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Truck dispatcher vs security dispatcher

The differences between truck dispatchers and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a truck dispatcher and a security dispatcher. Additionally, a truck dispatcher has an average salary of $35,756, which is higher than the $33,347 average annual salary of a security dispatcher.

The top three skills for a truck dispatcher include truck loads, safety regulations and customer service. The most important skills for a security dispatcher are customer service, patients, and patrol.

Truck dispatcher vs security dispatcher overview

Truck DispatcherSecurity Dispatcher
Yearly salary$35,756$33,347
Hourly rate$17.19$16.03
Growth rate-3%
Number of jobs61,92882,349
Job satisfaction--
Most common degreeHigh School Diploma, 35%High School Diploma, 33%
Average age4343
Years of experience22

What does a truck dispatcher do?

A truck dispatcher is tasked with scheduling deliveries, passenger transport, or shipments that are conducted by truck; they work hand in hand with truck drivers. They maintain communication with customers record shipment details, ensure pick-up times, and discuss any other issues. A track dispatcher is also responsible for tracking delivery trucks to ensure that goods arrive on time and undamaged. They may also be in charge of setting up routes.

What does a security dispatcher do?

Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

Truck dispatcher vs security dispatcher salary

Truck dispatchers and security dispatchers have different pay scales, as shown below.

Truck DispatcherSecurity Dispatcher
Average salary$35,756$33,347
Salary rangeBetween $24,000 And $52,000Between $26,000 And $41,000
Highest paying CityLivermore, CABellevue, WA
Highest paying stateConnecticutAlaska
Best paying companyMarathon PetroleumBrigham and Women's Hospital
Best paying industryEnergyHospitality

Differences between truck dispatcher and security dispatcher education

There are a few differences between a truck dispatcher and a security dispatcher in terms of educational background:

Truck DispatcherSecurity Dispatcher
Most common degreeHigh School Diploma, 35%High School Diploma, 33%
Most common majorBusinessCriminal Justice
Most common college--

Truck dispatcher vs security dispatcher demographics

Here are the differences between truck dispatchers' and security dispatchers' demographics:

Truck DispatcherSecurity Dispatcher
Average age4343
Gender ratioMale, 57.3% Female, 42.7%Male, 43.0% Female, 57.0%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage7%7%

Differences between truck dispatcher and security dispatcher duties and responsibilities

Truck dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Develop and quoted rates to shippers and agents.
  • Handle and resolve problems as they arise with shippers and drivers.
  • Guide truck drivers to donation pick up locations, via computer and GPS location.
  • Provide real time GPS tracking of traffic and all drivers on the road as dispatcher for the company.
  • Excel as an OTR refrigerate dispatcher and are key in the the company's adoption of Mcleod software for dispatch functions.
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Security dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Train to use CPR and AEDs.
  • Train in the use of TDD for communicating with the hearing impair community.
  • Operate computers, fax machines, copiers, printers, TDD systems etc.
  • Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
  • Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.
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Truck dispatcher vs security dispatcher skills

Common truck dispatcher skills
  • Truck Loads, 23%
  • Safety Regulations, 15%
  • Customer Service, 13%
  • Delivery Appointments, 11%
  • Owner Operators, 5%
  • GPS, 4%
Common security dispatcher skills
  • Customer Service, 15%
  • Patients, 8%
  • Patrol, 8%
  • Computer Aided Dispatch, 7%
  • Emergency Situations, 5%
  • CCTV, 5%

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