Airline reservation agent vs airline station agent

Differences between airline reservation agent and airline station agent duties and responsibilities

Airline reservation agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Develop and modify reservations with Amadeus computerize reservations system.
• Assist global travelers with making reservations for travel on premier international airline.
• Operate remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
• Ensure customer understand greyhound bus travel policy and procedures.

Airline station agent example responsibilities.

• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
• Assist TSA with monitoring safety precautions of passengers.
• Develop training programs and train travel agents on AMADEUS airline reservation system.
• Train employees on FAA regulations, security and all polies and procedures of the airline.
• Head of training for aircraft de-icing, equipment fueling, hazardous materials, fire and safety and runway chemical spills.
• Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.
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