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Transportation dispatcher vs truck dispatcher

The differences between transportation dispatchers and truck dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a transportation dispatcher and a truck dispatcher. Additionally, a transportation dispatcher has an average salary of $36,218, which is higher than the $35,756 average annual salary of a truck dispatcher.

The top three skills for a transportation dispatcher include customer service, patients and data entry. The most important skills for a truck dispatcher are truck loads, safety regulations, and customer service.

Transportation dispatcher vs truck dispatcher overview

Transportation DispatcherTruck Dispatcher
Yearly salary$36,218$35,756
Hourly rate$17.41$17.19
Growth rate-8%-
Number of jobs12,20561,928
Job satisfaction--
Most common degreeHigh School Diploma, 31%High School Diploma, 35%
Average age4343
Years of experience22

What does a transportation dispatcher do?

A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes. He/She maintains up-to-date records and reviews the driver log to check for violations and errors. As a Transportation Dispatcher, you will basically act as the middle man between several units and people. You will be required to always be in communication with the maintenance team to see which vehicles are ready for use and when the out-of-service ones will be returned to the fleet.

What does a truck dispatcher do?

A truck dispatcher is tasked with scheduling deliveries, passenger transport, or shipments that are conducted by truck; they work hand in hand with truck drivers. They maintain communication with customers record shipment details, ensure pick-up times, and discuss any other issues. A track dispatcher is also responsible for tracking delivery trucks to ensure that goods arrive on time and undamaged. They may also be in charge of setting up routes.

Transportation dispatcher vs truck dispatcher salary

Transportation dispatchers and truck dispatchers have different pay scales, as shown below.

Transportation DispatcherTruck Dispatcher
Average salary$36,218$35,756
Salary rangeBetween $28,000 And $46,000Between $24,000 And $52,000
Highest paying CityParamus, NJLivermore, CA
Highest paying stateAlaskaConnecticut
Best paying companyNorthrop GrummanMarathon Petroleum
Best paying industryManufacturingEnergy

Differences between transportation dispatcher and truck dispatcher education

There are a few differences between a transportation dispatcher and a truck dispatcher in terms of educational background:

Transportation DispatcherTruck Dispatcher
Most common degreeHigh School Diploma, 31%High School Diploma, 35%
Most common majorBusinessBusiness
Most common college--

Transportation dispatcher vs truck dispatcher demographics

Here are the differences between transportation dispatchers' and truck dispatchers' demographics:

Transportation DispatcherTruck Dispatcher
Average age4343
Gender ratioMale, 45.9% Female, 54.1%Male, 57.3% Female, 42.7%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage7%7%

Differences between transportation dispatcher and truck dispatcher duties and responsibilities

Transportation dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Monitor and report various GPS routes, road and weather conditions.
  • Work with different lines of accounting (LOA) for DTS and PCS transactions.
  • Keep track of all drivers on the road and delivery times and departure times through GPS tracking.
  • Schedule and coordinate HVAC technician's daily activities, part requisitions, and deliver detail customer information for technicians.
  • Determine the nature of the call and deploy the proper medical units and equipment need within the contracted eta time standards.
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Truck dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Develop and quoted rates to shippers and agents.
  • Handle and resolve problems as they arise with shippers and drivers.
  • Guide truck drivers to donation pick up locations, via computer and GPS location.
  • Provide real time GPS tracking of traffic and all drivers on the road as dispatcher for the company.
  • Excel as an OTR refrigerate dispatcher and are key in the the company's adoption of Mcleod software for dispatch functions.
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Transportation dispatcher vs truck dispatcher skills

Common transportation dispatcher skills
  • Customer Service, 33%
  • Patients, 17%
  • Data Entry, 9%
  • Patient Care, 6%
  • Patient Transport, 5%
  • CPR, 4%
Common truck dispatcher skills
  • Truck Loads, 23%
  • Safety Regulations, 15%
  • Customer Service, 13%
  • Delivery Appointments, 11%
  • Owner Operators, 5%
  • GPS, 4%

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