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The differences between transportation dispatchers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a transportation dispatcher and a yardmaster/customer service/crew dispatching. Additionally, a transportation dispatcher has an average salary of $36,218, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a transportation dispatcher include customer service, patients and data entry. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.
| Transportation Dispatcher | Yardmaster/Customer Service/Crew Dispatching | |
| Yearly salary | $36,218 | $31,397 |
| Hourly rate | $17.41 | $15.09 |
| Growth rate | -8% | -8% |
| Number of jobs | 12,205 | 157,794 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 31% | High School Diploma, 41% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes. He/She maintains up-to-date records and reviews the driver log to check for violations and errors. As a Transportation Dispatcher, you will basically act as the middle man between several units and people. You will be required to always be in communication with the maintenance team to see which vehicles are ready for use and when the out-of-service ones will be returned to the fleet.
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
Transportation dispatchers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.
| Transportation Dispatcher | Yardmaster/Customer Service/Crew Dispatching | |
| Average salary | $36,218 | $31,397 |
| Salary range | Between $28,000 And $46,000 | Between $25,000 And $38,000 |
| Highest paying City | Paramus, NJ | - |
| Highest paying state | Alaska | - |
| Best paying company | Northrop Grumman | - |
| Best paying industry | Manufacturing | - |
There are a few differences between a transportation dispatcher and a yardmaster/customer service/crew dispatching in terms of educational background:
| Transportation Dispatcher | Yardmaster/Customer Service/Crew Dispatching | |
| Most common degree | High School Diploma, 31% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation dispatchers' and yardmaster/customer service crew dispatchings' demographics:
| Transportation Dispatcher | Yardmaster/Customer Service/Crew Dispatching | |
| Average age | 43 | 43 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |