

   Copy this example

   

5. Post your job

   There are a few common ways to find support systems managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your support systems manager job on Zippia to find and recruit support systems manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting support systems managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new support systems manager

   Once you've decided on a perfect support systems manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a support systems manager?