Job Description
The IT Support Specialist is the primary point of contact for technical support within the organization. This role is responsible for providing timely and effective assistance to end users by troubleshooting hardware, software, and network-related issues, ensuring minimal disruption to business operations. This position is an on-site position, Monday through Friday with hours of 8:00 am to 5:00 pm.
Job Responsibilities:
Serve as the primary support contact for all IT-related incidents and inquiries via phone, email, chat, or ticketing system (Zendesk).
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for both in-house and remote users.
Install, configure, maintain, and troubleshoot computers, printers and other peripherals, and common business applications.
Provision and deprovision user accounts, perform password resets and resolve access issues for users.
Document all support activities, resolutions, and follow-ups in the ticketing system.
Monitor system alerts and respond to incidents as required.
Provide basic training and guidance to users on IT systems and best practices as needed.
Work with the company's MSP (Managed Service Provider) as needed to resolve more complex issues.
Maintain and troubleshoot the company's VoIP phone system, working with the vendor's support team on more complex issues.
Patience and professionalism at all times when dealing with users of all technical levels
Other duties as may be assigned.
Education/Experience
Diploma or degree in Information Technology, Computer Science, or a related field (equivalent experience will be considered)
3+ years of experience in an IT technical support role
Experience with Active Directory and Entra, Exchange, and user/mailbox management
Strong knowledge of Windows operating systems (desktop and server) and their troubleshooting
Strong familiarity with Microsoft 365, basic networking concepts, and common business applications
Excellent problem-solving and analytical skills, as well as strong verbal and written communication skills
IT Support Specialist continued:
Experience supporting remote users and mobile devices
Familiarity with VMWare helpful but not required
Skills/Competencies
Multitasking: Ability to juggle two or more projects simultaneously, self-starter.
Analytical: Strong problem-solving and time management skills.
Communication Skills: Ability to effectively communicate the solution and remain calm under pressure.
Effective verbal and written communication skills.
Excellent interpersonal skills interacting successfully with management and team' members. Customer focused mindset.
Ability to work both independently and as part of a team.
Strong attention to detail and documentation.
Job Location
The location of this job is in our Sarasota, Florida office.
Work Environment
This position is in a climate-controlled office setting, seated at a computer.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Sedentary and physical activity requires reaching, bending, kneeling, stooping, pulling, carrying, balancing, lifting up to 30 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
Required to stand, walk (or otherwise be mobile).
Ability to deal with stressful situations as they arise.
Stewart Signs is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Stewart Signs strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Stewart Signs complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
$39k-55k yearly est. 6d ago
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Technical Support Analyst II
Inovalon 4.8
Technical specialist job in Tampa, FL
Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue.
Duties and Responsibilities:
Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included;
Contact and interface for customers regarding support, troubleshooting and problem resolution;
Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution;
Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
Ability to deescalate customer's and resolve customer technical escalations;
Create knowledge articles to assist department in resolving known customer issues;
Document all activities with customers in CRM per defined process and procedures;
Resolve open cases within specified guidelines;
Elevate issues following escalation procedure timely and as appropriate;
Other duties as assigned;
Maintain compliance with Inovalon's policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.
Job Requirements:
Minimum of 2 years' experience in customer service;
Experience with MS Office Products;
Experience multi-tasking in a fast paced, detail-oriented environment;
Experience working independently;
Experience working with cross-functional teams;
Experience with problem-solving;
Knowledge working with Problem Management, Records Management ticketing system (Salesforce);
Minimum 3 years' experience in a call center environment with high volume of transactions is preferred;
Experience in Healthcare IT industry or medical billing experience is preferred;
Experience in Software Technical Support is preferred;
Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred;
Experience with using and supporting Software as a Service (SaaS) is preferred;
Experience using multiple Operating Systems such as Linux and Windows a plus; and
Experience organizing and managing workload efficiently and prioritizing projects is preferred.
Education:
High School Graduate or General Education Degree (GED) is required;
Associate degree is preferred.
Physical Demands and Work Environment:
Sedentary work (i.e. sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes.
$51k-74k yearly est. Auto-Apply 11d ago
IT Help Desk Tier 1
Dex Imaging 3.7
Technical specialist job in Tampa, FL
Description IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the
best
tools for the job. With offices across the U.S. and our own innovative tech products, we're growing fast and we want you to grow with us.
We're looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You'll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career.
What You'll Be Doing
Be the go-to person for IT help via phone, email, and ticketing system
Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools
Support audio and video setups in conference rooms (yes, you'll save meetings)
Keep tickets moving and resolved within 24-48 hours
Help users connect to networks, VPNs, and wired connections
Install, update, and maintain software and devices
Follow best practices for security, processes, and documentation
Jump in on other projects as needed, we're a team
What We're Looking For
Clear and friendly communication skills-you can explain tech without the jargon
Adaptable mindset and willingness to learn new tools and systems
Ability to juggle multiple tasks and stay organized
Strong problem-solving and decision-making skills
Comfortable working independently and as part of a team
Basic technical troubleshooting skills and curiosity to learn more
Bonus Points If You Have
A high school diploma or GED (required)
Technical education or 2+ years of IT helpdesk experience
CompTIA A+ certification
Experience with:
Windows, mac OS, Google Workspace, and Microsoft 365
Mac and PC hardware, printers, scanners, and mobile devices
Endpoint security or desktop protection tools
Perks & Benefits
Paid time off starts accruing after 90 days
Health benefits & 401(k) eligibility after 60 days
Medical, Dental, Vision, and Life Insurance
Paid holidays
A supportive team environment with room to learn and grow
If you're early in your IT career (or ready for your next step) and want to work somewhere that values curiosity, teamwork, and growth-Dex Imaging could be a great fit DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.
$30k-42k yearly est. Auto-Apply 14h ago
Technical Support Technician
Fintech 4.2
Technical specialist job in Tampa, FL
Join Fintech in Tampa, FL as a Technical Support Technician The Technical Support Technician plays a key role in ensuring a seamless technology experience for employees across the organization. This hands-on role provides front-line support for computers, software, hardware and connectivity issues while managing requests through our ticketing system. Responsible for configuring accounts, deploying equipment, maintaining accurate inventory, and contributing to clear process documentation.
Essential Functions:
* Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
* Manage support requests in a ticketing system in a timely and effective manner, per defined policy and SLA
* Create, configure, and maintain user accounts, email accounts, and related services
* Procure, configure, and deploy IT equipment and peripherals
* Manage inventory of physical equipment, software, and software licenses
* Create and maintain process documentation related to job responsibilities
* Effectively communicate within department and cross-functionally, as appropriate
* Identify and escalate concerns to the manager
* Provide manager with report(s) on status of support activities, follow-up, and adherence to goals
* Participate in meetings and be dependable as a resource on assigned projects
* Other responsibilities as assigned
Required
* Working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, SMB file shares, and Windows 11
* Working knowledge of PC hardware and peripherals including but not limited to: computers, printers, scanners, & mobile devices (iOS, Android)
* Working knowledge of client PC connectivity: Wireless, Ethernet, TCP/IP, & VPN
* Excellent customer service and troubleshooting skills
* Effective written and oral communication skills
* Ability to communicate technical information, oral and written, to both technical and non-technical recipients
* Ability to self-manage time and workloads, work independently, and work as a team member
Desired, but not required
* Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus.
* Certification from Cisco, CompTIA, Microsoft, VMware, or similar
* PowerShell scripting
* Experience configuring, maintaining, and troubleshooting Microsoft Autopilot and Intune environments, including but not limited to: device & user configuration, device & user profiles, application packaging
* Familiarity with on-premise and Microsoft Entra networking in an enterprise environment
* Familiarity with Atlassian Jira ITSM & Microsoft DevOps
* Familiarity with Mimecast
* Familiarity with antimalware solutions, such as Arctic Wolf, CrowdStrike, Defender for Endpoint, & Trend Micro WFBS
About Fintech:
For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail, hospitality, and alcohol industries. This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology.
Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. We E-Verify.
$45k-72k yearly est. 5d ago
Associate Technical Support Analyst
Reliaquest 3.5
Technical specialist job in Tampa, FL
Why it's worth it:
Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity.
The everyday hustle:
Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform.
Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product.
Efficient troubleshooting and successful resolution of technical support issues.
Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions.
Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies.
Communicate with clients to gather evidence necessary for successful digital content and domain takedowns.
Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency.
Develop and maintain an up to date, deep working knowledge of our product and service.
Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal.
Do you have what it takes?
1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role.
Experience working with Enterprise clients across multiple time-zones.
Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply.
Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely.
Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns.
Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements.
Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work.
Detail oriented with excellent problem solving and analytical skills.
Must demonstrate a positive attitude to work, great energy, and effort.
Must be adaptable, focussed, accountable and helpful.
Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential.
What makes you uncommon?
Specific experience using Service Now or equivalent software to manage communication with clients.
Specific experience using JIRA to manage technical escalations to internal teams.
Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.
$52k-78k yearly est. Auto-Apply 15d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Technical specialist job in Tampa, FL
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$34k-57k yearly est. 7d ago
Help Desk Technician
Postcardmania 3.9
Technical specialist job in Clearwater, FL
Job DescriptionJoin Our Team as a Help Desk Technician!
Are you interested in joining one of Tampa Bay's Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!
About Our Company
Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we've built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!
Your Mission
Your mission as a Help Desk Technician is to help the PostcardMania team keep computers and technology operational so that co-workers can get their jobs done. This position is vital to the continued smooth operation of production throughout PostcardMania.
We're looking for someone with the ability to interact effectively and harmoniously with other people, a willingness to learn continuously, an aptitude for finding and proposing solutions, and the ability to follow instructions impeccably. The ideal candidate focuses on positive solutions, handles issues in a timely manner, and makes others feel comfortable asking questions and seeking technical assistance. This role offers room for internal advancement, and we're ideally looking for someone who plans to stay at least two years.
Work Hours
This is a full-time, in-office position
Monday-Friday, 9:00 AM - 6:00 PM, with a one-hour lunch
On-call hours are not required, but occasional nights and weekends may be needed
Compensation
Entry-level position with pay ranging from $15-$18 per hour, depending on experience
Specific Duties Include
Coordinate with IT staff to resolve help desk technical support issues while documenting problems and solutions in the internal ticketing system
Answer calls and emails to support user requests
Research and resolve hardware and software issues, working with IT staff and outside vendors as needed
Set up workstations, including operating system installations and user profile configuration per company standards
Lift up to 50 lbs. for workstation and printer moves
Support mobile devices (iPhone and Android) for email and mobile communications
Perform occasional after-hours and weekend work
Requirements
Friendly with a willingness to help and empower coworkers to expand their own technical abilities
Focused on providing prompt and excellent service by fully resolving requests
Able to seek out and develop unique solutions for various technical issues
Highly motivated and detail-oriented
Excellent analytical and creative problem-solving abilities
Strong written and interpersonal communication skills
Good project management and multitasking skills
Team-oriented
On-call availability as required, with off-hours or weekend work for project implementation or testing. For consideration, please submit your salary history with your resume.
Previous help desk experience required
Benefits
Medical, dental, vision, and life insurance
401(k), short- and long-term disability, accident, and critical illness coverage
Paid vacation time that increases with longevity
Six paid holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
Free on-site yoga twice a week
Free monthly visits to a local chiropractor and more
$15-18 hourly 6d ago
Video & Technology Associate (2026)
Philadelphia Phillies Baseball Operations Department
Technical specialist job in Clearwater, FL
Title: Video & Technology Associate Department: Baseball Development Reports to: Coordinator, Minor League Video & Technology Status: Full-Time, Seasonal
Reading, PA
Jersey Shore, NJ
Clearwater, FL
Please Note - Housing will be provided by The Phillies for this role for all locations
Position Overview:
Oversee the daily video, technology, and advance scouting operations at assigned minor league affiliate. Duties will include but not be limited to filming and logging home and road games, as well as assisting in daily instructional film/data review sessions with coaches, players, and staff. In addition, the VTA will be responsible for maintaining all baseball technology equipment, including setup, logging, and uploading all data each day.
Responsibilities:
Open and oversee operations of affiliate video room daily
Film and accurately log all home and road games using BATS video system
Film and capture data for bullpens, batting practices, and workouts based on requests by Phillies coaches and staff
Efficiently set up and run various baseball technology, including but not limited to bat sensors, motion capture tools, and ball flight tracking technology
Operate, troubleshoot, and support IP and high-speed video cameras, computer networks, and network hard drives
Assist with daily data and video review sessions with Phillies coaches and players
Provide regular status reports to Minor League Video & Technology Coordinators and other Player Development staff in Philadelphia and Clearwater
Assist with various Baseball Development, Player Development and Amateur Scouting initiatives as needed
Required Qualifications:
Bachelor's Degree or currently enrolled college student
Must be able to interact professionally with players, coaches, front office personnel and medical/training staff, and be a good team player
Must be detail oriented, organized and a strong communicator
Must be active, quick-thinking, and a good technology troubleshooter
Must have the ability to work with and protect highly confidential information
Must be able to work flexible hours, including nights, weekends and holidays
Previous experience working with BATS video system and/or sports technology is preferred
Previous experience working in professional or college baseball is preferred
On-field skills such as throwing BP is a plus
Physical Demands and Working Conditions:
Must be able to work in hot conditions for long periods of time
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
$63k-102k yearly est. Auto-Apply 7d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Tampa, FL
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-46k yearly est. 36d ago
Technical Support Specialist
Access One 4.2
Technical specialist job in Tampa, FL
Shift: Monday to Friday 8 am to 5 pm (CST) with rotating on-call Access One is a business technology services and communications provider, dedicated to world-class technologies and award-winning client experience. Founded in 1993, Access One strives to provide seamless technology services that scale and evolve along with their company. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end service, ensuring unrivaled accountability for our clients' communications, managed IT, and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success.
Why a Career at Access One
An opportunity to grow your career and expand your knowledge
Professional development and growth through continual learning
Recognition of all your accomplishments, large and small
A chance to relax and enjoy your co-workers at company events
Access to health programs such as gym membership incentives
Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
Volunteer and donation opportunities to help improve our community
What you will do
This position is responsible for providing front end technical support to Access One's Telcom, Data, and Managed Services portfolio. Responsibilities include managing trouble tickets and phone calls and interfacing with network partners and internal resources to achieve swift resolution to service issues. This position is also responsible for network monitoring and proactively notifying customers of ticket status. The Technical Support Specialist will effectively provide first level support for Voice Services (PRI, SIP, Long Distance, 911, UCaaS, POTS) and Data Services including but not limited to Core/Edge and CPE Routers, workstations, servers, LAN and SDWAN networks.
Responsibilities include
Answer phone calls, respond to tickets/alerts as well as handle escalated issues in a timely fashion
Ability to work within a ticketing system
Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions.
Provide necessary technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless.
Provide essential technical support for HPBX/VoIP/UcaaS services/TDM /CAS/8XX/ 911/SIP
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Technical Support for backup and disaster recovery solutions provided by Access One.
Work jointly with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance.
Who you are
Minimum High School Diploma or equivalent
College level courses in IT or certification preferred
Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in a similar role
Understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnostic skills of technical issues
Knowledge of IT applications, processes, software, and equipment
Knowledge of HPBX/VOIP/UcaaS systems strongly desired
MetaSwitch experience a plus
Strong organizational and customer service skills
Interpersonal skills: such as communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Technical awareness: the ability to match resources to technical issues appropriately
Service awareness of all organization's main services for which support is required
Understanding of support tools, techniques, and how technology is used to provide services
Self-motivated with the ability to work in a fast-moving environment
Salary & Benefits
Salary Range DOE: $24 - 27/hour
Comprehensive benefits: health, dental, vision
Matching 401k, PTO
Flexible work environment
Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$24-27 hourly 4d ago
Help Desk Technician
Cavalier Technology Group
Technical specialist job in Tampa, FL
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens.
The Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way.
When help is needed the Helpdesk Technician can get help from or escalate issues to other members in Service Delivery Team.
RESPONSIBILITIES & TASKS
Customer service
Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use of our Ticketing System
Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets arenât âstaleâ throughout the process
USE of our Monitoring and Management Tools
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled\/automated actions as indicated by our Processes
PROJECT WORK
From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Help Desk Technician may be required to help with project delivery.
Communication, Reporting & Risk
Escalate tickets that require Senior Helpdesk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
â
Team Work
Follow the schedule provided by the Service Delivery Manager or Service Coordinator \/ Dispatcher
Follow Standard Operating Procedures (SOPs) for daily \/ weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO
Requirements
SKILLS AND ATTRIBUTES
DESIRED
A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Great Communications skills, founded in being a good listener
IT literate â Advanced user level
A deep desire to deliver an amazing Client Experience
Drivers license
The ability to speak both Geek and Human
The ability to keep up with & adapt to the fast\-paced IT world
NICE TO HAVE
Experience using a Ticketing system \/ RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Experience and knowledge of working with the Microsoft 365 Platform
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) \/ IT Support Business.
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$34k-57k yearly est. 60d+ ago
Lead Veterinarian - Great Hours, Supportive Team, and Compassionate Clients, Spring Hill, Florida
Desort
Technical specialist job in Spring Hill, FL
Lead Veterinarian - Spring Hill, Florida
A thriving small animal practice in Florida is seeking a Lead Veterinarian to guide a talented clinical team and uphold the highest standards of medical care. This position offers a unique opportunity to step into a leadership role where collaboration, mentorship, and excellence in patient care come together in a supportive and forward-thinking environment.
Key Responsibilities
Provide high-quality medical and surgical care for a diverse caseload
Collaborate with fellow veterinarians and support staff to ensure medical excellence
Support and guide team members through mentorship and professional development
Oversee clinical operations, ensuring efficiency and consistency in care
Foster strong relationships with clients and the local community
Partner with practice management to set and maintain high medical standards
Skills, Knowledge, and Expertise
DVM/VMD degree from an AVMA-accredited program (or equivalent)
Active veterinary license (or eligibility for licensure) in Florida
Proven leadership, mentorship, and communication skills
Commitment to patient-centered and team-oriented care
Benefits
Competitive sign-on bonus options
Flexible compensation models (salary or Pro-Sal, no negative accrual)
Comprehensive health, vision, and dental coverage
Paid professional dues, state licensing fees, and liability insurance
Continuing Education (CE) days and allowances
Retirement plan with employer match
Paid time off, holidays, and parental leave
Mentorship and collaboration opportunities
Discounts on personal pet care
How to Apply
Veterinarians interested in this leadership opportunity are encouraged to send their resume to:
📧 **************************
Please complete the online application to be considered.
For more information, please contact:
Sam Ortiz
Senior Talent Acquisition Specialist
📞 **************
📧 **************************
Equal Opportunity Employer
This veterinary organization is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.
$65k-97k yearly est. Easy Apply 60d+ ago
Sr. Data Migration And Reporting Specialist
Career Guidant
Technical specialist job in Tampa, FL
Career Guidant, an internationally acclimed, trusted multi-faced orgiansation into Information Technology Custom Learning Services for Enterprises, Lateral Staffing Solutions, Information Technology Development & Consulting, Infrastructure & Facility Management Services and Technical Content development as core competencies. Our experienced professionals bring a wealth of industry knowledge to each client and operate in a manner that produces superior quality and outstanding results.
Career Guidant proven and tested methodologies ensures client satisfaction being the primary objective. Committed to our core values of Client Satisfaction, Professionalism, Teamwork, Respect, and Integrity.
Career Guidant with its large network of delivery centres,support offices and Partners across India, Asia Pacific, Middle East, Far East, Europe, USA has committed to render the best service to the client closely to ensure their operation continues to run smoothly. Our Mission
"To build Customer satisfaction, and strive to provide complete Information Technology solution you need to stay ahead of your competition" If you have any queries about our services.
Job Description
The Sr. Data Migration And Reporting Specialist candidate is responsible for analyzing, mapping, transforming and migrating legacy data (various formats) E2E, as well as developing and delivering reusable client-facing Management Information (MI), Bordereaux (bdx) reports, and internal Operational Business and Accounting reports. The candidate will also provide support as-needed for databases and reports, and will focus on both the logical and physical aspects of the database and application data.
Responsibilities
Create scripts for new database migrations and/or changes to existing scripts.
Understand the needs and requirements of the applications using the databases and provide support for these applications.
Author, enhance and debug complex SQL code for data migration and reporting projects.
Performance tuning and optimizing reporting queries.
Ensure accurate check-ins, useful commenting and timely updating of shared development code repositories for documentation, data migration files, and report deliverables.
Gather requirements, create documentation and specifications, develop, test and deliver required reports in response to business user needs.
Provide guidance to junior members of the team.
Work within and/or enhance existing data migration methodologies for new data migration projects.
Work with development staff to develop, maintain and enhance data migration and reporting methodologies, coding standards, and quality assurance policies and procedures.
Knowledge & Experience
Minimum
Microsoft SQL Server 2008/2008R2/2012+
Expert
Data Migration experience
Complex SQL writing
Relational database experience
Proficient
Replication experience
Microsoft SQL Server Reporting Services
BIDS 2008+ (Visual Studio 9+) expertise
Preferred
Insurance/Claims Management Industry
Application experience and competency
CRM & Accounting
Enterprise Financial application experience
Claims Management
XML competency
Team Foundation Services (TFS) Code Repository
Visual Studio (VS) 2013/2015
VB.net competency
Windows Server 2008R2/2012
IBM WebSphere Application Server (WAS) 8.5+
API Experience
SOAP/Web Services
SoapUI
Postman
REST-ful API exposure
Messaging/Integration Middleware experience or exposure
Mulesoft
ESB
Anypoint Studio
Cloudhub
Java 1.6/1.7
Exposure
Able to read Java code
Rels/Objects
BIRT
Personal Attributes
A self-starter with the ability to work independently
Good written and oral communication skills.
Strong technical documentation skills.
Good interpersonal skills.
Ability to conduct research into database issues, standards, and products as required.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Work Conditions
Varied work hours to accommodate meetings or conference calls from various time zones.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
Additional Information
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply.
Note:-
1.This is a Full-Time Permanent job opportunity for you.
2.Only Citizen and Green Card Holder can apply.
3.No OPT-EAD & H1B Consultants please.
4.Please mention your Visa Status in your email or resume.
$73k-95k yearly est. 60d+ ago
Production Application Support - Technology Support III
JPMC
Technical specialist job in Tampa, FL
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
$38k-70k yearly est. Auto-Apply 60d+ ago
National DCA - Patrol Support Technician
Dex Imaging 3.7
Technical specialist job in Tampa, FL
Description The National DCA / Patrol Support Customer Service Rep is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the service department. This includes identifying potential avenues of increased revenue by working with all teams, managers, customers, etc to provide timely feedback to the customers regarding service failures and to ensure that customer concerns are handled effectively. Primary Duties and Responsibilities:
Assisting with installs and ensuring the completion of tasks
Maintaining accounts post installation
Obtaining Meters from customer devices remotely, via email and phones calls
Data Entry, Creating excel spreadsheets, and Remote Onboarding
Overseeing the many DCA's on many accounts while maintaining device health report.
Organizing and documenting reports and paperwork.
Sending Emails, Labels, Patrol Boxes, and software links to New and or existing customers.
Adding Machines to Contract from your Desk / Remotely.
Ensuring customer's satisfaction while keeping a positive relationship.
Contribute, or otherwise assist
Assisting other divisions within DEX Imaging.
Office position.
Review customer to proactively look at non-reporting printers and or stage devices.
Monday through Friday 8:00 am- 5:00 pm.
Requirements:
High School Diploma; Bachelor's Degree (BSc/BA); or 2+ years of experience in an administrative capacity and/or training; or equivalent combination of education and experience.
Experience in order processing and shipping preferred
Excellent verbal and written skills.
Well organized and detail oriented.
Able to demonstrate the ability to undertake the above responsibilities
Resilient to coping with high demands, multitasking, prioritizing duties, work under pressure.
Able to demonstrate initiative and a proactive approach to daily tasks
Self-motivated and able to take responsibility
Punctual and Reliable
To build positive relationships and all levels both internally and externally.
Able to work independently as well as part of an effective team
Work on tight deadlines
Able to manage sensitive and confidential information
Key Competencies:
Exceptional customer service abilities
Effective verbal and written skills.
Strong initiative, with the ability to stay focused on detail and accuracy
The aptitude to learn and understand the copier services industry
Well-organized and detail oriented.
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.
.
$33k-42k yearly est. Auto-Apply 14h ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Technical specialist job in Saint Petersburg, FL
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$34k-57k yearly est. 7d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Saint Petersburg, FL
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-46k yearly est. 19d ago
Sr. Data Migration And Reporting Specialist
Career Guidant
Technical specialist job in Tampa, FL
Career Guidant, an internationally acclimed, trusted multi-faced orgiansation into Information Technology Custom Learning Services for Enterprises, Lateral Staffing Solutions, Information Technology Development & Consulting, Infrastructure & Facility Management Services and Technical Content development as core competencies. Our experienced professionals bring a wealth of industry knowledge to each client and operate in a manner that produces superior quality and outstanding results.
Career Guidant proven and tested methodologies ensures client satisfaction being the primary objective. Committed to our core values of Client Satisfaction, Professionalism, Teamwork, Respect, and Integrity.
Career Guidant with its large network of delivery centres,support offices and Partners across India, Asia Pacific, Middle East, Far East, Europe, USA has committed to render the best service to the client closely to ensure their operation continues to run smoothly. Our Mission
"To build Customer satisfaction, and strive to provide complete Information Technology solution you need to stay ahead of your competition" If you have any queries about our services.
Job Description
The Sr. Data Migration And Reporting Specialist candidate is responsible for analyzing, mapping, transforming and migrating legacy data (various formats) E2E, as well as developing and delivering reusable client-facing Management Information (MI), Bordereaux (bdx) reports, and internal Operational Business and Accounting reports. The candidate will also provide support as-needed for databases and reports, and will
focus on both the logical and physical aspects of the database and application data.
Responsibilities
Create scripts for new database migrations and/or changes to existing scripts.
Understand the needs and requirements of the applications using the databases and provide support for these applications.
Author, enhance and debug complex SQL code for data migration and reporting projects.
Performance tuning and optimizing reporting queries.
Ensure accurate check-ins, useful commenting and timely updating of shared development code repositories for documentation, data migration files, and report deliverables.
Gather requirements, create documentation and specifications, develop, test and deliver required reports in response to business user needs.
Provide guidance to junior members of the team.
Work within and/or enhance existing data migration methodologies for new data migration projects.
Work with development staff to develop, maintain and enhance data migration and reporting methodologies, coding standards, and quality assurance policies and procedures.
Knowledge & Experience
Minimum
Microsoft SQL Server 2008/2008R2/2012+
Expert
Data Migration experience
Complex SQL writing
Relational database experience
Proficient
Replication experience
Microsoft SQL Server Reporting Services
BIDS 2008+
(Visual Studio 9+) expertise
Preferred
Insurance/Claims Management Industry
Application experience and competency
CRM & Accounting
Enterprise Financial application experience
Claims Management
XML competency
Team Foundation Services (TFS) Code Repository
Visual Studio (VS) 2013/2015
VB.net competency
Windows Server 2008R2/2012
IBM WebSphere Application Server (WAS) 8.5+
API Experience
SOAP/Web Services
SoapUI
Postman
REST-ful API exposure
Messaging/Integration Middleware experience or exposure
Mulesoft
ESB
Anypoint Studio
Cloudhub
Java 1.6/1.7
Exposure
Able to read Java code
Rels/Objects
BIRT
Personal Attributes
A self-starter with the ability to work independently
Good written and oral communication skills.
Strong technical documentation skills.
Good interpersonal skills.
Ability to conduct research into database issues, standards, and products as required.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Work Conditions
Varied work hours to accommodate meetings or conference calls from various time zones.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
Additional Information
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply.
Note:-
1.This is a Full-Time Permanent job opportunity for you.
2.Only Citizen and Green Card Holder can apply.
3.No OPT-EAD & H1B Consultants please.
4.Please mention your Visa Status in your email or resume.
$73k-95k yearly est. 13h ago
Technology Support II - Application Production support
JPMC
Technical specialist job in Tampa, FL
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Proficiency in programming languages, including Python and SQL, along with experience using MongoDB
Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes
Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Hands-on experience with Windows, Linux, and networking protocols or languages
$38k-70k yearly est. Auto-Apply 60d+ ago
Production Application Support - Technology Support II
JPMC
Technical specialist job in Tampa, FL
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
How much does a technical specialist earn in Largo, FL?
The average technical specialist in Largo, FL earns between $54,000 and $121,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.
Average technical specialist salary in Largo, FL
$81,000
What are the biggest employers of Technical Specialists in Largo, FL?
The biggest employers of Technical Specialists in Largo, FL are: