Technical assistant jobs in Hoover, AL - 70 jobs

1675891 AL-Birmingham, AR-Rogers, AZ-Phoenix, CA-Irvine, CA-Los Angeles, CA-San Diego, CA-San Francisco, CA-San Jose, CO-Denver, CT-Hartford, CT-Stamford, FL-Miami, FL-Tampa, GA-Atlanta, IA-Des Moines, KY-Louisville, MA-Boston, MD-Baltimore, MI-Detroit, MI-Grand Rapids, MN-Minneapolis, MO-Kansas City, NC-Charlotte, NC-Raleigh, NJ-Iselin, NY-Jericho, NY-New York, OH-Cincinnati, OH-Cleveland, OH-Grandview Heights, PA-Philadelphia, PA-Pittsburgh, TN-Memphis, TN-Nashville, TX-Austin, TX-Dallas, TX-San Antonio, UT-Salt Lake City, VA-McLean, VA-Richmond, WA-Seattle, WI-Milwaukee, USA-Boca Raton apply **________** At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Will you shape the future or will the future shape you?** **_________** **USA - Assurance - Technology Risk - 360 Careers - Intern - Summer 2027** **The opportunity** The broad business perspective you gain in EY's Assurance practice will serve as a launch pad to your career, whether you stay at EY to partner or seek a role in the C-suite. Our easy-to-use Assurance Career Framework will help you map your successful career path, understand just what's expected of you, and access the right learning, experiences and coaching to support your career progression. Along the way, you'll develop a deep understanding of the inner workings of business and draw on your accounting knowledge to help solve complex challenges. Specifically, within our Technology Risk practice, you will provide clients with a candid and reliable overview of their risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers. You will assist clients in employing proper information systems, resources, and controls to maximize efficiencies and minimize risk. You can expect to work with client personnel and EY professionals to analyze, evaluate, and enhance our client's information systems facilitating the Company's business processes. We focus on a variety of industries including but not limited to: + Advanced Manufacturing & Mobility, Power & Utilities, Health Sciences & Wellness, Consumer, and Technology, Media & Entertainment, and Telecommunications. Staff will have exposure to clients in a variety of these industries. + Candidates can elect to join the Government & Public Sector (GPS) practice and will work exclusively with federal clients, as well as state and local agencies and higher education institutions. + Candidates can elect to join the Financial Services Organization (FSO) and will focus exclusively in financial services; they will have opportunities to serve leading investment banks, retail and commercial banks, insurers and investment managers. + Whether you choose to join GPS, FSO, or pursue a broader industry focus, you will gain foundational skills for a rewarding career. 360 Careers Experience (****************************************************************************** 360 Careers is your journey through business, an experience designed to deliver world-class learning and immersive experiences that will allow you to shape your future with confidence. As a 360 Careers Staff, you'll participate in structured, skills-based experiences called "expeditions" which support your career interest and expand your business knowledge to become a well-rounded professional. Expeditions may include experiences across the Assurance and Tax service lines within various sectors and account types. **Your key responsibilities** + Understand and document clients' business and IT processes, risks, and controls. + Perform control documentation and testing through review of client evidence and interviews. + Collaborate with members of the engagement team to plan the engagement and develop work program timelines, assign responsibilities for key tasks and prepare other planning documents. + Monitor and manage project progress and risks, and ensuring key stakeholders are kept informed about progress and expected outcomes. + Create flowcharts and process documentation for relevant processes. + Perform common work assignments and projects including but not limited to: System and Organization Controls ("SOC") reports, third-party risk assessments, IT risk and control framework design and assessments of automated and IT General Controls (ITGCs) as part of SOX and Financial Statement audits. **Skills and attributes for success** **To qualify for the role, you must have** + Have or be working toward, an undergraduate or graduate degree in Accounting, Information Systems or a related discipline. + Desire to work in IT audit as demonstrated by relevant course work, interest or internship experience. + The ability and willingness to travel and work in excess of standard hours when necessary. In certain circumstances, travel may be required beyond your work location based on client and project needs. + Candidates interested in the Government & Public Sector focus must have U.S. citizenship and be able to obtain and maintain a secret clearance or higher, within the designated time frame, which will be determined by the engagement requirements for a security clearance. **Ideally, you will have** + Desire and educational requirements to pursue a relevant certification (CPA, CISA, etc.). + Access to reliable transportation to/from the EY office and client sites. A driver's license is strongly recommended as ride share and public transportation options may not be available in all locations. + A strong academic record, including, without limitation, course work that EY deems relevant to this position. **Are you ready to shape your future with confidence? Apply today.** **__________** **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + The hourly pay range for this job, in the US, is $36.00 - $48.08 per hour. Individual salaries are based on education, geographic location, and alignment to the market data. + If you join EY full time after your internship, we offer a competitive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. In addition, our Total Rewards package for full time hires includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being **We value your application** - To make the most of your application experience,please limit yourself to two applications within a six-month period. - Applications to EY are reviewed by a dedicated member of our early careers team. - You may receive outreach from an EY Recruiter to discuss your application and interests. **Are you ready to shape your future with confidence? Apply today.** To learn more about our anticipated application deadlines, please visit thislink (***************************************** . For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY** | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Technical Quote Specialist for our client located in Birmingham, AL. Our client's new division based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. They offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Their Mission is to be the Plant and Industrial supplier who is easiest to do business with. They will make it easier to engineer, specify, and order components for plants. They will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, they will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure they are their first-choice supplier for both new construction and future upgrades. The Technical Quote Specialist is responsible for preparing accurate and timely quotations for complex technical products or services. This role bridges the gap between sales, engineering, and operations by interpreting customer requirements, analyzing technical specifications, and ensuring that quotes align with company capabilities and pricing strategies. Review and interpret customer RFQs (Requests for Quotation), technical drawings, and specifications to determine appropriate product configurations and pricing. Collaborate with engineering, product management, procurement, and production teams as needed to gather necessary information for accurate quoting. Complete material takeoffs of available products, and work with our India takeoff team to gather the required information to complete formal quotations. Communicate with customers, manufacturers' representatives, and MPIs direct sales team to clarify requirements and provide technical support as needed. Communicate with third party vendors including by not limited to actuation providers, third party coaters, to gather costs and lead-times required to complete quotations. Generate formal quotations and proposals using internal systems and tools. Ensure quotes are aligned with pricing strategies, profit margins, and delivery timelines. Maintain and update quote tracking systems and databases. Assist in continuous improvement of quoting processes and tools. Act as a consultative and solutions focused resource for customers, manufacturers' representatives, and direct sales team. Qualifications Associate or Bachelor's degree in Engineering, Business, or a related field (or equivalent experience). 2+ years of experience in a technical quoting, estimating, or sales support role. Strong understanding of technical drawings, specifications, and manufacturing processes. Proficiency in ERP/CRM systems and Microsoft Office Suite. Excellent analytical, organizational, and communication skills. Strong attention to detail and ability to manage multiple priorities and meet tight deadlines. Customer-focused mindset with a proactive approach to problem solving. Experience in industry-specific software or tools, e.g., AutoCAD, SolidWorks, Microsoft D365. Background in the waterworks or industrial industry, specifically related to water control gates. Experience participating in continuous improvement projects, focused on identifying bottlenecks, and working independently or as a team to develop tools and processes to drive efficiencies. Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person

Applied Technical Services, LLC ("ATS" or the "Company") is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services. Summary: ATS is seeking NDT Level II Techs & NDT Assistants/Trainees to support our Woodstock/Birmingham, AL office. Responsibilities/Duties: NDT Assistants/Trainees * Perform tasks as directed in order to prepare components or equipment for inspections. * Work alongside certified technicians to help complete projects and learn activities. * Interface with personnel to determine scope of work and work priorities in order to meet customer expectations. * Interface with personnel to determine scope of work and work priorities in order to meet customer expectations. * Help clean and organize equipment before, during, and at the completion of projects. * Document on job training experience as assigned by management. * Perform other job related tasks as assigned by supervisors. * Perform examinations of materials in accordance with procedures, codes, standards, and specifications. * Be thoroughly familiar with the scope and limitations of the methods for which qualified and exercise assigned responsibility for OJT and guidance of trainees * Interface with department managers and clients to determine scope of work and work priorities in order to meet customer expectations. * Be able to prepare written instructions and to organize and report the results of examinations. * Work independently and support team members Perform other job related tasks as needed and assigned by supervisors.

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. We are seeking a proactive and technically skilled Help Desk Support Technician that will be responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. Responsibilities Image and deploy laptops and other endpoint devices Provide desktop support, diagnosing and resolving hardware/software problems Maintain and install IT equipment to ensure operational efficiency Troubleshoot issues to minimize downtime and improve system reliability Collaborate with IT peers to foster a productive and supportive work environment Escalate and advocate for resolution of complex cases with internal stakeholders Qualifications High school diploma and 1+ year of related experience

Real Projects. Real Experience. A Real Future. About this Internship At our Birmingham, AL, branch, our interns experience a program structured to build fundamental skills and provide hands-on experience. You will work alongside and learn from our live events, system design, and technical integration professionals. Advance your career path and be a part of something extraordinary. Our ten-week minimum, paid internship begins May 26 th , 2026. This summer, you will Gain skills through our AV integration “boot-camp,” as well as introductory training and real-world experience. Work on impactful projects and challenge yourself through hands-on problem-solving. Study for the AVIXA Certified Technology Specialist exam. Participate in a rotational program collaborating with Purchasing, Sales and Design Consultants, Programming, Engineering, and Project Management. Work 40 hours a week on-site with our AV professionals, Monday through Friday during regular business hours. Basic Qualifications Education: Anticipated Associate's/Bachelor's Graduation between Spring 2026 - Spring 2027. Valid Driver's License and a safe driving record per Company Policy. Able to pass a background check. Familiar with hand and power tools. Physically able to walk distances, crouch, squat, reach, crawl, climb ladders, work at high elevations and in tight spaces, and lift/carry/push/pull objects up to 50 lbs. repetitively and for an extended period. Internship Pay Rate: $17/hr. Learn more at: *********************************************** About CTI CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been to provide a fantastic customer experience. At CTI, our biggest asset is our people. We know the most awesome employees do not always fit the typical mold. If you are hardworking, friendly, and understand the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment where our best and brightest show up to work prepared to have fun. We employ our passion and knowledge in everything we do. Our creative atmosphere helps us apply and share our skills with clients seeking quality AV and Conference Solutions. CTI is an equal-opportunity employer. We do not and shall not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired are required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.

Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Technical Support Specialist, Level 1 - Level 3, to fulfill an immediate full-time vacancy. This position is a long term contract position, not offering sponsorship, or C2C, and is a fully onsite position based in Birmingham, AL ?Summary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. ? Education& Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities •?Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment. •?Ability to apply excellent customer service skills •?Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. •?Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. •?Ability to follow and properly apply both Change Management processes and knowledge-based procedures •?Working knowledge of Windows based operating systems preferred •?Working knowledge of AIX or other UNIX based operating systems preferred •?Working knowledge of distributed computer networks is a plus. •?Ability to build and maintain relationships with key customers •?Ability to work nights, weekends, and holidays as a part of rotating shift •?Critical thinking/Problem solving abilities Job Responsibilities •?Day to day monitoring of the primary SCADA and ancillary systems for health and availability •?Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel •?Notification to key customers for the coordination of system outages and events that may impact other critical systems. •?Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback •?Thoroughly track and document cases to completion with the help of EMS Department personnel •?Adhere to all Electronic and Physical access policies •?Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements • Federal Energy Regulatory Commission Standard of Conduct must be understood and signed • The successful candidate must adhere to Separation Protocol • The successful candidate must pass all requirements required by the Southern Company Insider Threat Program. • Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected. • This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations • This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult Group and a list of additional job openings, please visit our website at ******************* .

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: Microchip has a full-time opportunity for an Intern - Technician at our new facility in Tuscaloosa, Alabama for the Spring '26 semester. This role offers the opportunity to operate in a highly technical & scientific environment employing a variety of manufacturing and testing techniques. Successful candidate will support the following engineering activities: Design, Test, Check-out, Modification, Fabrication & Assembly of prototype electromechanical systems, experimental design circuitry, RF/Microwave devices and specialized test equipment. Applications include Electronic Circuits, Microwave RF, and Logic Systems. Work from Schematics, Diagrams, Written and Verbal Descriptions, Layouts or Defined plans to perform testing, Check-out and troubleshooting functions. Perform Operation Test and Fault isolation on systems and equipment. Assist in determining methods or actions to remedy malfunctions. Assist in design, construction, test, and check-out of test equipment. Use manufacturing, test, development, or diagnostic equipment, including, but not limited to, test programs, oscilloscopes, spectrum analyzers, signal generators and specialized test apparatus. Requirements/Qualifications: Pursuing an associate's degree in related field Ability to read and understand schematics and drawings. Willingness to learn soldering and cable assembly. Demonstrated ability to multi-task and remain highly organized Comfortable working with cross functional teams Ability to learn quickly and adapt to fast paced environment. Strong commitment to teamwork and process Demonstrated proficiency in documentation generation, organization, and storage. U.S. Export Controls Requirements: This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).This position is not eligible for Microchip immigration sponsorship. Travel Time: 0% - 25% Physical Attributes: Hearing, Seeing, Talking, Works Alone, Works Around Others Physical Requirements: 60% sitting, 20% standing, 20% walking Pay Range: Find information about all our benefits at the link below: Benefits of working at Microchip The hourly pay range for this position, which could be performed in the US, is $17-22.* *Range is dependent on numerous factors including job location, skills and experience. Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster. To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.

About Us QISG leverages Quanta's comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. About this Role IT Support Analyst Onsite: M-F, 8AM-5PM 3500 Colonnade Pkwy, Birmingham, AL, 35243 This entry-mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills, excellent documentation habits, and a customer-focused mindset. What You'll Do Client Support & Relationship Management Deliver high-quality support with strong customer service and communication. Act as a liaison between end users and technical teams. Advocate for business needs within the IT organization. Incident Management Provide first-line support for IT hardware, software, and enterprise applications. Troubleshoot and resolve desktop, software, and hardware issues across corporate and rugged devices. Perform break/fix support including reimaging, installations/removals, and hardware swaps. Troubleshoot VPN connectivity (Cisco AnyConnect), mobile devices, and mobile broadband (5G). Escalate complex issues appropriately. Deliver excellent in-person, phone, and video support-including executive-level and occasional after-hours support. System Imaging & Configuration Image and configure Dell, Lenovo, or HP laptops using SCCM or Intune. Install and configure end-user software. Maintain and update technical documentation and knowledge base articles. Asset Lifecycle & Inventory Management Manage onboarding/offboarding processes, hardware inventory, asset tracking, and lifecycle refreshes. Maintain accurate records of hardware assignments, locations, and status. Support asset reconciliation and inventory audits. What You'll Bring 1-3 years of IT support experience, including at least 1 year in a corporate Information Systems environment. Hands-on experience working with HP, Dell, or Lenovo hardware. Experience in customer-facing support or service roles. Proven ability to contribute to IT knowledge bases and technical documentation. Associate degree in Computer Science, Information Technology, or a related field, preferred. Certifications Preferred: CompTIA A+, ITIL Foundations Preferred: MCITP, MCDST, HDI Desktop Support Technician What You'll Get Join QISG and grow your career! Competitive base salary + annual bonus potential Generous PTO & paid holidays to maintain work-life balance 401(k) with a generous match to plan for your future Comprehensive benefits - medical, dental, vision, and life insurance Weekly pay for consistent, reliable compensation Great mentoring & career growth opportunities - we invest in your development At QISG, we don't just offer a job-we offer a career where you can grow, learn, and be rewarded for your contributions. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations. Education & Experience Requirements A formal education in Computer Science or a related IT field, or equivalent professional experience, is required. Knowledge, Skills & Abilities Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing. You will work closely with coordinators, transmission control center personnel, and management, often in a collaborative and high-stress environment. Strong customer service skills with a focus on delivering quality support. Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards. Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System. Ability to follow and apply Change Management processes and established procedures accurately. Familiarity with Windows-based operating systems is preferred. Experience with AIX or other UNIX-based operating systems is advantageous. Knowledge of distributed computer networks is a plus. Strong relationship-building skills, particularly with key customers. Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule. Critical thinking and problem-solving abilities are essential. Key Responsibilities Monitor the health and availability of primary SCADA and related systems on a daily basis. Provide front-line problem resolution and coordinate repairs with EMS Department staff and/or other personnel. Notify key customers about system outages or events that may impact other critical systems. Offer feedback to the Team Lead and Supervisor for continuous process improvement and to enhance customer satisfaction. Track and document all cases to completion in collaboration with EMS Department staff. Comply with electronic and physical access policies. Provide ongoing support for Business Continuity and Disaster Recovery systems. Additional Requirements Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct. Adhere to Separation Protocols as part of company policy. Must meet all requirements outlined by the Southern Company Insider Threat Program. Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment. This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements. This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours.

We are seeking an experienced IT support professional to serve as a single point of contact for inbound IT incidents. This role involves managing tickets, resolving Level 1 issues, and escalating incidents as needed. You will field requests via phone, email, and web form, providing remote troubleshooting and high‑quality customer service. Prior IT helpdesk experience is strongly preferred. This position is part of a 24x7x365 operations team that provides frontline diagnostics, system monitoring, and application support. You will also act as a primary communication channel between customers, support teams, and management. Education & Experience * Formal education in Computer Science, Information Technology, or a related field * OR equivalent professional experience. Knowledge, Skills & Abilities * Strong interpersonal and communication skills (written and verbal). * Ability to work effectively with coordinators, transmission control center personnel, and management in a team‑oriented, sometimes high‑pressure environment. * Excellent customer service skills. * Ability to follow Change Management processes and apply knowledge‑based procedures. * Working knowledge of Windows operating systems (preferred). * Working knowledge of AIX or other UNIX‑based systems (preferred). * Familiarity with distributed computer networks (a plus). * Ability to build and maintain strong customer relationships. * Ability to work nights, weekends, and holidays as part of a rotating shift schedule. * Strong critical thinking and problem‑solving skills. Job Responsibilities * Monitor primary and ancillary systems daily for health and availability. * Provide frontline problem resolution and coordinate repairs with department personnel and other company teams. * Notify key customers regarding system outages or events affecting critical systems. * Provide feedback to Team Leads and Supervisors on process improvements and customer experience. * Thoroughly track and document all cases through completion. * Adhere to all electronic and physical access policies. * Support daily operations of Business Continuity and Disaster Recovery systems. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Birmingham, AL, US Job Type: Date Posted: January 7, 2026 Similar Jobs * Desktop Support Specialist * Technology Support Specialist * IT Operations Support Specialist * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. The position associated with this posting focuses on bank teller software designed to streamline transaction processing at the teller counter. This software enables tellers to efficiently handle a variety of tasks, including transaction execution, memo posting, receipt generation, and cash position management across all drawers within the Teller system. This position is a hybrid role requiring at least 2 days per week in any of the following office locations: Allen, TX; Birmingham, AL; Springfield, MO; Monett, MO. The salary range for this position is $51,700 - 64,600 and will be determined based on location and experience level All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: * Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem. * Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades. * Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions. * Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level. * Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue. * Participates in training programs to continuously improve product knowledge and service skills. * May assist in training new employees or serve as go-to person for team members. * May perform other job duties as assigned. What you'll need to have: * Minimum of five years' experience in a financial institution or technical support role. What would be nice for you to have: * A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions. * Strong knowledge of the financial industry as it relates to banks and credit unions and teller operations. * Strong knowledge of Windows PC with general knowledge of network communications. * Strong knowledge of product(s) supported and general knowledge of other core and complimentary products. Able to serve as Subject Matter Expert (SME) on product functionality. * Able to use support tools to identify or recreate customer issues. * Able to identify and resolve application and service issues. * Able to provide outstanding customer service as set forth by corporate policies and standards. * Demonstrates excellent communication and customer interaction skills in accordance with SLS policies and guidelines. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. We are seeking a proactive and technically skilled Help Desk Support Technician that will be responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. Responsibilities * Image and deploy laptops and other endpoint devices * Provide desktop support, diagnosing and resolving hardware/software problems * Maintain and install IT equipment to ensure operational efficiency * Troubleshoot issues to minimize downtime and improve system reliability * Collaborate with IT peers to foster a productive and supportive work environment * Escalate and advocate for resolution of complex cases with internal stakeholders Qualifications * High school diploma and * 1+ year of related experience

Under the supervision of the IT Helpdesk Supervisor, is responsible for end user support. Handles all request from employees with software and hardware issues. All Helpdesk duties are performed using remote desktop tools and by communicating with end users over the phone. The Helpdesk is a call center environment with performance measured by the volume and quality of issues resolved. Role and Responsibilities * Troubleshoots, isolates and resolves IT and Point of Sale (POS) hardware and software problems in a client/server network environment. * Troubleshoots isolates and resolves problems with Windows servers in a bound and unbound network in support of store servers. * Troubleshoots isolates and reports problems with local area network (LAN) and wide area network (WAN) systems and equipment. * Troubleshoots isolates and resolves problems with typical business and company unique software including Microsoft Office, Internet Explorer, Adobe acrobat and web based applications in support of corporate office and store end-users. * Uses prescribed ticket tracking software to record status of all problems and identify steps taken to resolve issues. * Escalates all problems beyond the scope of resolve to the next level of expertise. * Provides assistance to publishers in the use and submission of product through the New Title Portal (NTP). * Follows all company policies and procedures. Qualifications and Education Requirements * High school diploma or equivalent GED. * Prefer some prior experience working in an IT Helpdesk environment, but not required. Preferred Skills * Should possess excellent verbal and written communication skills. * Should have excellent customer service skills. * Prior technical support experience preferred. * Should be able to demonstrate knowledge and aptitude as demonstrated by real-time trouble shooting and technical problem solving for the end user. * Must exhibit excellent attention to detail. Physical and Environmental Requirements * Must be able to sit at a computer or desk for extended periods of time. * Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities. * Must be able to lift objects up to 25 lbs. with or without assistance. * Must be able to communicate using speech, sight, and sound with or without assistive device. * Must be able to stand, walk, stoop or crouch while performing daily activities of the job.

We are excited to announce that we are looking for a **Field Specialist/Surgical Tech Educator** to join our team of over 10,000 global field representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients. The **Field Specialist/** **Surgical Tech Educator** will educate and inform end-users of safe and effective use of products across multiple portfolios. Provide professional clinical support to customers in a hospital/operating room environment calling on physicians, nurses, and other non-clinical providers, through education and training. You will quickly become an extension and work collaboratively with our client's field sales organization. This role requires collaboration with sales teams to build clinical credibility and peer rapport with customers. Pivotal to your success will be your ability to develop effective working relationships with the customers in your territory, with whom you'll interact on a regular basis. This role will also be responsible for providing analytics as well deploying resources to non-clinical stakeholders. **Your primary focus will be in-servicing, education and analytics.** **Qualifications/Experience - Required** + 4-year bachelor's degree required + A minimum of 2-3 years of clinical experience in Medical Sales or Surgical Tech required **Qualifications/Experience - Preferred** + Operating Room Surgical Technologist certification preferred + 3 -5 years of clinical experience in Medical Sales or Surgical Tech experience preferred + Strong group presentation skills and experience in presenting clinical education + Surgical leadership/management + Assertive, ability to work independently and uncover opportunities + Ability to plan and deliver formal presentations (large and small groups) + Excellent written and verbal communication and organizational planning skills, including time and territory management and structured thinking in clinical procedure settings + Analytical proficiency + Strong MS Office, Word, Excel skill **Competencies** + Ability to promote the client's Medtech team's culture through positive, ongoing customer relationships + This position also requires the ability to develop strong relationships with customers, both clinical and non-clinical, and within the client's Medtech team + Must have the ability to work both as a partner with sales representative and autonomously in the field, as needed + The ability to display decisiveness and an understanding of business acumen in clinical situations is required + Must be highly organized and possess strong communication skills + Employee performance will be compared with other clinical Specialists; feedback provided accordingly + Candidates must have a valid driver's license + As a salaried position, the hours are not restricted to "normal business hours" and ability to work flexible hours during days, nights and/or weekends as necessary is required. + Travel is required as part of the position (approx. 50%) + This position is bonus eligible, and the employee's ability to meet the above requirements has a direct impact on this compensation \#LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at ********************** IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. **********************/eoe The potential base pay range for this role is $70,000 - $80,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled

Purpose of the Position: The Product Support Specialist provides first level technical support by actively investigating issues reported by customers. They will address procedural issues with the customer, as well as provide in-depth investigations on matters as it relates to the LoadMaster product. The PSS will work in conjunction with the customer support teams which may include any or all of the following: Engagement Managers, Account Relationship Managers, Business Analysts and Software Engineers with the goal of either resolving any issues for a customer or identifying appropriate modifications that may be needed to meet the customers' needs. Essential Duties and Responsibilities: Monitor Service Operations support queue to ensure accurate and timely issue resolution. Ensure issue resolution is in accordance with McLeod's Service Level Goals. Communicate directly with customers via phone and/or email to gather necessary details regarding issues and convey issue resolution. Provide regular updates to customers and internal staff throughout the duration of an open request/project. Assist with identifying specific opportunities for improvements to business processes, custom modifications, training, upgrades, modules, interfaces, etc. that would be beneficial to the customer. Manage time efficiently to minimize non-billable work. Assists with internal product training. Competencies: Ability to learn internal software and systems Strong documentation skills Strong problem solving and analytical skills Strong interpersonal and customer service skills Ability to work with varying organizational levels cross-organizationally Strong time management skills Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma, or equivalent. Minimum of 4+ years of experience technically supporting software for internal and external customers in a fast-paced environment. Intermediate knowledge of Microsoft Office. Working knowledge of DQL scripting and SQL Server preferred. Experience in transportation or logistics industry preferred. Experience with McLeod's suite of products or other transportation management systems (TMS) are preferred. Background in computer information systems, a plus. CCEP (Certified Customer Experience Professional) certification from CSIA (Customer Service Institute of America) must be completed within the first 60 to 90 days of employment. Why McLeod? At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. With over 650 full-time team members, we're still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you're joining a company that's built for the long haul-with a clear vision, strong leadership, and a commitment to investing in our people.

Birmingham, Alabama **Onsite** Contract $21/hr - $25/hr Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. There are in person duties with end clients and the potential to assist with telecommunication projects. Contract Duration: 6 months **Required Skills & Experience** + High School diploma or equivalent, college degree preferred. + 2-4 years' experience installing, configuring and resolving complex PC support issues + Should possess strong customer service skills and good verbal communications skills. + Should posses strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory. + Should possess good analytical/trouble shooting skills. + Previous ticketing system experience is nice to have. + Should have A+ certification and possess good written skills. + Scripting or automation of processes/ideally PowerShell **What You Will Be Doing** Daily Responsibilities + Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network. + Provide excellent customer service. + Must complete time critical assignments on time to meet company goals and customer deadlines. + Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts + Must enter all work into ticketing system + Must comply with all policy and procedures of the company + Complete assigned tasks as assigned by the System Support Manager + Install and configure replacement PCs and peripherals. + Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware) + Provide support for PCs, printers, scanners, aircards and PDA devices. + Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information. + Perform on-sight technical PC support for corporate personnel. + Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth. + Recommend products as required and in accordance with polices. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Jessica Eisenberg **Specialization:** + Technical Support

General Information Ref # 43363 Department Vet Tech / Vet Assistant / VT Campus Job Site Mission Pet Health Date Published 10-24-2025 Job Description Your Impact as a Veterinary Technician Extern This externship is your opportunity to gain invaluable hands-on experience in a fast-paced, professional veterinary setting. You'll work side-by-side with experienced veterinarians and credentialed technicians, applying your classroom knowledge to real-world cases and building the foundation for a successful career. * Gain Practical Clinical Experience: You'll actively assist the medical team with patient care, observe a variety of procedures, and perform technical tasks under direct supervision. * Learn from Experienced Mentors: You'll collaborate with and learn from dedicated veterinarians, technicians, and support teammates, receiving guidance and feedback to enhance your skills. * Understand Hospital Operations: You'll support daily clinical functions, including patient intake and discharge processes, contributing to the smooth operation of the hospital. * Develop Your Professional Skills: You'll practice effective communication with team members, learn clinical protocols, and build confidence in a dynamic veterinary environment. Responsibilities and Benefits What You'll Bring to the Team * Current enrollment in an AVMA CVTEA-accredited Veterinary Technician/Nursing program. * Eligibility to participate in an externship as required by your academic program. * A strong desire to learn, a positive attitude, and a willingness to adapt in a clinical setting. * Good communication and teamwork skills. * The physical ability to stand for extended periods, lift and restrain animals, and handle clinical instruments.

About Momentum: Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide. This position is based out of Momentum's Birmingham, AL office or Knoxville, TN office. SUMMARY The Technical Support Rep 1 is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answer all calls delivered within 3 rings or less. * Utilize all required resources and work flows to accurately resolve or escalate customer issues. * Adhere to Momentum Telecom Company and department policies and procedures. * Maintain acceptable performance according to published standards. * Demonstrate ability to work effectively with other team members. * Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers, providing customers with accurate troubleshooting processes and information. * Other duties may be assigned. GENERAL DUTIES AND RESPONSIBILITIES: * Providing superior customer service and advanced technical support for Retail customers including troubleshooting, problem resolution and billing inquiries. * Serves as a point of resolution for escalated Reseller issues. * Manages open customer cases to ensure resolution or appropriate escalation to other work groups. * Identifying and recommending process improvement ideas to Management. * Contributing to the accomplishment of individual, team and center customer performance goals. ADDITIONAL DUTIES AND RESPONSIBILITIES * Project management and other duties as assigned. * Flexibility in occasionally adjusting schedule as needed for department staffing coverage. EDUCATION & EXPERIENCE * High school graduate, some college or technical troubleshooting experience preferred. * Two years of proven successful customer service experience, inbound call center customer experience preferred. KNOWLEDGE, SKILLS & ABILITIES * Advanced knowledge of Momentum UC Direct and reseller products and services. * Knowledge of IT configuration and related troubleshooting procedures. * Demonstrated complex problem-solving abilities. * Demonstrated exceptional customer service skills. * Demonstrated exceptional written and verbal communication skills. JOB CONDITIONS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job requirements include: * Some shift work required for evenings and weekends, some overtime is required. * Required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. * Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. * Occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. * Must be able to speak clearly. OTHER * Continued employment in this role requires successful completion of our Support Training Program.