Airline station agent vs passenger service agent

The differences between airline station agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an airline station agent has an average salary of $30,297, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for an airline station agent include airline tickets, TSA and FAA. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Airline station agent vs passenger service agent overview

	Airline Station Agent	Passenger Service Agent
Yearly salary	$30,297	$29,675
Hourly rate	$14.57	$14.27
Growth rate	-	-
Number of jobs	27,306	34,592
Job satisfaction	2	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 38%
Average age	45	45
Years of experience	-	-

Airline station agent vs passenger service agent salary

Airline station agents and passenger service agents have different pay scales, as shown below.

	Airline Station Agent	Passenger Service Agent
Average salary	$30,297	$29,675
Salary range	Between $23,000 And $38,000	Between $23,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Minnesota
Best paying company	-	dnata
Best paying industry	-	Transportation

Differences between airline station agent and passenger service agent education

There are a few differences between an airline station agent and a passenger service agent in terms of educational background:

	Airline Station Agent	Passenger Service Agent
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Airline station agent vs passenger service agent demographics

Here are the differences between airline station agents' and passenger service agents' demographics:

	Airline Station Agent	Passenger Service Agent
Average age	45	45
Gender ratio	Male, 40.9% Female, 59.1%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 9.2% Unknown, 6.3% Hispanic or Latino, 24.6% Asian, 11.1% White, 47.7% American Indian and Alaska Native, 1.2%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between airline station agent and passenger service agent duties and responsibilities

Airline station agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Assist TSA with monitoring safety precautions of passengers.
Develop training programs and train travel agents on AMADEUS airline reservation system.
Train employees on FAA regulations, security and all polies and procedures of the airline.
Head of training for aircraft de-icing, equipment fueling, hazardous materials, fire and safety and runway chemical spills.
Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Airline station agent vs passenger service agent skills

Common airline station agent skills

Airline Tickets, 41%
TSA, 17%
FAA, 13%
Front Desk, 8%
Airline Flights, 8%
Customer Complaints, 7%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Airline Station Agent
Airline Station Agent vs Passenger Service Agent

Updated January 8, 2025

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