Customer Service Representative-- GOSDC5692684
Technical support representative job in Buffalo, NY
Serve as a liaison between customers and internal teams, ensuring professional interaction and support.
Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.
Key Responsibilities:
Order Processing: Enter orders, convert quotes, manage pricing, discounts, and commissions.
Order Status Communication: Provide accurate and timely updates on lead times, material availability, and troubleshooting.
Internal Collaboration: Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.
Problem Resolution: Address shipping discrepancies, payment disputes, and handle order cancellations.
Administrative Support: Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.
Continuous Improvement: Support initiatives to enhance Customer Service processes.
Key Competencies:
Professional demeanor and customer advocacy.
Strong verbal and written communication skills.
Team collaboration and positive attitude.
Ability to balance multiple priorities accurately and adapt to change.
Key Relationships:
External: Customers, Sales team, AR/AP personnel.
Internal: Customer Service, Engineering, Quality Assurance, Production, Purchasing, Finance, Supply Chain, Shipping.
Required Qualifications:
Associate's degree + 3-5 years of customer service experience.
Excellent organization, communication, and multitasking skills.
Comfortable in high-stress environments and adaptable to change.
Technologically proficient; Microsoft Office experience required.
Preferred Qualifications:
Bachelor's degree preferred.
Experience with MRP software.
Knowledge of industrial products/applications.
Work Environment & Physical Demands:
Office and manufacturing floor setting.
Must use safety shoes and glasses on production floor.
Ability to work at a computer and handle both office and production tasks.
Communications Operations & Technology Specialist
Technical support representative job in Buffalo, NY
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
Purpose Statement
We're seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business.
The ideal candidate is a self-starter and "digital native" who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation - especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations.
Key Accountabilities and Outcomes
Key Responsibilities
Technology & Tools Management
* Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring).
* Manage access, permissions, and vendor relationships.
* Troubleshoot basic issues and coordinate with IT or vendor support.
* Research and recommend new tools or upgrades to enhance team efficiency and effectiveness.
Content & Channel Support
* Assist in creating and publishing content across channels (intranet, email, digital signage, etc.).
* Ensure tools and platforms are optimized for user experience and accessibility.
* Partner with content owners to maximize reach and engagement.
* Organize and manage creative assets and content libraries.
Event Support
* Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions.
* Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues.
Operations Support
* Support daily team operations, ensuring smooth workflows and consistent execution.
* Assist with project management, team planning tools and reporting dashboards.
* Help document and maintain processes, templates and best practices.
Measurement & Reporting
* Help create dashboards and reports to track communication performance and engagement.
* Maintain data quality and consistency across platforms.
* Analyze survey feedback and engagement metrics to generate actionable insights.
Knowledge, Skills, and Experience
Qualifications | Skills | Experience Required
* Bachelor's degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience)
* 1-3 years of experience in communications, operations, project management, or technology support
* Strong technical aptitude and ability to quickly learn new tools/platforms
* Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities
* Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI)
* Highly organized and detail-oriented, with the ability to manage multiple priorities
* Strong interpersonal skills and emotional intelligence
* Experience supporting change management or training others on communications platforms
* Natural collaborator and relationship builder who values team success
Success in This Role Looks Like
* Communications tools and processes are well-managed, enabling greater efficiency across team operations.
* Platforms and technologies are fully leveraged to deliver impactful communications.
* Reporting and insights drive continuous improvement.
* The specialist is recognized as the "go-to" resource for communications technology and operational support.
About Us
Our Corporate Communications team is lean and impactful-collaborative, creative, and committed to excellence. We support our global enterprise by connecting people through meaningful communication, enabling leaders and amplifying stories that matter. Joining our team means becoming part of a high-performing group that values partnership, innovation and connection.
Rich's is a global, family-owned company operating in over 100 countries with more than 13,000 associates around the world. We're grounded in a values-driven culture and united by the spirit of innovation we were founded on 80 years ago. Rich's. Infinite Possibilities. One Family.
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$50,150.00 - $67,850.00
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process.
BRINGING YOUR BEST SELF TO WORK.
As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life:
* Competitive compensation
* Health & financial benefits
* Paid time off
* Parental leave
* Family planning support
* Flexible work policy
* Associate resource groups
* Volunteering & community impact opportunities
* Holiday gatherings
* In-house taste tests (we are a food company after all)!
It's all part of how we support our family of associates. Because in the company of family, all things are possible.
MEET RICH'S.
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
Nearest Major Market: Buffalo
Job Segment: Corporate Communications, Marketing Communications, Communications, Change Management, Marketing, Management
Computer Field Tech Position-Cheektowaga/Buffalo, NY
Technical support representative job in Buffalo, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Support Specialist
Technical support representative job in Buffalo, NY
FLSA Status: Non-Exempt Pay Range:$18-$20 Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects.
RESPONSIBILITIES:
* Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation.
* Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
* Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
* Install, configure, maintain and repair computer hardware, software and peripheral equipment.
* Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
* Assist with the management of mobile devices and mobile device monitoring.
* Routinely read and interpret technical manuals and documents.
* Assist with the maintenance and tracking of hardware, software and license inventory.
* Provide basic technology training and education for workforce members.
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
QUALIFICATIONS:
* Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
* Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
* Candidate must possess excellent customer service skills.
* Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
* Demonstrated working knowledge and experience with Windows OS and MS Office Suite.
Short-distance, same-day travel to program locations in and around the Buffalo, NY area.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
desktop support
Technical support representative job in Buffalo, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location:
- Buffalo, NY
Job Description:
·
Win7/Win XP OS support
·
Office 2003/2007/2010 support and office 365
·
Executive end user trouble shooting skills
·
Break/Fix troubleshooting experience in larger corporate environments
·
The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft
Additional Information
For more information, Please contact
Shubham
************
End User Support Specialist
Technical support representative job in Buffalo, NY
We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe.
The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.
Responsibilities
* Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues.
* Build and configure workstations as needed
* Support all offices, some travel between offices will be required
* On-call hours may be required
* Perform other IT tasks as designated
EUC technician/Site IT Support
Technical support representative job in Buffalo, NY
Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
Smart hands support for Server and Network devices
Train the Trainer
Base Salary Range: $60,000 - $80,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
Wellness Support Technician
Technical support representative job in Buffalo, NY
Job Description
The Recovery Zone Attendant ensures safe, smooth, and exceptional daily operations within OWM's Recovery Zone. This role begins with primary responsibility for operating and managing two Hyperbaric Oxygen Therapy (HBOT) units, including taking and documenting client blood pressure and vital signs prior to treatment.
As the Recovery Zone expands, this position will transition into a full-attendant role overseeing all modalities-including the infrared sauna, cold plunge, Human Regenerator Bed, and HBOT chambers-while maintaining a pristine environment and delivering a premium-level wellness experience.
The Attendant plays a critical role in hospitality, safety, equipment readiness, and the cleanliness of the entire center.
Key Responsibilities
Phase 1: HBOT Operations Oversight
Client Intake & Safety
Conduct and record blood pressure and vital signs prior to HBOT sessions following OWM Standard Operating Procedures.
Assess client readiness for HBOT based on vitals and reported symptoms; notify clinical staff of abnormalities or concerns.
Review safety protocols and session expectations with clients before every treatment.
HBOT Operation & Maintenance
Operate, monitor, and maintain two hyperbaric oxygen chambers with strict adherence to safety protocols.
Perform daily pre- and post-session chamber checks and cleaning.
Maintain detailed logs for chamber sanitation, oxygen flow, usage, and maintenance activities.
Assist clients entering and exiting the chamber safely and comfortably.
Phase 2: Full Recovery Zone Attendant Role
Client Experience & Support
Welcome clients, review session instructions, and guide them through safe use of each modality.
Provide attentive assistance while supporting privacy, comfort, and calmness.
Monitor clients to ensure correct and safe usage of the:
Infrared sauna
Cold plunge
Human Regenerator Bed
HBOT chambers
Additional wellness technologies added to the zone
Assist clients physically if needed (e.g., stepping into cold plunge, positioning in the sauna, settling in the Regenerator Bed).
Environment & Hospitality Management
Maintain a serene, spa-level environment across all areas.
Set up and restock:
Robes, towels, slippers
Coffee & tea station
Water, electrolytes, and light refreshments
Ensure all rooms and shared spaces remain clean, organized, and guest-ready at all times.
Laundry Responsibilities
Collect, launder, fold, and restock all towels, robes, linens, and other washable items.
Maintain an organized laundry workflow to ensure continuous inventory throughout the day.
Track linen usage and notify management when supply replenishment is needed.
Equipment Oversight & Cleaning
Follow all manufacturer and OWM cleaning protocols for each device.
Sanitize all equipment between client sessions.
Check functionality daily and report any issues immediately to maintenance or management.
Inventory, Stocking & Facility Management
Stock and organize all operational supplies, refreshments, linens, and amenity items.
Maintain cleanliness and organization of all recovery rooms, hallways, and staging areas.
Support basic troubleshooting for equipment as trained.
Safety & Compliance
Follow all HBOT-specific safety standards, including monitoring for contraindications or adverse reactions.
Document blood pressure, vitals, and safety screenings accurately in designated logs.
Uphold strict hygiene and infection-control practices.
Maintain patient confidentiality and adhere to HIPAA guidelines.
Complete all required training and certifications (including CPR/First Aid, if not previously certified).
Qualifications
Required
Experience in wellness, healthcare, spa, or hospitality settings.
Strong customer service skills with a calm, attentive, and professional demeanor.
Ability to accurately take and document blood pressure and vital signs (training provided if needed).
Comfort operating and learning advanced wellness equipment.
Excellent organizational and multitasking ability.
Ability to perform physical tasks, including assisting clients and managing laundry.
Preferred
Prior experience with HBOT or other medical/wellness devices.
CPR/First Aid certification.
Background in medical assisting, athletic training, kinesiology, or hospitality management.
Core Competencies
Safety First Mindset - especially regarding HBOT protocols and vitals.
Client-Centered Service - calm, compassionate, anticipatory care.
Operational Discipline - adherence to checklists and cleaning standards.
Professionalism & Hospitality - creating a premium guest experience.
Adaptability & Initiative - adjusting to new modalities and tasks as the zone expands.
Team Communication - clear, proactive communication with clinical and admin teams.
Career Path & Growth Opportunities
With strong performance and expanded facility growth, the Recovery Zone Attendant may advance into:
Senior Recovery Zone Specialist
Recovery Zone Supervisor
Wellness Technician
Facility Operations Manager
Cross-trained support roles within HBOT, Clinical Services, or Aesthetic Operations
Physical Requirements:
Frequent standing, walking, bending, reaching, and occasional lifting
Must be able to assist clients in and out of HBOT chamber
Employment Type:
Full-Time
Shift Schedule:
Monday - Friday with occasional Saturdays.
Location:
Buffalo, NY - Onsite
Travel Requirements:
None
Equal Opportunity Employer Statement:
OWM Integrative Wellness is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, religion, gender, national origin, age, disability, or any other protected status.
Technical Support & Security Analyst
Technical support representative job in Amherst, NY
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
Job Summary
The Technical Support & Security Analyst provides advanced technical support for the university's Student Information System (SIS) and manages key aspects of software licensing and account provisioning. This role is responsible for resolving complex Tier 3 support issues, managing user security, and ensuring the effective delivery of software and account services to campus users. The position plays a vital role in maintaining secure, reliable, and user-friendly systems that support the university's academic and administrative operations.
Essential Functions
Serves as the primary Tier 3 support contact for SIS related issues, resolving escalated tickets that require advanced technical expertise.
Troubleshoots and resolves complex system errors, data issues, and performance problems in collaboration with technical and functional teams.
Analyzes support trends to identify recurring issues and recommends system or process improvements.
Participates in system upgrades, testing, and patching activities to ensure continuity and minimal disruption to users.
Assigns, modifies, and audits user security roles and permissions in SIS, ensuring compliance with institutional policies and data governance standards.
Collaborates with IT and data governance teams to implement SIS security protocols and ensures compliance with FERPA and other relevant regulations.
Oversees account management tasks such as account creation, deactivation, and access troubleshooting across supported platforms.
Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
Manages software licensing processes, including compliance tracking and user access provisioning.
Maintains accurate documentation of support procedures, security configurations, licensing records, and account workflows.
Documents support procedures, access control workflows, and user training materials.
Provides guidance to Tier 1 and Tier 2 support staff and contributes to training materials and knowledge base content.
Communicates effectively with stakeholders to understand needs, provide updates, and ensure satisfaction with support services.
Other Functions
Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
Performs other related duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor's degree and 3 (three) years of related experience; OR associate's degree and 5 (five) years of related experience; OR High School Diploma or equivalent and 7 years of related experience.
Experience with account support or security in an ERP system (Ex. PeopleSoft.)
Strong understanding of IT security principles, data privacy, and access control.
Excellent problem-solving, communication, and documentation skills.
Demonstrated ability to communicate effectively in explaining technical and procedural material to a non-technical audience.
Demonstrated ability to work independently and manage multiple tasks and deadlines.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Experience with IT service management tools (e.g., ServiceNow) and software asset management platforms.
Experience managing software licensing and account provisioning in a large-scale environment.
Experience working in user security and technical troubleshooting.
Physical Demands/Working Conditions
Typical Office Environment.
Work Schedule
Monday to Friday 37.5 hours a week.
This position is eligible for a hybrid/remote schedule.
Salary Information
Level 26
PSU Hiring Ranges
Special Instructions to Applicants
Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Warehouse Support Returns Representative
Technical support representative job in Amherst, NY
Amherst, NY The rate for this position starts at $18.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process To accurately identify and document customer's returned product including equipment, consumables or teeth, and follow the items throughout the process until all related
documentation and work is completed. Communicate effectively all issues involving all returns and execute other tasks of warehouse support team
Essential Functions:
* Research, prepare and process North American customer returns,
consignment returns, cost center returns and perform corresponding order
entry
* Efficiently and effectively identify the types and quantities of
products/equipment/teeth received from customers, dealers and sales
representatives
* Process al show materials returns
* Assist customers with return questions or direct calls to proper department or personnel
* Provide support to managers by responding to specific return procedures and policies
* Provide backup to other returns positions and other areas within Warehouse Support
* Execute production order kitting, labeling
* Perform other duties or assist in special projects as assigned by supervisor or manager
* Monitor working area to maintain an acceptable level of LEAD 5S by ensuring a clean and safe work environment, keeping workstations neat, aisles and pathways
clear of debris and clutter and labeling items/areas where applicable
* Daily Vault counts of Alloys
Secondary Functions:
* Assist Receiving with product putaway
* Assist with Replenishment
Your Qualifications:
* Minimum High School diploma required
* Strong communication skills in speaking with customers, dealers and
sale representatives
* Attention to detail and accuracy a must
* Strong computer skills required (Outlook, Word, Excel, Access, SAP, RECO, CRM- CCH, Google Docs)
* Product knowledge a plus
* Stong organizational skill, problem solving and multi-tasking ability required
Physical Demands:
* Ability to sit or stand for up to 8 hours per day, view computer monitors, and move
about effectively to fulfill the essential functions of the job
* Must be willing and able to work extended hours
* Must be able to lift a minimum of 50 lbs.
Let's achieve our goal together.
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.
Auto-ApplyTechnical Representative - Mining
Technical support representative job in Alabama, NY
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Mining Technical Representative at Caterpillar, you will provide direct technical support to dealers across the Southeatern USA, including Thompson Tractor, Holt Texas, Blanchard, and Ring Power. You'll serve as the primary contact for issue resolution, helping dealers navigate product challenges and optimize machine performance for mining customers. When problems arise, you'll be the go-to expert-leading solutions and strengthening dealer relationships.
What you will do:
* Territory Leadership: Manage and support assigned dealer territories, acting as the central technical liaison to ensure alignment with Caterpillar's service standards and customer expectations.
* Dealer Coaching: Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction.
* New Machine & Market Introduction (NMI): Lead NMI programs to ensure smooth deployment and ramp-up of new mining equipment in your region.
* Issue Resolution & Goodwill Administration: Oversee goodwill settlements and collaborate with service specialists to enhance dealer capabilities in diagnosing and resolving product deficiencies.
* Program Management: Support dealers in executing Product Improvement Programs efficiently and within designated timelines.
* Customer Engagement: Provide technical insights and assist dealers in communicating Caterpillar's service advantages to customers.
* Strategic Decision-Making: Navigate complex challenges, evaluate alternatives, and make timely decisions that impact dealer performance and customer outcomes.
* Market Insight & Growth: Understand dealer and customer needs, and apply insights to support product sales, process improvements, and segment growth initiatives.
What skills you will have:
Technical Excellence: Demonstrated technical experience with heavy equipment. Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.
Customer Focus: We are seeking a relationship builder who excels at establishing trust and credibility with both dealers and customers. This is an independent role, operating outside of a traditional CAT office environment, requiring a high level of self-direction and accountability.
Effective Communications: Proficient in using communication tools and techniques to clearly convey and interpret ideas, information, and needs. Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.
Problem Solving: Experienced in applying structured approaches and tools to identify, analyze, and resolve operational, organizational, or process-related challenges. Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.
Additional Information:
This is a home-based position; however, the candidate must reside within the assigned territory to effectively support our dealers and customers.
Domestic relocation assistance is available
This position may require 50% travel
Sponsorship is not available
Summary Pay Range:
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
* Medical, dental, and vision benefits*
* Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
* 401(k) savings plans*
* Health Savings Account (HSA)*
* Flexible Spending Accounts (FSAs)*
* Health Lifestyle Programs*
* Employee Assistance Program*
* Voluntary Benefits and Employee Discounts*
* Career Development*
* Incentive bonus*
* Disability benefits
* Life Insurance
* Parental leave
* Adoption benefits
* Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
December 2, 2025 - December 11, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Auto-ApplyIT Support Technician III
Technical support representative job in Buffalo, NY
Responsible for providing limited supervision, leadership, and direction to a staff of IT Support Technicians. Provides onsite support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software, desktops, servers, networks, telecommunications, event setups, office moves, imaging/deploying PCs/Desktop and/or the AS/400, asset management, incident management, problem management, and basic project management. Works closely with IT Support Technicians to handle the dispatching of calls, the Application Services, and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels. Documents, tracks, and monitors problems, and resolutions to ensure timely resolution. Will serve as a backup to IT Support Technicians when directed by the IT Support Shift Manager or the IT Service Desk Manager. Responsible for the acquisition and implementation of all workstations according to established procedures. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system.
2. Serve as a dispatched technician to all hardware/software issues that cannot be resolved via phone/remote support.
3. Perform all event setup/teardowns as requested by the business.
4. Will be in constant communication with all departments across the company. Daily check-ins with management and teams to verify that their equipment is functional. Will diagnose/repair any issues discovered.
5. Receive and respond to customer requests to identify, troubleshoot and resolve computer operating system, application, and hardware issues.
6. Responsible for the acquisition and implementation of laptops, desktops, and other workstations according to established procedures. Will manage the overall deployment process including the discovery phase (identifying user and location, review of all required apps, determination of priority), assignment of build, Q/A, and deploy and supervisor of those tasks as well as updating the schedule.
7. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400).
8. Seek to gain an understanding of the technical infrastructure components in use throughout the company, their designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components. Act as a mentor to IT Support Technician I's and ensure that the appropriate troubleshooting tasks are carried out and understood by the Team.
9. Interact with customers, answering questions and responding to special requests. Assist with resolving operational problems with users, and coordinating proposed solutions with the Application Services team, Technical Services team, and management.
10. Perform duties of project manager for basic to intermediate implementations. Coordinating with all internal departments and vendors as necessary
11. Perform duties of Asset Manager, including procurement, receiving, tracking, and deployment of all IT assets.
12. When called upon, to perform the duties of Incident Manager, detecting incidents early, resolving incidents quickly and efficiently, and continually improving the incident management approaches.
13. When called upon, to perform the duties of Problem Manager, identifying the cause, or potential cause of one or more incidents. Reduce the likelihood and impact of incidents by identifying potential causes and managing workarounds and known errors.
14. Order, receive, manage and deploy corporate mobile solutions through Verizon and Apple Business Manager.
15. Coordinate the activities of IT Support Technicians according to established processes and procedures.
16. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed.
17. Participate in shift turnover (pre-shifts) to ensure timely resolution of problems.
18. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed.
19. Create and update all documentation relating to infrastructure components and user locations.
20. Perform new hire orientation pertaining to all aspects of customer care, as assigned.
21. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment.
22. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
23. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff.
24. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
25. Must possess excellent time management and organizational skills
26. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Associates Degree in computer science, management information systems or a closely related field is required. Bachelor's Degree in computer science, management information systems or a closely related field or completion of three (3) or more of the IT-approved certifications is preferred. An equivalent combination of education and/or experience is also acceptable.
3. Minimum of five (5) years' experience/school work in a Service Desk or similar Technology Support environment is preferred.
4. Minimum of five (5) years' experience/school work supporting an IBM iSeries (AS/400) environment including commands and utilities, experience supporting in Windows networking environment including Windows clients and servers is preferred.
5. Customer service experience in an Information Technology environment is required.
6. Hands-on knowledge of Active Directory and network connectivity with TCP/IP, DNS, DHCP, and wireless.
7. Hands-on knowledge of Multi-Factor security applications
8. Ability to analyze and resolve problems according to established protocols
9. Ability to stay current with changes and updates in relevant technologies
10. Advanced troubleshooting skills to determine and resolve user issues
11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner
12. Ability to complete high-quality work in a fast-paced environment within designated timeframes
13. Exceptional interpersonal and verbal/written communication skills
14. Strong customer service focus
15. Must be a self-starter and team player who also can work independently
16. Ability to take initiative, act independently, and anticipate requirements of the management team
17. Customer service experience in an Information Technology environment is required.
18. Experience with PBX, IP Phones, and voicemail systems is preferred.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors.
3. Must be able to demonstrate mentoring and coaching skills around day-to-day tasks.
4. Must have the ability to deal effectively and interact well with customers, vendors, and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
6. Must be resourceful, utilizing all resources that are available to resolve issues.
7. Must demonstrate good judgment.
8. Must be a team player with strong interpersonal skills.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino/hotel.
2. Must be able to lift a minimum of sixty (60) pounds.
3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Salary Starting Rate:$26.31
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Auto-ApplyService Support Specialist II
Technical support representative job in Grand Island, NY
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work:
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our mission to enable our customers to make the world healthier, cleaner and safer.
Join our dynamic Global Service and Support organization as a Senior Service Support Representative. In this role, you will be responsible for delivering outstanding customer experiences for our scientific instrument install base.
A day in the Life:
Provide customer support for Thermo Fisher Scientific instruments by answering customer inquiries. Inquires may be received via phone, email or web.
Provide customer support by using all available resources, and escalate issues or problems when warranted
Work collaboratively with internal teams, including sales, field, and product development, to provide support for instrument service, ensuring efficient resolution of service-related issues
Participate in frequent training on instruments and continuing education on new technologies to remain at the cutting edge of scientific knowledge
Accurately record pertinent information from the customer contacts in our Customer Management system.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information
Proactively identify opportunities for process enhancements and implement improvements to enhance service quality and customer experience
Contribute to team meetings
Participate in additional special team or individual projects
May be required to perform other related duties as opportunities arise
Collect sales leads on incoming calls and emails.
Minimal travel may be required for this position
Keys to Success:Education
Minimum of a B.S. or B.A in Life Sciences, Business or a similar field is required
Experience
2+ years Prior experience in customer service or a customer-facing role is a plus
Strong written and verbal communication skills
Critical thinking & problem solving experience
Proficiency in computer applications, including spreadsheets, databases, word processing, and internet usage
Knowledge, Skills, Abilities
Proven ability to quickly learn and understand new technical information
Strong verbal and written communication skills with customers and colleagues
Ability to prioritize effectively
Excellent problem-solving and critical thinking capabilities
Customer-focused attitude and strong teammate
Compensation and Benefits
The salary range estimated for this position based in New York is $54,000.00-$81,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: *****************************************************
Auto-ApplyIT Technician
Technical support representative job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood!
As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view.
About the Role:
As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution.
Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
Document calls in incident management software for detailed tracking and reporting.
Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.
Use remote access tools for troubleshooting and resolution of technical issues.
Support inventory tracking of IT assets.
Support VOIP telephone systems.
Manage software licensing and upgrades.
Work with third party IT vendors as needed.
Perform equipment repair and replacement of IT components.
Assist in the diagnosis and resolution of software problems.
In this position you will not be based at one site and will travel to all Neighborhood sites regularly.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be an IT Technician:
High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR
Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.
CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.
Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred.
Knowledge of Microsoft Windows and user interfaces required.
Kindness: you treat each person with respect and compassion, valuing each person's story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $22.25 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
Desktop Support Technician - Onsite Buffalo, NY
Technical support representative job in Buffalo, NY
**Req ID:** 345613 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US).
**Role Responsibilities:**
+ Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
+ Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
+ Diagnose and resolve software issues, operating system issues, and network issues
+ Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
+ Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
+ Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
**Required Qualifications:**
- 2+ years desktop and/or deskside experience
- 1+ years customer service experience
- Must have reliable personal transportation (Automobile)
- Ability to physically perform general office requirements (ability to lift 50lbs)
**Highly Preferred Skills:**
- Solid client service skills
- Strong knowledge of Windows operating system environment
- A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Travel will be minimal and on an exception basis only
- High School Diploma or equivalent
- Undergraduate degree or some college coursework preferred
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance
**About NTT DATA**
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ .
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Easy ApplyTechnical Support Eng - SPO
Technical support representative job in Tonawanda, NY
The VPSA Valve TSE is a key member of a small team providing technical operations support for Linde Gas US Small Onsite standard plants. The team has responsibility for support over 300 plants including multiple product lines of cryogenic and non-cryogenic nitrogen and oxygen generators.
Primary Responsibilities:
* Split time between managing the VPSA Rebuild program and TSE workload.
* Work with the Operations management to make sure the valve rebuilds are being completed as planned. Provide support to the field install as necessary.
* Manage the valve rebuild inventory and obtain funding when necessary.
* Manage valve rebuild contractor.
* Troubleshooting plant operations.
* Developing and executing projects to optimize the reliability and efficiency of production facilities.
* Continuously improving plant operations.
* Safe, timely, and successful start-up of new production facilities.
* Training operations personnel.
* Maintaining standards, issuing alerts, and communicating best practices.
* Utilize the EAM (Enterprise Asset Management system) to determine critical spares and to optimize plant availability/reliability.
* Provide feedback to the design/installation engineering team to improve the production facilities designs.
* Support the business team for new and existing sales opportunities.
Qualifications:
Required:
* Bachelor's degree in chemical engineering, mechanical engineering, or related discipline (or 2 years of industrial gas plant operations experience in place of degree).
* Minimum 2 years of experience; including operations, engineering, maintenance and reliability, and/or project management.
* Able to read engineering drawings (Piping & Instrumentation Diagrams and Schematic Wiring Diagrams).
Preferred:
* 5 years of operations experience in industrial gases, chemicals, or oil & gas.
* Working knowledge of engineering standards.
* Knowledgeable with rotating/fixed mechanical equipment, industrial gases processes, electrical distribution systems, instrumentation, and control systems maintenance/troubleshooting procedures in a process plant environment.
* PMP Certification
Additional Requirements:
* Candidate should be a highly organized self-starter with good oral and written communication skills and a strong attention to detail. Must be able to resolve conflicts within the organization while establishing synergies with all involved parties.
* Travel up to 30%. Occasionally there are phone calls during off hours. Will carry a company provided cellphone.
About Linde:
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
Culture:
At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
For more information about the company and its products and services, please visit **************
Salary:
Pay commensurate with experience. Open to salary range $88,875 - $130,350.
Benefits:
Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
#LI-AP1
STEM Intern-Information Technology (C-1409) Summer 2026
Technical support representative job in West Valley, NY
West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site.
We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA.
The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day).
Apply on-line at West Valley Cleanup and click on "Careers"
JOB SUMMARY/PURPOSE OF POSITION
The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals.
The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs.
SPECIFIC PROJECTS/RESPONSIBILITES
Employee IT setup/moves
Problem solve desktop support tickets
Assist in the onboarding of devices in Microsoft Entre
Monitor backups
Monitor vulnerabilities and patching for desktop devices
MINIMUM QUALIFICATIONS
Education/Experience:
Pursuing a BA/BS in Information Technology
Must be at least a rising Junior
Other Requirements:
Ability to intern for 10 weeks
Enthusiasm for learning and adapting to new challenges
MAJOR RESPONSIBILITIES/SCOPE OF WORK
Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations.
Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives.
Perform diverse assignments within functional specialty.
Establish schedules to accomplish routine and special tasks.
Collaborate with team members on projects to contribute to the organization's effectiveness.
Participate in projects and deliverables as directed by manager.
Support the team in preparing reports, presentations, and technical documentation.
Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects.
ESSENTIAL FUNCTIONS
Ability to communicate effectively verbally and in writing.
Strong computer skills and proficiency with Microsoft suite.
Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
Ability to effectively manage, organize, and prioritize work in a fast-paced environment.
Perform tasks under general supervision for most assignments.
Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner.
An Equal Opportunity Employer, including disability/vets.
U.S. Citizenship is required for employment.
This Organization Participates in E-Verify
WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.
Auto-ApplySTEM Intern-Information Technology (C-1409) Summer 2026
Technical support representative job in West Valley, NY
Job Description
West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site.
We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA.
The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day).
Apply on-line at West Valley Cleanup and click on "Careers"
JOB SUMMARY/PURPOSE OF POSITION
The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals.
The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs.
SPECIFIC PROJECTS/RESPONSIBILITES
Employee IT setup/moves
Problem solve desktop support tickets
Assist in the onboarding of devices in Microsoft Entre
Monitor backups
Monitor vulnerabilities and patching for desktop devices
MINIMUM QUALIFICATIONS
Education/Experience:
Pursuing a BA/BS in Information Technology
Must be at least a rising Junior
Other Requirements:
Ability to intern for 10 weeks
Enthusiasm for learning and adapting to new challenges
MAJOR RESPONSIBILITIES/SCOPE OF WORK
Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations.
Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives.
Perform diverse assignments within functional specialty.
Establish schedules to accomplish routine and special tasks.
Collaborate with team members on projects to contribute to the organization's effectiveness.
Participate in projects and deliverables as directed by manager.
Support the team in preparing reports, presentations, and technical documentation.
Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects.
ESSENTIAL FUNCTIONS
Ability to communicate effectively verbally and in writing.
Strong computer skills and proficiency with Microsoft suite.
Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
Ability to effectively manage, organize, and prioritize work in a fast-paced environment.
Perform tasks under general supervision for most assignments.
Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner.
An Equal Opportunity Employer, including disability/vets.
U.S. Citizenship is required for employment.
This Organization Participates in E-Verify
WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.
Computer Field Technician
Technical support representative job in Buffalo, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Eng - SPO
Technical support representative job in Tonawanda, NY
Technical Support Eng - SPO-25002304 Description Job Overview:The VPSA Valve TSE is a key member of a small team providing technical operations support for Linde Gas US Small Onsite standard plants. The team has responsibility for support over 300 plants including multiple product lines of cryogenic and non-cryogenic nitrogen and oxygen generators.
Primary Responsibilities:Split time between managing the VPSA Rebuild program and TSE workload.
Work with the Operations management to make sure the valve rebuilds are being completed as planned.
Provide support to the field install as necessary.
Manage the valve rebuild inventory and obtain funding when necessary.
Manage valve rebuild contractor.
Troubleshooting plant operations.
Developing and executing projects to optimize the reliability and efficiency of production facilities.
Continuously improving plant operations.
Safe, timely, and successful start-up of new production facilities.
Training operations personnel.
Maintaining standards, issuing alerts, and communicating best practices.
Utilize the EAM (Enterprise Asset Management system) to determine critical spares and to optimize plant availability/reliability.
Provide feedback to the design/installation engineering team to improve the production facilities designs.
Support the business team for new and existing sales opportunities.
Qualifications Qualifications:Required:Bachelor's degree in chemical engineering, mechanical engineering, or related discipline (or 2 years of industrial gas plant operations experience in place of degree).
Minimum 2 years of experience; including operations, engineering, maintenance and reliability, and/or project management.
Able to read engineering drawings (Piping & Instrumentation Diagrams and Schematic Wiring Diagrams).
Preferred:5+ years of operations experience in industrial gases, chemicals, or oil & gas.
Working knowledge of engineering standards.
Knowledgeable with rotating/fixed mechanical equipment, industrial gases processes, electrical distribution systems, instrumentation, and control systems maintenance/troubleshooting procedures in a process plant environment.
PMP Certification Additional Requirements:Candidate should be a highly organized self-starter with good oral and written communication skills and a strong attention to detail.
Must be able to resolve conflicts within the organization while establishing synergies with all involved parties.
Travel up to 30%.
Occasionally there are phone calls during off hours.
Will carry a company provided cellphone.
About Linde:Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion.
We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
Culture:At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion.
Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
For more information about the company and its products and services, please visit www.
linde.
com.
Salary:Pay commensurate with experience.
Open to salary range $88,875 - $130,350.
Benefits:Linde Gases US offers competitive compensation and an outstanding benefits package.
Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth.
Additional compensation may vary depending on the position and organizational level.
Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
#LI-AP1Primary Location New York-TONAWANDASchedule Full-time Job - EngineeringUnposting Date Ongoing
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