Operations Manager | Manufacturing | Near Waterbury, CT
A publicly traded manufacturing company near Waterbury, Connecticut is seeking an experienced Operations Manager to lead plant operations, drive continuous improvement, and support a strong culture of safety, performance, and employee engagement. This is a high-impact leadership role with broad responsibility across manufacturing, inventory, people development, and facility management.
Role Overview
The Operations Manager has overall responsibility for manufacturing operations and the physical facility. This includes strategic planning and execution related to product quality, cost control, safety, and employee relations. The role works closely with cross-functional leaders to ensure operational excellence and long-term business success.
Key Responsibilities
Lead plant turnaround initiatives and manage operations through change and ambiguity
Develop and lead manufacturing teams to deliver high-quality products at the lowest possible cost while maintaining a safe work environment
Coach, develop, and mentor supervisors and team leaders to align with company goals
Drive the Lean Manufacturing journey, focusing on daily improvement, employee engagement, capacity, visual management, and advanced manufacturing techniques
Oversee inventory control, including raw materials, supplies, and finished goods
Manage plant scheduling, recruiting, training, performance management, and employee relations
Collaborate with cross-functional teams to achieve site and company objectives
Monitor financial performance, root cause analysis, supplier performance, and process improvement
Ensure compliance with environmental permits and good manufacturing practices
Oversee buildings and grounds to maintain a professional, compliant facility
Qualifications & Experience
5-7 years of supervisory or management experience, with at least 4 years in manufacturing
Core manufacturing background with strong operational leadership experience
Experience leading plant turnarounds and managing change
Working knowledge of Lean Manufacturing principles
ERP experience required; SAP experience preferred
Strong safety mindset and experience supporting safe manufacturing environments
Experience with inventory management (raw materials and supplies)
Strong understanding of mechanical systems
General business and financial acumen
Background in maintenance and project execution preferred (engineering, trade experience, or time as a maintenance supervisor/planner/manager a plus)
Bachelor's degree in engineering, business administration, or related field preferred
ISO 9001 / ISO 14001 experience a plus
Benefits & Perks
Medical, Dental, and Vision insurance
Life and AD&D insurance
Short- and long-term disability, paid leave programs
401(k) with company match
Employee Stock Purchase Plan
PTO including sick time, vacation, and 11 paid holidays
Tuition reimbursement and college scholarships for dependents
Flexible spending and health savings accounts
Employee Assistance Program and healthcare concierge services
$80k-127k yearly est. 4d ago
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Customer Experience Lead-Trumbull Shopping Park
Victoria's Secret 4.1
Team manager job in Trumbull, CT
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $19.50
Maximum Salary: $24.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$19.5-24.5 hourly 29d ago
Customer Service Manager - State Farm Agent Team Member
Caleb Carney-State Farm Agent
Team manager job in Middletown, CT
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a team member with the Caleb G Carney Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
1+ years of experience in customer service.
Leadership and organizational skills.
Communication and problem-solving abilities.
$37k-75k yearly est. 4d ago
HBG - Team Manager
Howley Bread Group
Team manager job in Newington, CT
Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity! At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful: serve others, support one another, and win together. As a TeamManager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience.
Why You'll Love This Role:
* As the TeamManager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations.
* Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best.
* Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality.
* Build your leadership skills through hands-on experience, preparing you for future opportunities within the company.
Key Responsibilities:
* Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently.
* Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance.
* Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience.
* Financial Management: Support the General Manager in managing budgets and controlling costs.
* Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures.
Why Howley Bread Group?
* Path To Advancement: At HBG, we're committed to promoting from within. As a TeamManager, you'll have the opportunity to develop your leadership skills and advance within the company.
* Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority.
* Community: We value our communities and strive to give back in a meaningful way.
* Insurance: Medical, Dental, Life, Short-Term & Long-Term disability.
* Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age.
* Vacation: After 90 days of employment, you are eligible for paid vacation.
What We're Looking For:
* Must be at least 18 years old.
* Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred.
* Ability to pass a background check.
* This role requires full-time (40) flexible hours, including nights & weekends.
* While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment.
Ready to Lead and Grow with Us?
If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a TeamManager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!
$70k-115k yearly est. 42d ago
HBG - Team Manager
Howley and Company
Team manager job in West Hartford, CT
Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity!
At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful:
serve others, support one another, and win together
. As a TeamManager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience.
Why You'll Love This Role:
As the TeamManager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations.
Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best.
Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality.
Build your leadership skills through hands-on experience, preparing you for future opportunities within the company.
Key Responsibilities:
Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently.
Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance.
Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience.
Financial Management: Support the General Manager in managing budgets and controlling costs.
Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures.
Why Howley Bread Group?
Path To Advancement: At HBG, we're committed to promoting from within. As a TeamManager, you'll have the opportunity to develop your leadership skills and advance within the company.
Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority.
Community: We value our communities and strive to give back in a meaningful way.
Insurance: Medical, Dental, Life, Short-Term & Long-Term disability.
Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age.
Vacation: After 90 days of employment, you are eligible for paid vacation.
What We're Looking For:
Must be at least 18 years old.
Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred.
Ability to pass a background check.
This role requires full-time (40) flexible hours, including nights & weekends.
While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment.
Ready to Lead and Grow with Us?
If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a TeamManager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!
$70k-115k yearly est. 11d ago
Behavioral Health Clinical Team Manager
Elara Caring
Team manager job in Rocky Hill, CT
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Behavioral Health Clinical TeamManager
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Behavioral Health Clinical TeamManager. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
To continue to be an industry pioneer delivering unparalleled care, we need a Behavioral Health Clinical TeamManager with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
Work autonomy and flexible schedules
1:1 patient care
Supportive and collaborative environment
Competitive compensation package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family and pet bereavement
Pet insurance
As a Behavioral Health Clinical TeamManager, you'll contribute to our success in the following ways:
Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
Provides oversight of all patient care services and personnel. Oversight includes making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of care.
Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
Ensures the timely start of patient care within recommended regulatory guidelines.
Processes and coordinates physician orders, staff assignments, and communications between direct care team members, the patient and their family, the following physician and primary care physician (as appropriate).
Reviews and approves plan of care and evaluates proposed changes to the plan of care for clinical appropriateness.
Integrates orders from all relevant physicians involved into the plan of care and ensures the orders are approved by the responsible physician.
What is Required?
Associates Degree in Nursing related field is required.
2+ years home care experience as a Registered Nurse in Home Health or Behavioral Health
1+ year supervisory experience
Current state license as a Registered Nurse
Proficiency with enterprise applications such as Workday and HomeCare HomeBase
Proficiency with MS Office Suite (Word, Excel, Outlook)
You will report to the Branch Director.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$70k-115k yearly est. Auto-Apply 27d ago
Occupational Therapy Team Manager - Reablement Service
Liquid Personnel
Team manager job in Enfield, CT
Liquid Personnel is seeking an experienced TeamManager for its client's Occupational Therapy Reablement Service team in Enfield. Our client is looking for a skilled Occupational Therapy TeamManager to lead a busy, therapy-led in-house reablement service. This is a fantastic opportunity to step into a leadership role within a high-impact team that supports residents following hospital discharge and within the community.
What will your responsibilities be?
You'll work closely with the CQC Registered Manager and OT Assistant TeamManager to deliver a service focused on helping residents regain independence. Your responsibilities will include:
Supervising OT staff and overseeing therapy-led interventions
Triaging referrals and managing service flow
Ensuring outcomes are person-centred and goal-driven
Maximising in-house care capacity through effective coordination
Qualifications & Experience:
HCPC-registered Occupational Therapist
Strong leadership and supervision experience
Background in reablement or hospital discharge services
Excellent organisational and communication skills
Why Liquid Personnel?
Free DBS and compliance service
Twice weekly payroll and ‘Faster Pay' service, getting you paid more quickly
Access to exclusive roles that aren't available from other agencies
Free access to Liquid's exclusive social work training and CPD portal
Your own dedicated consultant with extensive social work knowledge
Access to a wide selection of social work positions across the UK
“Refer a Friend” bonus - get £500 for each social worker you refer who we successfully place*
“Find your own job” bonus - get £250 for bringing your own position to us *
Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes.
Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.
BH - 193758
GH - 32933
$70k-115k yearly est. Auto-Apply 60d+ ago
Manager, Actuarial and Analytics Reserving
Travelers Insurance Company 4.4
Team manager job in Hartford, CT
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Actuarial, Data Analytics
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$109,300.00 - $180,200.00
**Target Openings**
1
**What Is the Opportunity?**
Travelers Bond & Specialty Insurance (B&SI) is looking for a skilled actuarial practitioner to join our reserving team as a manager responsible for reserving, loss analytics, and related support for our Private Non-Profit business unit.
You will also have a leading role in reserving process improvement and innovation across all B&SI lines of business including surety, management and professional liability, and other commercial property and casualty products. This includes being on the cutting edge of reserve analytics with B&SI's claim level reserve model and additional opportunities for advanced analytics. In this role, you will develop both your analytical and leadership skills to provide well-reasoned reserving recommendations and influence important business decisions. You will be working closely with the Pricing, Underwriting, and Claims teams to learn the business and communicate your findings and recommendations. Effective communication will be required as you build partnerships with senior management and other business partners throughout B&SI and the enterprise. This position does not manage any direct reports at this time. Actuarial credentials are not required for candidates with relevant experience and no prior experience with management liability is required.
**What Will You Do?**
Strategy:
+ Participate in a lead role in the successful execution and completion of assigned strategic initiatives and projects.
+ Develop solutions to resolve challenges of an initiative.
+ Propose change and innovation in order to improve project team performance and timelines.
+ This position will often participate on cross-unit initiatives and may participate on Enterprise initiatives.
Operational:
+ Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately.
+ Support and drive components of unit initiatives. Begin to support broad department initiatives.
+ Take accountability for process efficiencies within assignments.
+ Begin to make proposals in accordance with department practices.
+ Provide support as necessary for initiatives across the Enterprise within the scope of influence.
Communication:
+ Communicates analysis, project results, and other business initiatives to peers and business partners.
+ Communicates technical topics to non-technical audience within the primary working group with guidance from manager.
+ Actively participates and may lead group discussions at the unit level.
+ Creates formal written communication such as memos or presentations with guidance and peer review.
+ Networks and collaborates on ideas and challenges.
Talent:
+ Retention and development of assigned staff.
+ Execute and communicate talent development processes, including performance and personal development goals.
+ Talent assessment recommendations.
+ Performance management.
+ Mentor less experienced talent across the Enterprise.
+ Onboard new employees and interns in unit.
+ Support various training and skill development initiatives across assigned Segment and the Enterprise.
+ May provide support for recruiting efforts and candidate talent assessment efforts.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ College degree in STEM related field.
+ Associate Actuarial Credential.
+ Strong PC skills (MS Office) and programming skills (eg.
+ SQL, SAS).
+ 4+ years of quantitative analysis experience.
+ Strong understanding of insurance products and industry.
+ Demonstrated ability in actuarial and quantitative analysis and statistical concepts.
+ Demonstrated ability to manage projects.
Leadership:
+ Take ownership of assigned projects and meetings, make recommendations and presents results to business partners.
+ Proficient in Leading Self, exhibiting self-awareness while also effectively managing ambiguity.
+ Initial development of Leading Others, including mentoring/training team members.
+ Initial development of Leading the Business, including actively supporting business goals and being a positive member of the Enterprise culture.
Business Acumen:
+ Has an in-depth understanding and knowledge of a few basic business drivers and disciplines such as: underwriting, products, reinsurance, distribution, sales, operations, risk control, claim, and financials.
+ Able to effectively utilize this business knowledge in developing analytic solutions.
+ Has a foundational perspective of the primary industry and developing trends such as: technology, analytic methodology, products and performance of competitors.
+ Is familiar with a couple other key business drivers and disciplines.
+ Relationship Management:
+ Proactively build and own professional business relationships across the BI&AA community across the Enterprise.
+ Generate and solicit ideas, and begin to build consensus with guidance.
+ Aware of potential conflict and begins to addresses with guidance.
+ Begin to set and manage expectations with business partners for small projects.
Quantitative Analysis:
+ Evaluate and use appropriate data, tools and methods.
+ Able to perform analytics independently, can effectively plan next steps within analyses with little oversight.
+ May perform technical review of team work product.
+ Able to contribute on more complex analytical work with guidance.
**What is a Must Have?**
+ Bachelor's Degree or equivalent experience.
+ 2 years of experience in quantitative analysis.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$109.3k-180.2k yearly 6d ago
Loan Operations Team Lead
Planet Home Lending 4.3
Team manager job in Meriden, CT
The Loan Operations Team Lead is responsible for guiding and assisting the team and will monitor and generate all written communication timely and accurately for operations loan portfolios. This position will be responsible for error resolutions and process changes/updates to reduce ongoing inaccuracies.
The Loan Operations Team Lead supports management as an escalation point and acts as the point person for initial internal department questions regarding the processing of all loan functions. This position will support training of all functions including, but not limited to, reports and MSP data processing.
Essential Duties and Responsibilities
Updates and reviews the MSP system with all new data input on the portfolio. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Review upcoming changes to ensure data is accurate and consumer disclosures are sent in a timely manner. Supports other members of the team on training and awareness.
Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Provides support to newer members of the team to ensure the department is following process uniformly.
Completes all data requirements within MSP on any and all acquired loan population that will need specific MSP data requirements. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines and provides support to other member of the team on training and awareness of these loan requirements.
Assists, trains, and guides the team in their role and responsibilities as it pertains to the directives given to them pertaining to loan assignments. Serves as the go to for others on the team.
Maintains, updates and produces reports for all loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations.
Performs miscellaneous duties as assigned.
Position Requirements
Education
High school diploma or equivalent required
Associated Degree Preferred
Experience
Minimum three years loan servicing experience required.
Full understanding of reports, and loan documents preferred.
Understanding of FHA, VA, USDA Government loan products preferred.
Functional/Technical Skills
Effective verbal and written communication skills with ability to instruct members of team.
Some reporting experience and data analytics
Experience using Microsoft Office
Intermediate Microsoft Excel skills
Displays strong organizational skills and manages time effectively.
Ability to multi-task and deal with competing priorities
Ability to meet deadlines.
Ability to adapt to a changing environment.
Ability to understand and utilize investor guidelines.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
$63k-104k yearly est. 22d ago
Care Experience Manager
Aveanna Healthcare
Team manager job in West Springfield Town, MA
Salary:$50,000.00 - $55,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day.
Why You'll Love This Role
* Compensation: $50-55k base salary, plus bonus potential (up to 25% of salary based on branch performance), cell phone, on call and mileage reimbursement. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year.
* On-call only every 3 weeks - phone-based support only, and you'll be paid for your time
* No hands-on clinical work required - focus on coordination and communication
* Be part of a purpose-driven team that's passionate about making a difference
* Opportunities for advancement and career growth
* Build lasting relationships with families and caregivers
* Make an impact in your community
What You'll Do
* Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
* Manage caregiver schedules to ensure the right match of skills and availability
* Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
* Maintain accurate and up-to-date records, schedules, and reports
* Participate in the on-call rotation - only once every 3 weeks, phone support only, and paid
* Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
* Handle problem-solving with professionalism and empathy - turning challenges into opportunities
* Manage performance and support the retention of caregivers through engagement and timely feedback
What We're Looking For
* Bachelor's degree or equivalent work experience
* 2+ years of experience in sales, customer service, or a fast-paced office environment
* Strong organizational and time management skills
* Excellent communication, relationship-building, and problem-solving skills
* Comfortable using MS Office and learning new systems quickly
* Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
* Thrive in fast-paced environments
* Are proactive, adaptable, and solution-oriented
* Genuinely enjoy helping others
* Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
$50k-55k yearly 9d ago
Dental Office Manager
Simply Dental 3.7
Team manager job in Longmeadow, MA
At Flagship Dental Group, we believe that creating perfect smiles makes the world a better place. We are looking for an Office Manager who shares this value and wants to help our clinic serve patients efficiently and compassionately. The ideal candidate will be friendly, organized, and outgoing, with strong interpersonal skills and the ability to multitask in a fast-paced environment. Prior experience as Dental Office Manager is required.
Simply Dental Management has practices in Massachusetts, New Hampshire, and Connecticut. Simply Dental Management is doctor owned and we simply strive every day to do right by our patients and team members.
Does this sound like you?
You genuinely care about your patients and colleagues.
Integrity and respect are non-negotiable for you.
You work hard and believe in bringing your smile to work every day.
You thrive in a culture that values individual growth and development.
Responsibilities: General supervision of all other business aspects of the practice, including but not limited to:
Run daily reports and perform close of day duties
Supervise clinical staff and manage the overall clinic schedule
Oversee future treatments and collections of past due accounts
Respond to patient, staff and doctor inquiries efficiently
Ensure quality dental care and resolve patient issues according to policies and regulations
Track new patient calls and referral sources.
Assist with practice-building and public relations efforts
Recruit, train, and manage office staff to meet operational needs
Create staff schedules and ensure performance standards are met
Monitor the office budget and oversee supply purchases and operational expenses
Handle administrative tasks, including deposits, revenue posting, and payroll.
Oversee marketing and promotion campaigns
Coordinate with clinical staff on scheduled and unscheduled treatments
Write reports and analyze management data
Manage insurance claims and patient billing, including follow-ups on overdue accounts
Prepare reports on outstanding accounts receivable
Full-Time Benefits:
Health Insurance enrollment on your first day
Vacation Time
Paid Holidays
Paid Sick time
Dental and Orthodontic Discounts
401K Retirement Plan
Qualifications
Qualifications and Skills:
Bachelor's or Associate's Degree preferred
5+ years' dental management or supervisory experience required
Knowledge of dental terminology and dental office procedures
Knowledge of accounting and administrative principles and procedures
Knowledge of dental insurance plans, billing, and claims processing
Knowledge of Dental management software
Knowledge of MS Office: Word, Excel, and PowerPoint
$58k-86k yearly est. 11d ago
Dental Office Manager
Treatment Plan Coordinator In Orchard Park, New York
Team manager job in Colchester, CT
Dental Office Manager
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
Hours of Operation
Monday- Friday
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Motivated and proficient at problem-solving so that office revenue goals are met by managing tasks such as scheduling, staff productivity, and expenses
Exhibit flexibility and adaptability to form great relationships with our team
Be a leader, guiding our team to success in a fast-paced and energetic work atmosphere
Supervise and communicate proficiently to ensure efficiency within practice while also maintaining our values and good morale, showing our patients who we truly are
Strong dedication to accurately completing administrative functions such as financial review, compliance standards, and end of the day reporting
Qualifications
So How Can You “Fill” This Role?
Bachelor's degree in a related field OR 4 years of related experience
Servant Leadership: Partnership and collaboration with team and Providers
Recruit and develop teamManage schedule to optimize production
Prior clinical experience with implants preferred
3-5 years' prior management experience
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Ready to Come “Bond” With Our Team?
Our team is ready to welcome the perfect candidate with arms (and mouths) wide open! We're constantly growing and want you to join our practice. Stop searching for jobs- apply today and start your career.
If you are professional and organized yet outgoing, adaptable, and energetic, you'll fit right in.
Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there's a spot for you at our practice. We're excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG2
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$48k-71k yearly est. Auto-Apply 2d ago
FT Customer Experience Manager
Michaels 4.2
Team manager job in West Springfield Town, MA
Store - WEST SPRINGFIELD, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$17.00 - $22.70
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$17-22.7 hourly Auto-Apply 39d ago
Customer Experience Manager, Tech
Cannondale 4.1
Team manager job in Wilton, CT
For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.
As our Customer Experience (CX) Manager, Tech, you'll manage the CX Expert, Tech team, which provides advanced technical support and warranty expertise to our dealers and riders. You'll own team performance and keep operations running at their best. As a part of our Sales Operations team, your focus is simple: manage the team, drive operational excellence, and position Cannondale as a leader in customer support. You'll handle warranty escalations, improve processes, and work closely with Product and Engineering to solve quality issues. For those who live and breathe bike tech, this role offers the opportunity to make a real impact on riders, how they interact with our innovative products, and the team behind them.
Note:
This is not a remote position. This role is based at the Cannondale US HQ in Wilton, Connecticut.
How You'll Make an Impact:
Manage performance, employee relations, and career development for our CX Expert, Tech team with the aim of providing best-in-class product and customer support
Oversee hiring, disciplinary actions, and staffing decisions for both teams
Accountable for our Factory Tech Room (FTR) operations, ensuring timely parts ordering, issue tracking, and turnaround goals are met
Escalate warranty issues to Product Management and produce reports for Global QC meetings
Provide supplemental support for phone inquiries, claim resolution, and FTR Tech coverage as needed
Respond to dealer warranty and technical questions via phone and email
Maintain up-to-date technical expertise on bicycle components and systems and act as technical resource for the broader NA Commercial team
Foster a positive working environment and effective teamwork for a remote and hybrid team
What You Bring to the Table:
High school diploma or equivalent with 2-4 years of experience in a customer service environment
Experience managing a team and direct reports
Strong technical understanding of bicycle systems
Excellent record-keeping skills and attention to detail
Proficient in Microsoft Word, Excel, and Outlook, with ability to learn other software
Demonstrated problem-solving and decision-making skills
Strong verbal, written, computer, and interpersonal skills
Passion for bicycles and cycling
Ability to adapt to change and evolving scenarios
Maintain professional composure when working with external customers
What we offer:
Comprehensive Medical/Prescription/Dental/Vision plans
Hybrid work environment
Generous Paid Time Off Programs
Life & Disability Insurance
FSA/HSA/Dependent Care FSA
401k and company match
Commuter Incentive Program
Volunteer Time Off
Voluntary benefits (critical illness, accident, and hospital indemnity insurances)
Great discounts on company products
Employee Wellness Program
EAP benefit
Parental Leave program
Access to group home and auto insurance
A mix of casual yet professional culture
Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn.
About the organization
As a proud member of the Pon Holdings family, Cannondale benefits from the strong foundation and extensive network of one of the Netherlands' largest family-owned businesses, as well as the largest bike portfolio in the world: Pon.Bike, including brands like Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets. Being a part of Cannondale means being part of a dynamic and forward-thinking organization backed by the strength and stability of Pon Holdings.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we value a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Our DEI Mission Statement: At Cannondale, we are on a mission to inspire cycling for all. Whoever you were, are, or will be, you can find yourself here. Our diverse line-up of bikes reflects diverse voices, diverse communities, and diverse aspirations. We know the only way to foster that diversity is to foster inclusion in our perspectives. We are committed to not only seeking unique voices, but also cultivating, embracing, and channeling those of every member of the Cannondale community. We understand that doing so makes both our company and our products better. It's why we want you to Come Ride With Us - because bikes belong to us all.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.
To learn more about our privacy policy, please click here: Privacy Policy | Cannondale (English)
An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.
$37k-87k yearly est. Auto-Apply 42d ago
Care Manager-Danbury Team
Connecticut Community Care 2.3
Team manager job in Watertown, CT
Reporting Office: Northwest (Watertown)
Covering Region/Community: Danbury
Job Requirement: Must have BA Degree & minimum 2yrs of direct Case Management experience.
Mission
Connecticut Community Care helps people of all ages, abilities, ethnicities, and incomes live their best lives at home with active and meaningful connections to their communities.
Summary
The Care Manager assists individuals in maintaining an interactive process of informed decision-making about Long-Term Services and Supports. Serves a key role in coordinating the efforts of formal and informal caregivers on behalf of clients. Care Management is a person-centered service that values the consumer's choices and rights. At CCC all duties are performed in a manner that fosters the achievement of the organization's mission.
Essential Functions
1. Conducts comprehensive, systematic, assessments that are person-centered with individuals, including family or representative as requested, in the person's preferred setting for the discovery, use, and screenings for public programs.
2. Educates individuals on the components of the program, service options, and DSS guidelines, including eligibility, costs, how each may work with the person's formal and informal supports and resources, and the pros and cons/costs and benefits of each option.
3. Promptly completes all client documentation, applications, forms, and additional documentation as required.
4. Monitors and reviews continued cost effectiveness, quality and appropriateness of care plan/service delivery, service order entry and renewals, and the contractual obligations. Works with the individual to make revisions where necessary, at established intervals and as otherwise indicated, in conjunction with the service provider.
5. Conducts person-centered telephone and in-person interviews with clients and their families, and other activities necessary for reassessment of clients and the monitoring and adjustment of care plans.
6. Works effectively as part of an interdisciplinary team and in conjunction with other internal and external resources and committees. Participates in on-call services and acts as backup for emergency community coverage.
7. May participate in mentoring new staff and additional continuing education services.
Requirements
QUALIFICATIONS
Education
Bachelor's degree in administration, social work, nursing, public health, psychology, counseling or gerontology or related field required.
Experience
Must have a minimum of two years' experience in health care or human services (including but not limited to community, hospital, institution or behavioral health). Previous work with elders or disabled population preferred. Bachelor degree in fields related to care management preferred (social work, counseling, nursing, mental health, psychology, gerontology, sociology, RN (licensed in the State of CT), rehabilitation, public health, or human services)
Knowledge and understanding of psychological, human development, social, health, and economic factors influencing the attitudes and behavior of individuals and families, especially as they relate to the gerontological and disabled populations; knowledge and skill in interviewing and assessment (social and health) techniques; understanding of chronic illness and its effect on the individual and family.
Demonstrated skills/abilities in person-centered approached to care plan development and establishing and maintaining supportive relationships.
Ability to comprehend, evaluate, negotiate and plan complex service reimbursements and plan for the costs of care options.
Knowledge of community resources available to individuals and families; an ability to mobilize resources into a coordinated and comprehensive plan of care.
Familiarity with funding sources, including but not limited to Title XVIII and XIX and provisions of the Older Americans' Act.
Computer experience required.
Maintains confidentiality of client, company and staff information.
Other
Reliable transportation, valid driver's license and current automobile insurance.
Current CT State licensed RN may provide physical assessments as needed.
CCCI Job Code: 6083
Physical Requirements
Physical Activity Approximate Percentage of Time Spent in this Activity
Bending 5%
Climbing (e.g. stairs) 5%
Keyboarding 60%
Kneeling 5%
Lifting (indicate maximum weight to be lifted) 30 lbs. (small office equipment, files, etc.)
Reaching 5%
Sitting 55%
Standing 20%
Using Telephone 60%
Walking 20%
Work Environment (a brief description)
Work is performed in various environments including office, client homes, hospitals, nursing homes and other locations. Employees can be exposed to adverse driving conditions and the varying conditions associated with a wide range of home situations.
The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Salary Description $50,000
$50k yearly 60d+ ago
Customer Care Lead
Raymour & Flanigan Furniture 4.6
Team manager job in Brookfield, CT
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable, and professional service.
* Effective communication, interpersonal, and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Liaison between senior leadership and team members.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
**************************************************************************************************************************************************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Raymour & Flanigan proudly supports a drug and smoke-free work environment.
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
$83k-128k yearly est. 2d ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Hartford, CT
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 12d ago
Assistant Customer Service Supervisor
The Aero All-Gas Company
Team manager job in Hartford, CT
Join Our Team as an Assistant Customer Service Supervisor at The Aero ALL-GAS Company!
Department: Customer Service Reports To: General Manager and Sales Director
Employment Type: Full-Time Company: The Aero ALL-GAS Company
Welcome to ALL-GAS!
At ALL-GAS, we're passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we're excited to invite a friendly, organized, and enthusiastic Assistant Customer Service Supervisor to join us on this journey!
Position Summary
We are seeking a motivated and detail-oriented Assistant Customer Service Supervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.
Key Responsibilities
Support management in supervising and mentoring customer service staff
Assist with scheduling, training, and performance coaching
Handle escalated customer inquiries and resolve issues promptly and professionally
Monitor service quality, response times, and customer satisfaction metrics
Help implement and enforce company policies and procedures
Collaborate with other departments to ensure seamless customer experiences
Assist with reporting, documentation, and process improvements
Who We're Looking For
We'd love to meet someone who's excited to jump in and make a difference! Here's what we're hoping you bring:
Qualifications
Required - High School Diploma or GED
2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred
Strong leadership and interpersonal skills
Excellent written and verbal communication abilities
Proven ability to handle difficult situations calmly and effectively
Proficiency with customer service software, CRM systems, and Microsoft Office
Highly organized with strong attention to detail
Preferred Skills
Experience in training and onboarding staff
Ability to analyze customer feedback and service metrics
Conflict resolution and problem-solving skills
Adaptability in a fast-paced environment
Why You'll Love Working With Us
A competitive salary that reflects your skills and experience.
Great benefits, including health, dental, and vision insurance.
A 401(k) plan with company matching to help you plan for the future.
Generous paid time off and holidays to recharge.
Plenty of opportunities to grow and learn with us!
Ready to Join Us? Click "Apply for This Job"
ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.
$37k-56k yearly est. 14d ago
Field Support Manager
Devivo Companies
Team manager job in New Britain, CT
DeVivo Companies currently has an opening for a Field Support Manager at our New Britain, CT location. The Field Support Manager strengthens fixed operations across the company by providing hands-on administrative support, knowledge transfer, and execution assistance wherever it is needed. This role helps ensure that service, parts, and related operational teams have the tools, understanding, and processes required to operate effectively and consistently.
DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions through four integrated divisions serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment including towing, refrigerated transport, yard trucks, and specialty vehicle builds as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses, municipalities, and schools moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at ************************
Why You Will Love Working Here:
Medical & dental insurance
Life insurance
401k plan with match
Flexible spending account
Paid time off
Uniform & boot program
Promotion opportunities we promote from within
Estimated compensation of $85,000-105,000/year
Primary Responsibilities:
Fixed Operations Support
Provide on-site and remote administrative support to service, parts, and related fixed operations teams
Assist departments with workflow organization, documentation, and follow-through
Help teams align with established processes and expectations
Operational Coverage & Continuity
Step in to provide temporary support or coverage when key fixed operations personnel are out or positions are open
Help maintain continuity of administrative workflows and day-to-day operations during transitions or staffing gaps
Training & Knowledge Sharing
Train team members on systems, processes, and administrative practices
Support onboarding and cross-training by reinforcing standard workflows and tools
Learn effective practices from high-performing teams and help share them across the organization
Cross-Location Coordination
Act as a link between locations to promote consistency in fixed operations practices
Facilitate communication between locations to help share information
Continuous Improvement Support
Identify recurring administrative or process challenges impacting fixed operations
Share observations and recommendations with operations leadership
Support implementation of process improvements, updates, or changes
Position Requirements:
High school diploma or equivalent
3+ years of experience in service, parts, or fixed operations administration
Strong understanding of fixed operations workflows and administrative processes
Ability to build rapport and work effectively with technicians and operations staff
Preferred Experience:
Experience working with the Excede (Procede) Dealer Management System
Experience supporting multiple locations or departments
Jobiak
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.
$85k-105k yearly 7d ago
Office Manager
Westaff 4.3
Team manager job in Meriden, CT
Westaff is looking to hire a part-time experienced Office Manager with Bookkeeping experience for a company located in Meriden, CT!
Pay: $22-30/hr DOE
Hours: 9am-3:30pm Monday-Friday
The responsibilities of the Office Manager are:
Oversee daily office operations to ensure an efficient and productive work environment
Manage office supplies, inventory, and vendor relationships
Coordinate schedules, meetings, and communications for staff and leadership
Maintain organized filing systems-both digital and physical
Administrative tasks - answering phones, emails, and providing strong customer service
Creating invoices and work orders
Calling on past due collections, preparation for tax audits
Manage accounts payable and accounts receivable
Process invoices, purchase orders, and expense reports
Prepare bank deposits and complete monthly bank reconciliations
The requirements of the Office Manager are:
3-5 years Office Management, Payroll/Accounting/Bookkeeping experience
Proficiency in Microsoft Office, Excel, and Outlook
Experience with full-cycle payroll
SAGE software experience required
Attention to detail, good customer relation skills and a positive attitude
APPLY TODAY for immediate consideration for the Office Manager position!
The average team manager in Meriden, CT earns between $56,000 and $145,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Meriden, CT
$90,000
What are the biggest employers of Team Managers in Meriden, CT?
The biggest employers of Team Managers in Meriden, CT are: