Technical specialist jobs in Gary, IN

We are seeking a hands-on *IT Support Technician* to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail-oriented, customer-focused, and comfortable supporting a wide range of hardware, software, and infrastructure technologies. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. This position involves workstation deployment, troubleshooting, Active Directory cleanup and migration tasks, custom software support, and general desktop/server support in a fast-paced environment. *Key Responsibilities* *End-User Support* * Provide hands-on desktop and laptop support for Windows 10 and Windows 11 environments. * Support end users via phone, remote tools, and in-person visits (75% on-site, 25% phone). * Deploy, configure, and troubleshoot PCs, laptops, monitors, and peripheral hardware. * Provide mobile device support (iOS/Android). * Troubleshoot issues related to Internet Explorer and Google Chrome. *Systems & Administration Support* * Assist with Active Directory cleanup, management, and migration activities. * Support user account management, permissions, and group policy troubleshooting. * Provide basic exposure-level support for servers and networking equipment. *Software & Application Support* * Support custom and line-of-business applications used throughout the organization. * Provide support for Microsoft 365 applications and user account issues. * Assist with software installations, updates, and configuration. *Infrastructure & Backup Support* * Perform assigned routine VMware environment maintenance tasks. * Support backup solutions including Veeam and Backup Exec, including monitoring and basic troubleshooting. * Assist with backup/restore operations when needed. *Requirements* * 2+ years of professional IT support experience (desktop, helpdesk, or similar role). * Strong hands-on experience supporting PCs, laptops, and hardware peripherals. * Experience with Active Directory user management; exposure to AD migrations preferred. * Familiarity with Windows 10/11 operating systems. * Experience supporting Microsoft O365 applications. * Ability to support commonly used browsers (IE, Chrome). * Basic understanding of servers, networking concepts, and troubleshooting. * Experience with VMware, Veeam, or Backup Exec is a strong plus. * Ability to work independently and manage daily priorities in a busy environment. * Excellent communication and customer service skills. xevrcyc We offer an opportunity to work with a highly supportive IT team with hands-on exposure to a wide variety of systems and technologies and a stable environment with room for skill growth in server, virtualization, and backup technologies. Thank you, SierraITS Job Types: Full-time, Contract Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Benefits: * Health insurance * Paid time off Work Location: In person

Required Skills & Experience • 3-5 years of experience • Exemplary customer service skills (verbal and written) • Proficient Windows and Mac troubleshooting and support • Mobile device computing skills • Basic network troubleshooting and support • Microsoft 365 knowledge • Basic hardware troubleshooting • Ability to perform Root Cause Analysis • Experience working with processes and procedures in a large organization preferable • Able to lift 50 lbs. unaided • Reliable car Nice to Have Skills & Experience • Bachelor's degree • ServiceNow and Ivanti experience Job Description Our primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project. Provides user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

At Banner Solutions, every teammate is an owner. Banner Solutions is more than a typical door hardware distributor - we're obsessed with making our customers' jobs easier through inventory availability, product findability, and top-tier customer support. We are Securing Every Doorway and Beyond with Trusted Solutions. Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry. We are entering an exciting phase of growth and expansion supported by significant investments! Summary The Digital Order Processing Automation Specialist is a key member of the Customer Experience team, responsible for supporting the Digital Order Processing Automation Lead in designing, implementing, and optimizing automated order entry and processing workflows. This role focuses on leveraging digital technologies, including Conexiom (or similar), eCommerce, voicebot, chatbot, Agent Desktop, and Electronic Data Interchange (EDI), to ensure seamless and accurate order data flow into the Prophet 21 ERP and Salesforce CRM systems. The specialist will drive efficiency, reduce manual errors, and enhance the overall speed and quality of the digital customer order experience. He/she should ensure that order entry that came in into the digital platforms are completed within SLA (resolving digital entry errors). This is an opportunity to join a dynamic, forward-thinking company at a pivotal moment of significant investments across all functions-where your expertise, leadership, and industry perspective will help shape our future. Responsibilities Design and Implement Automation Workflows: Analyze current manual order entry and processing steps, identifying and designing automation solutions System Configuration and Management: Configure and manage digital platforms (e.g., Order Data Mapping) to accurately capture and translate customer purchase orders into the required format for the ERP system. ERP/CRM Data Integrity: Partnering with Prophet 21 (ERP) and Salesforce (CRM) IT teams in developing and implementing rigorous testing and validation protocols to ensure all automated order data entry into Prophet 21 (ERP) and Salesforce (CRM) is accurate, complete, and adheres to company standards. EDI Support: Collaborate with the ERP-EDI Team to setup new customer, perform user acceptance testing, and help drive ongoing improvement of Electronic Data Interchange (EDI) connections and trading partner relationships for automated order exchange. Process Optimization and Improvement Identify Process Gaps: Proactively monitor automated order flows, identify bottlenecks, and troubleshoot issues to minimize order processing delays or errors. Performance Reporting: Track and report on key order processing metrics, such as cycle time, accuracy rate, and automation success rate, recommending and implementing continuous improvements. Collaboration: Work closely with Sales, IT, Product-Purchasing, and Warehouse teams to understand their data needs and ensure automation solutions support cross-functional efficiency. Support and Documentation Troubleshooting: Serve as the Subject Matter Expert (SME) for digital order processing, resolving complex order data discrepancies or system failures. Documentation and Training: Create and maintain comprehensive documentation for all automated workflows, system configurations, and standard operating procedures. User Support: Provide support and training to internal teams (Customer Service, Sales, etc.) on new automated processes and system functionalities. Qualifications Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, or a related field. 3+ years of experience in an analyst role with a strong focus on processing automations improving customer experience. Preferably has a background on Retail and lock and/or distribution industry. Proven experience working directly with a major ERP system; Prophet 21 (P21) experience is highly preferred. Experience with Salesforce CRM, specifically in supporting data accuracy related to customer accounts, cases, orders, and opportunities. Required Technical Skills Automation Platforms: Direct hands-on experience with an automated order entry platform like EDI, Conexiom or a similar OCR/document processing tool. E-commerce/Digital: Familiarity with major e-commerce platforms and their order/data integration methods. Data Exchange: Practical knowledge of Electronic Data Interchange (EDI) standards, mapping, and troubleshooting. CRM/ERP Proficiency: Strong working knowledge of data structures, order workflows, and data mapping within Prophet 21 ERP and Salesforce CRM. Bot Technology: Basic understanding or direct experience with Voicebot or Chatbot platforms as they relate to order intake. Agent Desktop: Direct experience working with Agent Phone and/or Live Chat Associate. Data Skills: Proficiency in data analysis tools (e.g., Excel/SQL) for monitoring data integrity and running reports. Key Competencies and Soft Skills Analytical and Problem-Solving: Exceptional ability to analyze complex business processes, identify root causes of data issues, and design scalable solutions. Attention to Detail: Meticulous attention to detail is critical for ensuring data accuracy across multiple, integrated systems. Communication: Excellent written and verbal communication skills to effectively collaborate with IT, vendors, and non-technical business users. Customer Focus: A strong understanding of the customer order journey and a passion for using technology to enhance customer experience. Project Management: Ability to handle multiple projects requirements simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois. Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders Desired Skills/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience 5+ years of hands-on experience with ServiceNow IRM Extensive experience with GRC processes, specifically in a support or maintenance capacity Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA) Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc. In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow Excellent communication and problem-solving skills Ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Department: MED-Central IT Salary/Grade: NEX/15 Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures. This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine. Specific Responsibilities: Strategic Planning * Assists in the creation of workplace endpoint technology initiatives. Administration * Recommends modification of practices and procedures to increase effectiveness or efficiency. * Authors Scopes of Work for small projects. * Creates and maintains user documentation. Development * Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. * Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems. * Performs routine preventive maintenance tasks in accordance with established practices. Performance * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices Infrastructure * Adobe Creative Cloud Suite * Box Collaborative Storage * identity management/provisioning * information security * Linux Operating System * Mac OS X Operating System * Microsoft Exchange * Microsoft Lync * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) * Microsoft SharePoint * Server hardware * Storage hardware * Windows Operating System Compliance * FERPA * FISMA * HIPAA * HITECH Analytical * critical thinking * Debugging * decision making * judgment * problem solving * read & interpret technical drawings * Troubleshooting * use-case analysis Project * collaboration and teamwork * facilitate collaboration * functional documentation * organizational skills * planning Miscellaneous Performs other duties as assigned. Minimum Qualifications: * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. * 2 years IT, CS user support or other relevant experience required. Target hiring range for this position will be between $27.06 to $33.48 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. #LI-MB1 Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker). * Support device lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support * Provide Tier 1 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services. * Manage Active Directory accounts, including password resets and group memberships. * Respond to user requests via ticketing system, phone, and email. * Assist with onboarding and offboarding processes, including account setup and equipment provisioning. Cybersecurity Monitoring * Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM). * Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections. * Escalate potential threats to senior IT staff. * Support basic compliance and security hygiene initiatives. Networking Support * Assist with troubleshooting network connectivity issues. * Perform basic switch port checks and cable management. * Document network configurations and changes. Documentation & Collaboration * Maintain accurate records of support activities, system configurations, and procedures. * Collaborate with IT team members on projects and departmental initiatives. Qualifications * Associate or bachelor's degree in information technology, computer science, or a related field. * Strong interest in endpoint management, cybersecurity, and IT support. * Basic understanding of Windows OS, Microsoft 365, and networking fundamentals. * Excellent communication, troubleshooting, and organizational skills. * Ability to work independently and collaboratively within a team. * Eagerness to learn and grow in a dynamic IT environment. Preferred Skills (Not Required) * Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM). * Exposure to cybersecurity platforms and monitoring tools. * Experience with ticketing systems (e.g., ServiceNow, Jira). * Basic scripting knowledge (e.g., PowerShell, Bash). EEO-M/F/D/V At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs. Benefits and other Compensation Programs At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply): * Medical, dental and vision * Health Savings Account (HSA) / Flexible Spending Accounts (FSA) * 401K plan with a company match - 100% match on the first 5% you contribute * Short- and Long-term disability coverage * Life Insurance and AD&D - 100% paid by employer * Employee Assistance Program (EAP)

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Customer Technical Support Specialist II provides specialized technical support for STERIS Sterile Processing and Connectivity software products. This position provides technical support for the software, as well as specialized support for executing software installations. Expert analytical and problem-solving skills and a broad understanding of STERIS software are required to independently troubleshoot problems related to software, including internal software issues and external factors such as printers, networking, and configurations of servers and databases. Such work requires examining and analyzing application and operating system log files and diagnostics. and collaborating with Customer IT staff to troubleshoot complex issues. The Specialist also provides advanced implementation support and remote installation and upgrading of STERIS software, and is expected to be fluent in managing a broad array of software and interface projects without assistance. Additional responsibilities include handling Customer requests such as coding scripts to perform complex data updates, loads and requests; coding and delivering complex custom queries and reports. This role is remotely based out of Chicago and will support CST, MST and PST zones. What You'll do as a Technical Support Specialist II Project Technical Support * Delivers successful software implementations, customer upgrades and migrations. * Provides advanced technical expertise for implementation and upgrade calls with Customers * Assists and advises Customers with server and workstation set-up * Loads data into Customer servers. * Performs all setup, installation, and configuration tasks for STERIS software and interfaces independently. * Coordinates technical activities and tasks with Customer IT counterparts. * Document activity and interactions with customer implementations and upgrades Testing and Documentation support * Assist in testing new proprietary software * Identifies areas of software, implementation, installation or maintenance requiring improved documentation * Writes, reviews and publishes documentation to support software The Experience, Abilities and Skills Needed * BS in computer science or closely related field * 3-7 years of experience working in technical support of computers, network, applications, etc * Experience in MS SQL Server * Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required. * The ability to diagnose hardware repairs on computers and equipment. * Must possess good interpersonal and communication skills to effectively communicate with customers via phone and email * Must exhibit strong problem-solving and analytical skills to understand complex problems and situations * Must demonstrate attention to detail and responsibility in performing tasks * Ability to communicate well in high-pressure situations * Ability to independently research and investigate problems in highly complex and variable environments * Ability to mentor and support less experienced team members * Physical location that is able to access high-speed internet (cable modem) with capability to retain a permanent IP address * Experience in programming in MS Access, Java, Visual Basic, C# or similar language would be a bonus What STERIS Offers At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer: * Competitive Pay * Extensive Paid Time Off and (9) added Holidays. * Excellent healthcare, dental, and vision benefits * 401(k) with a company match * Long/Short term disability coverage * Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Continued training and educations programs * Excellent opportunities for advancement in a stable long-term career * #LI-KS1 #LI-Remote Pay range for this opportunity is $75,000-90,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. This is a newly created individual contributor within the recently established Global Strategic Remediation Oversight and Governance (SROG) team as part of the Global Regulatory Affairs Office. The successful candidate will report to the Remediation Validation Testing Manager and will bring proven expertise in financial services assurance and validation testing activities, with a focus on technology, cyber, and data. Among other activities, this individual will assist in designing and establishing the methodology and processes supporting validation of significant remediation quality control validation activities. Significant remediation activities include those of regulators and internal audit. The candidate will interact and build relationships with senior management across Northern Trust. Additionally, the candidate will use their technical ability in the execution of the remediation quality control/validation testing plan. This individual will play a key role in executing Northern Trust's remediation quality control/validation testing program, ensuring alignment with regulatory expectations and translating multiple requirements into a balanced validation program. The seasoned professional supplies subject matter expertise, and execution rigor to enable management and coordination of issue validation and related testing activities. The key responsibilities of the role include: Leadership Demonstrate excellent communication and leadership to influence a wide range of stakeholders Demonstrate strong initiative, project management, people skills, sound decision-making, intuitive thinking, and sensitivity to cultural diversity Display strong presentation and influence skills Technical / Operational Establish and develop strong working relationships with key stakeholders Accurately design and execute the quality control/validation approach and ensure that quality control/validation documentation is clear, concise, supports the reviews performed, and explains decisions made Identify and analyze risks, plan and prioritize validation tasks for on-time delivery, conduct interviews, observe operations, document and analyze processes and controls Exercise responsibility over the execution of assigned regulatory validation projects and/or deliverables to ensure that work is performed prompt and accurately Develop and show an understanding of the business risks, controls, and processes, along with an understanding of relevant laws, regulatory rules and knowledge of the impact of systems within areas reviewed Escalate and/or communicate with relevant stakeholders to discuss the issues raised during the quality control/validation activities and agree path forward for resolution The successful candidate will benefit from having: Bachelor's degree in computer science, information technology, IT/Cyber security, and/or risk management 10+ years of risk and control or internal audit experience inclusive of any direct Technology control/validation testing experience Expertise in risks related to information technology, cyber security, IT General Controls (ITGCs), application controls, IT platforms and related technologies and data governance components. Strong working knowledge of IT risk frameworks (ITIL, COSO, COBIT, NIST, ISO, etc.) and Technology testing methodologies Deep understanding of other assurance-based activities including Technology controls monitoring and compliance testing Experience in financial services industry Required Competencies Ability to execute a formal quality control/validation testing strategy that reflects the organization's risk profile, regulatory/legal requirements, and current risk trends Demonstrate strong initiative and people skills, sound decision-making, analytical and intuitive mind-sets, political awareness, and sensitivity to cultural diversity Ability to manage through critical issues and realign priorities and deliverables as needed Ability to form evaluative judgment(s) based on analysis of information in complicated, unique and dynamic situations Salary Range: $95,600 - 162,400 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at *****************. We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way. If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide. Who is BigTime? BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What You'll Be Accountable for: * Handle incoming support requests from customers and prospects through various channels, such as live chat and email. * Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry * Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features * Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties * Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings * Work with the product team to discuss/document product enhancement requests coming from customers Who You Are: * 1-3 years of customer service experience (software experience is a plus!) * Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting * Ability to reproduce and troubleshoot software and data issues reported by customers * Use core knowledge and on-the-job training to respond to customer requests and queries * A strong passion for teaching technology to others to set clients up to be self-sufficient * Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job * Excellent written and verbal communication skills * A solutions oriented individual with an interest in learning new technologies * Ability to be resourceful with impressive critical thinking skills * Ability to be proactive and work independently. Self motivated to strive! * Experience supporting Windows, IOS, and Android devices. * Demonstrated ability to deal with change and be a team player * Experience with accounting or project management software a plus, especially Quickbooks! What We Offer: * Competitive salary and bonus * Company pays 100% of benefits, including medical, dental, vision, disability and life insurance * 401k with generous company match * Paid Parental Leave * Hybrid work schedule - In office 2-3 times a week in our Chicago office * Generous time off and paid company holidays * Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water * Company provided latest technology & software tools The salary for this position is $50,000 annually. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This role is with KPMG. KPMG uses RippleMatch to find top talent. Start Season & Year: Summer/Fall 2026 Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in todays most important industries. Our growth is driven by delivering real results for our clients. It has also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it is no wonder we are consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you are as passionate about your future as we are, join our team. KPMG is currently seeking a Technology Assurance Audit Associate to join our Audit Services team. Responsibilities: Work as part of a team to play an integral role in conducting IT audits and serve the capital markets by helping ensure accuracy and reliability of client financial information while upholding the principles of objectivity and independence; contribute to the overall effectiveness of our clients operations while maintaining the highest standards of our professional integrity Learn to prepare clear and well-structured documentation regarding our understanding of clients processes and information technology (IT) systems, including identification of IT risk points and IT controls that mitigate the risk points; review clients IT and business processes, risk, controls and compliance requirements against leading practice, industry or client frameworks to identify gaps in design and execution; execute and document the testing of clients IT and automated controls, including IT security, programming and governance controls, with clear explanations of procedures performed and results Support engagement teams through the use of Data and Analytics (D&A) in the audit including data extraction and analysis; utilize a range of technologies and data analysis tools to execute substantive IT Audit procedures, such as artificial intelligence (AI), Excel, Alteryx, SQL and Power BI; assist in the preparation of the related documentation Assist with pre and post system implementation assessments and digital transformation reviews to support a clients transition to a new system and processes aligned with the clients plans, resources and needs; focus on determining whether controls are designed and operating effectively and migrated data is complete, accurate and reliable Support project management activities by assessing and reporting status, tracking deliverables and coordinating action items; identify and communicate findings and recommendations to engagement teams and assist in communicating to client personnel, as needed; build and maintain professional relationships commensurate with level and experience Learn new and emerging technologies such as cyber, automation, artificial intelligence, modern ERP systems and blockchain; apply learning to attestation, assessment and external audit engagements Qualifications: Must be pursuing and have obtained by the start date or have completed the following degrees/majors in the past 12 months: Bachelors degree or higher in Management Information Systems, Accounting Information Systems, or equivalent program from an accredited college or university; Information Systems with an Accounting double major is preferred Preference for candidates pursuing the minimum educational requirements for CPA licensure in principal place of business (the state in which the office is located) for this position before beginning fulltime or candidates pursuing a CISA Preferred GPA of 3.0 or above General understanding of business systems and technology, as well as data analysis techniques Exposure to ERP systems such as SAP, Oracle, NetSuite, or Workday is preferred but not required Strong technical aptitude and critical thinking skills; demonstrated quality service mindset; ability to navigate MS Office applications, including Excel, PowerPoint, Word and Outlook Excellent communication, time management and leadership skills; agile, flexible and adaptable team player; resourceful in delivering high-quality work; ability to demonstrate project management skills is a plus Must reside within a reasonably commutable distance to the office for this position and be able to travel to reasonably commutable work locations using own means of transportation, such as a personal vehicle or public transportation Technology Assurance professionals are expected to work in-person at a KPMG office or client site on an average of three days per week; some client site locations may require travel and overnight/extended stay (varies by office) Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”. Follow this link to obtain salary ranges by city outside of CA: ************************************************************************* California Salary Range: $78000 - $90000 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Description Top 50 AmLaw firm is seeking a junior to mid-level associate to join their Technology Transactions Practice Group. Qualified applicants must have a minimum of 3 years experience handling transactional matters with a focus on intellectual property and technology transactions; strong research, writing and analytic skills. Applicants with technology or life sciences sector experience are preferred. An undergraduate or advanced degree or work experience in computer science, electrical engineering, life sciences or other technology-related field of study is preferred. Applicants must have excellent academic credentials and references. Applicants must currently be licensed, or currently be eligible to become licensed.

AmLaw 50 Firm with Cravath level compensation. Outstanding record representing petitioners at the PTAB, and complainants and respondents at the ITC. Per Legal Times (2023): "A Preferred Law Firm for In-house Lawyers" Outstanding formal training. Elite list of clients. No billable hour requirement, but expect long hours. Two tiers of Partnership. Ranks near the top of Vault 100 rankings. REQUIREMENTS Seeking associates who have experience working on life sciences transactions as well as broader cross-industry technology and intellectual property transactions in the context of both M&A and other strategic commercial agreements, such as collaboration and license agreements (including in the life sciences space), outsourcing, and joint venture agreements. The ideal candidate will have outstanding credentials and qualifications relating to the pharmaceutical and life sciences industry and beyond. Technical degree not required. SUMMARY Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our concentrated focus in these areas enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. CONFIDENTIALITY At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. **Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.

Join us in revolutionizing the way technology infrastructures integrate seamlessly. As a Client Technical Onboarding Connectivity Associate, you will be at the forefront of innovation, ensuring that our clients experience unparalleled connectivity and support. This role offers you the chance to make a significant impact on client experiences and drive technological advancements. Be part of a dynamic team that values collaboration and expertise. Your journey with us starts here. As a Client Technical Onboarding Connectivity Associate within our team, you will play a crucial role in enhancing client experiences through seamless technology integration. You will work closely with our Technical Implementations partners, providing guidance and support throughout the onboarding lifecycle. Your expertise will ensure that product and technical requirements align with client needs and our firm's capabilities. Lastly, you will drive innovation and excellence in Managed File Transfer transmission-based Payment products. Job Responsibilities: Assist the connectivity implementation team with executing file testing and resolving client issues. Support production migration and verification, ensuring successful component migration. Diagnose and resolve connectivity and encryption issues related to Internet protocols. Utilize PKI technology to ensure secure data transmissions and provide technical consultation. Understand ERP applications integration to facilitate seamless data exchange. Identify and communicate process gaps and improvement opportunities. Own improvement initiatives and be recognized as a process expert. Attend meetings and training to continue development and product knowledge. Provide support to team colleagues and be seen as a subject matter expert. Mobilize internal resources to resolve issues. Collaborate effectively in a team environment and partner with colleagues. Required Qualifications, Capabilities, and Skills: BA/BS degree or 5 years of relevant industry experience. Strong client servicing skills and client-facing experience. Thorough knowledge of connectivity and data transmission methodologies. Experience with PKI technology (e.g., X.509, PGP, SSL, SSH). Excellent verbal and written communication skills. Basic project management skills. Ability to manage high work queue levels and prioritize tasks effectively. Treasury Services experience. Excellent analytical skills and attention to detail. Willingness to learn and adaptability to change. Preferred Qualifications, Capabilities, and Skills: Experience using mainframe applications. SWIFT FIN and ISO20022 XML knowledge. Strong interpersonal skills and ability to work well in a team environment. Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Please note this role is not eligible for employer immigration sponsorship.

JobID: 210681752 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $76,000.00-$105,000.00 Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities * Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm * Improve operational stability and availability through participation in problem management * Monitor production environments for anomalies and address issues utilizing standard observability tools * Assist in the escalation and communication of issues and solutions to the business and technology stakeholders * Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Proficiency in programming languages, including Python and SQL, along with experience using MongoDB * Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes * Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. * Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills * Knowledge of one or more general purpose programming languages or automation scripting * Hands-on experience with Windows, Linux, and networking protocols or languages

Are you tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist. At Idealist Consulting, we help organizations grow through Salesforce implementation, managed services, and custom application development. We are innovators and problem-solvers committed to global progressive action; delivering innovative technical solutions to empower organizations working on some of the world's most important causes and aspire to do no harm and benefit all. We are looking for a part-time Lead Data Migration Specialist to join our Services team. You will play a key role in exporting, transforming, and loading data for clients that are adopting Salesforce and other integrated platforms. Your work will ease deployments by staging best practices for data management in the Salesforce ecosystem. This is a part-time contracted 1099 position.How You'll Contribute: Support data migration from various other fundraising systems/data sources into Salesforce Refine technical details of project requirements as related to source data structures and data sets in cooperation with project managers Drive data mapping process, including inventory of data objects/fields and mapping of source to target data points in collaboration with client Support data cleaning efforts per client requirements Determine appropriate tools for data transformation and import based on data complexity and volume Support Lead Data Migration Specialist on enterprise-level projects Stay up to date on industry standards and ecosystem best practices Support research for new data migration and ETL tools Keep an eye on process improvement for clients and internal processes Your Background Includes: Base line: Minimum certification: Salesforce Admin Certification Solid foundation with SQL scripting / querying 2+ years Salesforce administration with strong declarative design skills and the ability to deliver customer-driven solutions Proven experience designing transformation data mappings Strong data management skills required, including experience with data consolidation and deduplication. Good verbal and written communication skills - including translation of technical requirements to non-technical individuals Ability to engage in multiple projects at one time Creative and analytical thinking with a passion for solving customer problems with software solutions Experience working with Snowflake or other data warehouses Prior experience working with or migrating from other fundraising systems Extra Credit: SQL Certification Experience with large volumes of data Proven experience with NPSP, Nonprofit Cloud Certification preferred Previous experience working with nonprofits, particularly in fundraising and program management Experience working with Tableau or other data visualization tools What You Can Expect: Equitable total compensation package with base salary and monthly utilization awards Humane work weeks and a Hybrid Work Policy that allows you to work from wherever you are (as long as there's an internet connection) Healthcare benefit package options that cater to all lifestyles Generous paid time off plans that grow over time Paid volunteer time to encourage community involvement and a service mindset 401k employer match and short term leave available with tenure A Little More About UsIdealist Consulting was founded in 2006 by returning Peace Corps volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We're committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes. Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page .

Job DescriptionDescription: We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package! Benefits: Health insurance Dental insurance Vision insurance Life Insurance Pet Insurance Health savings account Paid sick time Paid time off Paid holidays Profit sharing Retirement plan GENERAL SUMMARY Full Time; M-F; No nights, weekends, or observed holidays at this time! The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements: ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $19.75/Hour