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Technical support representative jobs in Buffalo, NY - 251 jobs

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  • Field Technical Service Representative-Metal Packaging

    Crown Cork & Seal USA, Inc. Careers

    Technical support representative job in Buffalo, NY

    CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
    $43k-87k yearly est. 3d ago
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  • Computer Field Tech Position-Cheektowaga/Buffalo, NY

    BC Tech Pro 4.2company rating

    Technical support representative job in Buffalo, NY

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Information Technology Support Specialist

    Lawley Agency, LLC

    Technical support representative job in Buffalo, NY

    Job Description These are the fun damental components of the job: Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations Triage incoming calls, emails, and helpdesk tickets to assist users Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications. Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals). Support managed print systems, zoom devices, conference room equipment, and network peripherals. Execute approved remediation steps for endpoint security alerts and vulnerabilities. Image and deploy workstations, laptops, and phones for office and hybrid associates Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email Implement technology rollouts and changes for IT related projects Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access). Assist with patching, updates, and basic system administrative tasks. Identify and escalate suspicious activity or potential vulnerabilities. Follow established procedures for access control, permission management, and data handling. Other fun ctions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: 3+ years related IT Professional Experience, previous MSP experience preferred Experience installing, upgrading, troubleshooting and repairing networked computers Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to diagnose and resolve software and hardware issues Ability to learn and support new applications Strong problem solving, troubleshooting, time management, documentation, and research skills Ability to work well and coordinate in a team environment Capability to work efficiently and retain knowledge Precise verbal and written communication skills Ability to lift and move up to 50 pounds A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70+ years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard!!! Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision-and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day! Company 401K contribution received starting Day 1 (for participants 21+ years old) Educational support, career development, and growth opportunities Job Security (we've never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.
    $51.5k-85.8k yearly 30d ago
  • Information Technology Support Specialist

    Lawley Services Inc. 4.1company rating

    Technical support representative job in Buffalo, NY

    These are the fun damental components of the job: Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations Triage incoming calls, emails, and helpdesk tickets to assist users Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications. Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals). Support managed print systems, zoom devices, conference room equipment, and network peripherals. Execute approved remediation steps for endpoint security alerts and vulnerabilities. Image and deploy workstations, laptops, and phones for office and hybrid associates Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email Implement technology rollouts and changes for IT related projects Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access). Assist with patching, updates, and basic system administrative tasks. Identify and escalate suspicious activity or potential vulnerabilities. Follow established procedures for access control, permission management, and data handling. Other fun ctions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: 3+ years related IT Professional Experience, previous MSP experience preferred Experience installing, upgrading, troubleshooting and repairing networked computers Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to diagnose and resolve software and hardware issues Ability to learn and support new applications Strong problem solving, troubleshooting, time management, documentation, and research skills Ability to work well and coordinate in a team environment Capability to work efficiently and retain knowledge Precise verbal and written communication skills Ability to lift and move up to 50 pounds A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70+ years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard!!! Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision-and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1 st day! Company 401K contribution received starting Day 1 (for participants 21+ years old) Educational support, career development, and growth opportunities Job Security (we've never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.
    $51.5k-85.8k yearly Auto-Apply 28d ago
  • Float Behavioral Support Consultant

    Summit Educational Resources 4.0company rating

    Technical support representative job in Buffalo, NY

    Join Our Team and Make a Difference Every Day Float Behavioral Support Consultant Pay: $54,000 - $60,000 Schedule: Variable, either Monday - Friday 10am - 5:30pm or Tuesday - Friday 10am -5:30pm and Saturday 9:45am - 4:15pm. Will also provide coverage for staff on PTO. The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Fully paid breaks (up to 5 weeks per year!) * Up to 15 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Tuition Reimbursement * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% contribution Your Impact as a Behavioral Support Consultant The Behavioral Support Consultant will support Summit Academy and OPWDD programs. They are responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral Support Technicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions. * Provide data-based behavioral consultation to classroom teams/adult day programs * Complete behavioral assessments * Develop and write required reports * Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation * Train staff in best practice methods * Provide and oversee crisis intervention services for students * Ensure that IEP mandates are fulfilled * Maintain all records required * Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred. EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.
    $54k-60k yearly 15d ago
  • desktop support

    Artech Information System 4.8company rating

    Technical support representative job in Buffalo, NY

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************
    $50k-67k yearly est. 1d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Buffalo, NY

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $61k-86k yearly est. 22d ago
  • Float Behavioral Support Consultant

    The Summit Center 4.4company rating

    Technical support representative job in Amherst, NY

    Join Our Team and Make a Difference Every Day Float Behavioral Support Consultant Pay: $54,000 - $60,000 Schedule: Variable, either Monday - Friday 10am - 5:30pm or Tuesday - Friday 10am -5:30pm and Saturday 9:45am - 4:15pm. Will also provide coverage for staff on PTO. The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Fully paid breaks (up to 5 weeks per year!) Up to 15 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Tuition Reimbursement Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% contribution Your Impact as a Behavioral Support Consultant The Behavioral Support Consultant will support Summit Academy and OPWDD programs. They are responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral Support Technicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions. Provide data-based behavioral consultation to classroom teams/adult day programs Complete behavioral assessments Develop and write required reports Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation Train staff in best practice methods Provide and oversee crisis intervention services for students Ensure that IEP mandates are fulfilled Maintain all records required Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred. EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.
    $54k-60k yearly 16d ago
  • Sub Shop Customer Service

    Dev 4.2company rating

    Technical support representative job in West Seneca, NY

    Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job DescriptionSchedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 6am Age Requirement: Must be 18 years or older Location: West Seneca, NY Address: 370 Orchard Park Road Pay: $16 - $17 / hour Job Posting: 11/22/2023 Job Posting End: 12/22/2023 Job ID:R0193139 Our mission is to provide incredible service and help our customers live healthier, better lives through food. As a part of our sub shop team, you will create fresh sub sandwiches and other delicious products to serve customers through the day, while building rapport and giving them a reason to return. If you are passionate about food and like working in a fast-paced environment, this would be the role for you! What will I do? Provide incredible customer service Take and prepare customer orders accurately and on time Maintain department appearance throughout the day by stocking, refilling and rotating product At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $16-17 hourly 60d+ ago
  • IT Help Desk Technician

    Connectlife

    Technical support representative job in Williamsville, NY

    A career with ConnectLife is an opportunity to make a difference in the WNY community and in the lives of all those who have been touched by organ, eye, tissue, and blood donation. ConnectLife is much more than a 9-5 job, it is an opportunity to save and enhance lives. IT Help Desk Technician Pay: Non-exempt $21.47 - $28.63 hourly Pay will commensurate with relevant qualifications, skills, and experience. Schedule: Monday-Friday, 8:00am-4:30pm Requirement: IT on-call schedule for 1 week, occurring every 5 weeks Job Summary The help desk technician provides technical support to our organization staff in their day-to-day work. From troubleshooting error messages to providing and maintaining hardware assets, the help desk technician is the first point of contact to provide excellent customer service to staff needing technical help. Standout candidates will be excellent problem solvers with outstanding communication skills. Education Requirements: Associate or bachelor's degree in the field of computer science. Industry certifications (A+, N+, ITIL) with applicable helpdesk experience is also acceptable. Experience: 1+ years equivalent work experience in a help desk role. Hands-on and remote hardware and software troubleshooting experience. Experience with Microsoft operating systems required, and Office software preferred. Knowledge, Skills, and Abilities: Must have strong listening, and verbal communication skills to deliver step-by-step instructions to diverse individuals. Must have patience in solving problems, maintaining emotional control with a focus on customer service. Must be detail oriented and work with a high degree of accuracy on multiple priorities. Proficient understanding of computer systems, mobile devices and troubleshooting methodology. Eagerness and ability to learn new technologies and systems with and without assistance. Required Physical Demands: Frequent sitting, standing, walking, bending, squatting, and kneeling. Frequent lifting, carrying, pushing, pulling up to 10lbs. Occasional lifting, carrying, pushing, and pulling up to 50lbs. Occasional reaching forward, lateral, and overhead. Continuous receiving detailed information through written, electronic, and oral communication. Frequent clarity of vision at near and/or far distances. Continuous talking, expressing, and exchanging ideas by means of verbal communication. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need to request an accommodation, please speak to the Human Resources Department. Essential Job Functions: Receive, prioritize, analyze, document, and respond to incoming calls, e-mails, and IT help desk tickets regarding computer problems and requests from staff. Provide excellent customer service and communication for these interactions. Install, configure, test, distribute and maintain end user computer hardware, software, cabling, and other devices. Provide software, hardware, and operating systems patches and updates in a timely manner. Adhere to policy for troubleshooting and remediation. Maintain inventory tracking of assets. Recommend, schedule, and perform repairs, upgrades, and improvements. Adhere to policy for commission and decommission. Write technical specifications for purchase order, and setup hardware and software products. Work with IT staff and vendors to maintain endpoint security procedures and solutions, including anti-malware, intrusion detection systems, and multi-factor authentication (MFA). Maintain and troubleshoot multi-function copy, fax, print devices. Coordinate, manage and supervise vendor products and contractor services to ensure compliance with policies and procedures Configure, test, distribute, maintain, and troubleshoot cell phone and tablet devices as needed. Research opportunities for new technologies, services, software, hardware, and processes as required. Assist in continuous improvement and best practices design as assigned. Develop and implement communication and training as needed. Work with other IT staff and vendors in implementation, testing and documentation of business continuity and disaster recovery plans. Maintain current knowledge of plan executables. Respond to emergency outages in accordance with business continuity and disaster recovery plans. Assist the Director of IT with additional special projects and tasks as needed. Perform on call after hours support on rotating scheduled basis. Maintain/obtain any necessary certifications and training required for the position as needed. What We Offer Health Insurance Employer Sponsored Dental & Vision insurance Employer Sponsored Life insurance Paid vacation & sick time on an accrual basis beginning on day 1 401(k) after one year of service with 3% employer contribution Employee Referral Bonuses Mileage Reimbursement Pet insurance And more!
    $21.5-28.6 hourly Auto-Apply 7d ago
  • IT Support Specialist

    RPCI Oncology PC 4.4company rating

    Technical support representative job in Williamsville, NY

    Full-time Description We are seeking a skilled Information Technology Support Specialist who is passionate about technology and supporting end users to join our IT team. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment. Why Join Roswell Park Care Network? We offer an outstanding benefits package designed to support your professional growth and work-life balance: Work-Life Balance: Monday-Friday schedule - no nights or weekends Comprehensive Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) with company match Paid Time Off: Generous vacation and sick time Insurance Coverage: Company-paid life insurance, with options for Long-Term Disability, Critical Illness, and Accident coverage Paid Holidays: 11 recognized holidays In this position you will be responsible for the installation, maintenance and support of hardware and software applications utilized across RPCI Oncology PC locations, including setting up new locations, maintaining and managing networks for multiple locations with between 10 and 100 PCs. The IT Support Specialist will provide end-user/desktop support, phone support, printer support, application support, infrastructure support, and IT planning. This position will require travel across Niagara, Erie and Cattaraugus counties. Responsibilities: Responsible for the operations and support of installed applications, management of application upgrades and implementation support for new systems Triage, prioritization and assignment of requests driving them to closure in a timely and accurate manner Coordinate resources and processes to ensure timely delivery of application enhancements and support Responsible for managing their time to ensure appropriate coverage is allocated to all projects and assignments Interfaces in a professional manner with software vendors as necessary Provide telephone/remote and on-site troubleshooting, training and tech support to end users Perform software installs and updates- Assist providers with maintaining accurate EMR network documentation Set up and configure PCs, printers, peripherals and networking equipment Lead or assist with network deployment projects as identified and defined Attends meetings as required Performs other related duties as assigned or requested Trains additional staff as needed Requirements Education/Experience: Associates degree Two (2) years of full-time experience in computer systems hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization. Previous experience with Windows desktop OS, Cisco, Mac, Smartphones, Tablets, OncoEMR, Medent, Allscripts and other software packages. Valid Driver's License Salary Description $24.00-$28.00/hour
    $24-28 hourly 3d ago
  • I.P. - Technology Transactions (Life Sciences) Associate

    Fenwick & West LLP 4.9company rating

    Technical support representative job in Boston, NY

    Fenwick & West handles complex, innovative technology transactions for some of the most prominent life sciences and technology companies in the United States and abroad. Our technology transactions group also works closely with our corporate group, which is consistently ranked as one of the top Startup & Venture Capital, IPO and M&A practices in the United States, as well as our leading life sciences patent prosecution practice. Job Description: We are currently seeking associates with two (2) to four (4) years of licensing / collaboration and commercial partnering transactions experience for our growing life sciences technology transactions practice. The ideal candidate will have substantial law firm experience representing biotechs and big pharmas as they license patents and collaborate to advance novel therapeutics, vaccines, diagnostic and digital health technologies through clinical trials and toward regulatory (FDA) approval. Experience working with AI-native or AI-driven biotechnology companies-particularly those integrating artificial intelligence or machine learning into drug discovery, diagnostics, or life sciences R&D-is a plus. This is an ideal position for candidates seeking to work closely with founders developing cutting edge technologies and negotiate complex standalone commercial transactions that transform both the technologies and participants. The position also suits those desiring both life sciences and broader tech exposure. Superior academic credentials, excellent oral, written and interpersonal skills required. We require that the candidate must be barred in the state of the office they are submitting their application for or are eligible to sit/waive into the next bar exam. To apply, please complete our online application and include a cover letter, resume, and law school transcript. Agency recruiters: please submit separately via your agency's Workday portal. #LI-HYBRID Benefits and Compensation Details: At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. The anticipated range for this position is: $235,000 - $310,000 Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.
    $72k-90k yearly est. Auto-Apply 60d+ ago
  • Information Technology Technician

    Neighborhood Health Center 3.9company rating

    Technical support representative job in Buffalo, NY

    If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. Multi-task customer calls, e-mails, IT security user provisioning and data center operations. Document calls in incident management software for detailed tracking and reporting. Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. Use remote access tools for troubleshooting and resolution of technical issues. Support inventory tracking of IT assets. Support VOIP telephone systems. Manage software licensing and upgrades. Work with third party IT vendors as needed. Perform equipment repair and replacement of IT components. Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. Knowledge of Microsoft Windows and user interfaces required. Kindness: you treat each person with respect and compassion, valuing each person's story Resiliency: you see opportunities to innovate and find solutions when challenges arise Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.
    $22.3 hourly 60d+ ago
  • Information Technology (IT) Internship (Summer 2026)

    MacLean-Fogg 4.3company rating

    Technical support representative job in Buffalo, NY

    MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.
    $18-25 hourly 48d ago
  • IT Support Technician

    Amentum

    Technical support representative job in Batavia, NY

    Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities. We are pipelining candidates for a future role in Batavia, NY. With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile. Responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today's and tomorrow's problems, giving confidence and reassurance that together we'll accomplish mission success Minimum Requirements: Associates Degree, and at least 1 year of IT help desk support experience Or High school diploma/GED, and at least 3 years of IT help desk support experience Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support Experience using the ServiceNow ticketing system (or similar ticketing system) Experience with the Microsoft Windows 11 operating system Experience with Microsoft Office365, including Microsoft Teams Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting) Familiarity with the ITIL process Good technical writing, presentation, and documentation skills Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs. Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year) Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Preferred Qualifications: Prior experience of IT support in an Enterprise environment Experience with Windows Server 2019 and Hyper-V Experience with InfoBlox and NetBackup Experience performing hardware repair of HP computers/printers and Dell servers Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks Experience evaluating system performance results and recommending improvements or optimizations Experience planning and leading technology assignments and projects ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Compensation Details: $32.00 - $35.00/hour The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 01/16/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
    $32-35 hourly Auto-Apply 14d ago
  • IT Support Technician I

    Seneca Erie Gaming Corporation

    Technical support representative job in Niagara Falls, NY

    Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system. 2. Support on-site activities for both technicians, customers, events and vendors. 3. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400). 4. Seek to gain an understanding (level 1 troubleshooting) of the technical infrastructure components in use throughout the company/Casino Operations. Including, designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components. 5. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed. 6. Adhere to all standard operating procedures and guidelines. 7. Participate in shift turnover (pre-shifts) to ensure the timely resolution of problems. 8. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed. 9. Create and update all documentation (knowledge management) relating to job responsibilities. 10. Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets. 11. System Administration functions, manage team member access for applications. 12. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment. 13. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 14. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff. 15. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. 16. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 17. Attend all necessary meetings. 18. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. Associate's Degree in computer science, management information systems or one (1) to three (3) years of job experience/Course work in a closely related field is required. 3. IT approved Certification is required within twelve (12) months of employment. 4. Working knowledge of computer hardware and software, including applications & networking 5. Working knowledge of Microsoft Office, Microsoft Windows, Networking 6. Working knowledge of mobility services, devices, applications 7. Working knowledge of Multi-Factor security applications 8. Ability to analyze and resolve problems according to established protocols 9. Ability to stay current with changes and updates in relevant technologies 10. Solid troubleshooting skills to determine and resolve user issues 11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner 12. Ability to complete high-quality work in fast-paced environment within designated timeframes 13. Exceptional interpersonal and verbal/written communication skills 14. Strong customer service focus 15. Must be a self-starter and team player who also has the ability to work independently 16. Ability to take initiative, act independently and anticipate requirements of the management team Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors. 3. Must have the ability to deal effectively and interact well with customers, vendors and employees. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 5. Must be resourceful, utilizing all resources that are available to resolve issues. 6. Must demonstrate good judgment. 7. Must be a team player with strong interpersonal skills. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino/hotel. 2. Must be able to lift a minimum of sixty (60) pounds. 3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate:$22.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
    $22 hourly Auto-Apply 18d ago
  • Temporary Retail Sales Support

    Maurices 3.4company rating

    Technical support representative job in Batavia, NY

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1440-Tops Plaza-maurices-Batavia, NY 14020. Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. New Hire Wage Range: $16.00-$16.30 Location: Store 1440-Tops Plaza-maurices-Batavia, NY 14020 Position Type:Temporary (Fixed Term)/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $16-16.3 hourly Auto-Apply 30d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Buffalo, NY

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-43k yearly est. 1d ago
  • Information Technology - Senior Support Specialist

    Lawley Services Inc. 4.1company rating

    Technical support representative job in Buffalo, NY

    These are the fun damental components of the job: Provide technical knowledge and support for 650+ users in a hybrid work environment across 18 locations Oversee the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require Act as a ‘go to' resource and mentor to service-desk team for troubleshooting, systems, and related topics Triage incoming calls, emails, and tickets to assign to team members Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications. Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals). Support managed print systems, zoom devices, conference room equipment, and network peripherals. Image and deploy workstations, laptops, and phones for office and hybrid associates Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email Coordinate and maintain user computer applications, hardware, and network needs with a team of IT professionals Design, test, and implement technology rollouts and changes for IT related projects Document and communicate user needs within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users Other fun ctions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: Minimum of 5 or more years of IT professional experience, previous MSP experience preferred Prior experience in project management / implementation rollouts required Leadership experience or experience acting as a senior ‘go-to' member of an IT team preferred Experience installing, upgrading, troubleshooting and repairing networked computers Expert knowledge of computer applications (Microsoft Office, Adobe, Windows OS, Edge, Chrome, Exchange online etc.), helpdesk software, anti-virus, remote-control software, and Azure preferred Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to diagnose and resolve software and hardware issues Ability to learn and support new applications Strong problem solving, troubleshooting, time management, documentation, and research skills Ability to work well and coordinate in a team environment Capability to work efficiently and retain knowledge Precise verbal and written communication skills Ability to lift and move up to 50 pounds A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70+ years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard!!! Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision-and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1 st day! Company 401K contribution received starting Day 1 (for participants 21+ years old) Educational support, career development, and growth opportunities Job Security (we've never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750 to $101,279.75.
    $56.8k-101.3k yearly Auto-Apply 22d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Buffalo, NY

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-43k yearly est. 22d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Buffalo, NY?

The average technical support representative in Buffalo, NY earns between $27,000 and $51,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Buffalo, NY

$37,000

What are the biggest employers of Technical Support Representatives in Buffalo, NY?

The biggest employers of Technical Support Representatives in Buffalo, NY are:
  1. Merchant INC
  2. Charter Spectrum
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