What are the three basic responsibilities of a personal banker?

In a personal banker role, a professional banker will work closely with clients to determine their banking needs and provide individualized service by providing tailored banking solutions.

To be successful as a personal banker, a person must successfully build and maintain long-term relationships with clients and be able to resolve issues regarding client accounts effectively and efficiently in order to ensure maximum client satisfaction.

Common duties involved in a personal banker role that fall under the three basic responsibilities include the following:

• Recommending and explaining banking services and products to clients based on their needs.

• Managing client bank accounts, including opening and closing accounts and overseeing transactions.

• Presenting and selling banking services and products to existing and prospective clients.

• Referring clients to in-house financial experts and/or relevant bank departments, such as mutual funds, and trust management, when necessary.

• Preparing documentation to open or close accounts, including obtaining signatures and assigning account numbers, when necessary.

• Processing applications for credit cards, safe deposit boxes, and loan requests.

• Verifying bank account details upon client request.

• Discussing bank policies and procedures and any changes affecting policies and procedures with clients.

• Resolving client queries and complaints.