Telephone claims representative vs insurance coordinator

The differences between telephone claims representatives and insurance coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a telephone claims representative and an insurance coordinator. Additionally, a telephone claims representative has an average salary of $42,400, which is higher than the $32,788 average annual salary of an insurance coordinator.

The top three skills for a telephone claims representative include PIP, litigation and coverage issues. The most important skills for an insurance coordinator are patients, customer service, and insurance verification.

Telephone claims representative vs insurance coordinator overview

	Telephone Claims Representative	Insurance Coordinator
Yearly salary	$42,400	$32,788
Hourly rate	$20.38	$15.76
Growth rate	-3%	-3%
Number of jobs	14,218	108,509
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 75%	Bachelor's Degree, 36%
Average age	44	44
Years of experience	4	4

Telephone claims representative vs insurance coordinator salary

Telephone claims representatives and insurance coordinators have different pay scales, as shown below.

	Telephone Claims Representative	Insurance Coordinator
Average salary	$42,400	$32,788
Salary range	Between $31,000 And $57,000	Between $25,000 And $41,000
Highest paying City	-	Oakland, CA
Highest paying state	-	New Hampshire
Best paying company	-	University of California, Berkeley
Best paying industry	-	Pharmaceutical

Differences between telephone claims representative and insurance coordinator education

There are a few differences between a telephone claims representative and an insurance coordinator in terms of educational background:

	Telephone Claims Representative	Insurance Coordinator
Most common degree	Bachelor's Degree, 75%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Telephone claims representative vs insurance coordinator demographics

Here are the differences between telephone claims representatives' and insurance coordinators' demographics:

	Telephone Claims Representative	Insurance Coordinator
Average age	44	44
Gender ratio	Male, 37.5% Female, 62.5%	Male, 9.9% Female, 90.1%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	11%	11%

Differences between telephone claims representative and insurance coordinator duties and responsibilities

Telephone claims representative example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Draft contentions for arbitration and submit evidence to support those contentions.
Negotiate liability with other insurance companies when possible, review files and documents for arbitration process.
Complete field inspection of losses including accurate scope of damages, photographic evidence collection, written estimates utilizing Xactimate estimating software.
Set up payment arrangements with the at-fault party that cause harmed to the GEICO insure.

Insurance coordinator example responsibilities.

Verify patient dental insurance coverage and limitations with major private and business dental insurance providers as well as Medicaid and Medicare.
File to record patient demographics in numerous EMR systems and paper charts if applicable.
Prepare providers and staff for ICD-10 transition.
Post and reconcile all daily insurance, patient payments and transactions within the EMR system.
Experience in registration in healthcare, business office and physician billing, with reimbursement and collections.
Process all Medicare claims, explaining HMO changes to patients in detail and accurately documenting all benefits.

Telephone claims representative vs insurance coordinator skills

Common telephone claims representative skills

PIP, 26%
Litigation, 26%
Coverage Issues, 10%
Bodily Injury Claims, 8%
Customer Service, 7%
Process Claims, 3%

Common insurance coordinator skills

Patients, 26%
Customer Service, 11%
Insurance Verification, 7%
Insurance Eligibility, 4%
Medicaid, 3%
Medical Terminology, 3%

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Office and Administrative Industry
Telephone Claims Representative
Telephone Claims Representative vs Insurance Coordinator

Updated January 8, 2025

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