Senior Patient Account Representative, Inpatient, Full-time
Billing representative job in Jacksonville, FL
Responsible for all duties involved with the follow-up and prompt collections of Inpatient Government, Managed Care, Commercial and Worker's Compensation account balances. All outstanding claims must be followed up and resolved in a timely manner. Review reports for claim denials and rejections. Correct and resubmit claims as needed. Submit requested information, claim reconsiderations and claim appeals within payer timely filing guidelines. Monitor accounts for recoupment of payments. Respond to patient questions, problems, or complaints in a courteous and professional manner.
Responsibilities:
Meet or exceed departmental KPI's
Experience with IRF billing regulations
Works all denials by using the designated systems on a timely basis, report problems & trends
Perform follow-up functions for delayed payments. This includes but is not limited to telephone inquiries or formal appeals on incorrectly paid claims.
Document all accounts clearly and concisely of all activity and resolve all accounts through final collections.
Initiate appropriate collection letters on patient liability.
Provide training for new employees, maintain/update training materials.
Key person to perform all system testing and validation.
Provide support to Revenue Cycle Department by communicating with patients on billing and follow-up concerns.
Request medical record documentation as required to resolve the account.
Perform daily account follow-up using the worklist and task list in Patient Account system.
Submit claims electronically.
Verify payment schedules for correct allowances.
Accumulates, prepares, and analyzes data necessary for contract compliance of HMO and PPO and other contracted payers.
Correct bad addresses, as necessary.
Assisting Patient Accounts Representatives with any question or concerns.
Keeping track of the Accounts Receivable and focusing on targeted areas.
Strive for optimal collections pertaining to account receivables less than 90 days old.
Assist Patient Account Representatives in verifying and editing data on claim for correct submission to insurance carriers when needed.
Work with Patient Account Supervisor/Manager on notifying them of the different insurance carrier changes concerning billing and collections procedures.
Ensure that the errors on account follow-up are kept at a minimum and report the percentage to the next level manager.
Handle complicated patient account issues.
Adheres to all Brooks Rehabilitation policies and procedures
Qualifications:
High School graduate
Five+ years of job-related experience in hospital Business Office or CBO.
Experience with Microsoft Office to include proficiency with Excel spreadsheets
strategic and analytical skills.
Knowledge of CPT and ICD-10 coding procedures.
Working Experience with medical terminology.
Self-starter and able to work in a fast-paced environment.
Detail oriented
In-depth working knowledge of all payers
Working experience with data spreadsheets, tracking & trending
Excellent communication skills, both written and oral
Working knowledge of patient accounting systems
Compensation: Experience and education may be considered along with internal equity when job offers are extended.
Location: Samuel Wells Building. 3599 University Blvd South, Jacksonville, FL 32216
Hours: Monday - Friday, 40 hour per week
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
Competitive Pay
Comprehensive Benefits package
Vacation/Paid Time Off
Retirement Plan with Match
Employee Discounts
Education and Professional Development Programs
Auto-ApplyBilling Representative
Billing representative job in Fleming Island, FL
Full-time Description
SUMMARY: This position is responsible for preparing and billing patients and insurances, receiving and posting receipts to billing systems, making cash deposits electronically, and reconciling these accounts accurately as well as maximizing payment amount and turn-around time.
DUTIES AND RESPONSIBILITIES:
· Processing medical and/or vision claims generated within the practice management software system daily
· Create claim batches and process all insurance claims daily
· Understanding of claim edits and know the appropriate actions to take to correct the claim prior to submission
· Prepare claim resubmissions, appeals and reviews
· Research correct ICD and CPT codes to get claims paid for any rejections
· Contact patient when necessary to obtain correct information to get the claim paid
· Call insurance company when necessary to find out why claim is rejecting, and follow through by correcting information and resubmitting the claim for payment
· Work with clinics to gather additional information that may be needed to correct a claim for submission to payor
· Meet timely deadlines specified by management when billing charges
· Maintain organized filing system for uploaded batches
· Work well with team members
· Other duties as assigned
· Support and backup other areas of the department as needed
· Answer patient and insurance calls
Requirements
QUALIFICATIONS:
· Positive, upbeat attitude
· Analytical Problem-Solving Skills
· Strong attention to detail
· Effectively manage multiple priorities
· Proficient computer skills including experience with Microsoft Excel and the internet
· Effective communication with peers, managers, and all individuals affiliated with the company
· Ability to work well in a team environment
· Deadline Driven
· High school diploma or equivalent is required
· Medical collections experience Preferred
· Customer service experience Preferred
· Experience in Ophthalmology, Ambulatory Surgery and NextGen/EMA is preferred
Billing Specialist
Billing representative job in Nocatee, FL
The Billing Specialist compiles data, computes fees and prepares invoices for billing purposes. This position also performs a range of general accounting, bookkeeping and clerical support functions. (This is meant to be a guide. Duties may vary dependent upon management.)
Essential Position Functions:
* Prepare invoices and upload them into customers' systems for payment.
* Verify accuracy of invoices for proper cost and fee recognition.
* Responsible for following consistent billing standards, processes, and using consistent templates.
* Prepare and utilize v-lookups to verify and confirm cash receipts.
* Contact customers regarding past due invoices and confirm plan for payment.
* Communicate and work with departments to ensure optimal work flow and communication exists. Build rapport and uphold strong customer service culture both internally and externally.
* Monitor customer accounts for payments received, delayed payment and non-payment.
* Responsible for creating weekly Quick Bill reports.
* Create and submit credit/debit memos.
* Prepare and send weekly aging recap reports to managers.
* Perform general office and administrative tasks as required.
* Other duties as assigned.
Education and/or Experience:
* High school diploma or GED required.
* Minimum of 2 years of Accounting Clerk or related work experience.
* Familiarity with generally accepted accounting/bookkeeping principles and procedures is required.
* Must have basic Microsoft Office (Word, Excel, Outlook) skills.
* Must be able to efficiently use a Windows-based computer.
* Ability to prioritize and complete assignments accurately and in a timely manner.
* Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
* Strong interpersonal, organizational, verbal and written communications skills.
* Must demonstrate discretion due to the sensitive nature of the work.
* Must be able to work alone, and with a team.
* Must be able to pass a drug screen and criminal background check.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Frequent walking, standing, sitting within the work area.
* Ability to sit for extended periods of time.
* Ability to effectively communicate with employees, management, peers, et al.
Work Environment:
The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The work environment is that of an office position with minimal to high noise levels or may be remote based.
* The position requires working independently, as well as part of a team.
* This position requires verbal and face-to-face contact with others daily.
* Frequent use of a computer is necessary.
* This position requires use of all general office equipment.
Account Representative - Uncapped Commission
Billing representative job in Jacksonville, FL
Country USA State Florida City Jacksonville Descriptions & requirements About the role: The Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.
What's in it for you:
* $40,000 minimum annual salary
* Uncapped commission opportunity
* Want to know what the top 20% earn? Ask your recruiter
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, but also independent and assertive in solving problems
* You're eager to develop complex logistics solutions while delivering great customer service
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Communicate with the sales team and customers as the subject matter expert to build and maintain relationships
* Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
* Work with the sales team to provide and negotiate competitive pricing
* Input, update and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Elite work ethic, 100% in-office, expected to go above and beyond
* Extreme sense of urgency to efficiently juggle dynamic operations
* Strong communication skills with ability to handle conflict
* Solution-focused mindset and exceptional customer service
* Ability to work with the latest technologies
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Where you'll be: 12724 Gran Bay Parkway, Jacksonville, Florida 32258
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
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Billing & Collections Specialist - Moving & Relocation Services
Billing representative job in Jacksonville, FL
The Billing & Collections Specialist is responsible for accurately processing, auditing, and recording company revenue, commissions, and accounts receivable. This position ensures timely billing, payment collection, and proper distribution of revenue and commissions for both local and long-distance operations.
The ideal candidate will possess strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. A positive attitude, dependability, and teamwork are essential.
Essential Functions / Major Responsibilities
Receive, audit, and process paperwork from owner-operators, local operations, and customer service.
Promptly submit documentation to customers, Vanline headquarters, and other agents as needed.
Rate shipments using Vanline mainframe systems and compensation schedules to accurately calculate company revenue.
Calculate and record commissions for owner-operators and sales representatives per established agreements.
Prepare, issue, and track customer invoices in a timely and accurate manner.
Audit revenue and commission data, identifying and correcting discrepancies as necessary.
Maintain accurate storage and warehouse billing for household and commercial orders, including monthly billing and COD payment verification.
Manage accounts receivable, including credit card processing and collection activities.
Produce weekly A/R and collection reports and communicate status updates to management.
Assist with processing cash receipts and deposits.
Develop and maintain positive, professional relationships with internal teams, customers, drivers, and agents.
Continuously seek to improve processes, adapt to changing priorities, and complete additional assignments as directed by management.
Specific Job Skills / Requirements
Positive, team-oriented attitude and professional demeanor.
Excellent organizational and time management skills.
Strong attention to detail and problem-solving ability.
Proficient written and verbal communication skills.
Ability to prioritize and manage multiple responsibilities simultaneously.
Strong customer service orientation and commitment to timely, accurate work.
Ability to work independently with minimal supervision in a fast-paced, deadline-driven environment.
Education and/or Experience
High school diploma or GED required.
Minimum two (2) years of experience in billing, revenue, or accounts receivable functions; experience in the moving/storage or transportation industry preferred.
Proficiency with Microsoft Excel required.
Job Conditions
Demanding, fast-paced work environment.
Full-time, in-office position.
Standard office conditions with average noise levels.
Prolonged periods of sitting and computer use.
Heaviest workload occurs during peak season (May through October); occasional overtime required.
Medical Payroll, Billing, and Collections Specialist
Billing representative job in Gainesville, FL
Job DescriptionMedical Payroll, Billing, and Collections SpecialistNurseCore has an exciting opportunity for you! We are seeking a Medical Payroll, Billing, Collections for our Gainesville, Forida location. As a national leader in home care services and medical staffing, we offer competitive compensation, benefits and the chance to build a rewarding and fulfilling career. If you're motivated, enthusiastic, and have experience in medical billing and collections, we want you to be on our team! Join us at the heart of healthcare, apply today!
Responsibilities
The Medical Payroll, Billing, and Collections Specialist is responsible for preparing field payroll and customer billing for processing to ensure accurate and timely delivery of payroll payments to employees, invoices and collecting payments from customers including third party insurance.
Compiles and reviews for accuracy all required billing and payroll reports and provides information to Branch Director and Corporate Payroll Department as required
Prints, reviews and mails invoices within company timeframe, including required documentation required by payor to process claim
Prints accounts receivable reports and provides copy to Branch Director on weekly basis
Reviews accounts receivable reports for short pays, unapplied payments and skipped invoices
Researches information and contacts clients in timely manner to resolve issues
Maintains on-going contact with clients to ensure prompt payments on all accounts
Sets up new staffing clients, ensuring pay/bill reflect contracted agreement
Requests credit checks on all new accounts and communicates same to Branch Director for decision regarding credit limits
Sets up new homecare clients and tracks, including:
Verify Insurance
Enter all information in ContinuLink on new homecare clients, including plan of care, pay/bill table, units/billing codes
Track physician's orders and plan of care for signatures
Monitor care authorizations weekly
Assist in maintaining clinical files
Processes all time slips within ContinuLink system weekly, in timely manner to include review and approval for billing and payroll
Investigates discrepancies; make adjustments and corrections as needed
Processes instant/advance checks for field employees in accordance with established company policy and timelines
Maintains complete payroll, billing and collection documentation and files
Assists in other areas of the office as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Competence
To perform the job successfully, an individual should demonstrate the following competencies:
Good grammar, voice and diction
Basic computer and keyboarding skills
Excellent customer service skills (friendly, courteous and helpful)
Be able to read, write, and understand English.
Excellent attention to detail
Work well in a team environment
Able to maintain confidential information
Good time management skills
Education and Experience
High School diploma or equivalent
Two-three years related experience in medical billing and collections. Health care experience preferred.
Experience should emphasize problem-solving skills.
Computer Skills
Computer skills (excel, word, accounting software) Medicaid billing, accounts receivable, collections.
Beneficial Skills and Experience
Work experience in a home care or staffing environment.
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Billing
Billing representative job in Jacksonville Beach, FL
Angel Kids Pediatrics seeks an experienced Medical Biller. The ideal candidate will have a strong background in medical billing, with the skills necessary to improve current billing procedures and reduce A/R days. The successful applicant will work on a number of tasks requiring data analysis, in-depth evaluation and exercising judgement within the appropriate scope of practice. We offer excellent benefits, generous paid time off and competitive compensation.
Auto-ApplyPatient Accounts - Patient Access Coordinator FT Days
Billing representative job in Lake Butler, FL
Full-time Description
Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, swing bed program, rehabilitation services, outpatient laboratory, and outpatient radiology (X-ray, ultrasound, and CT Scan) services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment.
Are you looking for a rewarding career in a family atmosphere? We hope you'll consider the Patient Access Coordinator position.
Job Summary:
This role will perform a variety of registration functions which may include outpatients, emergency room patients, or clinic patients, as well as perform various additional business office functions. In addition, the successful candidate will welcome patients and visitors into the facility as the front door receptionist.
Registration responsibilities may include patients being processed through the hospital Emergency Room area, all outpatient services to include Rehabilitation, Laboratory, Radiology, CAT scan, and inpatient services. This position completes all required paperwork to ensure appropriate financial arrangements and to allow treatment at the time of patient encounter. Performs required data entry relative to patient's insurance verifications and follow-up. Implements necessary collection efforts, to include patient and insurance contacts. Reviews registrations for completeness and performs auditing functions for the Business Office. Assists in collections, billings, medical record requests, and other assignments as they arise. This position will play a multi-function role to assist in any area that requires additional support in the Revenue Management cycle.
Requirements
Education: Requires high school diploma or equivalent.
Experience: 1 year experience related to medical/hospital setting required. Insurance and over the counter collections experience preferred.
Skills: Excellent grammar and communication skills. Strong customer service skills.
Knowledge: Knowledge of medical terminology preferred.
Abilities: Accurate, mature, flexible person who is meticulous to detail. Self-starter. Displays responsibility to confidentiality aspects of medical/financial information. Pleasant attitude in dealing with the public and various levels of staff. Ability to type 45 wpm, use a 10-key calculator. Ability to read and understand the benefits for all insurances.
Equipment Used for Job: Computer, Calculator, Fax Machine, Xerox Machine, Telephone System.
Lake Butler, Alachua, Gainesville, High Springs, Lake City, Macclenny, Fort White, Glen Saint Mary, Starke, Keystone
Patient Registration, ER Registration, Patient Accounts, Emergency Room, ER, Emergency Department, ED, ER Clerk, Registrar, Registration Clerk, PAC
Billing Specialist
Billing representative job in Jacksonville, FL
All candidates should have a working knowledge of transportation and have good working knowledge of computers. Extra consideration will be given to candidates with the following specific experience:
Freight billing in a transportation environment
Vendor/Carrier payment and/or Accounts Payable knowledge
Understanding reading freight bills/Pod to match PO's.
McLeod Software System, Prophesy or PCS Software
Documentation imaging or previous use of imaging software
Excel Entry Level and Microsoft Office/Teams in large volume experience
Trucking and/or brokerage experience a plus.
Driver and/or carrier settlements experience.
Accounts payable or worked in transportation accounting or dispatch.
Your daily job will require the following;
Ability to Maintain a list of customers' accounts billing up to 300 invoices per week.
Ability to use various Customer Portals for Data Entry, Invoices and Paperwork uploading.
Ability to use imaging software to view backup paperwork, prior to invoicing/ paying carrier.
Ability to Process email at large volume internal/external Microsoft Outlook.
Ability to match bills, lumpers, and paperwork to McLeod movement for payment.
Ability to identify the correct paperwork is received and legible to bill invoice/pay carrier.
Ability to account for any accessorials added to the invoice with backup.
Ability to call and/or email carriers for any missing supporting documentation timely.
Ability to report OS&D off bills into our McLeod OS&D system.
Ability to multitask in large email, Microsoft Teams and data files.
Ability to work in a fast paced, team oriented environment.
Ability to maintain a professional and courteous attitude.
Ability to maintain good attendance and minimal tardiness.
Ability to work overtime when business dictates necessary.
Finalizing carrier settlements and submitting for payment.
Finalizing customer invoice and submitting payment.
A very organized problem solver that can adapt to change and wants to create a teamwork environment would be suitable for this position.
Our company is a privately owned manufacturing company. We offer benefits which reflect our commitment to attracting and retaining great people. This includes excellent pay, competitive health and dental care coverage, and retirement plan.
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender, and age. We are an Equal Opportunity Employer.
Auto-ApplyBilling Specialist
Billing representative job in Jacksonville, FL
OH Implementation Test 57 (SDA)-test is currently seeking a dedicated and detail-oriented SDA - Billing Specialist I to join our team in Jacksonville. This full-time, regular position plays a crucial role in our healthcare billing operations, ensuring accuracy and compliance in all billing processes. Under close supervision, the Billing Specialist I will be responsible for coding, coordinating, verifying, and distributing all billable services within our organization. This entry-level position offers an excellent opportunity for individuals looking to build a career in healthcare administration and medical billing. The position offers a competitive bi-weekly salary ranging from $23,040 to $34,560 annually, depending on qualifications and experience. This is a regular, at-will position with no travel requirements and no per diem. The successful candidate will work in a supportive environment where attention to detail and accuracy are highly valued. In this role, you will be filing and entering billing information for patients into our computer systems, ensuring all billing data is accurate and complete. You will coordinate closely with clinical staff to obtain charge information for all patients and code procedures performed and diagnoses on charges. A key responsibility includes assigning appropriate ICD-9, CPT, and HCPCS codes to accurately support the need and documentation for each service provided. Additionally, you will coordinate copies of medical documentation with physician charges to support billing to third-party payers. The role requires you to identify physician services provided but not accurately documented in medical records, highlighting discrepancies for resolution. You will also be responsible for resolving routine patient billing inquiries and problems, providing excellent customer service to patients with billing concerns. This position requires strong attention to detail, as accuracy in medical coding and billing is essential for proper reimbursement and compliance with healthcare regulations. You will need to stay current with coding guidelines and insurance requirements to ensure all billing practices meet industry standards. The ideal candidate will demonstrate proficiency in medical terminology, coding systems, and healthcare billing processes. You should be comfortable working in a fast-paced environment and handling multiple tasks simultaneously while maintaining accuracy. As part of our team, you will contribute to the financial health of our organization by ensuring all services are properly billed and documented. This position offers growth opportunities for those interested in advancing in the healthcare administration field, with potential for increased responsibilities and specialized training in medical coding and billing. Join our team at OH Implementation Test 57 (SDA)-test and be part of an organization committed to excellence in healthcare administration and patient service.
Required Skills
Understanding of health insurance and medical costs, including coding
Good customer service skills
Strong communication skills
Proficient computer skills
Strong work ethic and high level of professionalism
Knowledge of ICD-9, CPT, and HCPCS coding systems
Attention to detail and accuracy
Basic understanding of medical terminology
Problem-solving abilities
Organizational skills
Ability to work in a team environment
Basic data entry skills
Patient Representative - Check Out
Billing representative job in Gainesville, FL
THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing cardiovascular care to the people of North Central Florida. We are proud to be certified as a GREAT PLACE TO WORK . We are seeking a CHECK-OUT RECEPTIONIST to join our team. The position is in zip code 32605. Visit our web page: **************
JOB TITLE: Check-Out Receptionist
GENERAL SUMMARY OF DUTIES: Create and modify patient appointment and testing schedules.
LOCATION: Gainesville
FLSA STATUS: Non-exempt
ESSENTIAL FUNCTIONS:
Work the check-out desk as patients complete their appointment.
Books, coordinates and reschedules patient appointments using Intergy EHR.
Verifies necessary information and records in the medical record
Answers questions regarding patient appointments and testing
Updates profile on patients
Attends meetings as required
Cross train in scheduling and check-out.
Other duties as assigned.
EDUCATION: High School Diploma or equivalent
EXPERIENCE: Minimum one year experience in a health care setting. Knowledge of medical terminology is desirable. Intergy experience is desirable.
SKILLS:
Skill in operating a computer and copy machine
Skill in screening and directing calls in a pleasant and expeditious manner
Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
ABILITIES:
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instruction
Ability to establish and maintain effective working relationships with patients, employees, and the public
Ability to respond to stressful/emergency situations in a calm and effective manner.
ENVIRONMENTAL / WORKING CONDITIONS: Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Some exposure to communicable diseases.
PHYSICAL/MENTAL DEMANDS: Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Occasional stress from dealing with upset patients and/or emergency situations.
ACCOUNT REP
Billing representative job in Jacksonville, FL
Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.
Principal Responsibilities
Acquire and Maintain Customers
Basic furniture, appliance, home electronic installation/removal
Complies with all company vehicle safety standards and documentation
Credit/Customer Relationship Management
Customer payments and data entry in VersiRent computer program
Fill out receipt books, make journal entries Inbound/Outbound Service calls
Making deliveries or collecting merchandise Sales and merchandising, and all other duties deemed necessary by store management
Requirements for Account Representative
Excellent telephone skills
Intermediate math skills
Maintain professional appearance
Must be able to drive during day, night and meet all safety requirements
Must be able to explain terms of rental/lease agreement to customer
Must be able to read, write and communicate effectively in person and over telephone
Must be able to work overtime
Must be proficient in product features, benefits; must be able to work on showroom floor
Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
Regular and consistent attendance, including nights and weekends as business dictates.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
Stooping, bending, pulling, climbing, reaching, and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions
$15.00 - $16.00 Hourly
Collector
Billing representative job in Palatka, FL
Job DescriptionSalary: $20.00 - $24.00/hr
Fairway Financial
Collector - Subprime Auto Finance
Full-Time or Part-Time Position Available
About Us:
We're not your average finance company, and this isn't your average collections job. Fairway Financial is a high-growth subprime auto lender looking for a hungry, results-oriented Collector who knows how to get deals done. If you thrive in an environment where performance matters, then we want you on our team.
Job Responsibilities:
Drive daily outbound calls to reach customers with delinquent accounts
Lock in payment arrangements, commitments, and follow-through
Identify skips and use available tools to locate hard-to-find customers
Push accounts forward - escalate to repo or legal when necessary
Document all account activity and customer communication accurately and in real time
Crush daily, weekly, and monthly collection goals
Work closely with recovery and repo agents to manage risk
Follow company standards and comply with all relevant laws (FDCPA, FCRA, etc.)
Qualifications:
Proven experience in collections, call center environment, or subprime lending
Previous automotive lending experience is highly preferred
A no nonsense attitude and the ability to confidently ask customers for payment
Proven negotiation and problem-solving skills
Able to stay calm and professional under pressure
Ability to use multiple computer programs efficiently to log calls and update account data throughout the day
Self-motivated and goal-oriented with a strong work ethic
Ability to maintain confidentiality while handling sensitive borrower information
Company Benefits:
Competitive Pay Plan: Recognizing and rewarding your contributions.
Low-Cost Health Insurance: Starting as low as $74.89 per pay period, including No-Cost Primary Care, Free Teladoc, & Nurse Concierge.
Dental & Vision Insurance: Comprehensive coverage for your well-being.
Scholarship Program: 100% paid college tuition for you, your spouse, or children.
Company-Paid Life Insurance: $25,000 benefit for your peace of mind.
Daycare Assistance: 50% of daycare premium costs.
Work-Life Balance: Closed every Sunday.
Retirement 401(k) Plan: Plan for your future with company support.
Professional Development: Company-provided training to enhance your skills.
Paid Time Off: Paid vacation and six paid holidays.
Employee Discounts: Special pricing on vehicles, parts, and services.
Drug-Free Workplace: Prioritizing safety and well-being.
Terms
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Bilingual Collector - Work From Home
Billing representative job in Jacksonville, FL
Triad Financial Services has an work from home opportunity for a Bilingual Collector in our Jacksonville, FL offices. This position has a rotating schedule allowing for some days and some evenings and only 1 half-day Saturday per month. The schedule is set up to work 3 days from (8a to 5p) and 2 days from (11a to 8p). The base pay rate is $19.50 per hour and up to $800.00 per month in bonuses.
You are responsible for the effective servicing of early to late stage delinquent loans by utilizing collection techniques, strategies, and the exploration of investor, state and company foreclosure alternatives to mitigate losses. This position reports to a Collections Supervisor and services accounts that are 30 or more days past due. This individual will primarily interact with delinquent customers, internal departments in the course of delinquency management, loss mitigation and foreclosure/replevin actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on the department's procedures
Discuss financial status, review monthly income and expenses and determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Send Notice of Defaults (NODs) to customers when required
Offer Loss Mitigation assistance when appropriate, explain options and processes in detail
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
Process mortgage payments in accordance with established guidelines
Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
Follow up on calls and emails to customers and clients as needed for the resolution or clarification of issues.
Consistently meet or exceed monthly goals
Be flexible with their time and schedule in order to meet the needs of the business
QUALIFICATIONS
High School diploma or equivalent
Solid PC skills
Analytical and problem-solving skills and attention to detail
Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Ability to understand and explain financial matters, details of modifications /deferrals/ extensions and foreclosures, etc.
Knowledge of Billing and Collections procedures and Fair Debt Collection Practices Act
Must be goal oriented
At least 1 year of telephone customer contact experience
Ability to present a professional image to customers, coworkers and external contacts
Excellent verbal and written skills to communicate and negotiate with parties
Ability to prioritize multiple tasks and work well under deadlines
MSP experience is a plus
At Triad Financial Services, we:
offer a promote from within culture, work life balance,
opportunity for professional advancement, 401K Matching, Medical, Vision, and Dental insurance, FSA, and competitive compensation including: monthly, quarterly and yearly bonuses based on position. 15 PTO days + 7 paid holidays.
Apply Now to join our Team!
Auto-Apply3rd Party Collections Specialists (JAX, FL)
Billing representative job in Jacksonville, FL
Full-time Description Sequium Asset Solutions is looking for 3rd Party Experienced Collectors in the Jacksonville Area In this position you will contact consumers and negotiate repayment of outstanding debt obligations. Our training program offers education on the most technologically advance collections system, our client requirements, negotiation skills and system/account codes. Sequium offers an encouraging environment with growth opportunities.
$17 - $20/hour (Based on Experience + monthly bonus opportunity) * Paid training * Full Benefits * Paid Time Off * 401K * Referral Program * Tuition Reimbursement
Qualified candidates must have a minimum of 2 years prior 3rd party collections experience handling targeted outbound and inbound calls and negotiating the repayment of past due accounts. Telco, Financial Services, Commercial, and/or Multi-Housing experience is a plus!
Bilingual Spanish Openings Also Available
EOE M/F/V/D b/g check, drug screening required
Sequium, Paying for Performance
Collection Specialist
Billing representative job in Jacksonville, FL
Job DescriptionDescription:
APPLY TODAY!! Full-Time Collection Specialist *On-site*
We are currently seeking Full-Time Collection Specialists with a base pay of $16-$18 per hour plus unlimited bonus potential.
Our Company: Revco Solutions Inc. is an Accounts Receivable Management company located in Jacksonville, FL with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.
Position: We will provide you with the tools, knowledge and training to become successful in your role. The Collection Specialists contacts consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts.
Revco Offers:
Medical, Dental, Vision, Life and Disability coverage
401(k) Savings Plan with company match
Paid Time Off (PTO), Paid Holidays, and Paid Training
Performance Bonuses
Referral Incentive Program
Requirements:
High school diploma or equivalent
Schedule: Varies Monday-Friday between 8am-7pm
3+ year of Call Center and Customer Service Experience
3+ years of Collection Experience
Mathematical and Analytical Skills
Negotiation Skills
Proficient in basic computer applications and the ability to learn new software quickly
Ability to actively listen and speak clearly
Pass Company Drug Testing
Requirements:
Senior Patient Account Representative, Inpatient, Full-time
Billing representative job in Jacksonville, FL
Responsible for all duties involved with the follow-up and prompt collections of Inpatient Government, Managed Care, Commercial and Worker's Compensation account balances. All outstanding claims must be followed up and resolved in a timely manner. Review reports for claim denials and rejections. Correct and resubmit claims as needed. Submit requested information, claim reconsiderations and claim appeals within payer timely filing guidelines. Monitor accounts for recoupment of payments. Respond to patient questions, problems, or complaints in a courteous and professional manner.
Responsibilities:
* Meet or exceed departmental KPI's
* Experience with IRF billing regulations
* Works all denials by using the designated systems on a timely basis, report problems & trends
* Perform follow-up functions for delayed payments. This includes but is not limited to telephone inquiries or formal appeals on incorrectly paid claims.
* Document all accounts clearly and concisely of all activity and resolve all accounts through final collections.
* Initiate appropriate collection letters on patient liability.
* Provide training for new employees, maintain/update training materials.
* Key person to perform all system testing and validation.
* Provide support to Revenue Cycle Department by communicating with patients on billing and follow-up concerns.
* Request medical record documentation as required to resolve the account.
* Perform daily account follow-up using the worklist and task list in Patient Account system.
* Submit claims electronically.
* Verify payment schedules for correct allowances.
* Accumulates, prepares, and analyzes data necessary for contract compliance of HMO and PPO and other contracted payers.
* Correct bad addresses, as necessary.
* Assisting Patient Accounts Representatives with any question or concerns.
* Keeping track of the Accounts Receivable and focusing on targeted areas.
* Strive for optimal collections pertaining to account receivables less than 90 days old.
* Assist Patient Account Representatives in verifying and editing data on claim for correct submission to insurance carriers when needed.
* Work with Patient Account Supervisor/Manager on notifying them of the different insurance carrier changes concerning billing and collections procedures.
* Ensure that the errors on account follow-up are kept at a minimum and report the percentage to the next level manager.
* Handle complicated patient account issues.
* Adheres to all Brooks Rehabilitation policies and procedures
Qualifications:
* High School graduate
* Five+ years of job-related experience in hospital Business Office or CBO.
* Experience with Microsoft Office to include proficiency with Excel spreadsheets
* strategic and analytical skills.
* Knowledge of CPT and ICD-10 coding procedures.
* Working Experience with medical terminology.
* Self-starter and able to work in a fast-paced environment.
* Detail oriented
* In-depth working knowledge of all payers
* Working experience with data spreadsheets, tracking & trending
* Excellent communication skills, both written and oral
* Working knowledge of patient accounting systems
Compensation: Experience and education may be considered along with internal equity when job offers are extended.
Location: Samuel Wells Building. 3599 University Blvd South, Jacksonville, FL 32216
Hours: Monday - Friday, 40 hour per week
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
* Competitive Pay
* Comprehensive Benefits package
* Vacation/Paid Time Off
* Retirement Plan with Match
* Employee Discounts
* Education and Professional Development Programs
Auto-ApplyMedical Payroll, Billing, and Collections Specialist
Billing representative job in Gainesville, FL
Medical Payroll, Billing, and Collections SpecialistNurseCore has an exciting opportunity for you! We are seeking a Medical Payroll, Billing, Collections for our Gainesville, Forida location. As a national leader in home care services and medical staffing, we offer competitive compensation, benefits and the chance to build a rewarding and fulfilling career. If you're motivated, enthusiastic, and have experience in medical billing and collections, we want you to be on our team! Join us at the heart of healthcare, apply today!
Responsibilities
The Medical Payroll, Billing, and Collections Specialist is responsible for preparing field payroll and customer billing for processing to ensure accurate and timely delivery of payroll payments to employees, invoices and collecting payments from customers including third party insurance.
Compiles and reviews for accuracy all required billing and payroll reports and provides information to Branch Director and Corporate Payroll Department as required
Prints, reviews and mails invoices within company timeframe, including required documentation required by payor to process claim
Prints accounts receivable reports and provides copy to Branch Director on weekly basis
Reviews accounts receivable reports for short pays, unapplied payments and skipped invoices
Researches information and contacts clients in timely manner to resolve issues
Maintains on-going contact with clients to ensure prompt payments on all accounts
Sets up new staffing clients, ensuring pay/bill reflect contracted agreement
Requests credit checks on all new accounts and communicates same to Branch Director for decision regarding credit limits
Sets up new homecare clients and tracks, including:
Verify Insurance
Enter all information in ContinuLink on new homecare clients, including plan of care, pay/bill table, units/billing codes
Track physician's orders and plan of care for signatures
Monitor care authorizations weekly
Assist in maintaining clinical files
Processes all time slips within ContinuLink system weekly, in timely manner to include review and approval for billing and payroll
Investigates discrepancies; make adjustments and corrections as needed
Processes instant/advance checks for field employees in accordance with established company policy and timelines
Maintains complete payroll, billing and collection documentation and files
Assists in other areas of the office as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Competence
To perform the job successfully, an individual should demonstrate the following competencies:
Good grammar, voice and diction
Basic computer and keyboarding skills
Excellent customer service skills (friendly, courteous and helpful)
Be able to read, write, and understand English.
Excellent attention to detail
Work well in a team environment
Able to maintain confidential information
Good time management skills
Education and Experience
High School diploma or equivalent
Two-three years related experience in medical billing and collections. Health care experience preferred.
Experience should emphasize problem-solving skills.
Computer Skills
Computer skills (excel, word, accounting software) Medicaid billing, accounts receivable, collections.
Beneficial Skills and Experience
Work experience in a home care or staffing environment.
#INDFL
Auto-ApplyPatient Representative
Billing representative job in Jacksonville, FL
Full-time Description
We're Still Growing and Hiring---Come Join our Team!
Our Ophthalmic Patient Representatives serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork.
Benefits Offered
401K, Dental, Life, Medical, Vision
Collection Specialist
Billing representative job in Jacksonville, FL
APPLY TODAY!! Full-Time Collection Specialist *On-site*
We are currently seeking Full-Time Collection Specialists with a base pay of $16-$18 per hour plus unlimited bonus potential.
Our Company: Revco Solutions Inc. is an Accounts Receivable Management company located in Jacksonville, FL with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.
Position: We will provide you with the tools, knowledge and training to become successful in your role. The Collection Specialists contacts consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts.
Revco Offers:
Medical, Dental, Vision, Life and Disability coverage
401(k) Savings Plan with company match
Paid Time Off (PTO), Paid Holidays, and Paid Training
Performance Bonuses
Referral Incentive Program
Requirements:
High school diploma or equivalent
Schedule: Varies Monday-Friday between 8am-7pm
3+ year of Call Center and Customer Service Experience
3+ years of Collection Experience
Mathematical and Analytical Skills
Negotiation Skills
Proficient in basic computer applications and the ability to learn new software quickly
Ability to actively listen and speak clearly
Pass Company Drug Testing
Salary Description $16-18/hr.