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Applications analyst vs application support analyst

The differences between applications analysts and application support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an applications analyst, becoming an application support analyst takes usually requires 1-2 years. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $80,144 average annual salary of an applications analyst.

The top three skills for an applications analyst include healthcare, customer service and patients. The most important skills for an application support analyst are application support, customer service, and troubleshoot.

Applications analyst vs application support analyst overview

Applications AnalystApplication Support Analyst
Yearly salary$80,144$92,078
Hourly rate$38.53$44.27
Growth rate9%10%
Number of jobs110,833173,440
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 66%
Average age4342
Years of experience62

What does an applications analyst do?

An applications analyst is an individual hired by a company to administer, monitor, and maintain all its software infrastructure and applications. Applications analysts must ensure the integrity and safety of all data and applications so that the company business can run smoothly and succeed. They are required to collaborate with applications developers and software engineers to provide a diagnosis of application errors and create long- and short-term resolutions. Applications analysts should also provide training and support of staff in using applications.

What does an application support analyst do?

An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.

Applications analyst vs application support analyst salary

Applications analysts and application support analysts have different pay scales, as shown below.

Applications AnalystApplication Support Analyst
Average salary$80,144$92,078
Salary rangeBetween $58,000 And $109,000Between $67,000 And $125,000
Highest paying CitySan Francisco, CANew York, NY
Highest paying stateCaliforniaNew York
Best paying companyCeridianMeta
Best paying industryRetailFinance

Differences between applications analyst and application support analyst education

There are a few differences between an applications analyst and an application support analyst in terms of educational background:

Applications AnalystApplication Support Analyst
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 66%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Applications analyst vs application support analyst demographics

Here are the differences between applications analysts' and application support analysts' demographics:

Applications AnalystApplication Support Analyst
Average age4342
Gender ratioMale, 55.4% Female, 44.6%Male, 64.2% Female, 35.8%
Race ratioBlack or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 58.9% American Indian and Alaska Native, 0.2%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between applications analyst and application support analyst duties and responsibilities

Applications analyst example responsibilities.

  • Manage the RFI and RFP process for new business managers.
  • Lead multiple web projects using PHP and PostgreSQL, including company's website.
  • Update build process by setting up enterprise level Jenkins server to automate build production and deployment.
  • Manage ticket queue providing direct communications and resolutions to client's ad appeals inquiries concerning disable accounts.
  • Attain knowledge of ICD-9, CPT and HCPCS codes and benefit configuration as elements of the claims processing.
  • Lead end-to-end iterative design and analysis of functional features with hand-in-hand collaboration with product managers, engineers, analysts and QA.
  • Show more

Application support analyst example responsibilities.

  • Manage the daily operation relate to MQ.
  • Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
  • Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
  • Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
  • Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
  • Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
  • Show more

Applications analyst vs application support analyst skills

Common applications analyst skills
  • Healthcare, 17%
  • Customer Service, 8%
  • Patients, 8%
  • Project Management, 6%
  • Troubleshoot, 5%
  • Technical Support, 3%
Common application support analyst skills
  • Application Support, 12%
  • Customer Service, 9%
  • Troubleshoot, 6%
  • Infrastructure, 5%
  • Java, 5%
  • Technical Support, 4%

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