Tool dispatcher vs yardmaster/customer service/crew dispatching

Differences between tool dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Tool dispatcher example responsibilities.

• Manage customer service satisfaction by providing update eta and location of drivers.
• Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
• Track and trace shipments from different rail yards and dispatch before LFD to prevent additional costs.

Yardmaster/customer service/crew dispatching example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
• Enter tender and movement numbers in AS400.
• Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
• Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
• Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
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