Technical writer jobs in Lower Allen, PA - 309 jobs
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Nextgen | GTA: A Kelly Telecom Company
Technical writer job in Annapolis, MD
Purchasing / Contract Professional II
Annapolis Junction, MD
Hybrid - 3 days onsite per week
About the Role
We're hiring experienced professionals to support federal government proposals and contract activities. This role focuses on end-to-end RFP development, compliance, and coordination with internal stakeholders for government submissions.
This is a hybrid onsite role in Annapolis Junction, MD. Remote candidates will not be considered.
Key Responsibilities
Prepare and manage responses to RFIs, RFQs, bids, and RFPs
Review government-issued RFPs and extract technical & administrative requirements
Develop point-by-point proposal responses aligned to evaluation criteria
Act as primary liaison with Contracting Officers, including clarifications and post-submission questions
Collaborate with internal SMEs to gather compliant proposal content
Review award documents and escalate high-risk contract terms as needed
Ensure submissions align with corporate policies and Federal Acquisition Regulations (FAR)
Required Experience
3-5 years of experience writing proposals for government (preferably federal) agencies
Strong written and verbal communication skills
Proven ability to manage multiple proposals simultaneously
High attention to detail and deadline discipline
Proficiency with Microsoft and Google business tools
Preferred Background
Federal proposal or capture experience
Technical writing exposure
Knowledge of wireless or telecom services
Legal, contracts, or compliance experience
Bachelor's degree in business, Legal Studies, Communications, or related field
$60k-82k yearly est. 2d ago
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Proposal Writer (Federal)
Mastech Digital 4.7
Technical writer job in Annapolis, MD
We are looking for an experienced professional to lead the creation of high-quality, compliant proposals for government agencies. This role involves managing the entire proposal process, from reviewing requirements to submitting winning responses.
Key Responsibilities:
Prepare responses to government requests for information, quotes, bids, and proposals.
Review RFPs to capture all technical, legal, and administrative requirements.
Write clear, persuasive responses that demonstrate our ability to meet agency needs.
Act as the main contact for Contracting Officers; handle inquiries and clarifications.
Work with internal experts to gather content and secure commitments for proposals.
Review final award documents for accuracy and flag high-risk terms to management.
Ensure all submissions comply with corporate policies and federal regulations.
Must-Have Skills:
Experience writing proposals for government (preferably federal) agencies.
Excellent verbal and written communication.
Ability to synthesize information from multiple sources into concise documents.
Strong time management and ability to handle multiple tasks simultaneously.
High attention to detail.
Proficiency in Microsoft Office and Google Workspace.
$83k-122k yearly est. 2d ago
Principal/Sr. Principal Technical Editor and Writer (Engineering Documentation)
Northrop Grumman 4.7
Technical writer job in Annapolis, MD
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: A US Government security clearance per customer's requirements.TRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
We are seeking a technicalwriter to write, rewrite and/or edit technical documents for customer delivery as well as internal publications. The technicalwriter will not only support the integration of multiple authors' viewpoints into single documents for delivery points, but they will also independently write internal documentation to capture the procedures of our equipment by working with subject-matter experts (SMEs) within laboratory environments. Supporting proposal efforts will also be expected in this role, which will require close collaborate with subject matter experts to prepare technical sections of proposals that effectively communicate technical solutions and methodologies. This will also require the technicalwriter to maintain and organize documentation to ensure that all proposal materials are version-controlled and easily accessible.
What You'll Get to Do:
Edit customer deliverables like concepts of operations, design packages, systems execution plans, etc.
Edit and review proposal content for technical accuracy, clarity, and compliance with client instructions and standards under tight deadlines
Capture proposal language to support the delivery of technical management volumes, program management plans, rough order of magnitudes, etc.
Develop documents that define the design, material, function, and performance requirements of a product or its components
Write and edit internal technical documents, such as standard operating procedures, equipment setups, manuals, operational specifications, test plans, etc. to clearly and effectively communicate technical specifications and instructions
Collaborate with a diverse set of technical experts/SMEs to understand the documentation needs of our programs
Negotiate and integrate different viewpoints and relay, receive information, and collaborate in a team environment
Acquire subject knowledge by interviewing engineers, physicists, technicians, directors, and other product developers/SMEs; observing performance of production methods; and referring to technical specifications, blueprints, engineering illustrations, and trade journals
Conduct quality review of materials
Research engineering data/technical manuals and utilize SMEs, team members, and established processes to complete technical authoring under lead's supervision
Independently demonstrate skill and ability to perform fairly complex professional tasks
Interact with senior internal and external personnel on significant matters often requiring coordination between organizations
May develop and deliver presentations
Uphold general understanding and application of NG's principles, concepts, practices, and standards; knowledge of industry practices; knowledge of AP style or other similar guidelines
This position will serve on-site in Linthicum / Annapolis Junction, MD
.
This position can be filled as a Principal Technical Editor and Writer or Sr. Principal Technical Editor and Writer.
Basic Qualifications for Principal Technical Editor and Writer:
Bachelor's Degree and 5 Years of relevant experience; OR 3 Years with Master's; 1 Year with a PhD
Demonstrated experience collaborating across teams and interpreting technical information to develop documentation
Demonstrated experience in style guidelines of general writing and technical writing
Ability to simplify complex information for a target audience
Excellent command of grammar, punctuation, and syntax with a keen eye for detail
This position requires the applicant to be a U.S. citizen
Clearance: Candidate must be able to obtain and maintain the necessary US Government security clearance per customer's requirements
Basic Qualifications for Sr. Principal Technical Editor and Writer:
Bachelor's Degree and 8 Years of relevant experience; OR 6 Years with Master's; 4 Years with a PhD
Demonstrated experience collaborating across teams and interpreting technical information to develop documentation
Demonstrated experience in style guidelines of general writing and technical writing
Ability to simplify complex information for a target audience
Excellent command of grammar, punctuation, and syntax with a keen eye for detail
This position requires the applicant to be a U.S. citizen
Clearance: Candidate must be able to obtain and maintain the necessary US Government security clearance per customer's requirements
Preferred Qualifications:
Demonstrated experience with collaborating cross functionally and interpreting technical information to develop documentation
Proficient in the interpretation of engineering data, such as parts lists, application lists, schematics, and blueprint readings
Proficient with navigating through and working within SharePoint and Word
Familiar with configuration management of documents
Active TS/SCI Clearance with Polygraph
Primary Level Salary Range: $81,800.00 - $128,400.00Secondary Level Salary Range: $102,000.00 - $160,200.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
$102k-160.2k yearly Auto-Apply 31d ago
Student - Newsletter Writer
Ursinus College 4.4
Technical writer job in Collegeville, PA
Responsibilities: Write a newsletter 1-2 times per month recapping and previewing Hub activities, to be distributed to the Hub listserv.
Requirements:
Current full-time student at Ursinus College
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
$57k-70k yearly est. Auto-Apply 60d+ ago
Technical Writer
ITW 4.5
Technical writer job in Harrisburg, PA
Alpine, an ITW company, provides a suite of proprietary software, engineering services, and equipment that enables our customers to design, engineer, and fabricate structural building components (trusses & wall panels) using both light-frame wood construction and light-gauge steel materials. Partnering with truss manufacturers, lumber & building material suppliers, and homebuilders, we deliver solutions that improve productivity, quality, and profitability.
We're looking for a self-motivated **TechnicalWriter** to join our team in Fort Lauderdale, FL (remote/hybrid option available). In this role, you'll take full ownership of Alpine's online Help Documentation platform, translating complex product functionality into clear, concise, and engaging content. You'll work closely with Product Owners, developers, QA, and customer-facing teams to ensure every feature is thoroughly documented and easy to use.
ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help you care for yourself, your family, and your future.
**Job Description**
+ **Help Documentation Management**
+ Own Alpine's online Help platform across several software products.
+ Translate complex technical processes and workflows into clear, concise, and user-friendly content.
+ **Self-Directed Workflow Execution**
+ Monitor product Jira boards to identify and prioritize documentation needs.
+ Coordinate with Product Owners and subject-matter experts to gather accurate information and real-world use cases.
+ Maintain consistent publishing cadence and version control.
+ **Cross-Functional Collaboration**
+ Partner with product owners, developers, QA, and support to align documentation deliverables with release schedules.
+ Contribute to evolving documentation standards and system enhancements.
**Key Competencies for Success**
+ **Hands-On Product Expertise** Quickly learn complex software tools and accurately reflect real-world use cases in your writing.
+ **Self-Directed Execution** Proactively identify documentation gaps, manage multiple priorities, and meet deadlines with minimal oversight.
+ **Collaborative Communication** Skilled at extracting information from diverse stakeholders, resolving ambiguity, and integrating feedback.
**Qualifications**
+ Experience using Alpine truss design software or similar strongly preferred.
+ Excellent writing, editing, and organizational skills
+ 3+ years of technical writing experience, preferably in software or industrial products
+ Proven track record creating user manuals, online help, or knowledge-base content
+ Comfortable working in a fast-paced, agile environment and collaborating cross-functionally
**Compensation Information:**
Certain states require that pay information be included in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate's qualifications, prior experience, and the geographic location. For example, In Illinois, the pay rate will be between $85,000-$105,000 (highly experienced).
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
$85k-105k yearly 60d+ ago
Technical Writer 2
Avid Technology Professionals 4.7
Technical writer job in Annapolis, MD
Microsoft Office Tools (specifically Outlook, Excel, Powerpoint, Visio, Word) -Experience or knowledge with ServiceNOW and/or JIRA or similar ticketing/tracking databases Six (6) years' experience as a TW in programs and contracts of similar scope, type, and complexity is required.
TS/SCI with full scope polygraph
REQUIRED EDUCATION
Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional TW experience may be substituted for a bachelor's degree.
$75k-100k yearly est. 31d ago
Technical Writer
Actalent
Technical writer job in Dover, PA
Job Title: TechnicalWriterJob Description The TechnicalWriter will be responsible for writing and updating materials for reports, manuals, proposals, and catalogs, focusing on work methods and procedures. This role involves creating, editing, and updating user guides, Standard Operating Procedures (SOPs), and training materials for both employees and clients.
Responsibilities
* Study production and experimental activities to determine operating procedures and details.
* Interview production and engineering personnel, as well as read journals and reports, to become familiar with product technologies and production methods.
* Organize material and complete writing assignments according to set standards regarding order, clarity, style, and terminology.
* Ensure all documents meet internal standards and regulatory requirements.
* Review and validate documentation for completeness, clarity, and consistency before distribution.
* Collaborate with engineers and production managers as a subject matter expert to gather information and materials for documentation.
* Assist with technical duties as needed, including machine diagnostics and training.
Essential Skills
* 2+ years of experience in technical writing, specifically for manufacturing and machinery.
* Ability to read and interpret technical drawings from the start.
* Strong aptitude for organizing material and writing assignments with attention to order, clarity, style, and terminology.
Work Environment
The position involves collaborating with engineers and production managers, focusing on documentation that meets internal standards and regulatory requirements. The role may require assisting with technical duties, including machine diagnostics and training, in a manufacturing and machinery context.
Job Type & Location
This is a Permanent position based out of Dover, PA.
Pay and Benefits
The pay range for this position is $70000.00 - $85000.00/yr.
Will obtain Will obtain Will obtain Will obtain
Workplace Type
This is a fully onsite position in Dover,PA.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
$70k-85k yearly 1d ago
Technical writer
Integrated Resources 4.5
Technical writer job in Carlisle, PA
A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
• Capable of taking information from technical reports, batch records or raw notebook data and then converting information to cogent process descriptions
• Ability to recognize and remediate errant process descriptions
• Be a contributing member of a team conducting process investigations and provide appropriate close-out documentation summarizing conclusions and supporting rationale
• Be a contributing member of a team to establish new systems and processes and converting these into standard operating procedures
Background qualifications:
• Target greater than five years of process support (manufacturing technical operations, process development, etc.)
• BS degree in science related field (engineering, chemistry)
• Demonstrated written and verbal communication skills.
Qualifications
Background qualifications:
• Target greater than five years of process support (manufacturing technical operations, process development, etc.)
• BS degree in science related field (engineering, chemistry)
• Demonstrated written and verbal communication skills.
Additional Information
Best Regards,
Regards,
Surbhi Khurana
Technical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
Certified MBE |GSA - Schedule 66 I GSA - Schedule 6211
Direct: 732-429-1647
(F) 732-549-5549 X 225
www.irionline.com
“INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)
$54k-74k yearly est. 60d+ ago
Technical Writer
Orbis Operations 4.6
Technical writer job in Maryland
Orbis Operations is seeking TechnicalWriters to support its government customer in Fort Meade, MD. Required Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriate level Polygraph Task Description:
Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation. Writes and edits technical documentation for all of the project's hardware and software to include installation, configuration and how-to documentation. Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources. Responsible for providing expert editing for all program CDRLs for delivery to the government. Knowledgeable in system, software, and test technical documentation requirements. Familiarity with DIDs, Confluence, SharePoint, Microsoft Word. Responsibilities:
Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
Gather technical information, prepares written text
Maintain a current internal documentation library
Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
Prepare and maintain operations documentation, user guides and manuals and technical publications
Prepare reports, responses, and briefings targeted to a wide range of audiences
Work with developers to produce quality documentation and training materials
Coordinate layout and design of documents
Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems
Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information
Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies
Apply technical manual standard NSA DS-89 to work products
Qualifications:
Current TS/SCI with polygraph required
Master's or Bachelor's degree in technical discipline
6-10+ years of TW
Orbis Operations is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$60k-80k yearly est. 60d+ ago
Technical Writer
Momentum 4.6
Technical writer job in Crownsville, MD
Responsive recruiter Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
Wellness resources
Schedule: Full-time, on-site (in-person collaboration with SMEs and executive staff required)
We are seeking a detail-oriented TechnicalWriter to support the development of a comprehensive IT Request for Proposal (RFP). The ideal candidate will have a strong background in IT documentation and the ability to translate complex technical information into clear, user-friendly language for both technical and non-technical audiences.
Responsibilities:
Research, outline, draft, and edit a new technical RFP in alignment with State procurement standards.
Collaborate with internal departments, subject matter experts, and leadership to gather content and requirements.
Translate complex technical concepts into structured, accessible documentation.
Ensure all deliverables meet quality, consistency, and compliance standards.
Produce supporting technical documentation such as procedure manuals and specifications as needed.
Required Qualifications:
Bachelor's degree in Information Technology, Computer Science, English, Communications, or a related field (additional experience may be considered in lieu of degree).
Minimum of 6 years of experience as an IT TechnicalWriter.
Proven experience drafting technical RFPs or similar procurement documents for large-scale IT initiatives.
Strong understanding of IT terminology, software development, and system infrastructure.
Demonstrated ability to work independently and communicate effectively across technical and non-technical teams.
Preferred Skills:
Professional writing certification (e.g., CPTC) a plus.
Experience with technologies such as SQL Server, Java, APIs, cloud computing, stored procedures, and Microsoft Data Center environments.
Familiarity with state or federal procurement processes.
Exceptional attention to detail and ability to manage multiple priorities under tight deadlines.
Note: Writing samples will be required if selected for an interview. Compensation: $80,000.00 - $85,000.00 per year
Momentum, Inc. (Momentum) is a small, women-owned IT and Management Consulting firm based in Camp Hill, Pennsylvania. Founded in 1998, Momentum has grown to employ more than 75 employees and expand its services to public and private sector clients throughout the mid-Atlantic region, resulting in the successful delivery of more than 450 projects to more than 100 unique customers of all shapes and sizes across a broad range of industries and specialties.
Momentum is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law.
Momentum provides a full complement of technical and professional services within our four core service offerings:
Management Consulting
Process Improvement
Project Management
Implementation Support
$80k-85k yearly Auto-Apply 60d+ ago
Technical Writer and Communications Coordinator - Center Township, PA
Ardex Americas 3.7
Technical writer job in Center, PA
ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities.
We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future.
TechnicalWriter and Communications Coordinator.
We are immediately hiring a TechnicalWriter and Communications Coordinator. In this role your primary responsibility is to develop and maintain accurate product documentation, including product installation instructions for individual products and systems. Additional duties include managing electronic filing, proofreading materials, and collaborating with marketing teams.
Reporting to the Technical Communications Manager, this full-time position is based at our corporate offices in Center Township, PA. The schedule is Monday-Friday, 8:00 a.m. to 5:00 p.m., with some flexibility available following a successful training period.
What you will do:
* Develop a thorough understanding of the technical aspects of company product offerings through on-the-job training.
* Support development of written reports in response to a high volume of requests from internal and external customers including
* Creating and maintaining technical documentation on ARDEX products and communicating any changes or updates
* Support creation and administration of study materials and technical exams for field staff continuing technical education requirements.
* Assist with PowerPoint presentations used for technical customer training
* Interview colleagues and customers as needed to obtain necessary product and installation information
* Thorough documentation of all correspondence and activity related to product requests
* Warranty confirmations
Experience and Skills:
What you will bring to ARDEX:
* Previous experience in technical writing and/or related discipline preferred.
* Exceedingly detail and process oriented and must be able to write with precision, clarity and accuracy.
* Must be able to communicate effectively, both verbally and in writing, presentation skills a plus
* Must excel in a fast-paced, dynamic environment and be able to adapt to daily urgencies.
* Must possess excellent technical writing and proofreading skills; writing samples will be required.
* Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook, internet usage and CRM
* Ability to prioritize, schedule and handle multiple tasks
* Excellent telephone and interpersonal communication skills
* Excellent listening and problem-solving skills
* Ability to work both independently with minimal supervision and with a team
* Fluent in Spanish and/or French a plus
* Demonstrates our company values; Fuel Passion, Drive Innovation, Embrace Responsibility, Embody Integrity, Build Belonging.
Education
* Minimum four (4) year college degree required.
Benefits
* Generous Paid Time Off (PTO) and 11 Paid Holidays
* Paid Parental Leave to support growing families.
* 401(k) with Company Match to help you save for retirement.
* Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
* Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
* Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
* Tuition Assistance for associate and bachelor's degrees
* Discounted Gym Memberships to support your fitness goals.
* Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
Be part of the team that's Building Tomorrow at *********************
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$49k-65k yearly est. 3d ago
Technical Writer
Business Integra 3.6
Technical writer job in Bethesda, MD
Founded in 2001, Business Integra is an 8(a) Certified, Woman-Owned, Small Disadvantaged Business (SDB). Our CMMI Maturity Level 3 and ISO standardized IT services help transform government and commercial organizations in strategic ways-seamlessly aligning their strategic missions with regulations and industry best practices - ensuring that their ultimate visions are made reality. We are maturing and transforming to provide our customers “IT-as-a-Service” - with a sharper focus on outcomes, operational efficiency, competitiveness, and rapid response - consistent with business requirements. Our extensive team of PhD's, senior IT management, strategy consultants, seasoned IT solutions architects/project managers, and qualified software engineers deliver high quality IT solutions through proven methodologies and innovation.
Job Description
Role : TechnicalWriter
Location : Bethesda MD
Duration : Full-time
Must have any clearance secret/Top secret/interim Secret.
Essential Functions
1. Create documentation methodology and framework.
2. Document core product and customer solution-specific code.
3. Create document flow diagrams.
4. Document programming methodologies and toolkit use.
5. Develop and maintain user-training materials.
6. Document training curricula.
7. Develop on-line help screens.
Competencies
1. Problem Solving/Analysis.
2. Technical Capacity.
3. Communication Proficiency.
4. Time Management.
Required Education and Experience
1. Bachelor's degree in a communication or technical discipline, or equivalent experience.
2. Previous technical experience.
3. Knowledge of currently used technical language.
They must be willing to work at BI HQ (Bethesda MD) and at the Client site in Roslyn, VA for meetings
Respectfully,
Gulati Gourav
Sr Technical Recruiter
Business Integra Inc,
Office:
************ Ext 183
| Fax: ************
***********************
or
********************
A WBE | DBE/MBE Corporation
8(a) | CMMI Level 3 | ISO 9001-2008 | GSA Schedule 70
Additional Information
All your information will be kept confidential according to EEO guidelines.
$57k-74k yearly est. 14h ago
IT Business Optimization Implementation Analyst 4
Oracle 4.6
Technical writer job in Harrisburg, PA
IT Business Optimization Implementation Analyst will: - Responsible for support Sourcing, Procurement and Standard Cost tools, Fusion attributes, UAT testing for each Fusion release, user support and training. IT Business Implementation Analyst must be the Fusion Sourcing, Procurement and Costing subject matter expert to create and document the business process and workflow, create training material, train employees and suppliers, measure key performance indicators and drive process improvements.
- Responsible for new supply chain IT solutions, improvements and support. Must be able to understand workflows identify improvements and new solutions, develop implementation strategies, and project requirements: scope, resources and schedule. Ensure plans, processes and procedures meet Oracle goals and requirements.
- Understand industry best practices to develop efficient processes, procedures and tools, communicate, and train the organization and suppliers.
- Engage with Oracle stakeholders to evaluate requirements, benefits and objectives for the solutions or improvements, goals, metrics, reporting and data sharing methods.
- Analyze applicable global supply chain business requirements, propose and present efficient options to implement by collaborating with IT, suppliers and other stakeholders to ensure current and proposed supply chain IT functionality meet the business requirements, deliverables and timelines.
- Develop manage projects plans, coordinate cross-functional teams through meetings and track progress, ensuring projects completion on time and within budget.
- Develop SQL business reports to support the business operations, performance metrics and decision making.
- Develop, document, communicate, and train the organization on business practices, tools and procedures.
- Engage and collaborate with stakeholders to streamline, document workflows and processes. Look and implement opportunities to improve efficiencies.
- Engage with stakeholders to ensure processes, procedures and reporting meet policy and regulatory requirements.
- Provide backup support to other process owners.
**Responsibilities**
What are we looking for in a candidate?
- Bachelor's degree or master's degree in Information Technology, Information Systems, or Equivalent
- 8+ years experience in supply chain IT roles with a track record of problem solving, effectively managing projects in an empowered and changing environment.
- Experience with Oracle's ERP tool suite modules including product development, procurement, sourcing, planning and highly proficient SQL programming.
- Highly motivated, innovative self-starter who can transform complexity and ambiguity into clarity.
- Expertise in analyzing, simplifying and presenting data, and developing dashboards.
- Leadership, project management, presentation, and influencing skills.
- Experience designing and implementing projects requiring cross-group collaboration.
- Excellent written and oral communication, customer service, business acuity, problem solving and ability to multitask.
- Ability to collaborate and write detailed business requirements and user documentation.
- Track record of being an enthusiastic, creative, resourceful, and effective team player with experience leading and influencing internal and external resources to ensure successful outcomes.
- Lean Six Sigma Green/Black Belt, Agile, Scrum and/or PMP Certifications are a plus.
- No Visa Sponsorship is available for this position.
Detailed Description and Job Requirements
The IT Business Implementation Analyst is responsible for developing and maintaining Supply Chain Operations process, infrastructure, reporting, tools, and analysis to support various Supply Chain Operations and Oracle Corporate programs. Projects and assignments will vary over time. Initial focus will be on supporting Oracle ERP sourcing, procurement, product and supply chain tools.
- Experience and in-depth knowledge with Oracle ERP procurement, product BOMs, planning modules and structures.
- Experienced leading contributor providing direction and mentoring to others.
- High supply chain business acumen and complex problem-solving skills.
- Provide examples of business processes/workflows analyzed and re-engineered to improve efficiency.
- Ability to document workflows, provide mistake-proof instructions and teach/mentor users.
- Understand industry best practices for sourcing and procurement workflows and reporting.
- Work cross functionally to understand the impact of sourcing and procurement processes on downstream process such as manufacturing, planning, cost accounting, global tax implications and fulfillment.
- Must be able to demonstrate experience with SQL programming and creating reports or analysis from various data sources.
- Write business requirements to support tool enhancements and new tool functionality for business process improvements.
- When key tool functionality fails, diagnose and correct the failures to enable business continuity. Take a leadership role to apply root cause corrective action principles (8D) to drive metrics, permanent resolutions to new or chronic tool problems.
- Diagnose and resolve user issues and log trouble tickets with the tool developers. Follow up on the tickets to ensure the problem is permanently resolved.
- Understand and deploy the 8 Disciple (8D) Problem Solving Process.
As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
$97.5k-199.5k yearly 57d ago
Technical Writer
Data Intelligence 4.5
Technical writer job in Philadelphia, PA
The TechnicalWriter will support the Naval Surface Warfare Center in Philadelphia, PA, by creating and maintaining technical documentation, including policies, procedures, strategic plans, and cybersecurity documentation. The ideal candidate will be responsible for writing clear, concise, and accurate technical content, ensuring that documentation meets high standards and aligns with the needs of the organization and its stakeholders. Additionally, the TechnicalWriter will present technical documents and strategic plans to executives, facilitating effective communication across teams.
**This position is contingent upon award of contract**
Key Responsibilities:
Write and update policies, technical documents, strategic plans, designs, cybersecurity operations, and procedures.
Collaborate with subject matter experts (SMEs) to gather information and ensure technical accuracy in documentation.
Review and revise existing documents to ensure they remain up to date and compliant with organizational standards.
Develop and maintain clear and accessible documentation that supports both technical and non-technical stakeholders.
Present and explain policies, technical documents, and strategic plans to senior executives and leadership teams.
Ensure documentation meets security, compliance, and regulatory requirements, particularly related to cybersecurity.
Work with cross-functional teams to align content and streamline documentation processes.
Support the development of training materials based on technical documentation.
Required Skills/Experience:
Bachelor's degree in Computer Science, Information Technology, or an equivalent Science, Technology, Engineering, or Mathematics (STEM) degree.
At least 8 years of relevant experience in technical writing or a similar field.
Prior experience supporting Navy programs.
Proven experience writing complex technical documents, including policies, procedures, and cybersecurity documentation.
Ability to translate complex technical information into clear, easy-to-understand content for diverse audiences.
Strong verbal and written communication skills, with the ability to present technical information to both technical and non-technical audiences.
Knowledge of cybersecurity operations and relevant security standards.
Proficient with technical writing tools and software, such as Microsoft Office Suite, Adobe Acrobat, or similar tools.
At least a Secret level security clearance (required).
Current IAM Level II certification or higher (required).
Preferred Skills/Experience:
Experience working in a military or government environment.
Familiarity with the U.S. Navy's documentation standards and processes.
About Us:
Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran's organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.
Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
$49k-68k yearly est. 60d+ ago
IT technical writer
Us Tech Solutions 4.4
Technical writer job in Bethesda, MD
US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************
We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.
Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.
Job Description
We are looking for a TechnicalWriter to produce high-quality documentation that contributes to the overall success of our users. You will join a team of talented people who work collaboratively with desktop support analysts and other IT professionals to make our services easier to use.
Qualifications
Responsibilities
· Work with internal teams to obtain an in-depth understanding of the IT Service and the documentation requirements
· Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
· Create and maintain the information standards
· Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
· Write easy-to-understand user knowledge base articles, frequently asked questions, online help and user guides
· Create tutorials to help end-users use a variety of IT services
Requirements
· Proven working experience in technical writing of desktop support documentation (2 to 5 years)
· Ability to deliver high quality documentation paying attention to detail
· Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
· Excellent written skills in English
· Strong working knowledge of Microsoft Office (including O365 and sharepoint)
· Customer oriented person
Additional Information
Thanks & Regards,
Saikat Ghosh
Senior Technical Recruiter
Desk: ************** Ext. 7452
Direct: **************
$60k-88k yearly est. 60d+ ago
Senior Specialist - Fulfillment Documentation SBA National
Fulton Bank 4.7
Technical writer job in Lancaster, PA
Value Proposition
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.
Overview
This is a full-time, remote career opportunity. Core working hours will be 8 am - 5 pm, Monday through Friday.
The role will act as the primary resource for Small Business Administration (SBA) clients following credit approval to facilitate the loan through settlement including general administrative functions, relationship manager and client correspondence, due diligence review, coordination with bank counsel, and document delivery. Works to settle new and modified Small Business Administration (SBA) commercial loans and complete due diligence in a timely manner. Prepares and delivers all required loan documentation. Ensure that the loans are settled according to credit approval, Bank policy, SBA Standard Operating Procedures (SBA SOP) and that they adhere to state and federal lending regulations to reduce the risk of financial loss to the Bank. The role will understand client needs and engage professionally and proactively with clients, attorneys, internal partners and all third parties to ensure an efficient and effective fulfillment process, understanding various risks associated with closing and documentation of SBA commercial loans and working to mitigate identified risks. May serve as a mentor, including supervisory responsibility for less experienced SBA Fulfillment Specialists or Processors.
Responsibilities
Conducts due diligence on SBA loan parties, collateral, and all pertinent approval requirements, including review of corporate/entity documentation, UCC and lien searches, title commitments, and insurance policies, in accordance with SBA Standard Operating Procedures (SOP).
Reviews entity formation and organizational legal documents to validate authorized signers and ensure appropriate parties are included in SBA loan documentation.
Reviews and analyzes documentation to ensure compliance with approved credit terms, bank policies, SBA SOPs and applicable federal and state regulatory standards.
Collaborates directly with SBA borrowers, relationship managers, credit officers, and internal operations teams to facilitate a smooth loan closing process.
Partners closely and communicates professionally with external third parties, including outside counsel, title companies, and insurance providers, to collect and validate all required documentation.
Prepares and maintains internal SBA-specific closing checklists as well as attorney checklists for assigned loans to track progress and ensure all conditions are met prior to settlement.
Verifies critical loan attributes such as borrower and guarantor information, loan terms, and collateral descriptions to ensure consistency with SBA E-Tran Terms and Conditions and internal systems.
Ensures all due diligence documentation aligns with Fulton's internal records and SBA requirements.
Prepares SBA loan documents using Fulton's internal documentation system, ensuring accuracy and compliance with SBA SOP.
Coordinates with bank counsel to review outside counsel documentation ensuring compliance with approved underwriting guidelines, company policies, SBA SOPs, and regulatory standards for all states.
Reviews loan documentation prepared by counsel to ensure bank approval and guidelines are followed and addresses any discrepancies between attorney documentation and bank requirements.
Coordinates settlement logistics, prepares and approves disbursements, and provides instructions to fund in accordance with bank and SBA guidelines.
Assists in resolving documentation issues and procedural questions, ensuring compliance and timely resolution.
Manages a high volume of SBA loan transactions simultaneously, prioritizing tasks independently to meet deadlines and service level agreements (SLAs).
Consistently meets SLAs with both internal partners and external clients, maintaining a high standard of service and responsiveness.
Additional Responsibilities
If assigned supervisory duties, plans, assigns, and evaluates the work of staff, provides guidance and coaching, establishes individual goals and objectives, monitors volume, workflow and quality, manages performance.
Qualifications Education
Associate Degree or the equivalent experience. Specialty: business, administration or related. (Required)
Bachelor's Degree or the equivalent experience. Specialty: business, administration or related. (Preferred)
Experience
5 or more years knowledge of commercial lending functions, with a focus on Small Business Administration (SBA) loan programs, including familiarity with SBA Standard Operating Procedures (SOP), lending documentation requirements, and collateral standards. (Required)
4 or more years experience with attorney closings, review of commercial loan documents, and interaction with attorney closing transactions. (Required)
4 or more years paralegal or equivalent related to legal review of commercial loan documentation. (Required)
5 or more years customer service. (Preferred)
Certifications
Paralegal certification. (Preferred)
Knowledge, Skills, and Abilities
Strong understanding of SBA loan requirements, including when and how changes to loan terms require updated credit approval, in alignment with SBA Standard Operating Procedures (SOP). (Required)
Clear knowledge of various business entity types and legal structures, with the ability to interpret and apply this knowledge to SBA loan documentation and eligibility requirements. (Required)
Proven ability to manage multiple SBA loan transactions simultaneously, prioritize tasks effectively, and solve problems in a fast-paced, deadline-driven environment. (Required)
Self-motivated team player with strong verbal and written communication skills. (Required)
Reputation for responsiveness, attention to detail, and a customer-focused mindset. (Required)
Experience reviewing and interpreting corporate legal documents, SBA loan documentation, and standard due diligence materials (Required)
Knowledge of complex due diligence material relevant to SBA loan transactions. (Preferred)
Proficient in Microsoft Word, Outlook, LaserPro, and nCino programs. (Preferred)
Other Duties as Assigned by Manager
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
Pay Transparency
To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
The hourly rate for this position is $30.29 - $50.48.
Additional Compensation Components
This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.
Benefits
Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.
EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
$30.3-50.5 hourly Auto-Apply 3d ago
Technical Writer Skill Level 1
Cyberlinx Solutions
Technical writer job in Annapolis, MD
The Level 1 TechnicalWriter shall possess the following capabilities:
Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
Gather technical information, prepares written text
Maintain a current internal documentation library
Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
Prepare and maintain operations documentation, user guides and manuals and technical publications
Work with developers to produce quality documentation and training materials
Work on all phases of documentation
Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
Prepare reports, responses, and briefings targeted to a wide range of audiences
Coordinate layout and design of documents
Qualifications:
Two (2) years experience as a TW in programs and contracts of similar scope, type, and complexity is required. Associate's degree in a technical discipline from an accredited college or university is required. Two (2) years of additional TW experience may be substituted for an Associate's degree.
$57k-78k yearly est. 60d+ ago
Procedure and Process Writer - Retail Operations
First National Bank (FNB Corp 3.7
Technical writer job in Pittsburgh, PA
Primary Office Location: 626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. Procedure and Process Writer - Retail Operations Business Unit: Operations Reports to: Manager of Retail Operations Process Improvement
Position Overview:
This role is responsible for developing, standardizing, and maintaining operational documentation across key business units within Retail Operations. The ideal candidate will have a strong background in technical writing and banking operations, with the ability to translate complex processes into clear, actionable procedures. This position will collaborate closely with Risk, Compliance, and Legal teams to ensure alignment with regulatory expectations, but will reside within the Enterprise Operations function.
Primary Responsibilities:
Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Retail Operations.
Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls.
Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines.
Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC).
Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
BA or BS
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5
Skills Required to Perform the Primary Responsibilities of this Position:
MS Excel - Intermediate Level
Excellent organizational, analytical and interpersonal skills
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
MS Word - Expert Level
Detail-oriented
AIB Courses/Certifications
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$45k-51k yearly est. Auto-Apply 60d+ ago
Content/Copywriter
Tw Interactive Search 3.3
Technical writer job in Philadelphia, PA
Our client is the nation's largest non-profit professional educational institution devoted to financial services. Holding the highest level of academic accreditation, The College has served as a valued business partner to banks, brokerage firms, insurance companies and others since 1927. The College's faculty represents some of the financial services industry's foremost thought leaders.
Job Description
Primary Duties
• Develops engaging and compelling content for a variety of audiences in support of differing objectives.
• Leverages knowledge of marketing communications strategy across all channels including print, web, social media, mobile, and video.
• Assists AVP of Marketing and Communications in the development of content strategy.
• Researches, writes, edits, and publishes materials for digital platforms that are captivating and SEO friendly.
• Uses working knowledge of SEO and tactics to improve website traffic generation.
• Creates digital and print marketing tools including dynamic emails, websites, blog posts, images, and videos that enhance marketing efforts.
• Enforces brand tone and voice guidelines for all digital content and copy.
• Guarantees the quality of site, email, and digital content to ensure copy, images, hyperlinks, and other assets meet branding guidelines and are fully functional.
• Assumes accountability for the accuracy and integrity of content.
• Models and upholds company core values.
• Performs other related duties and responsibilities as assigned.
Qualifications
• Performs other related duties and responsibilities as assigned.
QUALIFICATIONS:
• Excellent verbal and written communication skills, and ability to interact professionally with a diverse group of individuals
• Entrepreneurial spirit with a strong sense of ownership, urgency, and follow through
• Demonstrated ability to effectively manage time and prioritize efforts
• Strong interest in current media and social media trends
• Ability to multi-task and work in a fast paced environment
• Open to growing as part of a team - ability to take direction and be taught
• Knowledge of current cultural and technology trends
• Experience with Drupal, Google Analytics, and/or Adwords a plus
Additional Information
EXPERIENCE/EDUCATION:
• 1-3 years of experience
• Bachelor's Degree in English, Marketing, or a related field
• Knowledge of the Insurance/Financial Services industry
• Comfortable working with a Mac.
• All applicants must submit a writing portfolio in addition to resume and cover letter
$49k-71k yearly est. 14h ago
Voice AI Conversation & Campaign Writer
Medical Guardian 4.2
Technical writer job in Philadelphia, PA
Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we're redefining what it means to age confidently and independently.
We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose.
About the Role
Medical Guardian is seeking a curious, creative, detail-oriented Voice AI Conversation & Campaign Writer to help build the next generation of AI-powered engagement experiences for our members and caregivers. This is an ideal role for someone early in their career who is passionate about AI, human-centered communication, language, sentiment, and behavior design - and wants to grow into the expanding field of conversational AI.
You will write the scripts, messaging flows, and conversation logic that power our voice AI bots, ensuring that every interaction feels empathetic, natural, clear, and aligned with the Medical Guardian brand and mission. You'll collaborate closely with Product, Data, AI Engineering, and Member Experience teams to shape meaningful conversations that support seniors' wellness, safety, and engagement.
What You'll Do
Write conversational scripts, dialogue flows, and engagement campaigns for AI voice bots and automated outreach
Interpret sentiment, tone, and emotional cues to shape empathetic and appropriate responses
Build behaviorally informed outreach sequences, including wellness check-ins, nudges, reminders, and caregiver communications
Collaborate with AI engineers and product managers to translate campaign goals into conversational logic
Test and refine bot dialogs based on performance data, sentiment analysis, and user feedback
Maintain brand voice guidelines and ensure tone consistency across all AI interactions
Partner with Member Services to ensure conversations meet real-world needs and reduce friction
Document conversational patterns, edge cases, and escalation paths for human handoff
Stay current on trends in conversational AI, behavior design, linguistics, and human-computer interaction
About You
1+ years of experience in writing, content creation, UX writing, customer success, support scripting, marketing copywriting, or related fields
Strong command of English language, tone, clarity, and grammar
Natural empathy and the ability to write for sensitive and emotionally nuanced situations
Curiosity about AI, machine learning, and conversational design (formal background not required)
Comfortable analyzing feedback, sentiment data, and performance metrics to improve scripts
Excellent communication skills and ability to collaborate with cross-functional teams
Highly organized with strong attention to detail
Interest in supporting seniors, healthcare innovation, or mission-driven work
Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
Must have the ability to work from our Philadelphia office on Tuesdays and Wednesdays.
Bonus Skills (Not Required)
Experience with conversational AI platforms (e.g., Dialogflow, Voiceflow, Cognigy, etc.)
Background in psychology, linguistics, creative writing, communication, or human behavior
Experience writing support scripts or call center playbooks
Familiarity with sentiment detection, natural language processing, or AI ethics
Understanding of APIs
Experience with telephony systems such as Five9
Exprience with campaign management with outreach to customers
Why Join Medical Guardian?
Work at the forefront of AI + human hybrid care, building tools that meaningfully impact people's lives
Opportunity to grow into product, AI design, or conversational strategy roles
Mission-driven culture focused on safety, wellness, and empowering aging adults
Collaborative team environment where innovation and empathy are valued
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick Time Off & Holidays)
Company Paid Short Term Disability and Life Insurance
Retirement Plan (401k) with Company Match
How much does a technical writer earn in Lower Allen, PA?
The average technical writer in Lower Allen, PA earns between $47,000 and $85,000 annually. This compares to the national average technical writer range of $48,000 to $87,000.
Average technical writer salary in Lower Allen, PA
$63,000
What are the biggest employers of Technical Writers in Lower Allen, PA?
The biggest employers of Technical Writers in Lower Allen, PA are: