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This question is about client service coordinator resumes.
What is a customer/client coordinator?
A customer/client coordinator is someone who works at a client-based organization who assists clients in accomplishing their needs. A client coordinator often works in retail, healthcare facilities, or at a law firm to provide services to the company's clients.
Customer or client coordinators document each contact they have with a client and share information with everyone on sales and marketing teams daily. They act as a liaison between the company and the client, which is the most important duty that they perform.
They are in charge of making sure clients remain content, which can involve answering questions or resolving specific complaints. While a client coordinator's specific roles and responsibilities may vary depending on the type of service a company provides, their main role is to always ensure customer satisfaction.
They do this by overseeing and coordinating interactions between the client and the company to make sure the client's needs are met. This typically means the client coordinator is the point of contact for the client.
The client coordinator initiates contact with the client and then proceeds to make sure that the client's requests are handled by the correct team, whether that be sales, customer service, or technical support, and that responses get back to the client promptly.
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