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Technical support representative jobs in Corvallis, OR

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  • Customer Support Agent/ Utility Dispatcher

    Peak Internet

    Technical support representative job in Philomath, OR

    Salary: $21.00-24.50 hourly DOE Customer Support Agent/Utility Dispatcher PEAK Internet, the Willamette Valleys premier fiber Internet Services Provider, is looking for an amazing team member to join our Customer Support/Utility Dispatch team. This is a full-time, 40-hour-per-week position. The regular schedule is Friday through Monday, from 9:00 a.m. to 8:00 p.m., consisting of four 10-hour shifts and working out of both the Lebanon and Philomath offices. We offer competitive compensation, a comprehensive benefits package, a four-day workweek, and opportunities for career advancement Working independently and collaboratively with others, the Customer Support/Dispatch Agent is our first point of contact for all new and existing customers. PEAK empowers our Customer Support Agents to handle all calls. From technical questions and troubleshooting to new services and billing inquiries; our Customer Support Agents handle it all! All employees are expected to maintain an elevated level of trust, integrity, and ethical standards. ESSENTIAL FUNCTIONS OF THE POSITION: The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. Contribute to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organizations strategic goals. Communicate in a professional, respectful, and courteous manner with all employees, and customers, via phone, email, social media platforms and other communications methods. Complete special projects and other duties as assigned to meet team, department and organizational goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results. Ability to work in a high stress environment and dispatch for emergency and electric utility related issues for our parent company. Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Must be willing to work a flexible schedule, including evenings, holidays, and weekends. Must have reliable transportation. Track and monitor crews in the field by 2-way radio or telephone. Maintain, edit, and update a log of calls and messages received and transmitted. Understand and promote PEAK Internet products and services. Ability to take complex information and explain it in simple terms. Represents PEAK in a manner conducive to good public relations. POSITION REQUIREMENTS: Required Education and Experience High school diploma or GED. Minimum one year's experience in sales, customer service or technical support. Preferred Education and Experience Experience dispatching crews PC and Mac support experience Knowledge of iOS, Android, and mobile devices Knowledge of Windows and Microsoft Office environment. Proficient in social media platforms including Facebook and Instagram. Knowledge, Skills & Abilities Ability to explain complex technical solutions in a clear and straightforward way to non-technical consumers. Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing exceptional customer service. Strong technical, troubleshooting, problem solving, and analytical skills, combined with the ability to prioritize tasks. The ability to multitask is also essential while remaining flexible with changing priorities. Working Knowledge of residential gateways and wireless subscriber technologies AVAILABILITY, PHYSICAL DEMANDS, AND OTHER REQUIREMENTS: Availability and Accessibility Due to the nature and scope of the essential functions, the importance of personal interactions with coworkers and members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent availability, accessibility, and presence on-site. Approximately 40 hours / week may be required to efficiently perform the job duties of this position, including presence at designated internal and external meetings. This position may also require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the evenings and/or during weekends. Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Receive, understand, evaluate, and appropriately respond to communications from employees, and members of the public using available technology, in person and in a public setting when necessary. Maintain a professional and respectful communication style to ensure reactions and responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications. Provide intellectually sound and well-reasoned answers, recommendations, and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (some of which is technical in nature) and other information that serves as the basis for this position. Occasionally lift, transport and/or move up to approximately 15 lbs. in the performance of regular duties and occasionally up to 50 lbs. Must be able to sit for extended periods and perform regular keyboarding and office activities for your entire shift. Occasional bending, stooping, kneeling, climbing, and descending a stepladder may also be required. ENVIRONMENTAL CONDITIONS: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position primarily works in a temperature-controlled office environment. Our office space includes traditional office lighting and office furniture, consistent and frequent noise, interruptions, and other similar distractions. DISCLOSURES: This job description is not an employment agreement or contract. It is intended as a general guide to the job duties and tasks the person in this position may be asked to perform as part of our PEAK team. It is not an exhaustive list of all the job duties or responsibilities that may be assigned to this position. Position descriptions may occasionally be updated, as necessary, to reflect evolving business needs, and such changes may not be reflected immediately in written form. Refusal or unwillingness to perform duties and tasks assigned in a positive, professional, and productive manner, even if seeming to fall outside of this description, may be considered insubordination and a violation of PEAK policies and expectations. PEAK is an equal opportunity employer.
    $21-24.5 hourly 25d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support representative job in Salem, OR

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 14d ago
  • Help Desk Support

    360 It Professionals 3.6company rating

    Technical support representative job in Salem, OR

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description The primary role is: • Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. • Build and configure ODOT PCs, following agency standards and procedures. • Provide status reports as directed describing work-related activities and accomplishments. • Maintain workstations in accordance with IS standards. • Ensure workstations and their applications are in operational condition. • Troubleshoot workstation hardware and operating system problems. • Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. • Assist IS in inputting accurate inventory information. Qualifications • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks, and monitors the problem to ensure a timely resolution. • Familiar with a variety of the field's concepts, practices, and procedures. • Relies on experience and judgment to plan and accomplish goals. • Performs a variety of complicated tasks. • May lead and direct the work of Contractor staff. • A wide degree of creativity and latitude is expected. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-56k yearly est. 60d+ ago
  • Client Support Tech Assoc -C

    Telos Corporation 4.6company rating

    Technical support representative job in Newport, OR

    The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! This position is contingent on contract award. This position will be based at Newport, OR Responsibilities: Under direct guidance duties include: * Operation and Maintenance of various high speed/ high-capacity multifunction printers * Moving/relocating equipment within and/or between facilities * Interviewing clients as part of pre-deployment asset discovery * Repair/replace defective equipment * Updating asset management system to reflect work performed * Installing and maintaining PC hardware and software and applying specific configuration profiles * Troubleshooting network usage and computer peripherals * Performing system backups and data recovery * Resolving network communication problems * E-mail administration * Network security * Preparing assets for disposition and other administrative duties. * Network operations and maintenance * Familiarity with inside and outside plant operations * Familiarity with routers, switches, firewalls, etc. * Familiarity with cabling and splicing, etc. May also involve transporting equipment between multiple facilities within an assigned service area, as directed by an IT representative. Responsible for all deployment, downloads, doing local installations. Job Requirements Qualifications: Education: * High school diploma * Basic training in IT support, to include relevant on the job training * 1-2 years relative experience * DOD Public Trust Clearance (or ability to obtain) Qualifications: * Excellent customer service and excellent organizational skills are required. * Strong written and verbal communications skills and the ability to interact with people at all levels are required. * A professional attitude regarding attention to detail * Accurate and timely submission of required reports, documentation, etc. Licensed / and be able to Drive a vehicle Ability to climb a ladder and lift at least 40lbs The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ********************************** Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Newport, OR 97365 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $35k-50k yearly est. 19d ago
  • Building Automation Systems Field Technician Specialist - Eugene

    Automationtechies

    Technical support representative job in Eugene, OR

    Job Description This company is a master systems integrator specializing in building automation and complex technology integrations for data centers and mission-critical environments. They deliver turnkey BAS solutions-including DDC, PLC, and SCADA-supported by strong capabilities in systems design, graphical standards, central plant optimization, energy monitoring, and alarming. The BAS / Controls Field Technician Specialist plays a hands-on leadership role in installing, starting up, commissioning, and closing out BAS/HVAC controls systems across major projects in the Pacific Northwest. In this role, you'll lead field operations, coordinate subcontractors, direct installations, troubleshoot systems, support commissioning, and maintain clear communication with project teams and clients. The position requires strong HVAC/BAS controls knowledge, the ability to interpret technical drawings, the ability to work independently, and the flexibility to travel frequently. Key Responsibilities: Lead BAS/HVAC controls installation, wiring, field device setup, and onsite coordination Support startup, pre-functional/functional testing, troubleshooting, QA/QC, and closeout Provide daily reporting, document issues, and coordinate with clients and subcontractors Assist with estimating, bid walks, retrofit surveys, BAS audits, and related engineering support Requirements: Experience with BAS platforms (e.g., Distech, Tridium Niagara) and control wiring Ability to read construction drawings, wiring diagrams, and BAS documentation Strong communication skills and ability to work independently or lead teams Bachelor's degree or equivalent hands-on BAS experience, plus five additional years in BAS installation/testing Travel up to 75% and the ability to work in varied site conditions To comply with some state laws, the annual base salary range for this position has been provided. The range given is broad and should be considered as a guideline only. Our client will consider a candidate's work experience, education/training, key skills, the salaries of current employees in similar roles, and other factors when extending an offer.
    $63k-95k yearly est. 24d ago
  • Building Automation Systems Field Technician Specialist

    Pkaza

    Technical support representative job in Eugene, OR

    Job Description Field Technician - Controls / BAS Specialist - Eugene, OR - Traveler This opportunity is with a leading provider of mission-critical data center solutions, delivering building automation services for hyperscale, Colo and enterprise data centers nationwide. This firm supports the installation, commissioning, and optimization of advanced control systems that ensure uptime and energy efficiency in critical environments. This opportunity offers a career-growth minded role with exciting projects, leading-edge technology, and competitive compensation and benefits. We are seeking a Field-Based (BAS) Building Automation Systems / Controls Technician with experience in installing, integration, testing, and commissioning building automation systems (BAS) and HVAC controls. The ideal candidate will possess strong technical expertise, hands-on installation experience, and a background working with mission-critical or large-scale facilities. Candidates should be proactive, adaptable, and capable of managing work onsite while leading subcontractor teams and interfacing directly with clients. Responsibilities: Lead and coordinate onsite installation efforts for BAS and HVAC control systems across mission-critical project sites including low voltage cable Work closely with all parties: project managers, systems engineers, software engineers, construction contractors / subs, equipment vendors and client staff to ensure proper operation, change orders and acceptance of the automation and software solutions Work with vendors: scheduling, resource management and coordination of construction and start-up services as needed with MEP trades: electrical, mechanical and equipment suppliers. Assist project leadership on automation projects of complex scope Review and interpret AE drawings, submittals, and relay logic to ensure proper system functionality Install and wire controllers and field devices, retrofit panels, manage cutovers, and oversee jobsite logistics Conduct and document functional testing, QA/QC checks of BAS Systems, and commissioning activities Perform QA / QC of BAS and integrated systems using BAS software tools Provide installation inspections and other closeout duties to ensure customer acceptance Provide markups for shop drawings to document as-built conditions Create, Modify, Develop MOPs and SOPS for equipment and processes Assist with pre-functional and functional testing Troubleshoot and optimize BAS systems using field tools and modern diagnostic techniques, including emerging technologies and corrective actions Provide clear and consistent communication with project managers, clients, and commissioning agents including daily site updates, daily site safety reporting and progress reports Provide input to project teams on estimating and takeoffs for proposals Work effectively with limited direction on day-to-day work and general instruction on new projects or assignments Maintain daily job site documentation including updates, safety logs, and tracking issues or changes Attend project bid walks; engineering surveys for retrofit projects Lead installation teams on daily and weekly meetings Participate in site audits, project estimates, and client demonstrations as needed Provide technical information and safety guidance for activities on site Qualifications: 5+ years of hands-on experience in BAS fieldwork-installation, testing, and troubleshooting required for mechanical and electrical systems Experience with Distech and Tridium Niagara platforms strongly preferred Technical proficiency with AE drawings, relay logic, and field device wiring Demonstrated leadership skills, ability to oversee field personnel and subcontractors Proficiency with Microsoft Office; AI and workflow-enhancing technologies Must be adaptable, resourceful, and able to work under pressure in fast-paced environments Ability to communicate effectively in both written and verbal Solid Organizational skills, with the ability to multitask Willingness to travel 50-75% U.S. work authorization required Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes - EMN, ETN, MMNs, Seabees; Army - Power Generation; Air Force - Power Production; Generator Techs; Maritime; Coast Guard; etc.) Submittal Instructions: Please apply directly by clicking the link below, alternatively you can forward your resume directly to: ************************************** After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, *************************** If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
    $63k-95k yearly est. Easy Apply 15d ago
  • On-Call IT Field Technician & TV Configuration -Eugene, OR

    Geeks On Site 3.1company rating

    Technical support representative job in Eugene, OR

    On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • Limited Term Computer Information Systems Learning Support Specialist

    Chemeketa Community College 3.8company rating

    Technical support representative job in Salem, OR

    JOB INFORMATION This position is responsible for performing instructional and student support duties that facilitate activities of the Computer Information Systems Program, the Cybersecurity Center for Academic Excellence (CAE) and the IT apprenticeship. This position supports operation of the Center and assists with maintenance of the lab and equipment, participates in the development of co-curricular and extracurricular activities, and provides support to students including advising, learning reinforcement activities, and feedback. This position will develop a variety of outreach activities to engage potential employers in strategic relationships, recruit and retain students, and develop broad knowledge of the IT Apprenticeship and BOLI requirements. Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply. When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee. * Unofficial Transcripts -An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution. DUTIES & RESPONSIBILITIES Student Support * Develops individual and group relationships with students enrolled in the CIS program to support certificate and degree completion * Provides one-on-one learning support and mentoring to students * Develops and supports a variety of activities to help students understand the CIS career pathway, including student club activities and the IT Apprenticeship. * Conducts outreach to service-district high schools, career fairs, and other events in order to increase visibility of the program and available credentials to the potential students Program Support * Evaluates and recommends program resources; evaluates and recommends co- curricular and extracurricular activities; coordinates lab scheduling and assignments with faculty; assists faculty with learning activities * Leads work-study or part-time hourly students in the performance of duties in accordance with established guidelines * Develops and maintains program web pages, newsletter and other student communications * Actively participates in scheduled staff meetings, meets and communicates with instructors to review and coordinate program activities, attends lab or class sessions when requested * Completes all required grant reports and develops systems to collect grant data * Learns and utilizes all internal and external systems related to the IT Apprenticeship * Assists in tracking and meeting all grant and BOLI outcomes Employer Engagement * Develops and delivers presentations for employer and community groups * Works with instructors, CWE office, and other college departments to cultivate and support new and existing internship and apprenticeship sites and opportunities * Schedules employer tours, job shadows, and informational interviews * Provides in person and virtual tours of the CAE for employers and community partners * Engages in a variety of activities related to securing strategic partnerships with employers as defined by the Strengthening Community Colleges grant outcomes and expectations Lab Support * Promotes a positive lab environment by maintaining good rapport with students and instructors * Provides assistance and support to students and/or faculty in the use of applicable equipment and technology resources; monitors use of equipment to ensure appropriate utilization of equipment * Maintains schedule for facility utilization. Prepares and maintains related records including tracking student lab usage * Coordinates CAE lab computers in cooperation with the college IT department. Help Desk requests to IT as needed * Performs basic facility maintenance duties to ensure a clean and safe environment for lab patrons * Oversees and maintains department inventory, supplies, equipment, reference materials, and other related items to ensure effective and efficient functioning of the CAE. Works in coordination with the Dean's office to ensure necessary supplies and equipment are in place Institutional Expectations * Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds * Participates in recruitment and retention of students at an individual and institutional level in promotion of student success * Embraces, understands and uses appropriate technology tools to accomplish job functions * Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices CANDIDATE QUALIFICATIONS Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position.The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered. Minimum Qualifications: This level requires an equivalency of two (2) years of full-time work experience that reflects the knowledge, skills and experience to perform the essential functions listed above This is typically achieved through an Associate's Degree or two (2) years of full-time work experience that reflects the knowledge, skills and experience to perform the essential functions listed above Core Competencies: * Ability to build positive and productive relationships with students, faculty, and industry partners * Knowledge of Cybersecurity, and other computer applications taught and utilized in the Computer Information Systems program * Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others Preferred Qualifications: * Bachelor degree from an accredited institution in Computer Information Systems or Computer Science * Two or more years of paid work experience in the Cybersecurity or Computer Information Systems industry * Reflects the cultural and language background of the community college students served in the CIS program * Experience with college internship or practicum as a staff member or student * Experience working or learning with people from a variety of cultural, social, economic, and educational backgrounds * Bilingual English/Spanish ADDITIONAL INFORMATION SCHEDULE & MODALITY This position is not eligible for remote/hybrid work. TERMS OF EMPLOYMENT * This is a limited duration 100%, 12-month classified assignment at the level 12 pay rate. This position has an end date of June 30, 2026. * This position has a 6-month probationary period * All positions at Chemeketa are required to be available for work onsite as requested by the college. * Requires flexible work schedule to meet program needs, which may include evenings and/or weekends * This position may require the use of your personal vehicle for transportation between campus locations * If requested, requires the provision of official transcripts upon hire * Employees must maintain Oregon, Washington or Idaho residency as a condition of employment. * Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. * Providing false information will result in rejection of an application, employment offer or dismissal PHYSICAL REQUIREMENTS Sedentary Work:Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met. VETERANS' PREFERENCE Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application. For information regarding Veterans' Preference qualifications, visit ***************************************************** DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE * One of the following: * MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR- * Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR- * Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate * In addition to one of the above documents, Disabled Veterans must also submit one of the following: * A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR- * Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate. You can request copies of your military service record through the National Archives website at ********************************************************** * PleaseNote:As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications.Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position. PUBLIC SERVICE LOAN FORGIVENESS Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education. LEGAL COMPLIANCE Chemeketa Community College prohibits unlawful discrimination based on the following: Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws. Under College policies, equal opportunity for employment, admission, and participation in the College's programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. 504/ADA Coordinator for Students For concerns, inquiries or complaints regarding student disability accessibility and accommodations, please contact Karen Alexander, Director of Student Accessibility and Testing Services. Ph: ************ Section 504/ADA Coordinator for Employees For concerns, inquiries or complaints regarding employee disability accessibility and accommodations, please contact Alice Sprague, Vice President of Governance & Administration. Ph: ************ Persons having questions or concerns about Title IX, which includes gender-based discrimination, sexual harassment, sexual violence, gender-based violence, and stalking, please contact the Title IX coordinator, Jon Mathis. Ph: ************, Located at 4000 Lancaster Dr. NE, Salem, OR 97305, You can find additional information at ******************************** All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at ************, 4000 Lancaster Dr. NE, Salem OR 97305. Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, ************. To request this publication in an alternative format, please call ************. For language access please call ************ or email ***************************.
    $53k-72k yearly est. Easy Apply 2d ago
  • Vcio at StepUP IT Services, LLC

    Stepup It Services, LLC 4.0company rating

    Technical support representative job in Eugene, OR

    Job Description If you have an entrepreneurial spirit, coupled with a willingness to work hard to reach your goals, you may be a great fit as our next vCIO. By working with our small and medium business clients, you will be helping our customer-focused IT team provide world class service. Our services, reputation, and sustained company growth are all great reasons to join us. vCIOs maintain and develop company standards and best practices and work proactively toward aligning customers based on industry standards. vCIOs are also contributing members of the Technology Alignment Process (TAP) Team, assisting clients with their IT strategic roadmapping. This position reports directly to the Sales Manager and indirectly to the Operations Director. Duties & Responsibilities Understand StepUP Technology Alignment objectives, as well as the role and function of other technical team members. Act as the main point of contact both to the client within our organization and within our organization to the client. Attend all TAP (Technical Alignment Process) team meetings to collaborate and work on improving the customer TAP experience. Conduct and/or attend regular client tactical meetings with the TAMs (Technology Alignment Manager) as needed to keep clients updated on status. Attend bi-weekly TAP Team strategy meetings as a functioning member of the TAP team. Perform at least one unique client touch per client per month. Develop and maintain working knowledge of assigned customers' environments and IT challenges. Keep client account information up-to-date including agreements, key contacts, and sales documents. Identify customer technical risk and collaborate with internal teams appropriately. Become a valued member of the Standards and Alignment Committee to continue to develop and refine our standards. Maintain training and proficiency in StepUP's my ITprocess/TruMethods processes and procedures Maintain a weekly vCIO playbook documenting your activities for the week. Develop business acumen with key contacts at client sites. Advise and train clients on how to use the Support Desk team outside of the proactive TAP process. Maintain high positive client and user satisfaction and relationships and client feedback ratings. Keep up to date with relevant IT developments and telecommunication systems, hardware, and software applications within the industry. Implement, participate, and promote Quality Assurance (QA) objectives, processes, and procedures of the Company. Aid in the training, mentoring and development of other vCIO staff, as assigned. Manage and/or generate any escalated service issues and ensure their resolution. Perform other appropriate duties and responsibilities as assigned by the Sales Manager or TAP team Leader. Adopt continuous learning and improvement processes in all aspects of the position. Skills & Requirements Strong written and verbal communication Strong interpersonal skills Excellent organizational, project management, coordination, and prioritization skills Strong problem-solving and self-guided learning skills Show initiative when undertaking tasks and good self-task management Committed to undertaking duties efficiently, with a strong attention to detail Able to work well both within the TAP team environment and independently High degree of confidentiality High degree of punctuality Ability to take, interpret, and follow instructions Customer service orientated Ability to work with staff at all levels within the company and work in accordance with company policies and procedures A reliable personal vehicle, valid driver's license, car insurance and a satisfactory driving record Success in previous account manager for business to business relationships Key Performance Indicators (KPI) Client profitability based on gross and net margins across clients' monthly agreements Number of completed Technology Alignment my ITprocess reviews completed Number of completed client Strategic Business Reviews (SBR) according to the scheduled frequency Number of unique client touches per week Number of vCIO TAP hours performed % of weekly TODO assignments successfully completed on time as assigned by TAP team % and quality of assigned quarterly “ROCKS” (ROCKS are defined as shared quarterly team goals) Retention % for assigned clients Additional non-recurring revenue % above the Monthly Recurring Revenue (MRR) Client and staff satisfaction ratings, measured by client ratings and any direct client complaints Satisfactory achievement of ongoing targets, goals, and objectives as set by the Sales Manager or TAP team leader Pay & Benefits Annual salary upon hire: $60,000-70,000 DOE Paid time off Recurring performance and salary reviews Healthcare Reimbursement 401k match Telemedicine plan Mileage and expense reimbursement Company sponsored Employee Engagement program This is a full-time, salaried position, based at our headquarters in Eugene, OR. Relocation assistance may be available for highly qualified candidates.
    $60k-70k yearly 20d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Springfield, OR

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-49k yearly est. 8h ago
  • Enterprise Technician I/II - IT Support - Information Technology - 2025

    Alpha It, LLC

    Technical support representative job in Eugene, OR

    Job Description Alpha IT, LLC is seeking an Enterprise Technician to join our team. As an Enterprise Technician, you will provide exceptional technical support and customer service to businesses throughout the state of Oregon. Our goal at Alpha IT is to provide world-class managed services at an affordable price while retaining the highest level of customer satisfaction. As a member of our team, you will play a crucial role in helping us achieve that goal by supporting a variety of businesses and their technology needs. Responsibilities Provide remote and onsite technical support to customers, including troubleshooting and resolving a variety of issues. Install, configure, and maintain hardware, software, and other IT assets. Document and maintain accurate records of all support requests and activities. Ensure customer satisfaction by providing timely and effective communication and follow-up with customers. Collaborate with team members to identify and resolve complex technical issues. Participate in ongoing training and professional development opportunities to maintain current knowledge of industry trends and best practices. Maintain a positive and professional attitude at all times, even in challenging situations. Requirements Associate's or Bachelor's degree in Information Technology or related field. At least 2 years of experience providing technical support in a customer-facing role. Knowledge of IT hardware, software, and networking principles and practices. Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Ability to prioritize and manage multiple tasks and projects simultaneously. Benefits Benefits Starting Salary of $40,000 - 60,000 per year D.O.E. Skillset and salary advancement are possible. Some benefits occur after a probationary period and depend on the position Paid vacation Sick Leave Insurance (medical, dental, vision, Rx) 401k FSA Account Company provided iPhone Laptop
    $40k-60k yearly 6d ago
  • Appeals and Grievance Support

    Pacificsource 3.9company rating

    Technical support representative job in Springfield, OR

    Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Provide clerical assistance to Appeals and Grievance team in entry and maintenance of case records. Provide high quality customer service to internal and external customers regarding appeals and grievance inquiries. Support member and ensure customer satisfaction. Essential Responsibilities: Process intake of appeals and grievances into the departments tracking database. Monitor incoming documents via fax, web, email, USPS and route to appropriate entity in a timely manner and in accordance with department processes Maintain office supply inventory for the department. Communicate complex information related to A&G rules and regulations, verbally and in writing, to internal and external customers. Effectively capture and transcribe meeting minutes. Work collaboratively in an objective, professional, diplomatic manner with all internal and external customers. Supporting Responsibilities: Provide clerical backup for other A&G staff as needed. Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. Work Experience: Minimum one year customer service, and/or claims processing, health insurance industry process experience required. Data entry experience preferred. Education, Certificates, Licenses: High School Diploma or equivalent required. Knowledge: Requires strong research, analytical and data entry skills. Experience using Facets, OnBase, and other software packages used by PacificSource is strongly preferred. Must have basic math skills, the ability to work under strict deadlines, and excellent organizational skills. Competencies: Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Work Standards Contributing to Team Success Planning and Organizing Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
    $37k-45k yearly est. Auto-Apply 5d ago
  • Help Desk Agent

    Cayuse Holdings

    Technical support representative job in Salem, OR

    **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $15-17 hourly 24d ago
  • Support Services Specialist (Corrections)

    Yamhill County, or

    Technical support representative job in McMinnville, OR

    Support Services Specialist Yamhill County Sheriff's Office is actively recruiting to create a pool of diverse candidates eligible for current and future regular, full-time, non-certified Support Services Specialist vacancies in our Corrections (Jail) division. Support Services Specialists independently perform a variety of criminal justice records functions including entering records data, responding to requests for criminal justice records in accordance with federal, state, and local policies and procedures, and compiling statistics. Additionally, this position serves as reception for the Yamhill County Correctional Facility. This position is expected to work a 4x10 schedule (4 days a week, 10 hours a day) but may be required to work with varying shift schedules including working day, swing, and night shifts, weekends, holidays, and overtime as required. Support Service Specialist are subject to being held over or called back to work additional hours depending on the staffing needs of the office. These positions are represented through Teamsters Local 223. Incentive pay is available for education and bilingual speakers. These positions carry an 18-month probationary period. The Candidate Successful candidates possess good moral character, demonstrate strong customer service and communication skills, and put forth a professional image. They are skilled, highly motivated, self-directed individuals with strong decision-making and problem-solving skills, as well as skill in communicating effectively with individuals during difficult and often stressful situations. More information on preference, qualifications, and disqualifiers, including our reapplication timelines, can be found at ************************************************ The Application Process PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE SUBMITTING AN APPLICATION. There are specific instructions for applying with Yamhill County Sheriff's Office and you could be disqualified from consideration if you do not follow these instructions. A complete application consists of: * a completed employment application through GovernmentJobs.com and * a letter of interest (no more than two pages) that addresses the responsibilities and requirements described in the position description, submitted as an attachment to the application. Veterans who meet the minimum qualifications for a position may be eligible for hiring preference; please follow instructions in the relevant section below for form and documentation submission. ______________________________________________ NEXT STEPS Select qualified applicants will be invited to participate in Oral Board Interviews and Written Skills and Typing tests on Friday, January 9, 2026, between the hours of 9:00 am and 5:00 pm. Passing test scores are 70% or greater on the Written Skills and 40 words per minute with a minimum 95% accuracy on the Typing. ______________________________________________ YAMHILL COUNTY COMMUNITY Yamhill County has approximately 109,000 residents and is a very desirable place to live in the heart of the Willamette Valley wine country. Yamhill County is home to Linfield University and Chemeketa Community College in McMinnville and George Fox University and Portland Community College in Newberg. Yamhill County is centrally located in the Willamette Valley, within close proximity to the Oregon Coast, the Portland and Salem metropolitan areas, and the Oregon Cascade Mountains. Wide varieties of indoor and outdoor recreation opportunities are available. We have the benefits, appeal, and superior quality of life found in a small-town community, while enjoying active social and cultural lifestyles found in larger metropolitan areas. ESSENTIAL JOB DUTIES Please refer to the Support Services Specialist classification specifications for the official and list of essential job duties. KNOWLEDGE, SKILLS AND ABILITIES Please refer to the Support Services Specialist classification specifications for the official and required knowledge, skills, and abilities. The Qualifications The position requires a high school diploma or GED certificate and at least one (1) year of full-time general office experience, including public/customer service. Any satisfactory equivalent combination of training and/or experience which provides the required knowledge, skills, and abilities to perform the functions of the position is qualifying. Must be able to be obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire (clearance must be maintained throughout employment). Preferred Qualifications: Preference will be given to candidates who provide evidence in their application of relevant experience in law enforcement or similar field, are LEDS certified, and/or are bilingual (Spanish/English). All candidates must be able to pass a personal background check including, but not limited to, criminal, civil, driving, military, educational, and employment history. ADDITIONAL LICENSES, CERTIFICATES, AND SPECIALTY REQUIREMENTS: Please refer to the Support Services Specialist classification specifications for the official and additional licenses, certifications, and specialty requirements.WORK ENVIRONMENT/PHYSICAL DEMANDS: The incumbent typically works in an institutional environment. Uses a two-way radio, computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an institution and includes exposure to alarms, sirens, and voice conversations. Incumbent will encounter frequent interruptions throughout the workday. Please refer to the Support Services Specialist classification specifications for the complete job description and full information regarding work environment and physical abilities. ______________________________________________ REQUIRED INFORMATION Under the provisions of the Immigration Reform and Control Act of 1986, any person hired or rehired is required to provide evidence of identity and eligibility for employment. Yamhill County does not offer VISA sponsorships. The County verifies the valid work authorization of each employee using Form I-9 and the E-Verify Program. Yamhill County is an Equal Employment Opportunity Employer and values diversity. All qualified applicants are encouraged to apply. Applicants are considered for employment based on their qualifications without regard to race, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other factor prohibited by law or regulation. Veterans are encouraged to apply. Please do not include information or photos that would identify those personal traits. Documents included with this identifying information will be removed from the application packet. Some positions require a criminal history check and a review of driving record. All County positions require regular, prompt, and consistent attendance. ACCOMMODATION UNDER THE AMERICANS WITH DISABILITIES ACT: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance, please contact Human Resources at ************ or via email at human_***************************. VETERANS' PREFERENCE: Under Oregon law ORS 408.225-408.238, veterans who meet the minimum qualifications for a position may be eligible for hiring preference. If you think you may qualify, a Veteran's Hiring Preference Form MUST be completed and submitted with application along with other supporting documentation. For the form and information for this process please click here. (Download PDF reader) If you need assistance with completing an application for employment or with obtaining a Veteran's Hiring Preference Form, please contact Human Resources at ************ or via email at human_***************************. ______________________________________________ STATUS OF YOUR APPLICATION: You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Yamhill County communicates with all candidates via e-mail. If you "opt out" or "unsubscribe" from e-mail notifications from NEOGOV, it will impact our ability to communicate with you about job postings. ELIGIBILITY LIST: If your name is placed on the Eligible List, you will be notified and informed of the dates the list will be in effect, which will be no more than six (6) months from the list date. Questions regarding this recruitment should be addressed to Nicole Heidt, Support Services Manager, via email at ************************.
    $28k-45k yearly est. 10d ago
  • Need Help Desk Support II

    360 It Professionals 3.6company rating

    Technical support representative job in Salem, OR

    This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description The primary roles of the IS technicians are: Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. Build and configure Pc, following agency standards and procedures. Provide status reports as directed describing work-related activities and accomplishments. Maintain workstations in accordance with IS standards. Ensure workstations and their applications are in operational condition. Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. Qualifications May require an associate's degree in a related area and at least 3 years of experience in the field or in a related area. Additional Information If interested, Kindly share your resume to sushil@360itpro,com or call me on 510-254-3300 Ext. 138
    $35k-56k yearly est. 60d+ ago
  • Building Automation Systems Field Technician Specialist

    Pkaza

    Technical support representative job in Eugene, OR

    Field Technician - Controls / BAS Specialist - Eugene, OR - Traveler This opportunity is with a leading provider of mission-critical data center solutions, delivering building automation services for hyperscale, Colo and enterprise data centers nationwide. This firm supports the installation, commissioning, and optimization of advanced control systems that ensure uptime and energy efficiency in critical environments. This opportunity offers a career-growth minded role with exciting projects, leading-edge technology, and competitive compensation and benefits. We are seeking a Field-Based (BAS) Building Automation Systems / Controls Technician with experience in installing, integration, testing, and commissioning building automation systems (BAS) and HVAC controls. The ideal candidate will possess strong technical expertise, hands-on installation experience, and a background working with mission-critical or large-scale facilities. Candidates should be proactive, adaptable, and capable of managing work onsite while leading subcontractor teams and interfacing directly with clients. Responsibilities: Lead and coordinate onsite installation efforts for BAS and HVAC control systems across mission-critical project sites including low voltage cable Work closely with all parties: project managers, systems engineers, software engineers, construction contractors / subs, equipment vendors and client staff to ensure proper operation, change orders and acceptance of the automation and software solutions Work with vendors: scheduling, resource management and coordination of construction and start-up services as needed with MEP trades: electrical, mechanical and equipment suppliers. Assist project leadership on automation projects of complex scope Review and interpret AE drawings, submittals, and relay logic to ensure proper system functionality Install and wire controllers and field devices, retrofit panels, manage cutovers, and oversee jobsite logistics Conduct and document functional testing, QA/QC checks of BAS Systems, and commissioning activities Perform QA / QC of BAS and integrated systems using BAS software tools Provide installation inspections and other closeout duties to ensure customer acceptance Provide markups for shop drawings to document as-built conditions Create, Modify, Develop MOPs and SOPS for equipment and processes Assist with pre-functional and functional testing Troubleshoot and optimize BAS systems using field tools and modern diagnostic techniques, including emerging technologies and corrective actions Provide clear and consistent communication with project managers, clients, and commissioning agents including daily site updates, daily site safety reporting and progress reports Provide input to project teams on estimating and takeoffs for proposals Work effectively with limited direction on day-to-day work and general instruction on new projects or assignments Maintain daily job site documentation including updates, safety logs, and tracking issues or changes Attend project bid walks; engineering surveys for retrofit projects Lead installation teams on daily and weekly meetings Participate in site audits, project estimates, and client demonstrations as needed Provide technical information and safety guidance for activities on site Qualifications: 5+ years of hands-on experience in BAS fieldwork-installation, testing, and troubleshooting required for mechanical and electrical systems Experience with Distech and Tridium Niagara platforms strongly preferred Technical proficiency with AE drawings, relay logic, and field device wiring Demonstrated leadership skills, ability to oversee field personnel and subcontractors Proficiency with Microsoft Office; AI and workflow-enhancing technologies Must be adaptable, resourceful, and able to work under pressure in fast-paced environments Ability to communicate effectively in both written and verbal Solid Organizational skills, with the ability to multitask Willingness to travel 50-75% U.S. work authorization required Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes - EMN, ETN, MMNs, Seabees; Army - Power Generation; Air Force - Power Production; Generator Techs; Maritime; Coast Guard; etc.) Submittal Instructions: Please apply directly by clicking the link below, alternatively you can forward your resume directly to: ************************************** After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, *************************** If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
    $63k-95k yearly est. Easy Apply 60d+ ago
  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company

    Technical support representative job in Salem, OR

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $36k-64k yearly est. 16d ago
  • On-Call IT Field Technician & TV Configuration -Eugene, OR

    Geeks On Site 3.1company rating

    Technical support representative job in Eugene, OR

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support
    $30k-43k yearly est. 18d ago
  • IT Specialist - Network Install - C

    Telos Corporation 4.6company rating

    Technical support representative job in Newport, OR

    The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! This position is contingent on contract award. This position will be based at Newport, OR Responsibilities : * Install, terminate, and configure copper and fiber optic network cabling. * Support the design and implementation of wired and wireless LANs. * Conduct site surveys to determine optimal device placement and material requirements. * Splice and terminate multimode and single-mode fiber optic cabling. * Perform network testing and evaluation to ensure performance and security. * Diagnose and resolve network-related issues; provide technical support to end-users. * Operate and maintain IT and network infrastructure systems. * Implement and manage network configurations across production, lab, and test environments. * Collaborate with technical teams to apply configuration changes and maintain documentation. * Coordinate IP space management and report on network health to stakeholders. * Position will support 24/7 operations and will require shift and weekend work. Job Requirements Qualifications : * Active or ability to gain a Public Trust or DoD Secret Clearance. * High School plus specialized training, and 6+ yrs of experience; or the equivalent combination of education, professional training or experience. * DoD 8570 IAT Level I or II compliance required. * Certifications such as CCNA, CWNP, or BICSI are highly desirable. * Strong technical writing skills; proficiency in Microsoft Office Suite including Visio. * Familiarity with telecommunication room standards, CAT 6 and fiber optic cabling, and wiring practices. * Experience in network administration, operations, and infrastructure support. Licensed / and be able to Drive a vehicle Ability to climb a ladder and lift at least 40lbs The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ********************************** Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Newport, OR 97365 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $83k-113k yearly est. 18d ago
  • Member Support Specialist II - Dual Special Needs Plan (Monday-Friday)

    Pacificsource Health Plans 3.9company rating

    Technical support representative job in Springfield, OR

    Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. The Member Support Specialist will work as an integral part of the case management team to serve as a resource to members. The Specialist will work telephonically and in person to support members with complex psycho-social issues which create barriers to adherence with medical regimens and achievement of optimal health outcomes. (Examples may include activities such as assisting with arranging transportation, linking patients with community resources, etc.). Will assist with program development, and build effective member and provider relationships. Essential Responsibilities: In coordination with the member's case manager, develop and implement goals and/or plans tailored to assist members in navigating the complexities of the healthcare system. Educate members on understanding and working within the parameters of their benefit structure. Utilize motivational interviewing and patient-engagement techniques to support members in achieving optimal health outcomes by effectively utilizing their benefits. Identify community resources and make referrals to members as appropriate. Serve as liaison between members and providers/agencies. Identify members for coordination and case management services through a variety of methods, including claims data and reports. Screen requests to identify appropriate referrals to case management from multiple internal and external sources. Work collaboratively with the case management team to help facilitate case management process. Participate in case management/care coordination meetings. Ensure compliance with applicable state and federal regulations and guidelines in day-to-day activities, including maintaining HIPAA standards and confidentiality of protected health information. Ensure accurate and timely documentation. Assist members with referrals, scheduling appointments and ensuring transportation to medical appointments is available. Assist members with non-clinical needs for transitions and different phases of care. Manage mailing lists and outgoing mailings. Supporting Responsibilities: Assist with the development of departmental procedures, reports and projects. Assist care management to meet quality measures as outlined by government regulations. Enter and collate data: prepare reports as assigned. Participate in team, department, company, and community-related committees as requested. Make presentations to small groups. Actively participates in quality improvement initiatives. Meet department and company performance and attendance expectations. Perform other duties as assigned. Work Experience: A minimum of three years of experience in community services or healthcare agencies focused on coordination services required. Experience in health insurance and delivering group presentations preferred. Education, Certificates, Licenses: High school diploma or equivalent required. Knowledge: Medical terminology. Proficient in Microsoft Office, including Word, Excel, PowerPoint, Medical management software (e.g CaseTrakker Dynamo). Excellent verbal and written communication skills and is able to work independently as well as to work effectively on a team. Good working knowledge of how to access community resources and healthcare system. Competencies: Building Customer Loyalty Building Strategic Work Relationships Contributing to Team Success Planning and Organizing Continuous Improvement Adaptability Building Trust Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
    $33k-40k yearly est. Auto-Apply 5d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Corvallis, OR?

The average technical support representative in Corvallis, OR earns between $28,000 and $38,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Corvallis, OR

$33,000
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