Transportation dispatcher vs city dispatcher

The differences between transportation dispatchers and city dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a transportation dispatcher and a city dispatcher. Additionally, a city dispatcher has an average salary of $44,847, which is higher than the $36,218 average annual salary of a transportation dispatcher.

The top three skills for a transportation dispatcher include customer service, patients and data entry. The most important skills for a city dispatcher are customer locations, customer demand, and customer expectations.

Transportation dispatcher vs city dispatcher overview

	Transportation Dispatcher	City Dispatcher
Yearly salary	$36,218	$44,847
Hourly rate	$17.41	$21.56
Growth rate	-8%	-
Number of jobs	12,205	9,376
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	Bachelor's Degree, 51%
Average age	43	43
Years of experience	2	2

Transportation dispatcher vs city dispatcher salary

Transportation dispatchers and city dispatchers have different pay scales, as shown below.

	Transportation Dispatcher	City Dispatcher
Average salary	$36,218	$44,847
Salary range	Between $28,000 And $46,000	Between $24,000 And $83,000
Highest paying City	Paramus, NJ	-
Highest paying state	Alaska	-
Best paying company	Northrop Grumman	-
Best paying industry	Manufacturing	-

Differences between transportation dispatcher and city dispatcher education

There are a few differences between a transportation dispatcher and a city dispatcher in terms of educational background:

	Transportation Dispatcher	City Dispatcher
Most common degree	High School Diploma, 31%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Transportation dispatcher vs city dispatcher demographics

Here are the differences between transportation dispatchers' and city dispatchers' demographics:

	Transportation Dispatcher	City Dispatcher
Average age	43	43
Gender ratio	Male, 45.9% Female, 54.1%	Male, 76.7% Female, 23.3%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between transportation dispatcher and city dispatcher duties and responsibilities

Transportation dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Monitor and report various GPS routes, road and weather conditions.
Work with different lines of accounting (LOA) for DTS and PCS transactions.
Keep track of all drivers on the road and delivery times and departure times through GPS tracking.
Schedule and coordinate HVAC technician's daily activities, part requisitions, and deliver detail customer information for technicians.
Determine the nature of the call and deploy the proper medical units and equipment need within the contracted eta time standards.

City dispatcher example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Guide drivers as they are on the road delivering groceries at various locations.

Transportation dispatcher vs city dispatcher skills

Common transportation dispatcher skills

Customer Service, 33%
Patients, 17%
Data Entry, 9%
Patient Care, 6%
Patient Transport, 5%
CPR, 4%

Common city dispatcher skills

Customer Locations, 23%
Customer Demand, 20%
Customer Expectations, 13%
DOT Regulations, 7%
Data Entry Functions, 7%
Outbound Operations, 6%

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Transportation Dispatcher
Transportation Dispatcher vs City Dispatcher

Updated January 8, 2025

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