Technical assistant jobs in Kenosha, WI - 231 jobs
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IT Support Specialist (Entry Level)
Knowles Corporation 4.7
Technical assistant job in Itasca, IL
Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker).
* Support device lifecycle management including provisioning, upgrades, and decommissioning.
Helpdesk Support
* Provide Tier 1 technical support for hardware, software, and network-related issues.
* Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services.
* Manage Active Directory accounts, including password resets and group memberships.
* Respond to user requests via ticketing system, phone, and email.
* Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
Cybersecurity Monitoring
* Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM).
* Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections.
* Escalate potential threats to senior IT staff.
* Support basic compliance and security hygiene initiatives.
Networking Support
* Assist with troubleshooting network connectivity issues.
* Perform basic switch port checks and cable management.
* Document network configurations and changes.
Documentation & Collaboration
* Maintain accurate records of support activities, system configurations, and procedures.
* Collaborate with IT team members on projects and departmental initiatives.
Qualifications
* Associate or bachelor's degree in information technology, computer science, or a related field.
* Strong interest in endpoint management, cybersecurity, and IT support.
* Basic understanding of Windows OS, Microsoft 365, and networking fundamentals.
* Excellent communication, troubleshooting, and organizational skills.
* Ability to work independently and collaboratively within a team.
* Eagerness to learn and grow in a dynamic IT environment.
Preferred Skills (Not Required)
* Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM).
* Exposure to cybersecurity platforms and monitoring tools.
* Experience with ticketing systems (e.g., ServiceNow, Jira).
* Basic scripting knowledge (e.g., PowerShell, Bash).
EEO-M/F/D/V
At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs.
Benefits and other Compensation Programs
At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations.
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply):
* Medical, dental and vision
* Health Savings Account (HSA) / Flexible Spending Accounts (FSA)
* 401K plan with a company match - 100% match on the first 5% you contribute
* Short- and Long-term disability coverage
* Life Insurance and AD&D - 100% paid by employer
* Employee Assistance Program (EAP)
$50k-60k yearly Auto-Apply 60d+ ago
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Technical Support Specialist, IT
Northwestern University 4.6
Technical assistant job in Evanston, IL
Department: Alumni Relations & Development Salary/Grade: NEX/15 Target hiring range for this position will be between $27.50 - $30.65 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Job Summary:
The Technical Support Specialist delivers expert support for workplace endpoint technologies, ensuring reliable performance and a seamless user experience. This role is responsible for installing, configuring, and maintaining hardware and software systems, while diagnosing and resolving technical issues using advanced troubleshooting techniques and diagnostic tools. The specialist partners with peers and end users to coordinate routine projects, optimize workflows, and uphold service excellence. Additionally, this position enforces policies, procedures, and standards to align with organizational goals and industry best practices, contributing to a secure and efficient IT environment.
Description of workplace endpoint technology: 300+ laptops, desktops, and tablets with a mix of Windows and mac OS operating systems. Peripherals and conference room equipment to support 285 staff. Training room equipment including laptops, projectors, cameras, and audio equipment.
Please note: Hybrid schedule with required onsite days.
Specific Responsibilities:
Strategic Planning
* Assists in the creation of workplace endpoint technology initiatives.
Administration
* Recommends modification of practices and procedures to increase effectiveness or efficiency.
* Collaborate with users to implement projects that leverage IT systems and tools.
* Authors Scopes of Work for small projects.
* Creates and maintains user documentation
Development
* Installs, repairs, and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
* Performs such tasks as imaging devices, replacing hardware components, deploying new equipment, and participating in team projects.
* Performs routine preventive maintenance tasks in accordance with established practices.
Performance
* Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* 2 years IT, CS user support or other relevant experience required.
* Familiarity with enterprise collaboration tools (e.g., Microsoft 365, Zoom).
Infrastructure
* Adobe Creative Cloud Suite
* information security
* Mac OS X Operating System
* Microsoft Exchange
* Microsoft 365
* Microsoft SharePoint
* Zoom
* Storage hardware
* Windows Operating System
Analytical
* critical thinking
* decision making
* judgment
* problem solving
* Troubleshooting
Project
* collaboration and teamwork
* functional documentation
* organizational skills
* planning
Minimum Competencies: (Skills, knowledge, and abilities.)
* Proven expertise in hardware and software diagnostics and troubleshooting
* Excellent customer service and communication skills for technical and non-technical audiences.
* Ability to work autonomously while thriving in collaborative team environments
* Strong written and verbal communication skills for clear and professional interactions
* Effective time management with adaptability to shifting priorities
* Attention to detail ensuring accuracy and quality in all deliverables
* Adaptability and willingness to learn new technologies.
Preferred Qualifications:
* Relevant certifications (CompTIA A+, Network+, Microsoft, Apple)
* Prior experience in a technical support or IT service environment.
Preferred Competencies: (Skills, knowledge, and abilities)
* Advanced proficiency in hardware and software troubleshooting across diverse platforms
* Experience delivering exceptional customer support in high-volume or complex environments
* Demonstrated ability to lead initiatives or mentor team members while fostering collaboration
* Strong technical documentation skills and ability to communicate complex concepts clearly
* Proven track record of managing multiple priorities under tight deadlines with flexibility
* Commitment to quality assurance with a focus on process improvement and accuracy
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
$27.5-30.7 hourly 3d ago
Precision Technical Support Specialist - Construction
CNH Industrial 4.7
Technical assistant job in Racine, WI
Job Location: New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Scottsdale - Arizona - United States, Wichita - Kansas - United States Job Family for Posting: Technical Training Apply now * Apply Now * Start applying with LinkedIn
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Precision Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
* Provide expert technical advice to dealership service department personnel and Field Service team members,
* Provide input to improve reliability and serviceability of CNH Construction products, and
* Provide input to improve service information and technical training content based on experience with troubleshooting the product(s).
Key Responsibilities
Job duties include:
* Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering.
* Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
* Striving to maximize customer uptime by providing the complete, correct response on first interaction.
* Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering.
* Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
* Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
* Becoming a "product expert" on CNH-CE Precision, Digital, & Machine Control products.
Experience Required
* Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience
* Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
* Experience working with Construction precision/machine control solutions
* Desire to support dealership and customer operations.
* Excellent written and oral communication skills.
* Excellent time management skills.
Preferred Qualifications
The preferred candidate will have:
* Experience with remote support.
* Experience with dealership service department activities.
* A working knowledge of construction products and applications.
* 3+ years direct experience installing or supporting Construction Machine Control solutions or brands: Leica, TopCon, Hemisphere, Trimble, or others.
Pay Transparency
The annual salary for this role is USD $72,750.00 - $111,550.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
* Flexible work arrangements
* Savings & Retirement benefits
* Tuition reimbursement
* Parental leave
* Adoption assistance
* Fertility & Family building support
* Employee Assistance Programs
* Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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$72.8k-111.6k yearly 29d ago
Cruise Line Technician Assistant 2024
Gage Marine Corporation 3.8
Technical assistant job in Delavan, WI
Gage Marine in Delavan, WI is looking to hire a full-time TechnicianAssistant for our Lake Geneva Cruise Line fleet to join our team. Do you want to work for a family-oriented company that will value your contributions? If so, please read on!
This repair and maintenance position earns a competitive wage of $20 - $25 per hour, depending on experience. We provide fantastic benefits, including medical, dental, vision, life insurance, a 401(k), paid vacation and personal time, employee discounts, and opportunities for continued job training. If this sounds like the right mechanical opportunity for you, apply today!
JOB DESCRIPTION
The Cruise Line TechnicianAssistant must be mechanically inclined, and able to follow technical and routine directions. This individual works directly with our boat technicians who are responsible for maintaining and repairing our Cruise Line Boat Fleet. Our historical fleet requires a team capable of maintaining the many and varied systems on each boat. Having the capacity to host a sit down dinner party for almost 100 people the systems on our boats include generators, kitchens (galleys), restrooms( heads), full bars, air conditioning and heat. Off season work involves equipment upgrades, extensive work on the propulsions systems with CAT diesel engines, transmissions and propeller systems. Basic knowledge of 12 volt DC and 110 volt AC a plus but not necessary.
Daily tasks may be varied, but would generally include:
Assist our current staff of technicians in final check over and running of engines
Checking for proper oil levels
General maintenance of fleet
Emergency repairs
Additional on-site training offered to new hires for the successful day-to-day execution of this position. The opportunity of additional training available to the right candidate.
QUALIFICATIONS
High school diploma or equivalent
Mechanical and technical skills
Possession of basic mechanical hand tools required
Valid driver's license
Good health and physical mobility
Ability to lift 50 lbs
Ability to pass a pre-employment background check and drug screen
ADDITIONAL BENEFITS
Relocation assistance available to the right applicant
Temporary company employee housing available to the right applicant
Replacement batteries for technician owned cordless tools
Can you represent our company professionally? Are you organized? Do you have a positive attitude and good computer skills? Are you a self-motivated team player? Do you have excellent communication skills, both written and verbal? If yes, you might just be perfect for this mechanical repair position!
WORK SCHEDULE
This full-time repair and maintenance position typically works 40-50 hours per week consisting of a variety of shifts, including weekdays, weekends during the spring, summer and fall, and summer holidays.
ABOUT GAGE MARINE
Gage Marine represents a family of tradition and nautical business interests in lakeside dining, cruise boat excursions, retail boat sales, valet, service, boat club, pier service, storage, and recreation throughout Southern Wisconsin and the Great Lakes area.
With a passion for fun and a commitment to excellence, we serve our customers, colleagues, and our community. We would not be able to provide this level of service without our hardworking team. Although we work hard together, we also know how to have fun! Our team actually enjoys coming to work each day. In addition to a great work environment, we also offer competitive compensation and benefits. If this sounds like the right fit for you, join our family!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this mechanical maintenance job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Salary Description $20 to $25 per hour, depending on experience
$20-25 hourly 60d+ ago
Technical Assistant
Triton College, Il 4.1
Technical assistant job in River Grove, IL
Essential Function: * Be the face and personality of our social marketing efforts. * Must be personable and possess the ability to speak clearly and effectively. Qualifications Skills * Be versed in multiple social media platforms. * Must be good at following directions and timelines.
* A self-starter who contributes to ideas as well as generates them.
* Ability to work well with others.
Responsibilities
Responsibilities
* Create engaging student focused social media content.
* Provide creative input for video and social posts.
* Will attend functions and provide student centric content.
* Other duties as assigned.
$26k-30k yearly est. 60d+ ago
Technical Specialist - phiConstruction
Phigenics LLC 3.7
Technical assistant job in Milwaukee, WI
Technical Specialist - phi Construction
Phigenics provides independent expert guidance and advanced technologies to our clients to improve the efficiency, effectiveness and overall safety of water systems. Our clients include a diverse mix of industry leaders in healthcare, hospitality, government, higher education, retail, and manufacturing facilities. Phigenics does not sell water treatment chemicals and is not biased toward any treatment technology or supplier.
Position Summary:
The WMC Technical Specialist will report to the Director of Phigenics Support Services, while working directly with the Director of Standards, Compliance, and Research to develop and operate WMC programs. This individual will support specialized construction sales, service and account management for clients in various regions and enterprise level accounts through direct client interface to develop Water Management for Construction programs and policy audit documentation
Key Duties:
Collects, assimilates, and analyzes data to generate Water Management for Construction (WMC programs and advise customers on action plans
Develop and maintain internal and external customer relationship by applying knowledge of water management and team dynamics
Coordinate communication and responsibilities between internal construction and sales team members including handoffs during the transition from Water Management for Construction to ongoing operations
Develop WMC documentation with regional and corporate sales team members, including direct interface with clients
Supports documentation of construction project information, WMC programs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records
Facilitate WMC Team meetings with responsibilities that promote team member engagement
Provides analysis and delivery of all WMC Program Verification and Validation data to ensure technical accuracy and defensibility of client programs
Conduct water system surveys for renovation, addition, and new construction projects of varying size and use
Build project management timelines and Gantt charts to support on-time and accurate execution of customer deliverables
Required Qualifications:
Bachelor of Science (B.S.) in a S.T.E.M. program
Water-related experience in engineering, construction, or the sciences (
g.,
microbiology, chemistry)
Excellent interpersonal, verbal and written communication skills
Excellent presentation and facilitation skills
Comfortable asking clarifying and confirming questions, listening, and facilitating group discussion to determine action plans
Willing to work in urgent or emergent situations and under changing circumstances
Self-motivated and directed. "Can do" attitude
Extreme attention to detail and timelines
Flexible, accountable, and able to work independently
Knowledge of construction including terminology, timelines and contractor/owner relationships
Strong desire to learn new concepts
Demonstrate commitment to high ethical standards and a diverse workplace
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Understand and use MS Office, Gmail and various Google applications
Preferred Qualifications:
3 to 6 years of job experience
Understand potable and utility building water systems and applications of water management beyond traditional waterborne pathogens of focus (
g., Legionella
)
Experienced technical communication
Experience in LucidChart or MS Visio
Experience in agile project management software (Jira)
Work Environment / Travel:
Position requires flexibility to hold remote meetings primarily via Zoom and other video conferencing technologies for internal and external meetings., Dress is normally coat and tie or female equivalent. If visiting a client site, the wearing of PPE is sometimes required. Travel requirements for this role are limited to special cases.
**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$70k-105k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
CSA Global LLC 4.3
Technical assistant job in North Chicago, IL
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification Service desk best practices
Customer service and communication skills
Technical training development and delivery Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements:
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What Sets you apart:
IAT II Certification: CCNA, Security+, CND, OR SSCP
$34k-61k yearly est. 21d ago
Metal Tech Assistant
Carstar
Technical assistant job in Elgin, IL
The Metal TechnicianAssistant is responsible for assisting in repairs for all assigned vehicles, restoring them to pre-accident condition in accordance with industry standards and factory specifications. DUTIES / RESPONSIBILITIES * Assist Metal Technicians in assessing structural damage to vehicles
* Assists in repair versus replace decisions considering safety, cost and cycle time.
* Help remove and install - upholstery, panels, bumpers, fenders, accessories, electrical and hydraulic window operating equipment and trim.
* Performs minor structural or replacement repairs.
* R&I components as needed.
* Utilize all required safety equipment and follows proper repair procedures and adheres to all requirements for hazardous waste disposal.
* Keeps personal work area organized and clean, returns tools and maintains parts/materials carts in an organized manner.
* Perform assigned duties in a safe and responsible manner that does not expose yourself or other employees to unnecessary risk of injury.
* Attend daily release meetings.
* Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
* 1-3 years of auto body collision repair experience, or equivalent required.
* High School diploma and vocational technical education preferred.
* I-CAR certification preferred.
* Reliable work history.
* Strong attention to details.
* Ability to receive direction and work well with others.
* Valid driver's license and insurable driving record.
PHYSICAL REQUIREMENTS
* Essential physical requirements include:
* Ability to stoop, bend and kneel, squat, kneel and pulling
* Extended periods of kneeling, bending, squatting and stooping to complete or inspect repairs.
* Carry and lift heavy objects (up to 80lbs)
* Manual dexterity and eye/hand coordination to operate equipment.
* Standing, sitting and walking
* Performing repetitive motions
WORK ENVIRONMENT
* Exposure to:
* Paint, fumes and particles
* Dirt / Dust
* Chemicals / Toxins
* Varying heat / cold
* Intermittent noise
* All duties, responsibilities and experience are subject to change by location
Athletics/Activities/Activity Sponsor
Date Available: Ongoing
Lake Forest Community High School is seeking a Lake Forest High School Student to work as a Student Theater TechnicalAssistant. This position reports to the Theater Director and pays $15.00/per hour.
Responsibilities:
Assist with technology support during school-based events (i.e. lighting, sound, set-up, projection etc.)
Work with the Theater Director to understand and prepare to fulfill the requests and needs associated with each event
Communicate with the Theater Director regarding issues and/or concerns that occur during events
Check-in and out with the adult supervisor at each event
Submit relevant paperwork associated with job responsibilities in a timely manner
Maintain safe working environment for stakeholders, materials, equipment, and facilities
Apply working knowledge of sound equipment and light equipment to the production of the show
Perform other duties as assigned by Theater Director
Qualifications:
Understanding of audio and visual components
Ability to:
Understand and follow basic oral and written instructions
Follow school regulations and policies in a professional manner
Maintain good working relationships with staff and community members
Communicate to supervisors and staff in an acceptable/courteous manner
The work hours for this position vary by individual reservation assignment
Salary: $15.00 per hour
Benefits: Not Benefit Eligible
Application Procedure: Interested candidates must apply online. Click here to access the online application.
For additional information, please contact Ashleigh Malec at ********************.
$15 hourly Easy Apply 60d+ ago
IT Helpdesk Technician - Level 1
Horizon Retail Construction 3.6
Technical assistant job in Sturtevant, WI
Job Description
Horizon Retail Construction, an established national general contractor, has an immediate opening for an
IT HELPDESK TECHNICIAN - L1
at our Corporate Headquarters in Sturtevant, Wisconsin.
Summary of Responsibilities:
Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
Identify hardware and software technical issues and malfunctions.
Provide training to end users as well as create and maintain training manuals
Perform physical inventory, minor hardware repair, equipment delivery, and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience
Summary of Preferred Skills:
Experience with Ticket and Asset Management software (e.g., Lansweeper)
Someone who has good written, oral, listening skills and customer service
Power Automate Experience
In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.
Job Posted by ApplicantPro
$49k-62k yearly est. 31d ago
Contract IT Support Specialist
Wiss Janney Elstner Associates 3.8
Technical assistant job in Northbrook, IL
Wiss, Janney, Elstner Associates Inc. (WJE) is a global firm of engineers, architects, and materials scientists committed to helping solve, repair, and avoid problems in the built world and construction industry. Since 1956, our applied experience from more than 175,000 projects and our state-of-the-art laboratory and testing facilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve. From historic preservation to post-disaster safety assessments, we respond to the most challenging problems in the built world.
Position Summary:
This position is a contract-permanent opportunity and is based at our corporate headquarters in Northbrook, Illinois. This individual will be part of a team that supports 750+ staff members throughout the US and internationally, in office and in the field. The Service Desk Specialist responds to requests for assistance, troubleshoots, and resolves basic user IT issues.
Typical Functions:
Technical Support
Deliver timely, seamless end-user support with efficient tracking and documentation
Troubleshoot hardware and software issues, including desktops, laptops, printers, phone systems, and peripherals. Escalate complex issues to the appropriate senior IT staff member
User and System Administration
Perform hardware/laptop/desktop and software/application deployment, refresh cycles, patch management, imaging
Assist with maintenance and administration of Microsoft Office 365, network devices, and cloud-based services
Assist in Email and System administration using Mimecast, SCCM, Intune and other various infrastructure applications
Research and apply new technologies to improve efficiency and productivity
Documentation and Training
Create and update technical documentation, including user guides and knowledge base articles
Provide user training where needed on basic device functionality
Security and Compliance
Ensure compliance with security policies, industry standards, and regulatory requirements where applicable
Participate in audits and testing
Requirements:
Associate degree in Information Technology, Computer Science, or equivalent experience required. Bachelor's degree preferred
5+ years of equivalent experience in a service desk environment
Basic understanding of networking, operating systems (Windows, mac OS, Android), and hardware components
Strong problem-solving skills and a willingness to learn
Excellent communication and customer service skills
Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus
Personal Attributes
Strong written and oral communication skills
Strong interpersonal skills
Able to conduct research into networking issues and products as required
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Culture, Compensation, and Benefits:
Wiss, Janney, Elstner Associates, Inc. (WJE) is a global firm of engineers, architects, and materials scientists. Clients worldwide seek our expertise to solve the most significant, interesting, and challenging problems in the built world. Our applied experience from more than 175,000 projects combined with unparalleled laboratory and testing capabilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve.
Working at WJE is a team endeavor characterized by a culture of trust and personal responsibility. We encourage open communication, continuous learning, innovative thinking, ongoing mentoring, and free-flowing collaboration. We seek highly talented and hard-working individuals who want to be challenged, who want hands-on work, who want to set a higher standard, and who want to be mentored by the industry's most accomplished experts. People with outstanding Character, unwavering Commitment to our core and culture, strong Expertise, and genuine Enthusiasm for their work.
Learn more about the Extraordinary People we hire at WJE at *******************
WJE offers a robust, total compensation structure, where the hourly rate is just one component of an employee's annual earnings. Additionally, employees may be eligible to receive overtime and variable compensation based on personal and company performance, often resulting in above-market annual earnings. Actual hourly rate will be based on several factors including consideration for a candidate's qualifications, skills, competencies, and proficiency for the role while remaining mindful of our commitment to internal equity. A good faith estimate of the starting hourly rate (gross) for this position is in the following range:
$28.65 - $42.98
This non-exempt position is also eligible for WJE's industry-leading, total rewards package which enables our employees to grow and thrive with comprehensive health and financial benefits including:
Robust and affordable health plans for employees and their families, including HSA as well as low and high-deductible PPO options
Generous 401(k) matching of 110% for the first 6% of eligible pay vesting immediately
Time off to care for yourself and others
Investments in employees' educational assistance and professional development
Learn more about WJE's total rewards package here.
WJE is an Equal Opportunity Employer. We invite all qualified applicants to apply including individuals with disabilities and protected veterans (VEVRAA federal contractor).
WJE will consider qualified applicants with criminal histories in a manner consistent with the requirements of Fair Chance Ordinances.
$59k-80k yearly est. Auto-Apply 1d ago
Vet Tech Externship - GreenTree Animal Hospital
Town and Country Veterinary Hospital 3.9
Technical assistant job in Libertyville, IL
Practice
Our pet hospital is one of the longest-standing veterinary hospitals in the area, having served the community of Libertyville for over 20 years. As a staple in Libertyville, we are pleased to be trusted by multi-generation families and pets.
We utilize modern technology and state-of-the-art veterinary techniques, offering the latest treatment available to each and every patient. We are also an AAHA accredited animal hospital committed to providing veterinary excellence at every step of your pet's treatment.
Position Purpose
Come extern with us!
Heartland Veterinary Partners' Vet Tech Externship Program works to provide paid externship support for veterinary technician students.
Externship length & requirements are dependent upon your university.
Requirements/Qualifications
Eligibility
Must be currently enrolled in an accredited Veterinary Technician School
$30k-43k yearly est. Auto-Apply 60d+ ago
Technical Support
Amada Holdings Co., Ltd.
Technical assistant job in Schaumburg, IL
The SSC Technical Support position is responsible for providing onsite and remote technical support to end users, including desktop and laptop systems, software applications, mobile devices, and audiovisual equipment. This role supports daily IT operations through hands-on troubleshooting, user assistance, and collaboration with senior IT staff.
ESSENTIAL FUNCTIONS:
* Support and troubleshoot A/V equipment including conference room displays, projectors, video conferencing systems (Google Meets, Teams, Webex, and Zoom) and audio systems.
* Install, configure, upgrade for new or existing desktop/laptop software and hardware, desk phones and mobile devices
* Provide onsite, remote and phone support for troubleshooting, including PC/laptop hardware, software, desk phones, tablet and Smartphone
* Assist network administrator manage phone system and backup
NON-ESSENTIAL FUNCTIONS:
* Assist with maintenance of onsite desktops, laptop, monitors, printers, copiers, video conference system, fax machines
* Maintains parts inventory and logs all services/repair activity
* Learn and understand basic knowledge on Windows Servers and networking tools and utilities
* Assist with maintenance of Windows servers 2019 through current versions
* Perform other tasks as assigned by management
KNOWLEDGE:
* Familiarity with modem A/V systems and platforms such as Google Meets, Cisco Webex, Microsoft Teams and conference room integrations.
* Knowledge of Windows Server environments and basic networking
* Experience with Windows 11, MacOS, Linux, iOS, android and limited networking required
* Experience with Windows servers 2019 through current versions helpful
* Minimum of 2 years' experience in Information Technology or computer related degree
SKILLS:
* Graduate of accredited college or equivalent experience
* Detail oriented with ability to work independently and prioritize multiple tasks
* Strong communication skills and interpersonal skills
* Ability to work harmoniously with others
PAY RANGE:
* $60,000-$70,000
SCHEDULE:
* 8:00am - 5:00pm
* Monday - Friday
* Onsite at Schaumburg location
* Please note that Amada does not provide visa sponsorships.
TRAVEL:
* As requested by manager
REPORTING RELATIONSHIP:
* IT Operations Manager
SUBORDINATE STAFF:
* None
WORKING CONDITIONS:
LIFTING: Average Weight: 25 lb. Frequency: Daily
$60k-70k yearly 23h ago
Analyst, IT Support
Ocean Network Express
Technical assistant job in Lombard, IL
Job Family:
BPIT
Job Title:
IT Support Analyst
Role Summary:
The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers.
Additional Responsibilities:
Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Identify, research and resolve technical problems
Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Manage projects and other work, as assigned
Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Core Required Skills and Competencies:
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Function-Specific Required Skills and Competencies:
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
Required Minimum Years Experience:
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support
Required Minimum Education:
Technical and/or College degree preferred
Resumes may be submitted to: ***************************
To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link:
***************************
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#JIL #ZR
What we offer:
Opportunities available with hybrid working arrangements
Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
$40k-68k yearly est. Auto-Apply 56d ago
Phone Support Techni
Satisloh North America Inc.
Technical assistant job in Germantown, WI
The Phone Support Technician is based out of our Germantown, WI office. This positions provide remote support to technicians and customers helping to troubleshoot and solve issues with machines and products.
Responsibilities:
Supporting technical support for Satisloh equipment.
Directly support customers and Field Service Technicians with technical information provided by telephone and e-mail. Escalate open calls to the field or other members of the technical team as needed.
Provide effective problem-solving on designated product lines to Satisloh customer, sales and service personnel with specific responsibility for problem identification and resolution.
Develop and maintain technical expertise on Satisloh products and systems, encompass- ing hardware, applicable software, and applications.
All required administrative or correspondence functions are performed in an efficient and prompt manner.
Understands and follows corporate and service department procedures and policies. To include customer complaint handling and incident reporting.
Provide technical support using available documentation and acquired skills.
Recommend when to issue or revise a department procedure and report to manager.
Escalate customer complaints using the established procedures.
Contribute to the development of technical bulletins.
Occasional travel to customer locations for the purpose of installation, training and servicing of the equipment.
Support service coordinators, technicians, and CSR.
Education and Experience:
Associates degree in Electrical or Mechanical discipline preferred
3 years Field Service experience preferred
Experience with Finishing systems required
SAP experience preferred
High school degree required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to lift up to 50 pounds. While performing the duties of this job, the employee is regularly required to sit, but some standing.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be in an office setting, with minimal to medium noise level. Employee may be around machinery occasional and need to wear ear and eye protection.
The noise level in the work environment is usually low.
Equal Opportunity Employer
We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.
$35k-58k yearly est. Auto-Apply 60d+ ago
Technical Support
Imperial Surveillance
Technical assistant job in Arlington Heights, IL
Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be an in the office position. Imperial Surveillance is a Full-Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology; motivated to create what is yet to exit. We are proud to be a large family-owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!
Primary Responsibilities
Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
Provide technicalassistance to customers, employees, and Imperial install staff.
Troubleshoot and resolve software and hardware issues over the phone
Walk customers through steps to help them resolve their technical problems
Document all work within the companys ticketing system
Respond to email and phone requests for technicalassistance
Requirements
Excellent interpersonal skills are required to communicate with customers and employees
Ability to prioritize and self-manage
Ability to drive an issue to resolution for our valued customers
Working knowledge and expertise with a variety of software, hardware, and applications
Team-oriented attitude to help other support staff and departments with technical problems.
Experience working with different operating systems and software.
Desired Experience and Skills
An associate degree in Computer Science, Information Technology or some college work is preferred.
A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department
Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
Certification or experience in any IT, access control system, video system, or electronics
We Offer
Competitive salary based on experience and qualifications.
Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
401K
Yearly bonus program
Continued education and opportunities for growth including training and certification opportunities.
Only candidates residing in Illinois will be considered.
Job Type: Full-time
Pay: $15.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: In person
$15-26 hourly 24d ago
Support Technician
Daveandbusters
Technical assistant job in Wauwatosa, WI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-12.3 hourly Auto-Apply 60d+ ago
Technical Assistant - Bursar Office
Triton College, Il 4.1
Technical assistant job in River Grove, IL
Assists the Bursar's Office by performing duties such as filing, answering phones, copying, applying payments to student accounts, replying to emails and other duties as assigned. This role includes working at the front counter to assist students with questions related to their student account.
Qualifications
Education: High school diploma or equivalent.
Skills: Strong organizational, technical, and computer skills (Microsoft Office). Excellent customer service orientation. Being able to work independently, as well as collaboratively as a contributing team player. Dependable and reliable. Detailed oriented, strong analytical thinking skills, and communication skills.
Responsibilities
1. Opening mail - Reviewing invoices and statements from students.
2. Assisting students, other departments, and community members with questions and concerns.
3. Responding to department email.
4. Advising students and parents on payment options and applying payments to student accounts.
5. Assisting with collections reporting.
6. Answering incoming phone calls.
7. Other duties as assigned.
$26k-30k yearly est. 18d ago
Technical Support Specialist
CSA Global 4.3
Technical assistant job in North Chicago, IL
Full-time Description
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification Service desk best practices
Customer service and communication skills
Technical training development and delivery Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What Sets you apart:
IAT II Certification: CCNA, Security+, CND, OR SSCP
$34k-61k yearly est. 22d ago
IT Helpdesk Technician - Level 1
Horizon Retail Construction 3.6
Technical assistant job in Sturtevant, WI
Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN - L1 at our Corporate Headquarters in Sturtevant, Wisconsin. Summary of Responsibilities: * Responsible for maintaining help desk tickets
* Set-up and deploy equipment to new office and field employees
* Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
* Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
* Identify hardware and software technical issues and malfunctions.
* Provide training to end users as well as create and maintain training manuals
* Perform physical inventory, minor hardware repair, equipment delivery, and testing
* Assist with IT projects and business initiatives
* Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
* Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
* Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
* Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
* Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
* Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
* Ability to work in a team environment to meet critical deadlines
* Experience with Apple devices such as iPhones and iPads
* Previous customer service experience
Summary of Preferred Skills:
* Experience with Ticket and Asset Management software (e.g., Lansweeper)
* Someone who has good written, oral, listening skills and customer service
* Power Automate Experience
In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.
How much does a technical assistant earn in Kenosha, WI?
The average technical assistant in Kenosha, WI earns between $21,000 and $52,000 annually. This compares to the national average technical assistant range of $22,000 to $51,000.