What skills are needed to be an esthetician?

In business, the bottom line is important, and customers heavily influence a business's bottom line. However, offering good customer service is just the start. It takes more than a clean and inviting atmosphere, a smile, and a listening ear. Good customer service can anticipate what the customer wants before they even know they want it.

Part of an esthetician's job is to assess a customer's skin and recommend products and services to enhance their look and confidence. The customer trusts the esthetician as a skincare expert and wants them to advise on a proper skincare regimen.

To offer good customer service, a people person must communicate exceptionally well, being clear and concise so that no errors occur. A successful esthetician can also communicate with different types of customers.

A customer may come to an esthetician not knowing about the severity of a skin condition, and it is up to the esthetician to ask the right questions and assess the customer with attention to detail and in an organized manner to identify those severe conditions before they become a serious problem.