Customer Service
Technical support representative job in Castile, NY
AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY!
Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income!
Shift:
M-F Days
Must work one evening (until 9 PM) per week.
Position Type: DIRECT HIRE (Benefits start Day 1)
Pay: $17.25 - $17.75
Health + Welfare stipend adds an additional $4.23-$4.93/hour
Location: Geneseo, NY
Responsibilities
Do inbound and outbound calls and assist customers with questions, and issues
Discuss payment options and negotiate arrangements
Handle emails with a helpful, can-do attitude
Troubleshoot problems and find fast, friendly solutions
Document all customer interactions clearly and accurately in the system
Follow call scripts and document interactions
Represent the company with professionalism and positivity-every time
Experience
Diploma or GED required; extra education gets you noticed.
Excellent communicator who thrives on persuasion and problem-solving.
Comfortable juggling multiple systems while keeping customers engaged.
Hungry to learn, hit targets, and grow your career.
Strong communication, typing, and organizational skills
Familiarity with standard office systems and procedures
Ability to report to work, in-office, in Geneseo, NY
Benefits:
Competitive benefit options, including medical, dental, vision, and 401(k)
Click APPLY NOW to receive a phone call!
Pay Details: $17.25 to $17.75 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Field Technical Service Representative-Metal Packaging
Technical support representative job in Buffalo, NY
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
Position Overview:
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities:
Providing problem-solving leadership on technical and quality matters relating to food can and end performance
Managing the overall technical interface between the Food Division and their customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (Up to 80%) will be required to service customer needs
The ideal candidate would possess the following attributes:
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry.
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
Demonstrated ability to effectively manage multiple projects to completion
Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
Well organized and detail oriented with good time management skills
Strong PC skills are a must, especially using Word, Outlook, and Excel.
Committed to on-going personal development and career growth
Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements
While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
The associate may lift and/or move up to 30 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
The associate may be exposed to a wide range of temperatures.
The noise level is frequently loud.
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
Communications Operations & Technology Specialist
Technical support representative job in Buffalo, NY
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
Purpose Statement
We're seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business.
The ideal candidate is a self-starter and "digital native" who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation - especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations.
Key Accountabilities and Outcomes
Key Responsibilities
Technology & Tools Management
* Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring).
* Manage access, permissions, and vendor relationships.
* Troubleshoot basic issues and coordinate with IT or vendor support.
* Research and recommend new tools or upgrades to enhance team efficiency and effectiveness.
Content & Channel Support
* Assist in creating and publishing content across channels (intranet, email, digital signage, etc.).
* Ensure tools and platforms are optimized for user experience and accessibility.
* Partner with content owners to maximize reach and engagement.
* Organize and manage creative assets and content libraries.
Event Support
* Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions.
* Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues.
Operations Support
* Support daily team operations, ensuring smooth workflows and consistent execution.
* Assist with project management, team planning tools and reporting dashboards.
* Help document and maintain processes, templates and best practices.
Measurement & Reporting
* Help create dashboards and reports to track communication performance and engagement.
* Maintain data quality and consistency across platforms.
* Analyze survey feedback and engagement metrics to generate actionable insights.
Knowledge, Skills, and Experience
Qualifications | Skills | Experience Required
* Bachelor's degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience)
* 1-3 years of experience in communications, operations, project management, or technology support
* Strong technical aptitude and ability to quickly learn new tools/platforms
* Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities
* Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI)
* Highly organized and detail-oriented, with the ability to manage multiple priorities
* Strong interpersonal skills and emotional intelligence
* Experience supporting change management or training others on communications platforms
* Natural collaborator and relationship builder who values team success
Success in This Role Looks Like
* Communications tools and processes are well-managed, enabling greater efficiency across team operations.
* Platforms and technologies are fully leveraged to deliver impactful communications.
* Reporting and insights drive continuous improvement.
* The specialist is recognized as the "go-to" resource for communications technology and operational support.
About Us
Our Corporate Communications team is lean and impactful-collaborative, creative, and committed to excellence. We support our global enterprise by connecting people through meaningful communication, enabling leaders and amplifying stories that matter. Joining our team means becoming part of a high-performing group that values partnership, innovation and connection.
Rich's is a global, family-owned company operating in over 100 countries with more than 13,000 associates around the world. We're grounded in a values-driven culture and united by the spirit of innovation we were founded on 80 years ago. Rich's. Infinite Possibilities. One Family.
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$50,150.00 - $67,850.00
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process.
BRINGING YOUR BEST SELF TO WORK.
As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life:
* Competitive compensation
* Health & financial benefits
* Paid time off
* Parental leave
* Family planning support
* Flexible work policy
* Associate resource groups
* Volunteering & community impact opportunities
* Holiday gatherings
* In-house taste tests (we are a food company after all)!
It's all part of how we support our family of associates. Because in the company of family, all things are possible.
MEET RICH'S.
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
Nearest Major Market: Buffalo
Job Segment: Corporate Communications, Marketing Communications, Communications, Change Management, Marketing, Management
IT Support Specialist
Technical support representative job in Buffalo, NY
FLSA Status: Non-Exempt Pay Range:$18-$20 Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects.
RESPONSIBILITIES:
* Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation.
* Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
* Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
* Install, configure, maintain and repair computer hardware, software and peripheral equipment.
* Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
* Assist with the management of mobile devices and mobile device monitoring.
* Routinely read and interpret technical manuals and documents.
* Assist with the maintenance and tracking of hardware, software and license inventory.
* Provide basic technology training and education for workforce members.
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
QUALIFICATIONS:
* Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
* Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
* Candidate must possess excellent customer service skills.
* Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
* Demonstrated working knowledge and experience with Windows OS and MS Office Suite.
Short-distance, same-day travel to program locations in and around the Buffalo, NY area.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
Computer Field Technician
Technical support representative job in Buffalo, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
desktop support
Technical support representative job in Buffalo, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location:
- Buffalo, NY
Job Description:
Ā·
Win7/Win XP OS support
Ā·
Office 2003/2007/2010 support and office 365
Ā·
Executive end user trouble shooting skills
Ā·
Break/Fix troubleshooting experience in larger corporate environments
Ā·
The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft
Additional Information
For more information, Please contact
Shubham
************
EUC technician/Site IT Support
Technical support representative job in Buffalo, NY
Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
Smart hands support for Server and Network devices
Train the Trainer
Base Salary Range: $60,000 - $80,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
Wellness Support Technician
Technical support representative job in Buffalo, NY
Job Description
The Recovery Zone Attendant ensures safe, smooth, and exceptional daily operations within OWM's Recovery Zone. This role begins with primary responsibility for operating and managing two Hyperbaric Oxygen Therapy (HBOT) units, including taking and documenting client blood pressure and vital signs prior to treatment.
As the Recovery Zone expands, this position will transition into a full-attendant role overseeing all modalities-including the infrared sauna, cold plunge, Human Regenerator Bed, and HBOT chambers-while maintaining a pristine environment and delivering a premium-level wellness experience.
The Attendant plays a critical role in hospitality, safety, equipment readiness, and the cleanliness of the entire center.
Key Responsibilities
Phase 1: HBOT Operations Oversight
Client Intake & Safety
Conduct and record blood pressure and vital signs prior to HBOT sessions following OWM Standard Operating Procedures.
Assess client readiness for HBOT based on vitals and reported symptoms; notify clinical staff of abnormalities or concerns.
Review safety protocols and session expectations with clients before every treatment.
HBOT Operation & Maintenance
Operate, monitor, and maintain two hyperbaric oxygen chambers with strict adherence to safety protocols.
Perform daily pre- and post-session chamber checks and cleaning.
Maintain detailed logs for chamber sanitation, oxygen flow, usage, and maintenance activities.
Assist clients entering and exiting the chamber safely and comfortably.
Phase 2: Full Recovery Zone Attendant Role
Client Experience & Support
Welcome clients, review session instructions, and guide them through safe use of each modality.
Provide attentive assistance while supporting privacy, comfort, and calmness.
Monitor clients to ensure correct and safe usage of the:
Infrared sauna
Cold plunge
Human Regenerator Bed
HBOT chambers
Additional wellness technologies added to the zone
Assist clients physically if needed (e.g., stepping into cold plunge, positioning in the sauna, settling in the Regenerator Bed).
Environment & Hospitality Management
Maintain a serene, spa-level environment across all areas.
Set up and restock:
Robes, towels, slippers
Coffee & tea station
Water, electrolytes, and light refreshments
Ensure all rooms and shared spaces remain clean, organized, and guest-ready at all times.
Laundry Responsibilities
Collect, launder, fold, and restock all towels, robes, linens, and other washable items.
Maintain an organized laundry workflow to ensure continuous inventory throughout the day.
Track linen usage and notify management when supply replenishment is needed.
Equipment Oversight & Cleaning
Follow all manufacturer and OWM cleaning protocols for each device.
Sanitize all equipment between client sessions.
Check functionality daily and report any issues immediately to maintenance or management.
Inventory, Stocking & Facility Management
Stock and organize all operational supplies, refreshments, linens, and amenity items.
Maintain cleanliness and organization of all recovery rooms, hallways, and staging areas.
Support basic troubleshooting for equipment as trained.
Safety & Compliance
Follow all HBOT-specific safety standards, including monitoring for contraindications or adverse reactions.
Document blood pressure, vitals, and safety screenings accurately in designated logs.
Uphold strict hygiene and infection-control practices.
Maintain patient confidentiality and adhere to HIPAA guidelines.
Complete all required training and certifications (including CPR/First Aid, if not previously certified).
Qualifications
Required
Experience in wellness, healthcare, spa, or hospitality settings.
Strong customer service skills with a calm, attentive, and professional demeanor.
Ability to accurately take and document blood pressure and vital signs (training provided if needed).
Comfort operating and learning advanced wellness equipment.
Excellent organizational and multitasking ability.
Ability to perform physical tasks, including assisting clients and managing laundry.
Preferred
Prior experience with HBOT or other medical/wellness devices.
CPR/First Aid certification.
Background in medical assisting, athletic training, kinesiology, or hospitality management.
Core Competencies
Safety First Mindset - especially regarding HBOT protocols and vitals.
Client-Centered Service - calm, compassionate, anticipatory care.
Operational Discipline - adherence to checklists and cleaning standards.
Professionalism & Hospitality - creating a premium guest experience.
Adaptability & Initiative - adjusting to new modalities and tasks as the zone expands.
Team Communication - clear, proactive communication with clinical and admin teams.
Career Path & Growth Opportunities
With strong performance and expanded facility growth, the Recovery Zone Attendant may advance into:
Senior Recovery Zone Specialist
Recovery Zone Supervisor
Wellness Technician
Facility Operations Manager
Cross-trained support roles within HBOT, Clinical Services, or Aesthetic Operations
Physical Requirements:
Frequent standing, walking, bending, reaching, and occasional lifting
Must be able to assist clients in and out of HBOT chamber
Employment Type:
Full-Time
Shift Schedule:
Monday - Friday with occasional Saturdays.
Location:
Buffalo, NY - Onsite
Travel Requirements:
None
Equal Opportunity Employer Statement:
OWM Integrative Wellness is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, religion, gender, national origin, age, disability, or any other protected status.
Technical Support & Security Analyst
Technical support representative job in Amherst, NY
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
Job Summary
The Technical Support & Security Analyst provides advanced technical support for the university's Student Information System (SIS) and manages key aspects of software licensing and account provisioning. This role is responsible for resolving complex Tier 3 support issues, managing user security, and ensuring the effective delivery of software and account services to campus users. The position plays a vital role in maintaining secure, reliable, and user-friendly systems that support the university's academic and administrative operations.
Essential Functions
Serves as the primary Tier 3 support contact for SIS related issues, resolving escalated tickets that require advanced technical expertise.
Troubleshoots and resolves complex system errors, data issues, and performance problems in collaboration with technical and functional teams.
Analyzes support trends to identify recurring issues and recommends system or process improvements.
Participates in system upgrades, testing, and patching activities to ensure continuity and minimal disruption to users.
Assigns, modifies, and audits user security roles and permissions in SIS, ensuring compliance with institutional policies and data governance standards.
Collaborates with IT and data governance teams to implement SIS security protocols and ensures compliance with FERPA and other relevant regulations.
Oversees account management tasks such as account creation, deactivation, and access troubleshooting across supported platforms.
Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
Manages software licensing processes, including compliance tracking and user access provisioning.
Maintains accurate documentation of support procedures, security configurations, licensing records, and account workflows.
Documents support procedures, access control workflows, and user training materials.
Provides guidance to Tier 1 and Tier 2 support staff and contributes to training materials and knowledge base content.
Communicates effectively with stakeholders to understand needs, provide updates, and ensure satisfaction with support services.
Other Functions
Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
Performs other related duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor's degree and 3 (three) years of related experience; OR associate's degree and 5 (five) years of related experience; OR High School Diploma or equivalent and 7 years of related experience.
Experience with account support or security in an ERP system (Ex. PeopleSoft.)
Strong understanding of IT security principles, data privacy, and access control.
Excellent problem-solving, communication, and documentation skills.
Demonstrated ability to communicate effectively in explaining technical and procedural material to a non-technical audience.
Demonstrated ability to work independently and manage multiple tasks and deadlines.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Experience with IT service management tools (e.g., ServiceNow) and software asset management platforms.
Experience managing software licensing and account provisioning in a large-scale environment.
Experience working in user security and technical troubleshooting.
Physical Demands/Working Conditions
Typical Office Environment.
Work Schedule
Monday to Friday 37.5 hours a week.
This position is eligible for a hybrid/remote schedule.
Salary Information
Level 26
PSU Hiring Ranges
Special Instructions to Applicants
Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Buffalo, NY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Technical Representative - Mining
Technical support representative job in Alabama, NY
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Mining Technical Representative at Caterpillar, you will provide direct technical support to dealers across the Southeatern USA, including Thompson Tractor, Holt Texas, Blanchard, and Ring Power. You'll serve as the primary contact for issue resolution, helping dealers navigate product challenges and optimize machine performance for mining customers. When problems arise, you'll be the go-to expert-leading solutions and strengthening dealer relationships.
What you will do:
* Territory Leadership: Manage and support assigned dealer territories, acting as the central technical liaison to ensure alignment with Caterpillar's service standards and customer expectations.
* Dealer Coaching: Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction.
* New Machine & Market Introduction (NMI): Lead NMI programs to ensure smooth deployment and ramp-up of new mining equipment in your region.
* Issue Resolution & Goodwill Administration: Oversee goodwill settlements and collaborate with service specialists to enhance dealer capabilities in diagnosing and resolving product deficiencies.
* Program Management: Support dealers in executing Product Improvement Programs efficiently and within designated timelines.
* Customer Engagement: Provide technical insights and assist dealers in communicating Caterpillar's service advantages to customers.
* Strategic Decision-Making: Navigate complex challenges, evaluate alternatives, and make timely decisions that impact dealer performance and customer outcomes.
* Market Insight & Growth: Understand dealer and customer needs, and apply insights to support product sales, process improvements, and segment growth initiatives.
What skills you will have:
Technical Excellence: Demonstrated technical experience with heavy equipment. Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.
Customer Focus: We are seeking a relationship builder who excels at establishing trust and credibility with both dealers and customers. This is an independent role, operating outside of a traditional CAT office environment, requiring a high level of self-direction and accountability.
Effective Communications: Proficient in using communication tools and techniques to clearly convey and interpret ideas, information, and needs. Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.
Problem Solving: Experienced in applying structured approaches and tools to identify, analyze, and resolve operational, organizational, or process-related challenges. Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.
Additional Information:
This is a home-based position; however, the candidate must reside within the assigned territory to effectively support our dealers and customers.
Domestic relocation assistance is available
This position may require 50% travel
Sponsorship is not available
Summary Pay Range:
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
* Medical, dental, and vision benefits*
* Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
* 401(k) savings plans*
* Health Savings Account (HSA)*
* Flexible Spending Accounts (FSAs)*
* Health Lifestyle Programs*
* Employee Assistance Program*
* Voluntary Benefits and Employee Discounts*
* Career Development*
* Incentive bonus*
* Disability benefits
* Life Insurance
* Parental leave
* Adoption benefits
* Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ****************************
Posting Dates:
December 16, 2025 - January 4, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Auto-ApplyInformation Technology Technician II
Technical support representative job in Buffalo, NY
Evergreen Health
At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Information Technology Technician II is responsible for providing assistance in the operations, support, and implementation of Information Technology for Evergreen Health. They provide maintenance and support for assigned IT systems and collaborate with other IT personnel to address staff computer logistics, phone systems, and new employee technology assignment and/or training.
As part of the essential functions of this role The Information Technology Technician II (IT Tech II):
Provides user account creation and maintenance for some organization systems, such as Microsoft 365, Active Directory, and Cisco phone systems.
Works with staff at all locations of Evergreen Health to provide computer hardware, software support, or Audio/Video support
Provide maintenance and support for assigned IT systems
Works with IT staff to address staff computer moves, computer repairs, software installation, phone systems, and new employee technology assignments
Contacts appropriate technology vendors for hardware or software support when needed
Communicates regularly with IT staff regarding discovered issues and/or concerns as well as potential improvements to current systems
Collaborate closely with clinical providers to develop a thorough understanding of their programs and assist them in meeting their program goals
Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience
Qualified Candidate will have an Associate's degree in Information Technology or related field with a minimum of four (4) years of professional experience working in the Information Technology field and providing support for computer hardware and software, including but not limited to: Windows 11, Windows Server Environments, and Microsoft 365. Candidate must be able to communicate clearly and professionally in writing and verbally, and demonstrate ability to work across multiple departments and aid with complex and escalated support requests. CompTIA A+ or similar certification(s) preferred. Experience with RingCentral is a plus. Candidate must be able to work autonomously; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Job Type: Full-time; Monday - Friday 9am-5pm; Occasional travel to and from other Evergreen locations headquartered in downtown Buffalo; This is not a remote position Required Education: Associates Required Experience: Information Technology, IT Support (4 years)
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
Auto-ApplyService Support Specialist II
Technical support representative job in Grand Island, NY
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work:
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our mission to enable our customers to make the world healthier, cleaner and safer.
Join our dynamic Global Service and Support organization as a Senior Service Support Representative. In this role, you will be responsible for delivering outstanding customer experiences for our scientific instrument install base.
A day in the Life:
Provide customer support for Thermo Fisher Scientific instruments by answering customer inquiries. Inquires may be received via phone, email or web.
Provide customer support by using all available resources, and escalate issues or problems when warranted
Work collaboratively with internal teams, including sales, field, and product development, to provide support for instrument service, ensuring efficient resolution of service-related issues
Participate in frequent training on instruments and continuing education on new technologies to remain at the cutting edge of scientific knowledge
Accurately record pertinent information from the customer contacts in our Customer Management system.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information
Proactively identify opportunities for process enhancements and implement improvements to enhance service quality and customer experience
Contribute to team meetings
Participate in additional special team or individual projects
May be required to perform other related duties as opportunities arise
Collect sales leads on incoming calls and emails.
Minimal travel may be required for this position
Keys to Success:Education
Minimum of a B.S. or B.A in Life Sciences, Business or a similar field is required
Experience
2+ years Prior experience in customer service or a customer-facing role is a plus
Strong written and verbal communication skills
Critical thinking & problem solving experience
Proficiency in computer applications, including spreadsheets, databases, word processing, and internet usage
Knowledge, Skills, Abilities
Proven ability to quickly learn and understand new technical information
Strong verbal and written communication skills with customers and colleagues
Ability to prioritize effectively
Excellent problem-solving and critical thinking capabilities
Customer-focused attitude and strong teammate
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Compensation and Benefits
The salary pay range estimated for this position Service Support Specialist II based in New York is $54,000.00-$81,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: *****************************************************
Auto-ApplyIT Technician
Technical support representative job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood!
As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view.
About the Role:
As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution.
Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
Document calls in incident management software for detailed tracking and reporting.
Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.
Use remote access tools for troubleshooting and resolution of technical issues.
Support inventory tracking of IT assets.
Support VOIP telephone systems.
Manage software licensing and upgrades.
Work with third party IT vendors as needed.
Perform equipment repair and replacement of IT components.
Assist in the diagnosis and resolution of software problems.
In this position you will not be based at one site and will travel to all Neighborhood sites regularly.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned āfinalistā distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be an IT Technician:
High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR
Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.
CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.
Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred.
Knowledge of Microsoft Windows and user interfaces required.
Kindness: you treat each person with respect and compassion, valuing each person's story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $22.25 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
Technical Associate II
Technical support representative job in Clarence, NY
Job Description
Technical Associate II (ELECTRICAL)
$24 - $32 per hour
Do you have electrical experience? Are you interested in working on a farm? Do you enjoy being an important part of a cohesive team? If yes, please read on!
Our Technical Associate at our Clarence location learn how best to fix, install and maintain electrical components. Typical hours 40+/week and require some weekend work.
Available schedules: Sunday - Thursday or Tuesday - Saturday.
REQUIREMENTS:
Must be comfortable working around computers.
Some existing experience, and a willingness to learn more of the following:
Motor power, and control circuits
VFD and PLC circuits and components
Breaker panels, and lighting circuits
Communications networks such as; Ethernet, Modbus,
Repairs and installations of conduits raceways, and wires/conductors
Desired but not required:
Plumbing
Refrigeration components
Boiler/hot water/ ventilation computers.
Being bilingual- Spanish/ English
Company Info
Kreher Family Farms is your local egg producer. We are a 3rd and 4th generation, family-owned and operated business. With a deep-rooted history in family values since 1924, our farm continues to grow. Our farm operations have expanded to include compost and fertilizer and crop productions for our hens and customers.
We will never stop growing!
Our people are part of our farm family! It is their dedication and respect for one another that allows us to continue to confidently grow as a business.
We believe strongly in creating an environment in which people can
continue to learn and grow professionally.
BENEFITS:
Health, dental, vision, and supplemental insurance
401k plan with company contribution
Paid Time Off
Daytime work schedule, OT available
Referral bonus program (up to $1k)
Three dozen free farm-fresh eggs per week!
**MUST NOT CURRENTLY OWN, HUNT BIRDS, OR VISIT ANYONE THAT OWNS BIRDS**
(pet bird, backyard flock, etc.)
Information Technology (IT) Internship (Summer 2026)
Technical support representative job in Buffalo, NY
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an Information Technology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
Desktop Support Technician - Onsite Buffalo, NY
Technical support representative job in Buffalo, NY
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US).
Role Responsibilities:
* Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
* Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
* Diagnose and resolve software issues, operating system issues, and network issues
* Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
* Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
* Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
Required Qualifications:
* 2+ years desktop and/or deskside experience
* 1+ years customer service experience
* Must have reliable personal transportation (Automobile)
* Ability to physically perform general office requirements (ability to lift 50lbs)
Highly Preferred Skills:
* Solid client service skills
* Strong knowledge of Windows operating system environment
* A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
* Ability to physically perform general office requirements
* Must be able to perform essential responsibilities with or without reasonable accommodations
* Travel will be minimal and on an exception basis only
* High School Diploma or equivalent
* Undergraduate degree or some college coursework preferred
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyIT Support Technician II
Technical support representative job in Niagara Falls, NY
Under direct supervision, provides support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Services and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite. The daily focus will be on user account administration and maintaining policies/procedures as it relates to System Access Approval. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. Will serve as a backup to IT Support Technicians when directed by the IT Support Shift Manager or the IT Service Desk Manager. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system.
2. Support on-site activities for both technicians, customers, events, and vendors.
3. Responsible for all user access creation and maintaining the current database of user accounts. Will work with other departments to identify access needs and gather all needed approvals when required.
4. Responsible for managing our system access approval process.
5. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400).
6. Seek to gain an understanding of the technical infrastructure components in use throughout the company, their designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components. Act as a mentor to IT Support Technician I's and ensure that the appropriate troubleshooting tasks are carried out and understood by the Team.
7. Interact with customers, answering questions and responding to special requests. Assist with resolving operational problems with users, coordinating proposed solutions with the Application Services team, Technical Services team, and management.
8. Provide technical escalation, advice, and disseminates resolution updates to the team to ensure timely resolution of work orders.
9. Deployment and support of mobility services/application support, including multi-factor authentication technology/devices.
10. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed.
11. Participate in shift turnover (pre-shifts) to ensure timely resolution of problems.
12. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed.
13. Adhere to all standard operating procedures and guidelines.
14. Create and update all documentation (knowledge management) relating to job responsibilities.
15. Perform new hire orientation pertaining to all aspects of IT Support, as assigned.
16. Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets.
17. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment.
18. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
19. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff.
20. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
21. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Associates Degree in computer science, management information systems, or a closely related field is required, and completion of two (2) or more of the IT-approved certifications within 12 months is preferred. An equivalent combination of education and/or experience is also acceptable.
3. One - three (1-3) years' experience in a Service Desk or similar Technology Support environment is required.
4. Minimum of three (3) years' experience supporting Windows networking environment including Windows clients and servers, supporting an IBM iSeries (AS/400) environment including commands and utilities preferred. Also, mobility services and applications, both IOS and Android.
5. Working knowledge of Active Directory and network connectivity with TCP/IP, DNS, DHCP, and wireless.
6. Working knowledge of Multi-Factor security applications
7. Ability to analyze and resolve problems according to established protocols
8. Ability to stay current with changes and updates in relevant technologies
9. Solid troubleshooting skills to determine and resolve user issues
10. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner
11. Ability to complete high-quality work in a fast-paced environment within designated timeframes
12. Exceptional interpersonal and verbal/written communication skills
13. Strong customer service focus
14. Must be a self-starter and team player who also has the ability to work independently
15. Ability to take initiative, act independently and anticipate requirements of the management team
16. Customer service experience in an Information Technology environment is required.
17. Experience with PBX, IP Phones and voicemail systems is preferred.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors.
3. Must be able to demonstrate mentoring and coaching skills around day to day tasks.
4. Must have the ability to deal effectively and interact well with the customers, vendors and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
6. Must be resourceful, utilizing all resources that are available to resolve issues.
7. Must demonstrate good judgment.
8. Must be a team player with strong interpersonal skills.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino/hotel.
2. Must be able to lift a minimum of sixty (60) pounds.
3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Salary Starting Rate:$23.70
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Auto-ApplyTemporary Retail Sales Support
Technical support representative job in Batavia, NY
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1440-Tops Plaza-maurices-Batavia, NY 14020.
Ready to help bring feel good fashion for real life⢠to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events!
As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
New Hire Wage Range: $16.00-$16.30
Location:
Store 1440-Tops Plaza-maurices-Batavia, NY 14020
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Technical support representative job in Buffalo, NY
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training