Bank teller vs bank representative

The differences between bank tellers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $32,043 average annual salary of a bank teller.

The top three skills for a bank teller include customer service, savings withdrawals and bank products. The most important skills for a bank representative are bank products, customer service, and bank policies.

Bank teller vs bank representative overview

	Bank Teller	Bank Representative
Yearly salary	$32,043	$34,417
Hourly rate	$15.41	$16.55
Growth rate	-12%	-12%
Number of jobs	23,446	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 53%
Average age	39	39
Years of experience	-	-

What does a bank teller do?

Bank tellers are usually considered the face of the bank's branches. They assist clients in their over-the-counter transactions. They process client requests such as updates or changes in the account, cash or check deposits, withdrawals, and any other request related to the client's bank account. They provide customer service to clients and ensure that they are happy with the bank's services. Tellers should also be able to validate requests and transactions. They should have administrative and clerical skills since they handle the filing of documents for some transactions. They should also have organizational and basic accounting skills and should be trustworthy.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Bank teller vs bank representative salary

Bank tellers and bank representatives have different pay scales, as shown below.

	Bank Teller	Bank Representative
Average salary	$32,043	$34,417
Salary range	Between $26,000 And $38,000	Between $28,000 And $41,000
Highest paying City	Sunnyvale, CA	Albany, NY
Highest paying state	Massachusetts	New York
Best paying company	Tinker Federal Credit Union	Advancial Federal Credit Union
Best paying industry	Finance	Finance

Differences between bank teller and bank representative education

There are a few differences between a bank teller and a bank representative in terms of educational background:

	Bank Teller	Bank Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Bank teller vs bank representative demographics

Here are the differences between bank tellers' and bank representatives' demographics:

	Bank Teller	Bank Representative
Average age	39	39
Gender ratio	Male, 24.1% Female, 75.9%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.8% Unknown, 3.4% Hispanic or Latino, 20.9% Asian, 7.3% White, 58.0% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between bank teller and bank representative duties and responsibilities

Bank teller example responsibilities.

Obtain many skills including balancing drawer every day, balancing the coin machine, the coin vault, and ATM vaults.
Front end assistant to manager, door greeter, phone greeter, ATM custodian, TCD custodian, open and close bank
Receive TD acknowledgement of accomplishments, quarterly recognition and position increases.
Provide guidance to customer's and non-customers using a consultative sales approach in uncovering additional needs for cross-sell opportunities.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
Notify members of financial opportunities base on banking history resulting in increase upselling

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Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

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Bank teller vs bank representative skills

Common bank teller skills

Customer Service, 19%
Savings Withdrawals, 8%
Bank Products, 6%
Cash Handling, 6%
Cross-Sell, 5%
Customer Relationships, 4%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Updated January 8, 2025

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