How to hire an account resolution specialist

How to hire an account resolution specialist, step by step

Here's a step-by-step account resolution specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an account resolution specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new account resolution specialist
• Step 8: Go through the hiring process checklist

What does an account resolution specialist do?

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1. Identify your hiring needs

   First, determine the employments status of the account resolution specialist you need to hire. Certain account resolution specialist roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an account resolution specialist to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an account resolution specialist that fits the bill.

   This list presents account resolution specialist salaries for various positions.

   Type of Account Resolution Specialist	Description	Hourly rate
   Account Resolution Specialist	Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.	$13-20
   Collector	Collectors are responsible for monitoring and providing immediate actions for client accounts with overdue payments. Collectors must be able to contact clients through phone or e-mail... Show more	$12-21
   Bill Collector	A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier... Show more	$14-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Account Resolution
   • Outbound Calls
   • Inbound Calls
   • Account Balances
   • Patients
   • Federal Regulations
   • Computer System
   • Patient Accounts
   • Credit Card Accounts
   • Collection Efforts
   • Payment Arrangements
   • Delinquent Accounts
   • Appeals
   • Quality Customer Service

   Check all skills

   Responsibilities:

   • Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
   • Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
   • Resolve outstanding patient accounts by an integrate team dynamic with office administrators, insurance companies and patients.
   • Insure office practices are in compliance with HIPAA regulations.
   • Review and correction of diagnosis codes, CPT codes and modifiers.
   • Advise clients/debtors of necessary actions and strategies for debt repayment while using FDCPA and other government regulations.

   More account resolution specialist duties

3. Make a budget

   Including a salary range in the account resolution specialist job description is a good way to get more applicants. An account resolution specialist salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an account resolution specialist in Arkansas may be lower than in Connecticut, and an entry-level engineer typically earns less than a senior-level account resolution specialist. Additionally, an account resolution specialist with lots of experience in the field may command a higher salary as a result.

   Average account resolution specialist salary

   $35,602yearly

   $17.12 hourly rate

   ---

   Entry-level account resolution specialist salary

   $29,000 yearly salary

   Updated December 15, 2025

   Average account resolution specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Connecticut	$49,769	$24
   2	District of Columbia	$48,346	$23
   3	Virginia	$45,429	$22
   4	Missouri	$44,221	$21
   5	Illinois	$42,250	$20
   6	Massachusetts	$40,527	$19
   7	New York	$40,306	$19
   8	Kentucky	$40,096	$19
   9	Oregon	$39,112	$19
   10	Maryland	$38,380	$18
   11	North Dakota	$38,033	$18
   12	Indiana	$37,565	$18
   13	New Jersey	$37,384	$18
   14	California	$37,035	$18
   15	Rhode Island	$36,907	$18
   16	Hawaii	$36,825	$18
   17	Wisconsin	$36,256	$17
   18	Georgia	$36,091	$17
   19	Colorado	$36,068	$17
   20	Michigan	$35,921	$17

   Average account resolution specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	American Express	$38,797	$18.65	3
   2	Praxair	$38,450	$18.49
   3	Wells Fargo	$38,115	$18.32	7
   4	Zwicker & Associates	$37,524	$18.04	18
   5	Prime Healthcare	$37,122	$17.85	18
   6	Hyundai Capital Services	$36,564	$17.58	3
   7	BMO Capital Markets	$36,524	$17.56	2
   8	Coastal Credit Union	$36,434	$17.52
   9	GreenState Credit Union	$36,395	$17.50	1
   10	Noridian Administrative Services, Llc	$36,212	$17.41
   11	TopBuild	$36,059	$17.34	2
   12	Credibly	$36,003	$17.31
   13	Hancock Whitney	$35,817	$17.22
   14	American Coradius International	$35,345	$16.99	6
   15	Robert Half	$34,957	$16.81	277
   16	Randstad North America, Inc.	$34,852	$16.76	17
   17	United Site Services	$34,720	$16.69	1
   18	Mission Regional Medical Center	$34,665	$16.67	16
   19	University of Pennsylvania	$34,513	$16.59
   20	Weltman, Weinberg & Reis Co., LPA	$34,340	$16.51	8

4. Writing an account resolution specialist job description

   An account resolution specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an account resolution specialist job description:

   Account resolution specialist job description example

   $2k Retention Bonus during your 1st year of Employment!
   
   Are you looking for a full time job? Do you want to expand on your customer service experience? Are you tired of working weekends? How would you like to have more control over your paycheck? Work with us!
   
   We offer a set weekday schedule, great benefits, generous Paid Time Off (PTO), and uncapped monthly bonus potential on top of your hourly rate!
   
   We are currently looking to add a Legal Account Resolution Specialist to join our team in Downtown Cincinnati.
   
   Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls, and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-lawsuit, legal stage of collections; preparing files for additional legal action is an important responsibility in this role.
   
   If you have a strong focus on customer service, and are detail oriented combined with excellent technical skills please read on and apply to be considered.
   
   THE SCHEDULE: 8:00am - 4:45pm, Monday through Friday (No nights or weekends)
   
   COMPENSATION AND BENEFITS:
   
   * $16.75 hr. + Uncapped monthly bonus opportunities (average annual bonus is $13,500)
   * Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays
   * Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
   * Promotional opportunities from within the firm
   * Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
   * Earn incentives through monthly contests in a fun team environment
   * Flexible Spending Account for Parking or Public Transportation
   
   QUALIFICATAIONS:
   
   * High school diploma or general education degree (GED).
   * 1-3 years relevant business experience or an equivalent combination of education, training, and experience.
   * Type 30 wpm with accuracy.
   * Consistently achieves 85%or better on monthly revenue goals.
   * Knowledge of basic computer operation, including internet research.
   * Maintains composure in difficult situations.
   * Communicates effectively verbally and in writing.
   * Work flexible hours - day, evening, and rotating Saturday mornings.
   * Must pass background check and drug screen.
   * Bilingual Spanish speaking preferred.

   Copy this example

   

5. Post your job

   To find the right account resolution specialist for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with account resolution specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit account resolution specialists who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your account resolution specialist job on Zippia to find and recruit account resolution specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit account resolution specialists, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new account resolution specialist

   Once you've selected the best account resolution specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an account resolution specialist?