Airline reservation agent vs station agent

Differences between airline reservation agent and station agent duties and responsibilities

Airline reservation agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Develop and modify reservations with Amadeus computerize reservations system.
• Assist global travelers with making reservations for travel on premier international airline.
• Operate remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
• Ensure customer understand greyhound bus travel policy and procedures.

Station agent example responsibilities.

• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
• Check in of domestic and international passenger flights according to FAA guidelines, using SABRE computer program.
• Answer inquiries regarding general travel information, airline polices, and TSA and FAA rules and regulations.
• Secure tag luggage by loading into TSA approve metal cages and seal them before sending the bags to the airport.
• Complete all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
• Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.
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