How long does it take to become a Collections Specialist?

1. Customer Service -- Maintained close customer contact during periods of delinquency and provided friendly yet persuasive customer service while following up on payment arrangements.

2. Communication -- Maintained documentation of communication and collection activity

3. Payment Plans -- Negotiated payment solutions through evaluating debt to income ratio by finding sources of income to determined eligibility for repayment plans.

4. High Volume -- Pursued payment/collection of outstanding invoices * Processed payments/reinstatement of insurance * Processed/mailed high volume daily cancellation invoices * Answered inbound telephone calls

5. Customer Accounts -- Initiated a method to revitalize customer accounts to improve discrepancies while maintaining a strong, continuous business relationship with problematic accounts.

Common Certifications For A Collections Specialist

The Certified Billing and Coding Specialist (CBCS) certification is most common among Collections Specialists. This certification is awarded by the National Healthcareer Association. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Collections Specialist with Certified Billing and Coding Specialist (CBCS), You need to pass the exam. This certificate requires more than two years of work experience. Renew certification every 2 year.