Baggage agent vs passenger service agent

The differences between baggage agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a baggage agent has an average salary of $30,906, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a baggage agent include customer service, passenger luggage and unload luggage. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Baggage agent vs passenger service agent overview

	Baggage Agent	Passenger Service Agent
Yearly salary	$30,906	$29,675
Hourly rate	$14.86	$14.27
Growth rate	-	-
Number of jobs	25,880	34,592
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 38%
Average age	45	45
Years of experience	-	-

Baggage agent vs passenger service agent salary

Baggage agents and passenger service agents have different pay scales, as shown below.

	Baggage Agent	Passenger Service Agent
Average salary	$30,906	$29,675
Salary range	Between $24,000 And $39,000	Between $23,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Minnesota
Best paying company	-	dnata
Best paying industry	-	Transportation

Differences between baggage agent and passenger service agent education

There are a few differences between a baggage agent and a passenger service agent in terms of educational background:

	Baggage Agent	Passenger Service Agent
Most common degree	High School Diploma, 33%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Baggage agent vs passenger service agent demographics

Here are the differences between baggage agents' and passenger service agents' demographics:

	Baggage Agent	Passenger Service Agent
Average age	45	45
Gender ratio	Male, 68.8% Female, 31.2%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 9.2% Unknown, 6.3% Hispanic or Latino, 24.4% Asian, 6.6% White, 52.2% American Indian and Alaska Native, 1.2%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between baggage agent and passenger service agent duties and responsibilities

Baggage agent example responsibilities.

Used detail orient skills in customer interaction, booking and ticketing reservations and rerouting passengers using SABRE reservations system.
Retrieve and unload luggage from airplanes and provide customer assistance for commuters.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Baggage agent vs passenger service agent skills

Common baggage agent skills

Customer Service, 43%
Passenger Luggage, 19%
Unload Luggage, 19%
Safety Procedures, 5%
Computer System, 5%
Ground Support Equipment, 4%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Baggage Agent
Baggage Agent vs Passenger Service Agent

Updated January 8, 2025

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