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This question is about client service coordinator resumes.
What is the role of a client services coordinator?
The role of a client services coordinator is to interact with clients to ensure that all services provided to them are satisfactory. Client services coordinators usually work at a client-based organization such as retail, healthcare facilities, or at a law firm to provide services to the company's clients.
Client services coordinators document each contact they have with a client and share information with everyone on sales and marketing teams daily. They act as a liaison between the company and the client, which is the most important duty that they perform.
They are in charge of ensuring clients remain content with the services they are paying for, involving answering questions or resolving specific complaints.
While a client services coordinator's specific roles and responsibilities may vary depending on the type of service a company provides, their main role is to always ensure customer satisfaction.
They do this by overseeing and coordinating interactions between the client and the company to make sure the client's needs are met. This typically means the client services coordinator is the main point of contact for the client.
The client services coordinator initiates contact with the client and then proceeds to make sure that the correct team handles the client's requests, whether that be sales, customer service, or technical support, and that responses get back to the client promptly.
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