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The differences between assistant managers of quality and quality assurance directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant manager of quality and a quality assurance director. Additionally, a quality assurance director has an average salary of $140,937, which is higher than the $107,087 average annual salary of an assistant manager of quality.
The top three skills for an assistant manager of quality include kpis, corrective action and OSHA. The most important skills for a quality assurance director are continuous improvement, quality standards, and oversight.
| Assistant Manager Of Quality | Quality Assurance Director | |
| Yearly salary | $107,087 | $140,937 |
| Hourly rate | $51.48 | $67.76 |
| Growth rate | 3% | 3% |
| Number of jobs | 59,939 | 66,888 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 65% |
| Average age | 48 | 48 |
| Years of experience | 6 | 6 |
Quality Assurance Evaluators ensure that customer service is delivered to the highest level by listening and performing call monitoring. These evaluators document the call results and provide feedback along with trend analysis. Their job is to attend client calibrations to gather information. Part of their task includes completing audits on internal call quality reports, recommending process improvements, and providing relevant information to immediate management and peers. As for the qualifications, these evaluators must excel in technical skills about the analysis of data required, have a professional demeanor, and maintain confidential information.
The job of a quality assurance (QA) director is to oversee all QA functions across the company. Your duties typically include working closely with other department heads to deliver high-quality products on time, hiring managers and analysts, and establishing and maintaining a quality system to make sure that company guidelines and regulatory standards are met. Additionally, you will be responsible for ensuring quality by monitoring, appraising job results, and planning. You are also expected to maintain technical and professional knowledge by reviewing professional publications, participating in professional associations, and attending workshops.
Assistant managers of quality and quality assurance directors have different pay scales, as shown below.
| Assistant Manager Of Quality | Quality Assurance Director | |
| Average salary | $107,087 | $140,937 |
| Salary range | Between $81,000 And $140,000 | Between $97,000 And $203,000 |
| Highest paying City | San Bruno, CA | San Francisco, CA |
| Highest paying state | California | Alaska |
| Best paying company | Walmart | Upstart Network |
| Best paying industry | Automotive | Professional |
There are a few differences between an assistant manager of quality and a quality assurance director in terms of educational background:
| Assistant Manager Of Quality | Quality Assurance Director | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between assistant managers of quality' and quality assurance directors' demographics:
| Assistant Manager Of Quality | Quality Assurance Director | |
| Average age | 48 | 48 |
| Gender ratio | Male, 66.9% Female, 33.1% | Male, 63.8% Female, 36.2% |
| Race ratio | Black or African American, 3.9% Unknown, 3.9% Hispanic or Latino, 13.3% Asian, 9.2% White, 69.2% American Indian and Alaska Native, 0.5% | Black or African American, 3.8% Unknown, 3.9% Hispanic or Latino, 13.0% Asian, 9.1% White, 69.8% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 8% |