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This question is about production support analyst jobs.
What is the role of a production support analyst in incident management?
The role of a production support analyst in incident management is to handle incident and service requests. This includes receiving incidents and requests from end-users, analyzing these, and either responding to the end-user with a solution or escalating it to the other IT teams.
Many use dashboards and databases to measure incident management and resolution to accomplish this. They also tend to work with large datasets and use many data visualization tools.
Some responsibilities typical of the role of production support analyst in incident management include:
troubleshooting production issues and coordinating with other teams to remediate and implement production to minimize impact to customers and downstream.
analyzing and acquiring experiences into large data sets, create visually compelling and actionable interactive reports and dashboards
provide installation setup, user management, and other administration of Tableau Server
develop data visualization development using software such as Tableau to create complex, intuitive dashboards
understand data blending on multiple data sources and generated interactive dashboards
perform monitoring tools to analyze the performance of data-heavy dashboards and implement the best practices to improve the end-user experience
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