Airline station agent vs reservation clerk

Differences between airline station agent and reservation clerk duties and responsibilities

Airline station agent example responsibilities.

• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
• Assist TSA with monitoring safety precautions of passengers.
• Develop training programs and train travel agents on AMADEUS airline reservation system.
• Train employees on FAA regulations, security and all polies and procedures of the airline.
• Head of training for aircraft de-icing, equipment fueling, hazardous materials, fire and safety and runway chemical spills.
• Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.
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Reservation clerk example responsibilities.

• Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
• Accommodate individual/group/ VIP's booking as per the arrival list and departure.
• Schedule all meeting event space and conference room usages for VIP and groups.
• Maintain computerized inventories of available passenger suites and provide information regarding reservations and available suites.
• Establish reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information.
• Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
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