Technical support representative jobs in Fayetteville, AR - 332 jobs
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Flextek 4.1
Technical support representative job in Springdale, AR
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Exciting opportunity to grow professionally with a rapidly growing company!
Responsibilities
Communicate with customers via phone, email and chat (High Volume 50+ inbound/outbound daily)
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Misc:
Starting Pay $19/per hour
100% on site
$19 hourly 4d ago
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Technical Service Representative
International Paper 4.5
Technical support representative job in Fort Smith, AR
"
Technical Service Representative
Background:
The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager.
Pay Rate:
$65,100 - $86,800
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan.
Category/Shift:
Salaried Full-Time
The Job You Will Perform:
The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region.
This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab.
Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling.
Maintaining current customer base as well as playing an integral technicalsupport role in acquiring new customers will be central to the job.
The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities.
Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances.
The Skills You Will Bring:
5 years minimum industry or related experience preferred.
Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills.
Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential.
Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired.
Experience in a printing ink manufacturing or printing environment with press side technical skills required.
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
The Career You Will Build:
Sales and Leadership training, promotional opportunities within a global company
The Impact You Will Make:
We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
The Company You Will Join:
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
reasonable.accommodations@ipaper.com
or **************.
"
$65.1k-86.8k yearly Auto-Apply 13d ago
Computer Field Tech Position-Bentonville AR
BC Tech Pro 4.2
Technical support representative job in Bentonville, AR
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Print Production Technical Support
Ricoh Americas Corporation 4.3
Technical support representative job in Fayetteville, AR
Profile** This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director of Services. The role may involve one or more of the following functions for high-end equipment (Segment 5+): roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.
**Reporting Structure:**
Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
**Job Duties and Responsibilities**
+ Follow Ricoh Service Excellence performance requirements.
+ Perform functions including copy and mail center services, convenience copier fleet management, and various support services.
+ Operate and maintain high-end production equipment (e.g., roll-fed continuous production systems).
+ Set up, calibrate, and ensure optimal performance of equipment.
+ Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time.
+ Meet deadlines while maintaining high-quality, error-free work.
+ Achieve productivity standards as established by the facility.
+ Maintain all required reporting tools.
+ Calibrate equipment to match originals in color and quality.
+ Transfer files electronically from the network to color equipment.
+ Produce error-free work using duplication equipment.
+ Maximize print performance by multitasking on print equipment.
+ Troubleshoot hardware and software issues.
+ Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner).
+ Present a professional appearance and maintain a clean, organized workspace.
+ Manage inventory of equipment parts per company guidelines.
+ Meet attendance standards, including punctuality and overtime as required.
+ Organize jobs by validating job name/number and reviewing instructions.
+ Perform servicing and repair procedures including diagnostics, installation, removal, and retrofits.
+ Demonstrate digital competencies for assigned products.
+ Troubleshoot and repair or replace equipment components.
+ Complete technical training on new equipment.
+ Perform other duties as assigned.
**Qualifications**
**Education & Experience:**
+ High school diploma or equivalent required.
+ Minimum of 3 years of related experience.
+ Preferred: 3 years of experience in a roll-fed printing environment.
+ Technical aptitude for setting up and operating complex printing equipment.
**Knowledge, Skills, and Abilities**
+ Excellent customer service skills.
+ Strong organizational and prioritization abilities.
+ Ability to use, calibrate, and troubleshoot office and technical equipment.
**Working Conditions, Mental and Physical Demands**
+ Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels.
+ Diverse work assignments requiring interpretation and application of complex material.
+ Some physical effort required: walking, standing, bending, reaching, lifting/carrying objects up to 50 lbs.
+ Moderate dexterity: regular use of calculator, keyboard, hand tools, and eye/hand coordination.
**Note:**
The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
$98k-154k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Anderson, MO
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-44k yearly est. 13d ago
IT Support Specialist
Emery Sapp & Sons 3.9
Technical support representative job in Springdale, AR
The IT Support Specialist provides frontline technicalsupport for the
corporate office and nearby plants, quarries, shops, and job sites. This role delivers both in-person and remote assistance to end users and supports ESS's strategic initiatives. The Specialist ensure reliable technology operations, consistent customer service, and accurate documentation.
Key Responsibilities:
• Provide in-person support for end users in the office, nearby plants, quarries,
shops, job sites, and remote support across all locations.
• Respond to incidents and service requests in a timely, professional manner.
• Document troubleshooting and resolutions within the service management system.
• Prepare and deploy hardware for new hires; set up accounts and required access.
• Retrieve hardware and ensure proper deactivation during offboarding.
• Maintain accurate asset records in ITAM solution, updating entries in real time.
• Assist with inventory audits, hardware lifecycle tasks, and device tracking.
• Collaborate with other IT team members to support field operations and remote
users.
• Support job sites and field personnel with technology needs, traveling locally as
required.
• Follow established SOPs, runbooks, and IT processes.
• Create or update documentation and knowledge base articles to support
consistency.
• Participate in IT rollouts, upgrades, and standardization initiatives.
• Identify recurring issues and escalate appropriately to support problem
management.
• Stay up to date on emerging IT technologies and trends in the construction industry.
• Other duties as assigned.Qualifications:
• 2+ years of IT Support or help desk experience.
• Strong understanding Windows OS, Microsoft 365, hardware, and basic networking.
• Ability to communicate clearly with both technical and non-technical users.
• Strong customer service, problem solving, and prioritization skills.
• Associate's degree in computer science, IT, or a related field preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$36k-61k yearly est. Auto-Apply 19d ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Technical support representative job in Springdale, AR
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja.
Having working knowledge of a PSA tool, such as Autotask or Halo is a plus.
Experience working with Microtik routers.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$32k-52k yearly est. 15d ago
IT Help Desk Support - Level II
K2 Staffing
Technical support representative job in Springdale, AR
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area(Fayetteville, Springdale, Rogers, Bentonville)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja.
Having working knowledge of a PSA tool, such as Autotask or Halois a plus.
Experience working with Microtik routers.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Springdale, AR
$32k-52k yearly est. 4d ago
IT Support Specialist- Springdale, AR
Arisa Health
Technical support representative job in Springdale, AR
Arisa Health is seeking a IT Support specialist to join our team in Springdale, AR. This is a great opportunity for candidates who are tech-savvy, curious, and ready to grow their skills in a supportive environment. Prior IT experience is helpful, but not required.
Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.
This position is classified as full- time, non- exempt (hourly) and reports to the Sr. Director of Programs and Reporting.
Work hours: Monday - Friday; 8:00 a.m. to 5:00 p.m.
What you will do as a IT Support Specialist at Arisa Health:
Support the IT Help Desk including NetSmart connection support
Assist with user account management and NIAM access setup
Troubleshoot issues related to NetSmart and MyAvatar
Complete billing corrections for non-billable services
What we look for in a IT Support candidate:
Effective written and verbal communication skills
Familiarity with Microsoft applications such as Word and Excel
General knowledge of internet navigation, basic technicalsupport
The ability to work independently and as part of a team
Previous Network Technician experience preferred
What we offer our team members:
A mission driven company dedicated to transforming communities one life at a time.
A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
Ongoing training throughout your employment
Paid Time Off and Holidays throughout the year to recharge.
Company sponsored Whole Health programs designed to recharge our teams.
Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.
Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform community's one life at a time.
$32k-52k yearly est. 12d ago
Technical Expert - Airports
Olsson 4.7
Technical support representative job in Fayetteville, AR
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company.
We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
The Airports team provides services for a variety of airport projects including paving, grading, buildings, airport lighting, and fuel systems. As a Technical Expert on the Airports team, you will be responsible for elevating the level of technical expertise and project management capabilities within the firm. You will provide company-wide direction, internal consultation, and specialized services to clients. You may also travel, work with the sales team to market firm services, and serve as contact for key clients.
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
Primary Responsibilities:
Serves as a subject matter expert for the firm, acting as an advisor internally and externally and elevating the level of technical capabilities through mentoring of staff.
Provides firmwide direction, internal consultation, and services to clients in a specialized service or discipline integral to the firm.
Maintains company profile by participating in key projects.
Maintains a reputation as a technical expert outside of the firm; writes papers, gives technical presentations, and/or regularly represents the firm in professional and technical societies.
Collaborates internally to develop and implement strategies and best practices that align with discipline trends and standards.
Provides direction in putting together technical resources for key projects, using resources effectively.
Promotes efficiencies in producing quality work and ensures quality control standards are maintained.
Researches and analyzes discipline-related data, trends, and emerging technologies to provide insights and recommendations internally and externally.
Monitors and evaluates the effectiveness of industry-related initiatives within the discipline and makes recommendations for improvements or modifications as needed.
Builds and maintains relationships with key stakeholders and industry partners to stay informed of developments and to identify opportunities for collaboration.
May represent the firm on governing bodies of professional organizations to elevate the profession and the firm's brand.
May serve as a discipline quality leader to support discipline efforts to implement, educate, and continuously improve Olsson's Quality Management Program.
Experience, Education and Certifications:
Bachelor's degree in engineering, sciences, construction, planning, landscape architecture or a related area preferred. In lieu of a bachelor's degree, an associate degree with equivalent experience is required.
A minimum of 12 years' experience in a civil engineering discipline with a focus on airports.
Expectations:
Is thoroughly familiar with the firm's services, clientele, goals, policies, and procedures aligned with the firm's tenets, values, and vision.
Is thoroughly familiar with Olsson's Quality Management Program.
Has a strong understanding of engineering business consulting.
Possesses highly specialized technical knowledge related to a particular service or discipline.
Has a proven track record in meeting and exceeding client expectations through innovative technical services.
Has excellent communication, leadership, and presentation skills.
#LI-AF1
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.
$97k-129k yearly est. 30d ago
Help Desk Technician I
Computech Corporation 4.3
Technical support representative job in Bentonville, AR
Responsible for providing technicalsupport for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes
the setup, installation, and configuration of desktop hardware and software. Works on problems of limited scope and complexity. Receives substantial guidance from manager. Typical requirements are a high school degree or
equivalent, technical training and 0-1 year of experience in a related role. ;
Key Areas of Responsibility :
Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service -
Receive and document service request and customer information - Gather problem information and determine criticality -
Follow Global Call Taking tools, process and procedures as documented. Initiate dispatch request capture information and record data in desktop tools -
Document, verify, and make appropriate corrections to the service request as needed. Participate in team meetings and activities -
Participate in special projects to continuously improve processes, tools, systems and organization -
Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business -
Actively develop job related skills -
Scope: Deliver customer service following NCR Shared Values. This position may require extended hours, as needed, to accommodate customer needs.
The agent will be measured on speed of response, clarity and accuracy of captured information.
Qualifications
Typical requirements are a
high school degree
or
equivalent, technical training
and 0-1 year of experience in a related role.
Additional Information
Additional Job Description:
Shifts Mon-Fri with openings on both 1st and 2nd shifts. Agent works in a high volume call center environment serving as the primary interface to internal and external customers and/or their agents.
Engage with Call Management team for customer'''s inquiries or request for escalation. Serve as first point of contact for employee questions/ issues and for customer/field escalations.
Education and Experience Requirements PC literacy Keyboard proficiency - Understanding of Windows-based applications/tools -
Excellent language/communication skills, verbal as well as listening skills - Understanding of basic customer location/geography area knowledge
Work Environment:
The position involves prolonged periods of PC and telephone usage.
The agent is accountable for continuously receiving and handling high volumes of tickets and phone calls.
The agent works in an office team environment, not a virtual position, and interacts with both internal and external customers.
$34k-57k yearly est. 22h ago
Assistive Technology Professional
Asm 4.7
Technical support representative job in Fayetteville, AR
Full-time Description
Your Expertise Can Change Lives; and We'll Reward You for It
Assistive Technology Professional (ATP) - Complex Rehab & Mobility Specialist FayettevilleAR | $50,000 - $200,000+ |
If you're an Assistive Technology Professional who's built a career helping people reclaim independence through custom mobility solutions, this is the kind of role you don't scroll past.
Our Denver-based Complex Rehabilitation Technology (CRT) team is growing and we're looking for an ATP who is just as comfortable in a wheelchair fitting clinic as they are building lasting relationships with clients, therapists, and referral partners.
· Income Potential: Earn from $50K to over $200K with base + incentives. We reward skill, effort, and results.
· Client Impact: See the direct difference your expertise makes every day in the lives of people who count on you.
· Autonomy + Support: You'll have the independence to manage your accounts, plus a team that has your back.
We're looking for:
· RESNA ATP Certification (Required)
· Proven ability to develop and retain client & referral relationships.
· Verifiable history in providing outstanding mobility and seating outcomes for individuals with significant disabilities
· A mix of clinical skill and business development mindset.
Requirements
Key Responsibilities
Evaluate client needs with therapists, physicians, and caregivers to recommend the best solutions for custom wheelchairs, seating systems, and adaptive equipment.
Configure, fit, and deliver custom wheelchairs, power mobility devices, and adaptive equipment.
Help to develop and train technicians to know your thought processes on configuration and delivery, to best support your business
Procure, develop, and retain client and referral partnerships to grow your business pipeline.
Provide follow-up training, service, and adjustments to ensure optimal outcomes.
Maintain compliance with RESNA ATP standards and all industry regulations.
Qualifications
RESNA Assistive Technology Professional (ATP) Certification (Required)
Proven success in acquiring and retaining clients and referral partners.
Verifiable experience in Complex Rehab Technology sales and service.
Excellent communication, problem-solving, and client service skills.
Benefits
Medical, Dental, Vision
401(k) Retirement Plan
Life Insurance
Paid Time Off (PTO)
Relocation assistance for the right candidate
Performance-based incentive program
Apply today to bring your ATP expertise to a team where you can help people regain independence while building a rewarding career.
$50k-200k yearly 60d+ ago
IT Internship Help Desk Technician
Walton Arts Center and Walmart Amp 3.6
Technical support representative job in Fayetteville, AR
About Us
At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.
Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.
Our organization is committed to creating a welcoming environment, guided by our core values: Relevance; Inclusivity; Sustainability; Excellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve.
Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas' premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.
Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: Bentonville, Fayetteville, Rogers, Springdale, and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle - see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it's a place where everyone is welcome.
Position Overview
To Provide Help Desk support to the It department and the Walton Arts Center organization
Requirements
Principal Responsibilities (Essential Functions)
Serve as the first point of contact for customers seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in provided ticketing platform
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
Perform related duties as assigned by supervisor
Maintain security and safety requirements as defined by operations guidelines.
Maintain compliance with all company policies and procedures
Minimum Qualifications
The work environment as well as the intellectual, social, and physical demands described here are
representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Education, Training, Traits
Must have reliable mode of transportation to attend community events and shows.
High school diploma or GED required
Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Strong communications skills and the ability to interact with many different types of people
An on-going desire to learn and improve
Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Requirements and Skills
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Good communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science, or relevant field
Physical
Must be able to lift and carry up to 50 lbs.
Must be able to talk, listen and speak clearly (on telephone)
Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
Must be able to endure sitting or standing for extended periods of time
Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
Must be able to work in large, crowded environments, with flashing lights, loud music and noises,
$34k-40k yearly est. 42d ago
CUSTOMER SERVICE-LUMBER YARD
Gazaway Lumber Co Inc.
Technical support representative job in Fayetteville, AR
Job DescriptionDescription:
Gazaway Ace is a locally owned small business located in Paragould, AR with locations in Jonesboro, Fayetteville and Benton, AR. Our Paragould store was established in 1963 and features a broad line of building materials along with Ace Hardware's key departments of paint, electrical, plumbing, and tools. Our corporate offices are at the Paragould location located at 2620 W Kingshighway next to Walmart.
Basic Function:
Accurately load product and safely operate equipment and trucks with the goal of maintaining a high level of customer satisfaction within company policy. When equipment and trucks are not in use, maintain housekeeping of lumber yard/warehouse and maintenance of equipment.
Responsibilities:
Promoting and maintaining “safety first” attitude. Report any accidents or injuries to a supervisor immediately.
Serve as company representative for the delivery and customer pickup.
Follow local, state and federal driving laws and regulations.
Responsible for courteous customer service and making sure deliveries are loaded correctly and promptly.
Follow company procedure regarding returned product from job sites.
Unload or oversee the unloading and orderly and neat storage of incoming merchandise.
Provide exceptional customer service for retail, contractor or professional builder customers.
Evaluate returned merchandise for proper disposition (resale, salvage, etc.)
Make certain that materials match the sales ticket(s) for that load.
Maintain good relations and morale of fellow employees and customers.
Requirements:
Education/Training
High School or GED equivalent.
Forklift certification preferred but not required.
Experience
Previous customer service experience preferred but not required. OSHA requirements for forklift operation include a minimum age of 18.
Physical Demands
Standing, walking, lifting (up to 80lbs) and climbing.
Be able to pass a background check and drug screen.
$23k-33k yearly est. 4d ago
Help Desk Technician
Teksystems 4.4
Technical support representative job in Lowell, AR
Our customer is looking to add to their help desk team. They used to have two shifts that were 12 hours each. In order to service their customers more effectively, they are going to be switching to 3, 8 hour shifts. These individuals will need to be self motivated and have an engineering mindset. Right now they are looking to fill the mid-day shift which is M-F 2 pm - 11 pm and the night shift which is Sunday-Thursday 10 pm - 7 am. Help Desk - Primary Duties and Responsibilities: - Works in close coordination with project managers and field technicians on customer-facing projects. - Capture data from projects including check-in/out times, time on site, and validating work completion documentation. - Ability to follow project documentation to ensure proper execution of project support requirements. - Provide service and troubleshooting support to field techs via phone, chats, and emails. - Implement, change, and create processes for different project needs when they arise. - Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. - Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices - Ability to execute and or create programs and scripts. - Remotely configure/verify port configurations and network settings. - Assist with any other technical needs that we can meet for the teams as they arise. - Adhere to all required project safety requirements. - Excellent written and verbal communication skills. - Exceptional problem-solving skills. - Strong attention to detail, organizational, and follow-up skills. - Efficiently read and decipher manufacturer instructions. - Experience with Network switch programming. - IP camera programming experience. - Perform any other duties not specifically stated herein, but which your supervisor may assign. - Operational knowledge of Virtual Desktop Infrastructure (VDI) - Operational knowledge of switch configuration and programming. - Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV. - Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secure CRT, etc.
Skills
Help desk support, Troubleshooting, Customer service, network troubleshooting
Top Skills Details
Help desk support,Troubleshooting,Customer service,network troubleshooting
Additional Skills & Qualifications
Help Desk - Primary Duties and Responsibilities: - Works in close coordination with project managers and field technicians on customer-facing projects. - Capture data from projects including check-in/out times, time on site, and validating work completion documentation. - Ability to follow project documentation to ensure proper execution of project support requirements. - Provide service and troubleshooting support to field techs via phone, chats, and emails. - Implement, change, and create processes for different project needs when they arise. - Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. - Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices - Ability to execute and or create programs and scripts. - Remotely configure/verify port configurations and network settings. - Assist with any other technical needs that we can meet for the teams as they arise. - Adhere to all required project safety requirements. - Excellent written and verbal communication skills. - Exceptional problem-solving skills. - Strong attention to detail, organizational, and follow-up skills. - Efficiently read and decipher manufacturer instructions. - Experience with Network switch programming. - IP camera programming experience. - Perform any other duties not specifically stated herein, but which your supervisor may assign. - Operational knowledge of Virtual Desktop Infrastructure (VDI) - Operational knowledge of switch configuration and programming. - Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV. - Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secure CRT, etc.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lowell, AR.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lowell,AR.
Application Deadline
This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-20 hourly 15d ago
CUSTOMER SERVICE REP- SERVICE ADVISOR
Subaru of Gallatin 4.8
Technical support representative job in Bentonville, AR
The Service Advisor sells and schedules needed service work in the service department. Essential Duties include the following. Other duties may be assigned.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
$32k-36k yearly est. Auto-Apply 60d+ ago
Experienced Veterinary Customer Service Representative
Alliance Animal Health 4.3
Technical support representative job in Springdale, AR
The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice. We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment. Our brand new, state-of-the-art facility is fully equipped with digital radiography, large touch screen monitors in all client rooms, Ultrasound, Idexx laboratories in-house, and a ForceTriad electrosurgical system. We also have CT and MRI capability in-house through referral. Just as important, we have a friendly, highly skilled, motivated, and fun-loving staff. We are very flexible with scheduling and are willing to work around requests, within reason. Our practice is remarkably busy, so it is important for our staff to be able to handle high-stress situations, multitask well, and have good communication skills. Our technicians and assistants are highly utilized at the top of their skill sets and are constantly learning new techniques. We want our staff to be hands-on!
Northwest Arkansas is home to Crystal Bridges-a world-class art museum, the state's largest live-music amphitheater, and a multitude of distinctive historic downtowns. It is also home to four state parks, making it a prime destination for hiking, biking, and anything outdoors.
To learn more about us click here.
Job Description
Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR), where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions.
Why You'll Love It Here
At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service, ensuring every client feels supported during stressful moments.
What You'll Do
* Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
* Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.
* Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
* Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.
What We're Looking For
* Customer-focused: You have a knack for connecting with people and delivering memorable service.
* Cool under pressure: You excel in high-stress environments and think on your feet.
* A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.
* Eager to learn: You're excited about continuous learning and professional development opportunities.
Opportunities for Growth
We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.
Benefits of Joining Us
* Competitive pay
* Ongoing education and training opportunities
* A supportive, team-oriented work environment
* The chance to make a real difference in the lives of pets and their people
If you're ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!
Qualifications
We're looking for:
* Currently hiring for all shifts- day, swing, and overnight shifts available.
* Experienced Receptionist with a minimum of 1-year veterinary experience preferred.
* Compassionate and calm team-player.
* The ability to multi-task.
* Strong communication and customer service skills.
* Highly organized and possess computer skills.
* Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information
We offer our staff:
* Competitive wages
* 3 day work weeks and flexible scheduling - we ACTUALLY STRIVE for Work-Life Balance, ask me how we make this work!
* Paid sick leave for full and part-time employees
* 2 weeks of maternity/paternity leave
* Full vision/health/dental, 401k, and health savings plans
* CE allowance for licensed and unlicensed employees
* Paid Professional Dues if licensed
* Quarterly Bonuses / Christmas Bonuses when eligible
* Scrub allowance
* Employee Assistance Program
* Paid Bereavement Program
* Tuition Assistance Program
* PTO for full and part-time employees that is available to use after 90 days
* Free vaccines for staff pets and excellent discounts on products and services
* A fun environment that promotes teamwork, leadership skills, and training
* We are caffeine addicts, so we do frequent runs to all the best coffee shops!
* We have the best snacks - in fact, we are in the running for the largest snack cabinet out there!
* 2 dollar shift differential for night shift.
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
* Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: **********************************************************
$25k-32k yearly est. 12d ago
(1) Customer Service Rep I
City of Bentonville 3.8
Technical support representative job in Bentonville, AR
Safety/Security Status: None
SUMMARY Performs utility account (electric, water, sewer and refuse) maintenance and research; processes all types of payments for utility service and general government; communicates with the public by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.
Participates in the provision of customer service to approximately 30,000 combined utility customers, answering approximately 59,000 phone calls a year and the processing of approximately $129,000,000 in utility and general City payments each year.
Accepts, enters and balances payments and deposits monies.
Enters information in billing software.
Answers phone, email, and in-person inquiries about utility accounts and general City information.
Operates and uses imaging software for archiving and research.
Researches customer complaints and comments, then communicates results to the customer.
Researches customer payments and determines if a payment has been misapplied.
Set-up, transfer and terminate utility services.
Notate accounts with pertinent information.
Review accounts to ensure qualified for extensions upon customer request and grant or deny extensions based on City policy.
Prepare adjustments to utility accounts.
Communicate by radio, in person, by phone and email with staff and customers.
Operates office machines.
Works in a safe manner.
Maintains various files.
Prepare various forms.
Process returned mail.
SUPERVISORY RESPONSIBILITIES None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS Must have demonstrated skills in Microsoft Word, Excel, Outlook or other similar software and have the ability to learn and operate in a variety of software programs.
CERTIFICATES, LICENSES, REGISTRATIONS Must be able to be bonded in the State of Arkansas.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$18k-30k yearly est. 40d ago
Experienced Veterinary Customer Service Representative
Animal Emergency & Specialty Center of NW Arkansas 3.6
Technical support representative job in Springdale, AR
The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice. We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment. Our brand new, state-of-the-art facility is fully equipped with digital radiography, large touch screen monitors in all client rooms, Ultrasound, Idexx laboratories in-house, and a ForceTriad electrosurgical system. We also have CT and MRI capability in-house through referral. Just as important, we have a friendly, highly skilled, motivated, and fun-loving staff. We are very flexible with scheduling and are willing to work around requests, within reason. Our practice is remarkably busy, so it is important for our staff to be able to handle high-stress situations, multitask well, and have good communication skills. Our technicians and assistants are highly utilized at the top of their skill sets and are constantly learning new techniques. We want our staff to be hands-on!
Northwest Arkansas is home to Crystal Bridges-a world-class art museum, the state's largest live-music amphitheater, and a multitude of distinctive historic downtowns. It is also home to four state parks, making it a prime destination for hiking, biking, and anything outdoors.
To learn more about us click here.
Job Description
Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR), where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions.
Why You'll Love It Here
At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service, ensuring every client feels supported during stressful moments.
What You'll Do
Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.
Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.
What We're Looking For
Customer-focused: You have a knack for connecting with people and delivering memorable service.
Cool under pressure: You excel in high-stress environments and think on your feet.
A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.
Eager to learn: You're excited about continuous learning and professional development opportunities.
Opportunities for Growth
We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.
Benefits of Joining Us
Competitive pay
Ongoing education and training opportunities
A supportive, team-oriented work environment
The chance to make a real difference in the lives of pets and their people
If you're ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!
Qualifications
We're looking for:
Currently hiring for all shifts- day, swing, and overnight shifts available.
Experienced Receptionist with a minimum of 1-year veterinary experience preferred.
Compassionate and calm team-player.
The ability to multi-task.
Strong communication and customer service skills.
Highly organized and possess computer skills.
Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information
We offer our staff:
Competitive wages
3 day work weeks and flexible scheduling - we ACTUALLY STRIVE for Work-Life Balance, ask me how we make this work!
Paid sick leave for full and part-time employees
2 weeks of maternity/paternity leave
Full vision/health/dental, 401k, and health savings plans
CE allowance for licensed and unlicensed employees
Paid Professional Dues if licensed
Quarterly Bonuses / Christmas Bonuses when eligible
Scrub allowance
Employee Assistance Program
Paid Bereavement Program
Tuition Assistance Program
PTO for full and part-time employees that is available to use after 90 days
Free vaccines for staff pets and excellent discounts on products and services
A fun environment that promotes teamwork, leadership skills, and training
We are caffeine addicts, so we do frequent runs to all the best coffee shops!
We have the best snacks - in fact, we are in the running for the largest snack cabinet out there!
2 dollar shift differential for night shift.
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: **********************************************************
$24k-32k yearly est. 11d ago
Commercial IT Technician
Northeast Technology Center
Technical support representative job in Grove, OK
We are looking for a service oriented technician who is ready to serve our clients varied needs. We serve a large variety of industries IT needs.
The applicant needs to be knowledgeable of the basics of networking, windows troubleshooting, Office 365, Onedrive, and be ready to learn more.
$31k-53k yearly est. 17d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Fayetteville, AR?
The average technical support representative in Fayetteville, AR earns between $26,000 and $42,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Fayetteville, AR