Post job

Wolters Kluwer jobs in Houston, TX

- 48 jobs
  • Customer Success Manager - Engagement Manager

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP) product portfolio. They serve as a trusted advisor for our largest and most strategic accounts and are responsible for optimizing customer outcomes to ensure alignment with the client's clinical, operational, and strategic goals. They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization, implementation projects are well-managed, communication plans are effectively designed and executed, and ongoing performance is managed. They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved. Internally, this position contributes to the development of both internal and external best practices, participates in training and onboarding, and mentors teammates in their growth and development. **RESPONSIBILITIES** + **Customer Relationship Management** + Partner with Sales to build and maintain the health and well-being of assigned accounts, effectively managing customer expectations, and supporting success and renewal + Act as CE liaison for customer executive leadership as it relates to project planning, execution, implementation and utilization efforts + Complete Executive Business Reviews (EBRs) to align on progress, ROI, and future opportunities in collaboration with senior management and Sales + Develop and deliver compelling presentations and facilitate strategic, consultative discussions with key stakeholders + Share best practices and encourage their adoption to maximize product value and outcomes + Design workflows, trainings, and deployment plans to meet unique customer needs + Win support for process and performance improvement plans related to customer success, product development, and service improvements based on strategic account feedback + Work with customers to set utilization goals and benchmark success, leveraging tools (reports, case studies, client references, etc.) to win and maintain customer support + Manage and nurture relationships with key decision-makers and stakeholders across multiple departments (clinical, administrative, and executive levels) + Develop a deep understanding of the strategic account's goals, pain points, and long-term objectives to align WKH solutions with their needs + Ensure the products deliver measurable value to the customer, while educating decision-makers and stakeholders on the tangible benefits being provided + Build credibility with key stakeholders by delivering valuable insights and expert guidance, positioning yourself as a trusted advisor for strategic discussions and decision-making. + Foster long-term relationships with both internal teams and customers, continuously working to deepen trust and collaboration. Build a wide network of internal champions for WK products and leverage these relationships to drive product adoption and customer satisfaction + **Implementation and Project Management** + Understand and uncover customer needs, initiatives, and deployment opportunities + Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities with milestones and goals. This includes ensuring the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support, Enterprise Support, Research & Analytics, Lifecycle Marketing, etc.) and for a variety of activities (access planning, configuration, and execution; training & onboarding; communication plans & digital programs; reporting, etc.) + Assess internal resource needs and requirements for efficient and effective implementation + Report on progress and effectiveness of plans to customer leadership and internal stakeholders. Identify and monitor potential risks to the customer relationship or satisfaction and proactively trigger escalation paths and develop remediation strategies when necessary + Direct Customer Success Specialists in executing supporting implementation activities, including workflow design, customer configuration, branding & tailoring, and customer training and best practices tailored to the needs of high-value accounts + Ensure plan execution by direct contribution and oversight of assigned team members' efforts, prioritizing efforts and resources for assigned customer portfolio. + **Ongoing Utilization Management** + Oversee and analyze customer utilization patterns to identify areas of risk, opportunity, and need + Present insights that showcase how WKH solutions contribute to their goals + Conduct utilization reviews with customer providing actionable insight into product usage and making data-driven recommendations for improvement + Work with customers to re-engineer workflow processes where necessary + Partner with marketing on communication planning including lifecycle marketing, targeted customer communications, and thought leadership campaigns + Identify cross-sell/up-sell opportunities by assessing customer needs and aligning additional products, services, or features that drive value and enhance their experience + **Implementation Scoping** + Advise sales team in establishing contract terms and pricing for the solution + Collaborate with sales team in reviewing and finalizing implementation scope, timelines, and milestones + **Related Duties** + Establish positive, collaborative relationships with customer representatives even under difficult or escalated circumstances + Act and communicate professionally as a representative of the CE team + Respond quickly and appropriately to customer questions, needs and requests and coordinate resources to meet those needs **QUALIFICATIONS** **Education:** Bachelor's degree required, Business/Health Administration preferred. Advanced degree or equivalent experience recommended. **Experience:** + 4+ years direct healthcare experience preferred + 5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization + Healthcare Landscape preferred + In-depth knowledge of clinical decision support (CDS) products and is aware of the competition and market differentiators + Deep understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows + Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures + Remain current on trends, regulatory changes, and innovations in the industry Act as a thought leader by sharing insights, whitepapers, and case studies with strategic accounts **Other Knowledge, Skills, Abilities or Certifications:** + Excellent project management skills to track large, complex software implementations across multiple customer sites + Familiarity with customer success platforms and CRMs + Data-oriented, consultative approach to promote product utilization with customers + Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives + Superb presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams **TRAVEL:** approximately 30% - 40% **About Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** **Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. **Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their workflow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $121.4k-170.1k yearly 8d ago
  • Senior Clinical Editor - Nursing

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. **RESPONSIBILITIES** + Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. + Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. + Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. + Manage all phases of the clinical content development cycle for digital products. + Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. + Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. + Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. + Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. + Collaborate with the Content Editing Manager to develop workflow schedules. + Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. + Communicate with subject matter experts and other authorities to resolve clinical queries. + Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. + Assist with new content and product development under the direction of the Content Director and Product Manager. + Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. + Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. + Answer customer queries and respond to their requests. + Report improvement opportunities, solutions, and progress to the management team. + Assist in managing high-volume content workflows and priorities. + Support quality assurance initiatives for multimedia content. + Evaluate content performance metrics and suggest improvements. + Ensure compliance with legal and ethical content guidelines. **QUALIFICATIONS** **Education:** College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). **Experience:** + Minimum of 5 years recent nursing experience required + Critical Care experience preferred + Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. + Active RN license required. **TRAVEL:** \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $81,400 - $113,800 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $81.4k-113.8k yearly 12d ago
  • Summer 2026 Internship - OPIS Strategic Insights / Analytics Intern

    Dow Jones 4.0company rating

    Houston, TX job

    Summer 2026 Internship - CMA Strategic Insights team Application Deadline: November 15, 2025 We encourage you to submit your application as soon as you can as internship applications are reviewed on a rolling basis. Internship Dates: June 8, 2026 - August 14, 2026 (You must be available to work during this period) About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Team: OPIS, a Dow Jones company, delivers price discovery, short- and long-term outlooks, expert analysis and market news across the global energy and chemical industries, allowing stakeholders to buy and sell those commodities confidently. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to the needs of the energy and chemical markets and responds with flexible and easy-to-use products: accurate pricing data, insightful analysis, powerful software and educational events. Navigating world energy and chemical markets is complex - OPIS makes it simpler. About the Role: The summer intern will contribute to a global team responsible for strategic, long-term market forecasts and cost analytics within the chemical industry. This position entails supporting updates to chemical product data and integrated long-term projections through the application of advanced analytics and models, as well as associated publications. Specific responsibilities encompass data management, participation in the development of new commercial products and product enhancements, and involvement in projects aimed at improving data quality and process efficiency. The intern will be an integral part of a core local team while also collaborating closely with international product experts. This role is a hybrid position in our Houston, TX office. You Will: Gain comprehensive understanding of global chemical market dynamics and industry trends. Participate in market analytics projects alongside local and/or global team members. Provide support in the collection and auditing of model input and output data. Assist in the creation and configuration of internal models and client deliverables. You Have: Currently enrolled in and pursuing a bachelor's degree, preferably in chemical engineering, chemistry, or related discipline. BY NEXT SUMMER, YOU WILL BE:either a rising junior or rising senior in your undergrad program. Demonstrated proficiency in Microsoft Office applications (Excel, PowerPoint). Possession of robust analytical skills, including the capacity for creative problem-solving and meticulous attention to detail. Exemplary organizational skills, evidenced by the ability to manage multiple tasks and effectively prioritize based on project deadlines. Fluency in English, both written and spoken, at a professional business level. Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - OPIS - CMA Job Category: Administration, Facilities & Secretarial Union Status: Non-Union role Pay Range: $25.00 - $25.00 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49296
    $25-25 hourly 15d ago
  • Lead Technology Project & Program Manager, M&A Integrations

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. As the **Lead Technology Project & Program Manager, M&A Integrations** , you will be responsible for overseeing projects or workstreams aimed at transforming infrastructure, with focus on merger and acquisitions, and divestitures. You will collaborate closely with cross-functional teams, including engineering, operations, product development, and business stakeholders, to ensure the successful planning, implementation, and delivery of merger and acquisition integrations or divestments projects/workstreams. In this role, you will report to the Vice President, Technology Project and Program and work a hybrid schedule (2 days in office and 3 days remote) from one of our local offices. **Essential Duties and Responsibilities:** Program Management + Accountable for the successful delivery of M&AD IT projects/workstreams and execution of aspects of project life cycle leveraging M&AD playbook. Develop project plans, including timelines, milestones, and ensure that projects are delivered on time, within scope, and within budget + Identify potential risks, dependencies, and roadblocks in the M&AD technology workstreams/projects. Implement mitigation plans and escalate critical issues to senior management when necessary + Collaborate with internal and external stakeholders to understand their requirements, expectations, and concerns are met. Build strong working relationships with key stakeholders and effectively communicate project progress, status, and outcomes. + Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts. + Deliver change management activities for projects/workstreams in scope Resource Management + Working with functional leaders to ensure resource availability and allocation to required projects to reach objectives + Manage ClickTime data tracking and enable appropriate allocations of costs + Develop meaningful actionable reports, as needed. + Assist in the development of business cases while working with the associated leaders. **Additional Knowledge & Skills:** + **Possess** Project Management Professional (PMP) certification (preferred) + **Communicate** complex ideas clearly and effectively through presentations and discussions + **Build** strong relationships and collaborates across all levels of the organization + **Influence** outcomes through persuasion, facilitation, and training to drive positive results + **Solve** problems creatively and **implement** innovative solutions + **Apply** project management tools, methodologies, and best practices to deliver successful outcomes + **Lead** projects through the full life cycle-from initiation to completion + **Analyze** data and situations to make informed decisions and recommendations + **Adapt** quickly and remains resourceful in dynamic environments + **Identify** opportunities for continuous improvement and **delivers** added value to stakeholders + **Ensure** projects are completed on time, within scope, and on budget + **Utilize** change management concepts to ensure smooth business transitions. **Qualifications:** Education: + Bachelor's degree in Computer Science, Information Technology, or related field. Prefer advanced degree. Experience: + 10+ years-of demonstrated progressive experience in IT Project management with focus on infrastructure, cybersecurity or Backoffice + 3+ years' experience with shared services model **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $145.5k-203.9k yearly 7d ago
  • Business Analysis Manager - ORM & EHS Sr. Business Analyst

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer is a global leader in professional information services, combining deep domain expertise with specialized technology to help professionals make confident decisions. Every day, our customers use our solutions to save lives, improve businesses, and build better judicial and regulatory systems. We help them get it right. **Find your place here.** Learn more about Wolters Kluwer (****************************** and Enablon (*************************************************** , the recognized leader in EHS and Operational Risk Management solutions. **What We Offer: ** The Business Analysis Manager role offers growth potential opportunities, professional development, the opportunity to be truly impactful to the business, an engaging team environment, a hybrid work schedule ( _in-office two days a week - East Coast preferred, Central considered_ ), and amazing benefits. **Office Locations:** Contact Wolters Kluwer | Wolters Kluwer (***************************************************** Link=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) **What You'll be Doing:** As a **Business Analysis Manager** , you'll work independently with minimal supervision, often leading internal projects and driving key initiatives that impact multiple teams. You'll play a critical role in translating business needs into actionable functional designs, ensuring the successful delivery of Enablon solutions that address complex client challenges. This role requires not only strong technical expertise but also exceptional communication and relationship-building skills. You'll engage directly with clients, listen actively to their needs, and clearly articulate how Enablon's products can help achieve their business objectives. You'll also have the opportunity to propose innovative solutions and contribute to the development of new Enablon offerings-helping shape the evolution of our services and strengthen our position as a trusted partner in Operational Risk Management (ORM) and Environment, Health & Safety (EHS). Our ideal candidate has hands-on experience in ORM and EHS implementation, a solid understanding of regulatory requirements and industry best practices, and the ability to work from one of our Eastern U.S. offices two days per week to better collaborate with our Europe-based team. If this sounds like you, we'd love to connect. **Be the difference with us.** **Key Tasks: ** + Responsible for the requirements gathering and elicitation translating this into the functional design document + Lead in design sessions and workshops, participate in relevant project meetings during the design phase and knowledge transfer with various other project stakeholders, internal and external. + Participate in the estimation of effort for new projects or change requests + Work closely with the Subject Matter Expert team to define exact domain requirements + Conduct gap analysis and/or study the business processes of a customer + Create stories that describe the functional (features) and non-functional scope (performance, security, and other expectations) of a customer project + Act as a point of reference for the Implementation Squad to translate the functional and business requirements into stories. + Provide Support and coaching to Professional Services consultants to implement user stories and client functional requirements during the project. + Ensure customer satisfaction and enhance relationship management + Design and maintain Enablon Best Practice Templates and Certified add-ons, + Develop, document, and maintain professional Services processes and procedures. + Take Initiative to improve internal processes **You're a Great Fit if You Have/Can:** Education: + 4-year degree in Computer Science, Software Engineering or equivalent + Business Analyst Foundation or similar is a plus + Prince-2 Foundation is a plus Experience: + Proven experience designing and implementing Enablon software across multiple modules + Skilled in requirements analysis and global implementation across key business domains, including: Permit To Work, Barrier Management, Operational Safety, Plant Management, Environmental, Health & Safety Management, Compliance Management, Process Safety Management. + Functional knowledge of key business domains such as EHS, Compliance and Operational Risk, with experience aligning Enablon capabilities to business processes and objectives + Experience on multiple projects across a variety of industries and applications + Experience in Software Product Development + Experience as a Consultant or Business Analyst in the software industry. + Ability to set and manage priorities judiciously. + Demonstrable knowledge of software development lifecycle and activities. + A strong understanding of software Agile methodologies Technical skills: + Demonstrated skills in Enablon implementation services + Creating project documentation + Knowledge of bug-tracking systems + Excellent command of English both written and oral + Ability to solve complex problems and to exercise judgment based on the analysis of multiple sources of information Soft Skills: + Strong relationship-building skills including the ability to relate constructively to all levels of the organization. + Excellent oral & written communication skills + Able to set and manage priorities judiciously + Able to articulate ideas to both technical and non-technical addressees. + Self-motivated and directed, initiative, collaborative, a strong motivator and team player, result and goal-oriented + Naturally persuasive, able to negotiate and solve problems + Demonstrate great attention to detail while still articulating the 'big picture". + Work collaboratively and effectively with diverse, multi-stakeholder groups. + Able to synthesize complex and diverse information. + Able to transform details and facts into recommendations and action plans. + Able to produce clear and informative policy and process documentation. + Demonstrate an analytic mindset with the ability to creatively solve problems. + Excel at operating in a fast-paced and changing environment, remaining focused on results and goals. + Explain difficult or sensitive information, work to build consensus. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit ************************* , follow us on Twitter (************************************ , Facebook (*************************************** , and LinkedIn (************************************************** Info=tar Id%3A14***********%2Ctas%3Awolters%20kluwer%2Cidx%3A2-1-6) **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $121.4k-170.1k yearly 36d ago
  • Lead Product Software Engineer | DevOps

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    **_NOTE: This is a hybrid position requiring 8 days per month at an approved Wolters Kluwer location._** As a **Lead DevOps Engineer** , you will play a pivotal role in architecting and implementing scalable, resilient infrastructure and CI/CD pipelines that support the full software development lifecycle. You will collaborate closely with Wolters Kluwer Product Teams to integrate DevOps best practices into agile development workflows, driving continuous integration, automated testing, and rapid deployment. Your work will directly impact system reliability, performance, and maintainability, ensuring our applications meet high standards of software quality and operational excellence. Partnering with application development teams, you will help bridge the gap between development and operations, enabling seamless delivery of microservices, containerized applications, and cloud-native solutions. You will also mentor a team of DevOps engineers, fostering a culture of engineering rigor, code-as-infrastructure, and continuous learning through peer reviews, technical workshops, and hands-on guidance **Responsibilities:** + Engineer and automate scalable, secure Cloud Infrastructure in Azure and AWS using Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Jenkins, applying software development best practices like modularization, version control, and testing. + Lead the engineering adoption of IaC across Service Operations and Delivery, mentoring teams on reusable code patterns, configuration management, and DevOps pipelines. + Design and implement modern compute architectures, including containerized and serverless solutions (AKS, EKS, Docker, Azure Functions), with a focus on scalability, maintainability, and performance. + Develop and maintain CI/CD pipelines as software products, ensuring robust testing, artifact management, and deployment orchestration across multiple environments. + Architect and support Cloud Native solutions, aligning with software engineering principles such as abstraction, decoupling, and observability. + Build observability into systems using telemetry, logging, and tracing to support proactive issue detection and root cause analysis. + Ensure infrastructure and automation solutions align with enterprise DevOps and Security engineering standards, contributing to architectural governance and compliance. + Mentor DevOps engineers with a focus on software craftsmanship, clean code, and continuous improvement. + Prototype and evaluate emerging technologies, applying engineering rigor to assess feasibility, performance, and integration potential. + Apply Site Reliability Engineering (SRE) principles such as error budgets, SLIs/SLOs, capacity planning, and incident response to improve system reliability and reduce operational toil. + Contribute to architectural design and engineering standards for infrastructure and platform services. + Deploy and maintain critical applications, ensuring high availability, fault tolerance, and performance tuning. + Modernize legacy systems through re-architecture, refactoring, and cloud-native transformation strategies. + Identify and address engineering inefficiencies, proposing automation and architectural improvements. + Lead post-incident reviews, contributing to blameless root cause analysis and systemic fixes. + Promote knowledge sharing of automation and DevOps engineering practices across teams and departments. + Participate in on-call rotations, applying engineering discipline to improve alert quality, reduce noise, and automate remediation **Qualifications: ** + Bachelor's Engineering and a Master's degree in Computer Science or a related field + Minimum 8 years of software related experience required, with a mixture of Site Reliability, DevOps, or Release Engineering experience with Software Engineering experience in backend services, middleware or data systems + Strong background in software development, with experience in languages such as Python, .NET or Java. + Possess recent experience with Cloud infrastructure (Azure and AWS) + Proficient in Shell Scripting Languages (PowerShell & Bash). + Understanding of the core Azure/AWS services (PaaS, IaaS, SaaS). + Proficiency with automation and source configuration management tools such as Git + Experience with infrastructure as code tools such as Terraform or CloudFormation. + Experience with continuous integration and deployment tools such as Azure DevOps, Jenkins or Travis CI. + Able to clearly explain technical projects to diverse staff to gain their support. + Strong attention to detail with excellent problem-solving skills. + Experience and deep commitment to the transformation to a DevOps culture focusing on continuous integration - full lifecycle of building, automated and performance testing, and automating deployment. + Experience building platforms for Observability and defining standard operating procedures + Experience with diagnostic tools and script automation of Windows and Linux **Preferred Experience: ** + Experience maintaining and deploying highly available, fault-tolerant cloud-native systems at scale using Infrastructure as Code automation and CI/CD pipelines **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ************************************************** **Diversity Matters** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $145.5k-203.9k yearly 60d+ ago
  • Business Analysis Manager - Senior Enablon EHS & Operational Risk Manager

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer is a global leader in professional information services, combining deep domain expertise with specialized technology to help professionals make confident decisions. Our Enablon platform is the recognized global leader in Environmental, Health & Safety (EHS) and Operational Risk Management (ORM) solutions, supporting organizations in building safer, more compliant, and more resilient operations. The Senior Enablon EHS & Operational Risk Analyst/Consultant is a hands-on functional expert responsible for designing, implementing, and optimizing Enablon solutions for complex client environments. This role requires deep Enablon platform experience combined with real-world EHS, Compliance, and Operational Risk Management expertise. Why this role is different: This role sits at the intersection of technology, safety, compliance, and operational risk. Success requires more than traditional business analysis, it demands deep domain expertise, system fluency, and the ability to lead complex client engagements from design through delivery. This is not a general Business Analyst role. Environmental, Health & Safety (EHS) and Operational Risk Management (ORM) experience is required. Find your place here. Learn more about Wolters Kluwer and Enablon, the recognized leader in EHS and Operational Risk Management solutions. What We Offer: The Sr. ORM & EHS Operational Risk Manager role offers growth potential opportunities, professional development, the opportunity to be truly impactful to the business, an engaging team environment, a hybrid work schedule ( in-office two days a week - East Coast preferred, Central considered ), and amazing benefits. Office Locations: Contact Wolters Kluwer | Wolters Kluwer What You'll be Doing: Lead end-to-end Enablon implementations across EHS, Compliance, and Operational Risk Management domains Translate EHS/ORM business requirements into detailed functional design documents aligned to Enablon capabilities Facilitate client workshops focused on: Requirements elicitation, Process mapping, Gap analysis, & Solution design Conduct business process and gap analyses to align client operations with Enablon best practices Act as the functional authority for Enablon during project delivery, supporting implementation squads with: User stories, Functional clarifications, & Design validation Partner closely with Subject Matter Experts to define exact domain-specific requirements Participate in project estimation for new implementations and change requests Coach and support Professional Services consultants during implementation Ensure high levels of client satisfaction and long-term relationship management Design, maintain, and improve: Enablon Best Practice Templates, Certified add-ons, & Professional Services documentation and processes Proactively identify opportunities to improve internal delivery processes and solution offerings Key Tasks: Responsible for the requirements gathering and elicitation translating this into the functional design document Lead in design sessions and workshops, participate in relevant project meetings during the design phase and knowledge transfer with various other project stakeholders, internal and external. Participate in the estimation of effort for new projects or change requests Work closely with the Subject Matter Expert team to define exact domain requirements Conduct gap analysis and/or study the business processes of a customer Create stories that describe the functional (features) and non-functional scope (performance, security, and other expectations) of a customer project Act as a point of reference for the Implementation Squad to translate the functional and business requirements into stories. Provide Support and coaching to Professional Services consultants to implement user stories and client functional requirements during the project. Ensure customer satisfaction and enhance relationship management Design and maintain Enablon Best Practice Templates and Certified add-ons, Develop, document, and maintain professional Services processes and procedures. Take Initiative to improve internal processes Required Experience & Expertise: Enablon & EHS / ORM Expertise Proven, hands-on experience implementing Enablon across multiple modules Strong functional knowledge of: Environmental, Health & Safety (EHS), Compliance Management, & Operational Risk Management (ORM) Experience working with domains such as: Permit to Work, Barrier Management, Operational Safety, Plant & Asset Management, Process Safety Management, Environmental Compliance Candidates must have this experience to be considered for the role. You're a Great Fit if You Have/Can: Professional Experience: Experience as a Functional Consultant, Implementation Lead, or Senior Business Analyst within enterprise software Background delivering client-facing software implementations in regulated or safety-critical environments Experience working across multiple industries (manufacturing, energy, healthcare, logistics, etc.) Strong understanding of the software development lifecycle and Agile methodologies Communication & Relationship Skills: Confident facilitating workshops with both technical and non-technical stakeholders Ability to clearly explain complex safety, compliance, and risk concepts Strong relationship-building skills across global, cross-functional teams Proven ability to ensure customer satisfaction throughout the project lifecycle Autonomy & Leadership: Highly self-directed and comfortable working independently Proven ability to lead initiatives, manage priorities, and drive outcomes Comfortable coaching others and creating best practices with minimal supervision Education & Certifications (Preferred): Bachelor's degree in computer science, Software Engineering, or equivalent experience Business Analyst Foundation, PRINCE2 Foundation, or similar certifications are a plus We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit ********************** follow us on Twitter, Facebook, and LinkedIn The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050
    $121.4k-170.1k yearly Auto-Apply 1d ago
  • Consultant - Legisway Implementation & Product Support

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    You will work as a consulting team member and an individual technical/business solutions consultant. Consulting work may include project management, technical consulting including product implementation, integrations, data import projects, and may include business-solutions consulting including the analysis of the client's current business objectives and business processes and designing and implementing solutions to meet the client's needs. Legisway is a SaaS productivity solution for corporate legal departments, helping them manage risk, obligations, milestones, and documents through an all-in-one set of management modules including entities, contracts, compliance, claims, intellectual property, real estate, invoices, GDPR and ticketing. In this hybrid (any WK office) position, you will be reporting to the Manager of Customer Success and Implementation within LR (Legal & Regulatory) US, a division of Wolters Kluwer. *************************************************** **Responsibilities:** + Collaborate and support customers in implementation planning, solutioning, and following best practices to achieve their goals. + Perform complex configurations and application modifications to integrate with client workflow using best practices for customers. + Gather technical specifications that meet the client's business needs and requirements. + Manage customer SaaS implementations including client-build specifications and product customizations. + Troubleshooting technical and configuration questions from our internal and external customers. + Independently collaborate with technical teams for advanced issue resolution. + Serve as the technical project manager, ushering clients through their implementation. Setting up clear milestones, communications, touchpoints, and issue management resolution + Demonstrate intricate product functionalities. + Work collaboratively with team members and others to foster an innovative, problem-solving environment. + Collaborate with level 1 support team to ensure the highest standard of customer service and communication. **Education:** + Bachelor's degree or equivalent experience. **Experience:** + Experience with SaaS implementation - especially, experience working with configurable solutions. + 2+ years' experience in a client-facing implementation role. + 4+ years' experience in information systems experience + Strong technical aptitude, experience with some level of SQL queries + In-depth conceptual and practical knowledge related to technology implementations. + Demonstrated analytical, and problem-solving skills with strong attention to detail. + You will drive projects forward in an independent environment while being a resource for colleagues. + Experience with Project Management tools (SmartSheets preferred) **Other Knowledge, Skills, Abilities:** + Strong project management skills. Minimum 1 year of experience. + Strategic Customer Service: Advanced skills in managing customer relationships. + Deep Technical Knowledge: Extensive understanding of products/services. + Solves complex problems; exercises judgment based on the analysis of multiple sources of information + You will work independently and in a team environment. + You will support multiple client projects simultaneously. + Collaborate within Technical Support and through cross-functional Product teams. + Demonstrated desired for learning and improvement. **Travel Requirements:** + Minimal travel - less than 5% \#LI-Hybrid _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $91,600 - $126,800 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $91.6k-126.8k yearly 51d ago
  • Director Product Software Engineering | Legal & Regulatory US

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    As the Director of Product Software Engineering for our Legal & Regulatory US business, you will be at the forefront of shaping the technology vision for a mission-critical product portfolio. This role is designed for a proven engineering leader who combines technical depth, product intuition, and business acumen to drive innovation across a complex multi-product suite that serves as a backbone for the legal industry. Your expertise in high-impact engineering leadership will enable us to achieve our ambitious growth objectives and set new standards in enterprise legal management technology. **In this pivotal leadership role, you will:** Serve as a member of the LRUS leadership team: As part of the DXG LR and LR US leadership teams, you will shape business and product strategy through an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning strategic priorities into actionable roadmaps for modernization, Agentic AI, and reliability serving strategy that aligns with our market objectives and customer needs. Your vision will directly influence our position in the legal technology landscape, pushing boundaries and redefining expectations for innovation and quality. **Lead Engineering Excellence:** Oversee a global team of engineers across the U.S. and India, guiding them to develop cutting-edge solutions that scale efficiently and deliver measurable impact. You'll be responsible for ensuring a robust engineering lifecycle from concept to release, incorporating best-in-class DevSecOps, QE, and UX practices through partnerships with our Centers of Excellence. **Help drive Product Innovation** : Architect solutions that address complex customer needs, transform user experiences, and enhance the operational impact of our platforms and modules. With your guidance, our engineering teams will set new benchmarks for reliability, security, and performance, establishing us as a trusted partner in legal tech. **Collaborate Across Functions** : + Success in this role depends on close alignment with Product Management, Customer Operations, and Global Business Services teams. Together, you'll ensure cohesive strategy execution, seamless delivery, and exceptional client experiences that drive long-term growth. + This is an opportunity to be at the helm of a transformative journey in a high-impact, high-visibility leadership role. You'll set the technological direction, influence our approach to business transformation, and play a critical role in achieving our mission to revolutionize the legal, regulatory and compliance content, expert solutions and software space. If you're passionate about driving both innovation and operational excellence, and you're ready to inspire a world-class team, we'd love to hear from you. **KEY RESPONSIBILITIES** **Leadership and Partnership** + Serve as a core member of the LR US leadership team, shaping business and product strategy through the engineering lens. + Partner with Product and Business leaders to align technology investments with strategic outcomes, growth, and customer value. + Represent engineering in executive decision-making, balancing innovation, delivery, and operational excellence. + Translate strategic priorities into executable roadmaps that combine platform modernization, Agentic AI integration, and reliability improvements. **Engineering Vision & Strategy** + Define and execute the technology roadmap for LR US, aligning modernization, platform evolution, and Agentic AI enablement. + Architect for scalability, reliability, and cost efficiency, adopting cloud-native patterns, distributed design, and observability by default. + Drive adoption of AI-assisted engineering, automated testing, and continuous delivery to strengthen product quality and developer efficiency. **Hands-On Technical Leadership** + Provide architectural direction and technical depth across teams, ensuring design decisions scale effectively across products. + Lead design and performance reviews, reliability improvement programs, and root cause analysis to continually raise engineering standards. + Collaborate with DXG CoEs to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering Excellence** + Utilize broad and deep knowledge base to represent the multiple DXG teams engaged with LRUS in strategic discussions. Ensure the broader technology team has a deep and holistic understanding of the necessary outcomes to support the business goals and objectives and works to create the technical strategy and plans to drive to these outcomes. Champion a culture of engineering excellence, ensuring every squad operates with clear standards for quality, velocity, reliability, and security. Establish consistent practices for code reviews, observability, automated testing, and continuous improvement across all teams. + Implement measurable engineering KPIs, from deployment frequency to incident resolution, to track and improve performance. + Lead technology initiatives forward to deliver commitments on time, on budget and for the agreed upon scope of work. + Embed DevSecOps, SRE, and data-driven engineering principles into daily execution to achieve predictable, high-quality releases + Serve as a mentor and multiplier for technical leadership, empowering senior engineers and architects to own outcomes. **People Leadership and Talent Development** + Cultivate a high-performing engineering organization by investing in talent acquisition, development, and retention, creating clear growth pathways for engineering leaders and technical experts. + Promote a culture of continuous learning and improvement, empowering teams to experiment, iterate, and drive change. + Lead by example, setting a standard for transparent communication, accountability, and a commitment to excellence that aligns with our organizational values. + Foster inclusion, learning, and psychological safety to enable creativity and ownership at all levels. + Develop strong leadership pipelines and growth paths. **Operational Excellence** + Own platform reliability, release cadence, and performance metrics, targeting best-in-class availability and zero-defect releases. + Collaborate closely with LRUS management to define and manage the technology investment and budget needed to meet business goals. Oversee engineering budgets and partner relationships, balancing internal capability and external leverage. Ensure technology deliverable spend is transparent to the business and participate in technical investment decisions together with the business in an ongoing manner. + Take accountability for the implementation of this strategy with an orientation for achieving results and a comfort level for managing results across a matrixed DXG environment. + In addition to strategy, the role is the central point for handling/addressing ad hoc key technology issues that may arise that impact business service delivery or ability to execute on the business roadmaps. + Ensure compliance, data security, and privacy are embedded throughout the engineering lifecycle. **WHAT WE'RE LOOKING FOR:** **Extensive Engineering Leadership** : + **15+ years in software engineering** , with a significant track record leading large-scale, high-impact teams in top-tier software or technology organizations. **Technical and Business Acumen** : + Deep expertise in product and platform engineering, with a background in enterprise software and familiarity with modern DevSecOps, cloud-native architecture, and scalable infrastructure. + Focus and understanding of how to drive positive business outcomes with technology. **Customer-Focused Innovation** : + Proven ability to translate customer needs into cutting-edge product features, leveraging emerging technologies and best practices to exceed market expectations. **Cross-Functional Influence** : + Strong collaborative skills, able to work effectively across functions and regions, fostering alignment and working directly with product management to provide input and help deliver cohesive product strategies that meet operational, financial, and customer goals. **Excellent communication abilities** : + Includes listening and empathy and the ability to clearly communicate at all levels and across functions within the organization; Ability to create solid relationships and drive results in a matrixed environment + Transformational Leadership: A dynamic leader who can inspire and mentor a global team, fostering a high-performance culture and driving change within an established organization. + Execution oriented: Adapt at execution with high energy, accountability fueled by well-developed organization and planning skills and a sense of urgency to address key business issues. **Background in a related space preferred, including experience:** + Serving as a technology business representative in a B2B market. + working with content businesses + implementing AI technology. **TRAVEL REQUIREMENTS** · Ability to travel both domestically & internationally approximately 25-30% of time *******Ability to work onsite 8 days a month in one of posted locations in eastern time zone or central time zone******* **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ************************************************** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $208,800 - $295,550 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $208.8k-295.6k yearly 50d ago
  • Industry Solutions Consultant, DB Compliance QA

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer's ftwilliam.com platform empowers professionals to streamline Defined Benefit (DB) plan compliance testing, valuation, and proposal generation. As an **Industry Solutions Consultant - DB Compliance QA** , you'll play a critical role in ensuring our solutions meet the highest standards of accuracy and functionality. In this position, you'll leverage your expertise in ERISA regulations and plan design-covering DB plans, DB/DC combo plans, and cash balance plans-to influence feature design and perform rigorous testing. Working within an agile team, you'll help deliver enhancements that make a real impact for our customers, ensuring every release is reliable, compliant, and user-focused. You will report to the Manager, Consulting - Industry Solutions and work a hybrid schedule (2 days in office, 3 days from home) from one of our local offices. **Responsibilities:** + Collaborate with the product owner and development team to refine user stories before development begins + Create sample plans, expected results, and acceptance criteria for new features + Perform comprehensive testing of new features and document all tests conducted, including manual and automated tests + Ensure software functionality aligns with ERISA laws and regulations + Stay current with ERISA laws, regulations, and industry standards + Maintain detailed documentation for future testing of similar features and enhancements + Identify and suggest software improvements during the testing process + Keep up to date with best practices in testing methodologies and tools + Work closely with other Industry Solutions Consultants to develop consistent testing policies and procedures **Qualifications:** + ASPPA Credential, such as QPA, or NIPA Credential + At least 3 years of experience working with peer review in retirement services + 1 years of experience working in a development QA environment + Experience with customer support is a plus + Familiarity with various project management and workflow tools + Experience with ftwilliam.com DB Compliance software is a plus + Detail oriented + Quick learner and self-starter + Ability to multi-task + Ability to work well in a team + Ability to perform well under pressure + Ability to perform well with minimal supervision + \#LI-Hybrid **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $77k-108k yearly est. 27d ago
  • Principal AI Engineer

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    This is a Hybrid role requiring 2 days a week in a Wolters Kluwer office The Principal AI Engineer will be a key contributor to the design, development, and delivery of advanced Generative AI applications in customer-facing products. This role requires expertise in agent-based AI frameworks, as well as strong proficiency in evaluation, tuning, scaling, and cost management of production AI systems. Working closely with the AI Platform team, the Principal AI Engineer will develop advanced AI capabilities into the company's platform, enabling scalable adoption across the product portfolio. The engineer will champion best practices in quality, safety, observability, and performance, ensuring that AI solutions deliver measurable business value. This is a highly collaborative role that combines technical leadership, production-grade software engineering, and cross-functional engagement to accelerate the adoption of operational AI solutions. Key Responsibilities: AI Solution Delivery * Design and deliver production-ready AI solutions, with a focus on generative AI and agent-based applications. * Optimize and scale AI systems for latency, throughput, cost efficiency, and reliability. * Lead efforts on fine-tuning, evaluation, and monitoring of models in real-world environments. * Implement observability frameworks for ongoing quality and safety validation of deployed models. Platform & Architecture Contributions * Collaborate with the AI Platform team to expand AI components and services into the enterprise AI platform. * Drive platform improvements that enable scalable adoption of generative AI across multiple products. * Establish design patterns, architecture standards, and frameworks for building AI-powered solutions. Best Practices & Governance * Define and enforce best practices for responsible AI, covering quality, safety, fairness, and compliance supporting AI Governance * Champion techniques for evaluation, benchmarking, and model lifecycle management. * Ensure secure, compliant, and cost-effective use of hyper-scaler AI services and cloud infrastructure. Leadership & Collaboration * Mentor and guide AI engineers and product teams on technical approaches and implementation. * Partner with platform and product engineering, product owners, subject matter experts, and operations teams to ensure delivery of AI solutions. * Engage with external AI technology providers to leverage state-of-the-art advancements. Qualifications: Required Skills & Experience * A Bachelor's, Master's, or Ph.D. degree in Computer Science, Artificial Intelligence, or a related field, or equivalent professional experience. * Proven track record of delivering Generative AI applications to production in customer-facing products. * Expertise in agent-based AI frameworks (e.g., LangGraph, Semantic Kernel, LangChain, or equivalents). * Strong background in production-grade software engineering, with proficiency in Python and cloud-native development. * Experience with hyper-scaler AI services (AWS, Azure, Google Cloud) and their ecosystem of AI/ML tools. * Expertise in AI model evaluation, fine-tuning, cost optimization, and observability. * Experience with MLOps, CI/CD for ML and software Preferred Skills * Knowledge of model safety, interpretability, and alignment techniques. * Experience with multi-agent orchestration and advanced reasoning systems. * Familiarity with compliance, privacy, and governance frameworks in AI applications. * Strong communication skills to influence technical and non-technical stakeholders. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $183,700 - $260,050
    $183.7k-260.1k yearly Auto-Apply 4d ago
  • Technology Implementation Manager, Enablon EHS

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer Enablon is a market leader in Environmental Health & Safety (EHS) software solutions. Our EHS solutions help our clients to achieve compliance objectives, organize environmental reporting, control hazards, and manage product quality and compliance. As a Technology Implementation Manager, EHS, you will play a crucial role in supporting team technology projects and ensuring quality outcomes independently. Your expertise will be instrumental in executing specialized technology tasks and providing high-value consulting services to clients. We offer a flexible hybrid work schedule (two days in office). Responsibilities: • Ensure quality deliverables from project development teams to the quality assurance team. • Assist with client technical consulting support to meet the delivery objectives; that may include interface with the clients' IT and technical teams. • Perform data mapping from the client's system. • Ensure best practices are being followed on all projects for environment setup, unit testing, product packaging, and automated build integration. • Coordinate with the client's implementation team to identify and mitigate any technical issues that may potentially impact delivery. • Provide clear direction to distributed technical teams on solutions throughout the implementation cycle. • Ensure efficient coordination on multiple projects with distributed internal and external teams. • May serve as an informal resource for colleagues with less experience. Technical Skills: • Proficiency in HTML, CSS, JavaScript/jQuery, XML, and XSD. • Experience with GitHub and version control workflows. • Solid understanding of relational databases (SQL). • Knowledge of C# and the .NET Framework. • Familiarity with Agile methodologies (Scrum, Kanban). • Understanding of software development lifecycles and design patterns. • SAP integration or ABAP knowledge is a plus. • Experience with cloud platforms such as Microsoft Azure or AWS is a plus. Key Requirements: • Bachelor's Degree or equivalent relevant experience • 5+ years working in a client-facing consulting or implementation role. • Specialized in-depth expertise related to technology implementation including configuration and cross-functional leadership. • Wide range of experiences and advanced technical acumen serving as an advisor to management. • Experience working as a senior member or team lead on large, complex software implementation projects. • Strong understanding of best practices and how to differentiate software capabilities within a competitive market. • Demonstrated analytical and problem-solving skills with ability to identify innovative solutions. • Ability to drive projects forward while providing guidance to more junior members of the team. • Strong interpersonal and communication skills with an ability to maintain positive working relationships. • Bilingual in English and Spanish highly preferred. • Some travel to customer locations may be required. • #LI-Hybrid Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
    $92k-121k yearly est. Auto-Apply 60d+ ago
  • Summer 2026 Internship - OPIS Strategic Insights / Analytics Intern

    Dow Jones 4.0company rating

    Houston, TX job

    Job Description:Summer 2026 Internship - CMA Strategic Insights team Application Deadline: November 15, 2025 We encourage you to submit your application as soon as you can as internship applications are reviewed on a rolling basis. Internship Dates: June 8, 2026 - August 14, 2026 (You must be available to work during this period) About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Team: OPIS, a Dow Jones company, delivers price discovery, short- and long-term outlooks, expert analysis and market news across the global energy and chemical industries, allowing stakeholders to buy and sell those commodities confidently. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to the needs of the energy and chemical markets and responds with flexible and easy-to-use products: accurate pricing data, insightful analysis, powerful software and educational events. Navigating world energy and chemical markets is complex - OPIS makes it simpler. About the Role: The summer intern will contribute to a global team responsible for strategic, long-term market forecasts and cost analytics within the chemical industry. This position entails supporting updates to chemical product data and integrated long-term projections through the application of advanced analytics and models, as well as associated publications. Specific responsibilities encompass data management, participation in the development of new commercial products and product enhancements, and involvement in projects aimed at improving data quality and process efficiency. The intern will be an integral part of a core local team while also collaborating closely with international product experts. This role is a hybrid position in our Houston, TX office. You Will: Gain comprehensive understanding of global chemical market dynamics and industry trends. Participate in market analytics projects alongside local and/or global team members. Provide support in the collection and auditing of model input and output data. Assist in the creation and configuration of internal models and client deliverables. You Have: Currently enrolled in and pursuing a bachelor's degree, preferably in chemical engineering, chemistry, or related discipline. BY NEXT SUMMER, YOU WILL BE: either a rising junior or rising senior in your undergrad program. Demonstrated proficiency in Microsoft Office applications (Excel, PowerPoint). Possession of robust analytical skills, including the capacity for creative problem-solving and meticulous attention to detail. Exemplary organizational skills, evidenced by the ability to manage multiple tasks and effectively prioritize based on project deadlines. Fluency in English, both written and spoken, at a professional business level.Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - OPIS - CMA Job Category: Administration, Facilities & Secretarial Union Status: Non-Union role Pay Range: $25.00 - $25.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
    $25-25 hourly Auto-Apply 16d ago
  • Account & Relationship Manager

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. Client Solutions: Wolters Kluwer Solutions and Software Directory | Wolters Kluwer What We Offer: The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule (in-office 2-days a week), and amazing benefits. Office Locations: Contact Wolters Kluwer | Wolters Kluwer What You'll be Doing: The Account & Relationship Executive is a quota-carrying team member responsible for building and maintaining effective long-term relationships with customers across industries to create demand for our products and services. The Senior Account & Relationship Executive is accountable to achieve their quota for the assigned book of business through directly selling products in the customers' existing product lines. This includes driving transactional adoption, pursuing and driving renewal transactions, and pursuing up-sell opportunities. The Account & Relationship Executive is responsible for leveraging data to understand customer usage patterns and identifying opportunities to improve adoption, pursue a renewal, pursue incremental revenue (up-sell) within the customer's existing products, or identify potential leads for an Account Executive to pursue a cross-sell opportunity. The Account & Relationship Executive will conduct quarterly business reviews with customers to understand existing product usage, advise on best practice use cases and behaviors, and educate on optimal use of offerings to maximize value and increase revenue spend. Key Tasks: * Researches and gathers information on current customers and their needs. * Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, or identify opportunities for a Sales Rep to cross-sell. * Develops customer relationships for an assigned book of accounts with primary focus on improving product use/adoption, executing renewals, up-selling business and direct sales within existing product lines. * Adheres to defined onboarding and training processes to effectively promote customer adoption of CS offerings. * Adheres to defined sales methodology and sales processes to execute renewal and up-sell opportunities. * Identifies leads for cross-sell opportunities and share them with Sales Reps to pursue. * Directly sells products within the existing customer base. * Collaborates with Account Executive to complete annual account reviews with customers to facilitate customer retention. * Works with Account Executive to transition customers from contract-signing to post-sale support with a Customer Success Specialist. * For high strategic opportunities, works with Account Executive, Technical Sales, and Sales Support to pursue and close opportunities for Compliance Solutions products at customer accounts. * Maintains a clean and accurate pipeline in CRM. Performance Metrics: * Individual quota attainment; achievement of renewal target and up-sell targets * Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter) * Number of leads identified and communicated to Account Executive * Customer satisfaction scores and retention rates * Completion of assigned product trainings and other required learnings for professional development You're a Great Fit if You Meet These Requirements: * Bachelor's Degree * The ability to work a hybrid schedule, going to an office location 2-days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred * 8 years of B2B commissioned sales or equivalent. * Experience in Account Management, Sales, Technology Training, or renewal sales. * Experience in the financial services, or lending compliance industries. * Data analysis skills and ability to derive insights that drive next steps or actions required. * Account Management (general knowledge of customer's business, stakeholders, product portfolio). * Communicate effectively in both face-to-face and virtual selling environments. * Interpersonal skills, ability to build stakeholder relationships. * Team effectively with other internal teams including Sales, Sales Support stakeholders. * Stay organized and manage multiple priorities at once across multiple customer accounts. * Cross-sell, up-sell, or pursue renewal transactions with customers. * Professional demeanor in oral and written communications * Passion and ability to learn new CS offerings quickly. * Self-motivated; proactive and perseverant mindset. * General product and application knowledge. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $63,150 - $87,250
    $63.2k-87.3k yearly Auto-Apply 4d ago
  • Senior Clinical Editor - Nursing

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. RESPONSIBILITIES * Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. * Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. * Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. * Manage all phases of the clinical content development cycle for digital products. * Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. * Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. * Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. * Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. * Collaborate with the Content Editing Manager to develop workflow schedules. * Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. * Communicate with subject matter experts and other authorities to resolve clinical queries. * Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. * Assist with new content and product development under the direction of the Content Director and Product Manager. * Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. * Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. * Answer customer queries and respond to their requests. * Report improvement opportunities, solutions, and progress to the management team. * Assist in managing high-volume content workflows and priorities. * Support quality assurance initiatives for multimedia content. * Evaluate content performance metrics and suggest improvements. * Ensure compliance with legal and ethical content guidelines. QUALIFICATIONS Education: College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). Experience: * Minimum of 5 years recent nursing experience required * Critical Care experience preferred * Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. * Active RN license required. TRAVEL: #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $81,400 - $113,800
    $81.4k-113.8k yearly Auto-Apply 4d ago
  • Pricing Manager

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    **Hybrid role out of any of our office locations.** The Pricing Manager will work with the Director of Strategy to drive and execute on strategic pricing initiatives for Wolters Kluwer's Compliance Solutions business. The portfolio includes content, software, analytics and services offerings. Candidate will work with product management, marketing, finance, sales and corporate pricing teams to drive measurable impact on growth and profitability across the portfolio and instill pricing best practices across the Compliance Solutions Business Unit. The manager will address pricing for new products, feature/functionality, AI monetization, bundling and pricing levels both in the competitive context but also product lifecycle - to improve pricing at the product level, across products and also at a client P&L level to assist in winning new business and retention. Responsibilities · Analyze large datasets (e.g., customer, financial, usage data) to drive pricing strategies - at the product, customer or segment level · Perform financial modeling and price performance analysis to uncover opportunities for revenue, pricing and margin improvement · Conduct competitive and market analysis to understand pricing trends and opportunities · Conduct, manage and synthetize quantitative and qualitative research to validate packaging and pricing hypotheses, test price metrics and assess willingness-to-pay · Work closely with product management, marketing, sales, and finance to identify inefficiencies and promote change related to improving Compliance Solutions' GTM approaches around product positioning, packaging and pricing · Influence and advise cross-cultural & cross-functional teams leveraging strong interpersonal and communication skills · Manage multiple workstreams against deliverables & timelines simultaneously involving multiple countries and/or stakeholders · Synthetize findings from multiple sources and complex analysis to develop fact-based, actionable recommendations supported by thought leadership · Regularly evaluate the effectiveness of current pricing strategies, conducting deep analyses to recommend adjustments to pricing structures as needed, ensuring customer needs are met while maintaining organizational profitability. · Performs other duties as assigned. Qualifications Education: + Bachelor's degree in Business, Economics, Finance or related field, or equivalent work experience + Preferred Master's degree in Business, Economics, or a quantitative discipline + Certified Pricing Professional (CPP) certification a plus Experience: + Proven and demonstrable work experience (5 years minimum) in a top pricing strategy consulting firm, or top strategy consulting firm with project experience in pricing + Experience across multiple product types including content, software, analytics and services would be optimal Other Knowledge, Skills, Abilities or Certifications: + Knowledge of Financial Services industry (Banks, Insurance, Fintechs, Broker-dealers etc.) + Excellent conceptual problem-solving skills and highly analytical thinker, with the ability to operate at both strategic and tactical levels, and turn concepts into executable actions + Excellent ability to form judgements, develop recommendations, and make decisions based on existing available data + Strong project management skills with the ability to influence and lead projects across multiple products, with willingness to operate as an individual contributor as needed, and drive to closure - accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks, measure performance against goals, and evaluate results. + Professional interpersonal and relationship-building skills capable of interacting and communicating effectively (written and verbal channels) at all levels of the organization + Passion for commercial strategy and pricing - understanding of pricing metrics, techniques, surveys and pricing processes + High degree of operating with attention to detail and accuracy + Proficiency in the use of Microsoft Office products, with high-level proficiency in the use of Microsoft PowerPoint, Excel, Word and Outlook, various databases, ERPs/CRMs) Travel Requirements Occasional project related travel in North America (less than 10%) **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $121.4k-170.1k yearly 60d+ ago
  • Consultant - Legisway Implementation & Product Support

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    You will work as a consulting team member and an individual technical/business solutions consultant. Consulting work may include project management, technical consulting including product implementation, integrations, data import projects, and may include business-solutions consulting including the analysis of the client's current business objectives and business processes and designing and implementing solutions to meet the client's needs. Legisway is a SaaS productivity solution for corporate legal departments, helping them manage risk, obligations, milestones, and documents through an all-in-one set of management modules including entities, contracts, compliance, claims, intellectual property, real estate, invoices, GDPR and ticketing. In this hybrid (any WK office) position, you will be reporting to the Manager of Customer Success and Implementation within LR (Legal & Regulatory) US, a division of Wolters Kluwer. *************************************************** Responsibilities: * Collaborate and support customers in implementation planning, solutioning, and following best practices to achieve their goals. * Perform complex configurations and application modifications to integrate with client workflow using best practices for customers. * Gather technical specifications that meet the client's business needs and requirements. * Manage customer SaaS implementations including client-build specifications and product customizations. * Troubleshooting technical and configuration questions from our internal and external customers. * Independently collaborate with technical teams for advanced issue resolution. * Serve as the technical project manager, ushering clients through their implementation. Setting up clear milestones, communications, touchpoints, and issue management resolution * Demonstrate intricate product functionalities. * Work collaboratively with team members and others to foster an innovative, problem-solving environment. * Collaborate with level 1 support team to ensure the highest standard of customer service and communication. Education: * Bachelor's degree or equivalent experience. Experience: * Experience with SaaS implementation - especially, experience working with configurable solutions. * 2+ years' experience in a client-facing implementation role. * 4+ years' experience in information systems experience * Strong technical aptitude, experience with some level of SQL queries * In-depth conceptual and practical knowledge related to technology implementations. * Demonstrated analytical, and problem-solving skills with strong attention to detail. * You will drive projects forward in an independent environment while being a resource for colleagues. * Experience with Project Management tools (SmartSheets preferred) Other Knowledge, Skills, Abilities: * Strong project management skills. Minimum 1 year of experience. * Strategic Customer Service: Advanced skills in managing customer relationships. * Deep Technical Knowledge: Extensive understanding of products/services. * Solves complex problems; exercises judgment based on the analysis of multiple sources of information * You will work independently and in a team environment. * You will support multiple client projects simultaneously. * Collaborate within Technical Support and through cross-functional Product teams. * Demonstrated desired for learning and improvement. Travel Requirements: * Minimal travel - less than 5% #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $91,600 - $126,800
    $91.6k-126.8k yearly Auto-Apply 4d ago
  • Industry Solutions Consultant, DB Compliance QA

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer's ftwilliam.com platform empowers professionals to streamline Defined Benefit (DB) plan compliance testing, valuation, and proposal generation. As an Industry Solutions Consultant - DB Compliance QA, you'll play a critical role in ensuring our solutions meet the highest standards of accuracy and functionality. In this position, you'll leverage your expertise in ERISA regulations and plan design-covering DB plans, DB/DC combo plans, and cash balance plans-to influence feature design and perform rigorous testing. Working within an agile team, you'll help deliver enhancements that make a real impact for our customers, ensuring every release is reliable, compliant, and user-focused. You will report to the Manager, Consulting - Industry Solutions and work a hybrid schedule (2 days in office, 3 days from home) from one of our local offices. Responsibilities: * Collaborate with the product owner and development team to refine user stories before development begins * Create sample plans, expected results, and acceptance criteria for new features * Perform comprehensive testing of new features and document all tests conducted, including manual and automated tests * Ensure software functionality aligns with ERISA laws and regulations * Stay current with ERISA laws, regulations, and industry standards * Maintain detailed documentation for future testing of similar features and enhancements * Identify and suggest software improvements during the testing process * Keep up to date with best practices in testing methodologies and tools * Work closely with other Industry Solutions Consultants to develop consistent testing policies and procedures Qualifications: * ASPPA Credential, such as QPA, or NIPA Credential * At least 3 years of experience working with peer review in retirement services * 1 years of experience working in a development QA environment * Experience with customer support is a plus * Familiarity with various project management and workflow tools * Experience with ftwilliam.com DB Compliance software is a plus * Detail oriented * Quick learner and self-starter * Ability to multi-task * Ability to work well in a team * Ability to perform well under pressure * Ability to perform well with minimal supervision * #LI-Hybrid Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
    $77k-108k yearly est. Auto-Apply 4d ago
  • Lead Technology Project & Program Manager

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    Wolters Kluwer Health Business Transformation team is searching for a talented Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. You will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. You will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. You must have firm technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. **RESPONSIBILITIES** + Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects + Create project plans, identify constraints and dependencies + Proactively manage project risks and mitigation + Control scope and evaluate business priorities to efficiently balance resources and projects + Define goals, measure progress, manage cross functional team dependencies and timelines + Facilitate requirements gathering and fit gap sessions + Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint, Excel, and Teams + Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies + Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners + Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues + Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) + Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition + Manage dependencies between multiple projects and multiple business unit needs + Successfully lead the delivery of projects utilizing direct and non-direct reports + Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment **QUALIFICATIONS** **Education** + Bachelor's or Master's degree in Business or an equivalent field + MBA or equivalent understanding of business process and financial concepts, preferred **Experience** + 7+ years of project management experience + 5+ year experience as a project manager on complex transformational technical projects + PMI and/or Lean/Agile certification(s) + Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment + Expert knowledge in all lead to order operations + Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development + Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. + Experience with work estimation on technical projects + Familiarity with Agile and SDLC + Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment + Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors and implementation partners + Proven ability to influence cross-functional teams without formal authority + Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization + Conflict management skills including the ability to work with and resolve conflicting needs and requirements + Ability to analyze data, properly articulate and take proactive action on risks and dependencies + Ability to comprehend and communicate technical concepts + Possess a sense of accountability and pride for delivering on time and on budget with expected quality + Strong organization skills, ability to prioritize in the face of multiple projects' demands and focus on critical details + Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix, dotted line management structure, teams are not direct reports + Ability to learn new concepts/hardware and technologies quickly + Excellent meeting management, presentation, and facilitation skills + Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done + Experience with Change Management methodologies desired + Experience with multinational corporate structures preferred **TRAVEL:** 5-10% for occasional business meetings \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $90k-118k yearly est. 2d ago
  • Lead Product Software Engineer - AI

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Houston, TX

    We're looking for a Lead Product Software Engineer - AI to join InnovateHub, our startup-within-the-enterprise that co-designs AI solutions with customers across Wolters Kluwer's Tax and Accounting product portfolio. You'll develop cutting-edge AI features that transform how accounting professionals work, focusing on real customer problems rather than technology-first solutions. InnovateHub operates with close collaboration between engineers, product managers, UX designers, and researchers. Engineers deeply understand business problems, product managers rapidly prototype ideas, and designers and researchers translate user needs into elegant, evidence-based solutions. We work in fast feedback cycles, obsess over customer value, and blur traditional role boundaries to focus on solving the right problems. We practice Agile and XP methodologies with weekly sprints, BDD/TDD practices, and pair programming with daily rotation to support high team cohesion and knowledge sharing. This role is ideal for someone who adapts quickly to new technologies, communicates effectively across teams, thrives in collaborative environments, and is passionate about human-centric AI solutions that deliver real value to professionals. Key Responsibilities: Customer-Centric Product Development: Co-design AI solutions with customers, focusing on real problems rather than technology-first approaches. Build human-centric AI features that deliver measurable value in fast feedback cycles. Cross-Portfolio Innovation: Work across TAA's product portfolio, enabling other teams while building AI solutions that can be applied to multiple products and customer segments. Technical Leadership: Design and implement AI features using Python and modern frameworks. Build intelligent document processing, automated workflows, and AI-powered analytics with a focus on security, product experience, and scalability. Close Collaboration: Work in InnovateHub's collaborative model where engineers understand business problems as deeply as technical solutions, partnering closely with product managers who prototype their own ideas. Requirements: Technical Foundation: * 5+ years building software applications (experience with Python, JavaScript/TypeScript preferred) * 1+ years hands-on experience with LLMs or AI systems (NLP preferred) * Full-stack development capabilities * Experience with Agile/XP practices including TDD/BDD and pair programming * Proficiency with AI coding tools (GitHub Copilot, Cursor, or similar) * Regular use of GenAI utilities (ChatGPT, Claude, etc.) for development workflow Technical Project Leadership: * 3+ years leading complex technical projects from inception to delivery * Experience working in startup-like environments or innovation teams * Comfort working in collaborative, fast-paced Agile environments with weekly sprints and blurred (but aligned) role boundaries AI/ML Experience: * Working knowledge of AI/ML frameworks (LangChain, Hugging Face, OpenAI APIs) * Experience with vector databases and embeddings * Understanding of prompt engineering and AI optimization Communication Skills: Ability to explain technical concepts to non-technical stakeholders and drive adoption of new technologies across teams. Preferred Qualifications: * Microsoft Azure AI-102 certification is highly desired - our team is 100% certified and we value this demonstration of Azure AI expertise * Experience with Azure AI services, advanced AI frameworks, or multi-modal AI systems * Background in dynamic environments like startups, innovation teams, or product-focused companies that prioritize customer co-design and rapid value delivery * Experience with document processing, financial data analysis, or B2B professional software * Experience with MLOps, AI governance, or cross-portfolio AI implementations, particularly in regulated/compliance-driven environments * Experience with RAG (Retrieval-Augmented Generation) * Understanding of UX/UI We encourage applications from candidates with diverse backgrounds who have strong technical skills, project leadership experience, and can adapt quickly to new challenges in a customer-focused, innovation-driven environment. Our Culture: At Wolters Kluwer, our core values-Focus on Customer Success, Make it Better, Aim High and Deliver, and Win as a Team-guide everything we do. We are committed to driving success for our customers by delivering innovative solutions that exceed expectations. We continually strive to improve our processes and products, aiming for excellence in all our efforts. Collaboration and teamwork are central to our culture, enabling us to achieve great results together. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
    $96k-120k yearly est. Auto-Apply 4d ago

Learn more about Wolters Kluwer jobs

Most common locations at Wolters Kluwer