Technical support representative jobs in New Brunswick, NJ

Software Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia and Texas. Our future headquarters are located in Iselin, New Jersey. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at ***************** The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. - Log all incidents into the department call tracking system as per departmental standards. - Assist in the creation of knowledge base articles as they pertain to the present and future environment - Work on unresolved issues from evening and weekend shifts. - Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc. - Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: - BA or equivalent degree in Computer Science, Information Technology, or related field. - Basic SQL knowledge preferred. - Relational database experience is a plus.

Key Responsibilities: Service Desk Support: Provide first- and second-line support through phone, email, and in-person interactions. Respond to IT issues, log incidents in the ticketing system, and resolve issues within defined SLAs. Hardware and Software Maintenance: Set up, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. Perform hardware diagnostics and coordinate repairs with third-party vendors as needed. Application Support: Provide end-user support for legal and office software, including Microsoft Office 365, iManage, Workshare, Elite 3E, and other industry-specific applications. Assist users with document management, time tracking, and PDF editing tools. New Hire Onboarding: Assist with the onboarding of new employees by configuring laptops, mobile devices, VPN, and remote access tools. Conduct introductory IT training sessions for new hires on firm software and technology. Video Conferencing Support: Set up and troubleshoot video conferencing systems, ensuring smooth connectivity and high-quality video/audio for meetings. Support conference room setups, including video and audio equipment. Inventory and Asset Management: Track and manage IT assets, including laptops, desktops, printers, and mobile devices. Maintain accurate records of equipment assignments and inventory updates. Documentation: Update technical documentation and knowledge base articles to assist in user training and support. Record common issues and solutions to streamline future support efforts. Project Assistance: Collaborate on IT projects, including hardware rollouts, software upgrades, and technology enhancements. Provide insights and feedback on process improvements. Technical Requirements: Proficiency with Windows 10/11 and Microsoft Office 365 applications. Experience supporting Document Management Systems (iManage or similar) in a law firm setting. Familiarity with VPN, Citrix, and other remote access technologies. Knowledge of IT ticketing systems such as ServiceNow, TOPdesk, or similar. Strong troubleshooting skills with hardware (PCs, laptops, printers) and mobile devices (iPhone, iPad, Android). Experience with legal applications such as Elite 3E, Workshare, Adobe Acrobat, and document management systems preferred. Knowledge of network fundamentals, including basic IP networking and connectivity troubleshooting. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 3+ years of experience in an IT support role, ideally within a law firm or professional services environment. Excellent communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-service oriented with a proactive, problem-solving attitude. Ability to work flexible hours and travel to other office locations as needed. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range: $96,000 USD - $115,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success. Requirements 3-5 years of experience in system administration or a similar IT support role Proven experience managing on-site inventory, hardware requests, and vendor coordination Strong Mac experience is essential Expertise in providing white-glove, high-level support In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections) Familiarity with Google Workspace and Microsoft 365 platforms Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms) Experience with Active Directory or Okta for user provisioning and permissions Competency in handling user access requests and security protocols Experience with mobile device management (MDM) and software/hardware installations Ability to assist with conference room technology setup and troubleshooting Responsibilities Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions Provide in-person, white-glove support for end-users' hardware and software issues across various devices Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting Perform routine maintenance, updates, and system checks Document support requests accurately in the ticketing system and ensure timely resolution Escalate complex issues appropriately to specialized support teams as needed

Role Description This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions. Qualifications Experience with technical support, troubleshooting hardware and software issues Working knowledge of computer systems maintenance and updates Familiarity with setting up new hardware and software Ability to provide training and support to end-users Strong communication and interpersonal skills Attention to detail and excellent organizational skills Ability to work independently and as part of a team Certification in IT, Computer Science, or related field is beneficial but not required Prior experience in a Managed Services Provider (MSP) environment is advantageous

Job Title: Desktop Specialist Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience: 8 Years+ Job Location: Princeton, NJ Full Time and Onsite We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment. Key Responsibilities: Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver remote and on-site end-user support across Coforge offices. Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues. Perform basic network, systems, and infrastructure troubleshooting. Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys). Handle patch management, EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to ILL/MPLS/SD-WAN. Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support. Mandatory Skills: L1/L2 assessment of network, systems, infra, VC, collaboration tools. Strong knowledge of Microsoft apps, O365, patch management. Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in executive support within a fast-paced enterprise ecosystem. Understanding of connectivity technologies: ILL/MPLS/SD-WAN. Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management. Skills to be Evaluated On: L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools. Ability to correlate issues with Microsoft apps, O365. Patch management and endpoint security (EDR, DSM tools). Proficiency in Microsoft Teams, Zoom, Genesys. Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments. Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.

*Fulltime Direct Hire *5 days/wk on-site in New York city We're seeking someone who combines deep technical expertise with exceptional customer service instincts-especially when supporting senior executives who demand excellence. You're someone who understands that in investment management, technology isn't just convenience; it's mission-critical infrastructure. Primary Responsibilities Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide. Manage the complete Help Desk experience-accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support. Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision. Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized. Execute rapid PC setups and configurations when new team members join or technology needs evolve-knowing that every hour of downtime impacts business operations. Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes. Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications-maintaining the skill level to solve virtually any technical challenge. Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room. Diagnose and resolve hardware issues quickly-both hands-on for NYC users and remotely for associates in other offices-coordinating repairs while minimizing user disruption and keeping everyone productive. Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment. Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention-regardless of which office or time zone requires help. Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats. Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided). Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided). Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm. Preferred Qualifications Meticulous attention to detail-you catch issues before they become problems and ensure every configuration is exactly right. Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support. Experience supporting executives is essential-you understand the unique demands, discretion, and white-glove service that senior leadership expects. 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure. Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments. Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently. PowerBI experience preferred-ability to support data visualization and reporting tools used by our investment teams. Broadcasting or television studio experience preferred but not required-we'll provide comprehensive training for our studio operations. A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge. Passion for technology and genuine curiosity about how systems work together to enable business success. Ability to thrive in fast-paced, high-stakes environments where technology directly impacts business outcomes. Strong communication skills with ability to explain technical concepts clearly to non-technical professionals. Quick learner who adapts rapidly to new technologies, tools, and evolving business processes. Self-motivated and able to prioritize effectively when balancing immediate local needs with remote support requests from multiple offices.

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Our client, a Bronx-based nonprofit, is seeking an IT Support Specialist (Tier I) to provide first-level technical support to end users across the organization. Reporting to the IT Administrator, this role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolutions. This is an ideal opportunity for a hands-on IT professional who enjoys supporting users in a dynamic, mission-driven environment. IT Support Specialist (Tier I) Location: On-site (Bronx) Salary Range: $58,000-$65,000 Key Responsibilities Respond to help desk tickets, emails, and walk-in support requests in a timely and professional manner Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals Assist with software installation, updates, and configuration on end-user devices Troubleshoot common network connectivity issues (Wi-Fi access, permissions, basic connectivity) Provide account-related support such as password resets and access requests Escalate complex technical issues to Tier II support or system administrators as needed Document incidents, resolutions, and asset information within IT systems Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools Ensure compliance with IT security policies and data protection standards Assist with routine IT operations such as inventory management and equipment setup Provide on-site support at multiple locations as required Required Skills & Qualifications 1-2 years of hands-on IT support or help desk experience Working knowledge of Windows and Mac operating systems and common business applications Familiarity with computer hardware components and troubleshooting techniques Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred) Strong communication skills and a customer-service mindset Ability to follow established procedures and work effectively within ticketing systems Valid driver's license and reliable transportation Preferred Qualifications CompTIA A+, Network+, or Security+ certifications Cisco CCNA Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals) Experience supporting a nonprofit organization Education High school diploma required Associate's or Bachelor's degree in IT or a related field preferred Work Environment Office-based role with occasional travel between sites May require lifting and moving IT equipment (approximately 25-50 lbs)

Title: Desktop support Consultant-L1 (Evening Shift) Located: Brooklyn, NY-Onsite Duration: 3 months, potentially longer Visa: Independent only (Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST) 06-3 years experience required JOB DESCRIPTION: L1 desktop support ServiceNow/Ticketing Troubleshooting and Password reset Office 365 Nice to have but not mandatory:- Knowledge or Experience of Epic Software Hospital/Healthcare background

We are seeking a Desktop Support Specialist with strong networking knowledge and hands-on experience in modern endpoint management and automation. The ideal candidate is skilled in Intune, Azure Virtual Desktop (AVD) setup and troubleshooting, and is both curious and relentless in identifying and resolving complex enterprise issues. Key Responsibilities: Provide advanced desktop and end-user support across enterprise environments Manage and troubleshoot devices using Intune and other modern endpoint management tools Support, configure, and maintain Azure Virtual Desktop infrastructure Diagnose and resolve network-related issues in coordination with the network team Leverage automation to improve support efficiency and system reliability Proactively investigate root causes and drive solutions for recurring technical problems Qualifications: Proven experience in desktop support with exposure to enterprise networking Hands-on expertise with Intune, modern device management, and automation tools Strong understanding of AVD infrastructure and troubleshooting

Both of the following locations are available for application: New Jersey, United States (On-site) or Toronto, Canada (On-site) Job Responsibilities Operation: Provide technical, operational and product consultancy to UnionPay members. Follow-up with UnionPay existing / new clients for Network connectivity requirements to set up MPLS or VPN connection; Set up workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations. Provide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up etc. Ensure the consistency between the local markets and the other markets, and maintain the uniformity of the worldwide network. Keep in close communication with Headquarters Operation Support Department, the overseas offices and the institutions. Collect advices from UPI overseas offices and institutions on business rules, technical specifications, dispute resolution and risk management. Conduct the training, support or explanation sessions for overseas offices and institutions. Work on market research and information collection tasks assigned by the Headquarters Operation Department. Help Headquarters Operation Department to complete special programs such as local pricing, regulatory policy research, compliance audit, etc. Support UnionPay Headquarters team by engaging clients for day to day operational issues such as transaction failure checking and troubleshooting. Project Management: Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc. Assess and document UnionPay member needs and according implementation activities. Guide customers through applicable UnionPay processing rules, specifications and documentations. Identify appropriate processing implementation support documentation for UnionPay members. Qualifications Bachelor's degree or above in Information Technology, Engineering, Computer Science, or other similar STEM majors. Relevant experience in payment system knowledge, with strong understanding of network technology, applications, and project management. Prefer candidates with 3-5 years of experience in project management or customer support roles within the card payment industry, chip card technology, software, financial services, or information services. Strong understanding of payment processing systems, formats and associated customer host interface testing services and principles. Ability to interact well with the customer, Senior and Executive management. Strong verbal and written communication skills with ability to leverage these skills in a teaching environment. Ability to drive change in a technical work environment. Self-Starter with ability to work independently. Handle multiple implementation projects in parallel. Ability to work across different time zone and willing to travel. All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.

Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

Job Title: Service Desk Specialist Perm (FTE) role US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time Job Title: Service Desk Specialist Department: IT Reports to: Service Desk & IT Retail Field Manager Summary: Responsible for the timely execution, monitoring and verification of technology-based tasks which support the overall operations of retail organization and its member stores. Responsible for phone support. Must be both technically and customer service oriented. Ability to handle multiple calls and situations. Able to work varying shifts including evenings and weekends. Bilingual in Spanish is a plus. Job Description: Proficient in the timely and professional handling of incoming calls to a busy service desk Target 85% resolution at the Service Desk for inbound incidents and request Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required. Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue. Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment. Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions. Answer application questions with short training and/or -how-to documents. Delegate support tasks when appropriate to third party vendors Escalate problems to engineering support group (when appropriate) to obtain timely resolution. Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues. Participate in departmental projects and programs (which include rollouts, upgrades, and modifications). Maintain procedures manual to ensure continuity of task execution amongst current or future staff. Deliver administrative services to IT department. Assist in Desktop top support functions. Participate in after hour on call rotation. Qualifications: Education Associate degree in management information systems (MIS), Computer Science related field or minimum 2 years' experience. Skills & Experience Certifications a plus, not required ITIL, Microsoft certification, Cisco/Network Certification Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed, with keen attention to detail. A reasonable, good faith estimate of the minimum and maximum base salary for this position is $55k to $60K. We offer a comprehensive benefits package designed to support your health, well-being, and career growth, which may include: Health, dental, and vision coverage Paid time off and holidays Retirement savings plan options

Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day. We are looking for: Veeva Vault QDocs L1 L2 L3 Support Duration: 6 - 12 months Veeva Vault QDocs - L1/L2 Support Role Overview: Provide Level 1 and Level 2 support for Veeva Vault QDocs, ensuring smooth operation, timely issue resolution, and high-quality user experience across documentation and quality management processes. Key Responsibilities: Serve as the first point of contact for user queries related to Veeva Vault QDocs. Perform initial triage, troubleshooting, and resolution of L1 issues (access, navigation, basic configuration, SOP support). Escalate complex issues to L3/technical teams with clear documentation and impact analysis. Support L2 activities including configuration checks, metadata updates, workflow troubleshooting, and user permission management. Monitor system performance, perform routine checks, and ensure compliance with internal quality and validation procedures. Assist in user onboarding, basic training, and preparation of support documentation/FAQs. Collaborate with QA, IT, and business teams to ensure system stability and continuous improvement. Required Skills & Qualifications: 1-3 years of experience supporting Veeva Vault (QDocs or other Vault modules preferred). Strong understanding of document management processes in regulated (GxP) environments. Basic knowledge of Vault configuration elements (roles, workflows, object/field configuration). Excellent communication, analytical, and problem-solving skills. Ability to work in a fast-paced, global support environment. At Greymatter Innovationz, We offer: Motivating Work Environment. Excellent Work Culture. Help you to upgrade yourself to the next level. And More!!!

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

Information Security Specialist - New York City (Hybrid) Our client-a global leader in apparel and retail with a portfolio of internationally recognized brands-is undergoing a major digital transformation to optimize operations worldwide. As part of this evolution, the organization is strengthening its global security posture and building a unified, enterprise-wide framework for secure system development and operations. Occasional availability for remote meetings with global teams off hours is necessary when needed. We are seeking an Information Security Specialist to join the New York City team. This role is ideal for a security professional who can evaluate complex IT environments, identify and assess risks, and drive the implementation of effective security controls in close collaboration with global IT and business stakeholders. The Information Security Office plays a critical role in safeguarding customer data and internal confidential information. Operating across multiple regions, the team establishes security standards, delivers training, monitors compliance, and leads global initiatives to reduce risk across the enterprise. Rather than focusing on local optimization, the office develops holistic, group-wide security strategies that support a broad range of business functions and technologies. This position is part of the Global Headquarters team and will also support select initiatives within the North America Information Security Office. While the primary focus is IT security, this role will also engage with the GRC (Governance, Risk & Compliance) domain. The specialist will serve as a key communication bridge-coordinating between Global Headquarters and North American security teams to enhance governance, risk oversight, and global security alignment. (Note: this is not a direct GRC execution role.) Key Responsibilities (IT Security Focus) g Depending on experience and strengths, responsibilities may include: Implementing and enhancing cybersecurity technologies (e.g., WAF, AntiBot, Email/Web/Endpoint security) Deploying and expanding insider-threat prevention solutions (e.g., DLP, CASB, Data Security tools) Building and managing log monitoring infrastructure and developing monitoring content Planning and executing security assessments and cyberattack simulations Investigating and responding to security incidents Supporting additional information security initiatives tied to enterprise risk management

Tasks and Responsibilities: Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals) Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID Perform basic network troubleshooting, ie Wi-Fi and printer issues Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance Support onboarding and offboarding processes (devices, accounts, access rights) Maintain and update user and administrative documentation Support IT asset management (hardware lifecycle, procurement, inventory) Identify and document recurring issues; suggest and implement process improvements Coordinate with external suppliers and third-party vendors when necessary Ensure smooth IT operations and support for local office infrastructure Requirements: 4+ years of hands-on IT support experience in a corporate environment Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online Solid understanding of Windows operating systems, mobile device management, and IT peripherals Experience with Azure AD / Entra ID management Familiarity with ticketing systems (preferably ServiceNow) and IT asset management Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN) ITIL knowledge or certification is a plus Any Microsoft certifications are a strong advantage Excellent organizational and problem-solving skills with attention to detail Strong communication skills and the ability to assist users at all technical levels Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team

IT Senior Support Engineer (MSP) - Local Remote NYC | $75K-$95K If you're an MSP engineer who loves autonomy, solving problems creatively, and working with a diverse mix of clients, this is a rare opportunity you'll want to explore. This cybersecurity-focused MSP operates with a unique blend of creative energy, technical excellence, and true freedom. The culture is built around trust, initiative, and continuous growth - no PTO tracking, paid ongoing training, and even a $1,000 home office setup credit. Engineers here are empowered to do their best work without micromanagement, and clients range from architecture firms to nonprofits to financial institutions. The team is expanding its NYC presence and looking for a resourceful, well-rounded Tier 2/3 Sr. Support Engineer who is great with people, strong technically, and excited to work independently while still being part of a supportive team. Senior Support Engineer Day to Day: Provide remote and occasional onsite support across Mac & Windows environments Troubleshoot hardware/software issues (workstations, mobile devices, peripherals) Serve as a M365 Global Administrator and support the full Microsoft Suite including SharePoint, Exchange Online, Intune Assist with cloud migrations (hybrid and full cloud) Assist with light project work (network setups, server deployments, VoIP migrations) Support Azure Entra ID, Azure Virtual Machines What You Bring Experience supporting both Mac & Windows in a professional setting (MSP preferred) Experience assisting with cloud migrations Experience configuring and supporting networks Experience supporting M365 as a global admin Local to the NYC metro area with reliable transportation for client visits as needed Benefits & Perks $1,000 home office setup credit (chair, desk, monitors, etc.) Company-issued computer True autonomy - work from wherever you perform best Flexible maternity/paternity leave Unlimited PTO 401(k) with nonelective employer contributions (immediately vested) Medical, HSA options, dental, vision Short-term & long-term disability Life, critical illness, accident & cancer insurance Paid certifications and professional development