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The differences between access control officers and security/customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a security/customer service has an average salary of $32,115, which is higher than the $31,174 average annual salary of an access control officer.
The top three skills for an access control officer include customer service, patrol and CPR. The most important skills for a security/customer service are ID, patrol, and security services.
| Access Control Officer | Security/Customer Service | |
| Yearly salary | $31,174 | $32,115 |
| Hourly rate | $14.99 | $15.44 |
| Growth rate | 3% | 3% |
| Number of jobs | 142,427 | 224,564 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | High School Diploma, 34% |
| Average age | 43 | 43 |
| Years of experience | - | - |
Safety is a crucial issue for many businesses today. Many are spending thousands of dollars to ensure the safety of their properties. An access control officer is a person who provides the security of premises through the use of a combined approach of surveillance and detection. The access control officer needs to detect, deter, observe, and report suspicious characters near the property's perimeter, which may cause crime. The officer must be capable of detecting and preventing people with criminal intentions.
A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.
Access control officers and security/customer services have different pay scales, as shown below.
| Access Control Officer | Security/Customer Service | |
| Average salary | $31,174 | $32,115 |
| Salary range | Between $23,000 And $41,000 | Between $24,000 And $41,000 |
| Highest paying City | Boston, MA | Seattle, WA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Los Alamos National Laboratory | JPMorgan Chase & Co. |
| Best paying industry | Utilities | Hospitality |
There are a few differences between an access control officer and a security/customer service in terms of educational background:
| Access Control Officer | Security/Customer Service | |
| Most common degree | Bachelor's Degree, 36% | High School Diploma, 34% |
| Most common major | Criminal Justice | Business |
| Most common college | - | - |
Here are the differences between access control officers' and security/customer services' demographics:
| Access Control Officer | Security/Customer Service | |
| Average age | 43 | 43 |
| Gender ratio | Male, 68.9% Female, 31.1% | Male, 66.4% Female, 33.6% |
| Race ratio | Black or African American, 16.8% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 6.2% White, 50.3% American Indian and Alaska Native, 1.6% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 21.0% Asian, 6.2% White, 54.3% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 6% | 6% |