Call center representative jobs in Laguna Niguel, CA - 1,367 jobs

JOB TITLE: Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits CLASSIFICATION: Non-Exempt LANGUAGE REQUIREMENT: Bilingual English and Spanish COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience COMPANY OVERVIEW: Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines. Our teams support clients through direct service, accountability, and clear communication. Our culture emphasizes ownership, collaboration, and trust. We offer a comprehensive benefits package: 401k with employer match Medical, dental, vision, life, and disability insurance Paid Time Off Paid holidays Paid sick leave Professional development opportunities Flexible work arrangements JOB SUMMARY: The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries. You operate in a high-volume, member-facing environment. You resolve routine issues and escalate complex matters following defined guidelines. Your work supports a consistent member experience and reduces service interruptions for Account Management teams. DUTIES/RESPONSIBILITIES: Employee and Member Support Serve as the primary contact for benefit inquiries via phone and email Explain coverage, eligibility, and benefit usage in clear terms Guide members through carrier portals, mobile applications, and ID card access Support employees during open enrollment Provide bilingual support in English and Spanish Routine Benefits and Claims Support Process ID card requests and replacements Confirm provider network participation Respond to basic claim status inquiries Verify eligibility and enrollment changes Add or remove dependents Provide prescription refill guidance Address standard open enrollment questions Issue Identification and Escalation Identify issues requiring escalation Route cases to Account Management per internal guidelines Ensure complete documentation prior to escalation Maintain ownership until successful handoff is confirmed Documentation and Collaboration Document all interactions and outcomes in the CRM system Track open items through resolution Partner with Account Managers and Advocacy teams Identify recurring issues and share trends with leadership EDUCATION & EXPERIENCE: Required Skills & Qualifications · One to three years of experience in employee benefits, insurance · Bilingual English and Spanish · Clear written and verbal communication skills · Ability to manage high call and email volume · Strong organization and follow-through · Professional and composed in time-sensitive situations Preferred Qualifications · Experience in an employee benefits brokerage or consulting environment · Knowledge of health and welfare benefit plans · Experience with CRM or benefits administration platforms · Working knowledge of Outlook, Word, and Excel Measures of Success Timely resolution of routine member issues Clear and complete escalation documentation Positive member experience feedback Reduced disruption to Account Management workflows

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds Office Rotation: Tuesday/Thursday & every other Friday Must live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive pay rate- $26 Why should you apply:Medical and dental benefits Opportunity to gain valuable experience. Enjoy a positive and supportive work environment. Paid training to ensure you have the skills & knowledge to succeed. What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through queues and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 3 years of customer service experience and call center experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

We are Southern California's leader in uniform and linen services - family owned and operated since 1932. Our proud heritage of quality service started 89 years ago, and the operation has remained in the family ever since for 4 generations. Medico Professional Linen Service is a uniform and linen service specializing in private practice and medical clinic businesses in the Southern California area. This operation is the largest linen and uniform service specializing in this niche in the United States and is now being mirrored by our industry peers in other regions of the country. Our values of team work, quality, and service have been at the heart of what we do and have strengthened our brands and business relationships. The Route Representative is responsible for servicing the accounts of Medico Professional Linen. Medico Professional Linen Service is a textile rental service organization. Primary responsibility is the customer service of existing and new accounts. If you are career minded and growth-oriented and have aspirations to work for a company that is the leader in quality and service in its industry, then this position is for you. This position is responsible for servicing a broad range of customer accounts. Skills and Abilities: Must have the ability to communicate effectively both verbally and in writing. Required to maintain an eligible driving record. Preferred knowledge and understanding of linen industry. Knowledge and understanding of maintaining route books, route billing and codes. Knowledge and understanding of operating a hand held device. Ability to work well with others and problem solving customer concerns onsite. Must have a professional manner and appearance. Must have exceptional organization and customer service abilities. Must have the ability to learn and participate in group training sessions. Computer literate. Position includes required ability to lift more than 30lbs and required ability to stand and walk for eight or more hours per day. Education: Must have a high school diploma or GED equivalent. Experience: Must have an eligible driving record with at least 5 years driving experience. Class A Drivers preferred. Benefits: Hourly Wage Pension Plan Comprehensive Insurance Program Paid Holidays and Vacation Serious Applicants only! Job Type: Full-time Salary: $23.00 - $26.00 per hour (Class C) $25.00 - $28.00 per hour - Class A Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 10 hour shift Monday to Friday Must be available weekends Work Location: In person American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Quick overview of this role . We're looking for an experienced Industrial Customer Service Specialist to support a growing specialty distribution business in the Fullerton area. This is a fully onsite, hands-on, judgment-driven role supporting experienced sales professionals in a fast-moving industrial distribution environment - in an office where accountability, collaboration, and a little background music are part of the daily rhythm. If you've supported sales teams in an industrial or distribution setting and enjoy being the person who keeps orders, logistics, and communication running smoothly, keep reading! This role will feel familiar - and rewarding. What you'll be responsible for Owning the full lifecycle of customer orders, from entry through fulfillment and delivery Supporting assigned sales reps while maintaining clear boundaries, accuracy, and priorities Coordinating with warehouses, carriers, and logistics partners on domestic LTL shipments Managing documentation tied to orders (SDS, CofA, lot tracking, product details) Using ERP systems to track orders, inventory, and customer activity Communicating clearly and professionally with customers, suppliers, and internal teams Identifying issues early and driving resolution with urgency and accountability Maintaining accuracy in a fast-paced, multi-SKU industrial distribution environment What we're looking for Must-haves: Experience in industrial customer service or order management Background in industrial or specialty distribution (chemicals a strong plus, but not required) Comfort managing logistics and domestic freight via brokers and carriers Strong organizational skills, attention to detail, and follow-through Confidence to professionally push back on sales when needed to protect operations and customers Ability to work on-site in the Fullerton, CA area Nice-to-haves: Experience in chemical distribution ERP exposure (Datacor / Chempax or similar systems) Familiarity with SDS, CAS numbers, and regulated products Google Workspace experience (Sheets, Docs, Gmail) Why this role is different This is a judgment role, not a script-driven CSR position You'll be trusted to manage priorities, not just process transactions The team values accountability, teamwork, and clear communication Office culture is collaborative, professional - and energetic Compensation & details Competitive hourly compensation aligned with experience Full-time, on-site role Strong benefits and long-term stability with a well-established firm

Our client is seeking a dependable and customer-focused Customer Service Representative to support daily operations and deliver a high level of service to customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Provide professional and courteous customer support via phone and email Respond to customer inquiries, service requests, and issues in a timely manner Maintain accurate records and documentation related to customer interactions Coordinate and communicate effectively with internal teams to ensure customer needs are met Follow established policies and procedures to maintain service quality and consistency Track open items and ensure timely follow-up and resolution Assist with administrative tasks as needed to support daily operations Qualifications Positive, professional, and customer-focused attitude Strong interpersonal and communication skills (verbal and written) Ability to multitask and manage changing priorities Ability to remain calm and effective in a fast-paced or high-pressure environment Strong organizational skills and attention to detail Reliable follow-through and time management skills Proficiency in Microsoft Word, Excel, and Outlook Preferred Skills Prior customer service or administrative experience Experience working in a team-oriented environment Ability to quickly learn new systems and processes Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

NEXT CLASS STARTING IN February 2026 We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions. Essential Job Functions: • Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs. • Maintains sincere interest in providing stellar customer care • Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction • Exercises independent thinking in meeting customer expectations • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image Must Possess the Ability to: • Process information quickly and accurately • Work under time constraints • Understand and apply new concepts • Analyze Information and evaluate results • Effectively deal with complex customers • Create positive customer relationships by defusing angry and upset customers • Demonstrate commitment to learning quickly and effectively applying knowledge • Attention to detail and follow-up Minimum Requirements: • High School Diploma or equivalent • Minimum 1 year of call center experience • Minimum 1 year of customer service experience • Knowledge of computer (PC) and internet applications • Excellent Telephone etiquette • Excellent communication skills written, verbal, and interpersonal • Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given • Excellent oral and written skills: Grammar and terminology • Time management skills • Ability to pass a background check and drug screen upon offer of employment Required Qualifications: • 6 months- 1 year of Call Center Experience Shift Times: 1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)􀀀 2. Must attend ALL training assigned days (First 30 days)

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams-and it all starts with our employees. Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team! Summary of Primary Functions Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA, and Palmdale, CA, . The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures. Requirements Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products. This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Call Center Representative I - $22.29/hr to $25.00/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Under minimal supervision of the Director, the Call Center Representative will work independently to: * Maintain MIS and EDMIS System and act as technical support for Centers * Respond swiftly and courteously to all potential customer phone inquiries * Conducting inbound and outbound customer service calls * Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients * Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests. * Documenting details of all calls and customer interactions * Rescheduling or canceling meetings in a timeous manner. * Collaborate with the intake manager and other team members to improve customer service and handle high call volumes * Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics * Responds to 30-50 calls per day * Educate clients on programs and other service offerings * Managing multiple systems and programs simultaneously * Other duties as assigned. Some regional travel required.

Job Description Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) No Prior Insurance Experience Needed An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.

" The Senior Call Center Representative ensures LERETA external and internal customers consistently receive accurate and timely responses to inquiries concerning tax service and property tax matters. The role provides effective customer service by using excellent, in-depth knowledge of company policies and procedures and maintaining a positive, empathetic and professional attitude. The Senior Call Center Representative mentors and provides training as needed and assists the Escalation Team with escalated calls. Inbound Calls * Processes a high volume of incoming routine calls * Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution * Responds to customer calls and/or email requests address questions or concerns * Communicates status of assignments to the lead or supervisor Task Research * Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry * Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team * Returns homeowner calls as necessary, once research is complete Leadership * Mentors and monitors the Call Center Representatives and any new team members * Assists other team members with workload when necessary TEAMWORK * Ensures Call Center goals are met and customer SLA's are maintained * Actively participates in team huddles and meetings This position will perform other duties as assigned based on the needs of the department. Salary range: $17.16 - $21.45 "

Part of a centralized refill team in a multi-specialty ambulatory care medical group. Handles all incoming prescription refill requests for the medical group providers. Under the direct supervision of a licensed provider, responsible for the review and processing of prescription refills from phone, fax, and electronic requests following an established medication protocol. Responsible for transmitting approvals electronically to pharmacies per protocol established by the medical group. Contacts patients and schedules appointments as necessary. Responsible for processing and follow up of prior authorization requests for medical group providers. Provides excellent customer service to patients, pharmacy personnel, clinical staff, and providers. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + Coursework/Training: Complete coursework to obtain Pharmacy Tech License + H.S. Diploma or GED + Upon hire: California Pharmacy Technician License + 1 year of Pharmacy technician experience. Preferred Qualifications: + 1 year of Pharmacy technician experience in retail pharmacy, refill center, or health plan. + Epic EMR or EHR experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 406363 Company: Providence Jobs Job Category: Pharmacy Job Function: Clinical Care Job Schedule: Per-Diem Job Shift: Variable Career Track: Clinical Support Department: 7520 RX CALL CENTER CA HERITAGE SERVICES Address: CA Anaheim 200 W Center St Promenade Work Location: St Joseph Home Health-Anaheim Workplace Type: On-site Pay Range: $24.00 - $35.77 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations. Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities. Customer Service Representatives within the Call Center provide excellent customer service to all callers, while enhancing the caller's experience by ensuring timely and accurate caller support. This position will answer calls, route call to the appropriate team member, and schedule and confirm appointments. Essential Position Functions and Duties: Promptly answers all incoming calls, providing high level customer support with a smile. Provides exceptional customer service on a continual basis to enhance the callers' experience. Assist in identifying the reason for calls and respond accordingly. For all patient calls, confirms identify and verifies patients current contact information to include phone number and address. Schedules, reschedules, confirms, and/or cancels appointments as requested by the patient. Makes every attempt to find an appointment that meets the patient needs. Record and relay messages to appropriate personnel. Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor. Responsible for complying with HIPAA standards and observing strict patient confidentiality. Conduct insurance verification. Qualifications: High school diploma or equivalent. Excellent customer service skills. Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry. Bilingual in English and Spanish higly preferred. Exceptional patient relations and interpersonal skills required. Ability to work well with diverse populations. Experience in a healthcare setting is preferred, but not required. Benefits: East Valley offers a competitive salary, defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year. Please apply to this position with your current resume. Principals only. Recruiters, please do not contact this job posting. EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Call Center Representatives will answer all incoming calls from the main clinic phone line and route calls to the appropriate employee or department. This position will also schedule patient appointments at appropriate clinic locations with appropriate medical provider as part of the Patient Services team. This position is full-time with a schedule of Monday through Friday 8am to 5pm with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm). All Call Center Representatives must be bilingual in Spanish and English. The best candidate for this position: * is bilingual in Spanish with strong verbal and written communication skills * has previous successful experience working in a call center or telephone based customer service; including 100+ calls per day * has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR systems is a plus. * has a positive, patient, and professional demeanor at all times to coworkers and patients * is dependable, self-motivated, proactive, and a team player What You'll Do: Job Responsibilities & Duties * Maintains the highest level of professionalism when answering telephone calls as HFHC "Ambassador". * Schedules patient appointments for medical, dental, mental health, chiropractic and optometry visits. * Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients. * Routes calls to appropriate staff in a timely and efficient manner. * Participates in staff and educational meetings. * Maintains confidentiality of all telephone calls and messages as appropriate. * Trains back up personnel on telephone system, EMR, and phone protocol. * Receives faxed documents, and distributes to appropriate staff. * Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff. * Maintains a clean, safe and unobstructed workplace. * Routes or replies to messages left in clinic voice message queue. * Arranges for trained personnel to replace the call center position when absent. * Performs other specified duties whenever assigned. These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee's immediate supervisor. What You'll Bring: Minimum Qualifications * High School Diploma or equivalent. * Treat people with dignity, respect, compassion and integrity at all times. * A pleasant personality to people you are speaking with on the telephone, visitors, and company personnel. * The ability to act and think promptly and professionally. * Proficiency with Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer). * Hands-on PC compatible computer knowledge, understanding and skill. * Basic typing (40 wpm). * Excellent phone skills. * Must be bilingual in Spanish and English * Good verbal and written communication skills. * Legible writing skills. * Strong interpersonal skills * Self-motivated and flexible. * Good organizational skills. * Ability to recognize and maintain confidentiality of information as appropriate. * Regular timely attendance on the job. * Position requires working full- time, which may be scheduled anytime within the overall hours that the clinic is open. The position requires working in a busy, open area office where the Call Center Associate will spend long hours sitting and using office equipment and data entry, which requires attention to detail and high levels of accuracy. This position may also require some lifting of supplies and materials from time to time.

Must be willing and able to commute to Santa Ana, CA. Working remotely may be granted after six months of successful performance. Must be available to work shifts ranging between 7:45am - 7:15pm, Monday - Friday, and two Saturdays per month 8:30am - 2:30pm. At Orange County's Federal Credit Union, we don't just offer banking services, we create meaningful relationships that empower our members and enrich our community. With o ver 85 years of trust, $2.5+ billion in assets, and 140,000+ members , we've built a reputation for excellence-and we're just getting started. Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register's 2025 and 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction . When you join us, you're not just taking the next step in your career; you're joining a team that loves where they work. The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships. ESSENTIAL FUNCTIONS: Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues. Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services. Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, branch, and credit union goals and the organization's strategic plan. Availability for opening and closing shifts Monday - Friday ranging between 7:30am - 7:15pm, and two Saturdays per month 8:30am - 2:30pm. QUALIFICATIONS: At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred. Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet Accurately performs mathematical calculations. Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU's Call Center job levels with their corresponding hourly pay ranges: Call Center Rep. I: $19.00 - $20.00 (Requires recent call center experience in any industry) Call Center Rep. II: $20.50 - $21.00 (Requires recent banking experience) Call Center Rep. III: $22.00 - $22.50 (Requires call center banking AND consumer lending experience) Generous benefits include: Anthem & Delta Care USA Dental - From day one of employment! Life insurance at no cost to associates. 401(k) - OCCU contributes up to 6% of gross earnings (dollar for dollar). Vacation hours - 13 days per year, rolls over year-to-year and increases with tenure. Sick hours - 7 days per year Paid Holidays Annual performance merit increases Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities. Annual discretionary bonus Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service. We perform thorough background and credit check. EOE

Are you a computer-savvy sales professional with great customer service & phone skills? Puente Hills Nissan is seeking qualified and flexible candidates to apply for our Call Center Service Representative position. We're looking for energetic professionals who have successfully delivered on goals while maintaining the highest customer satisfaction. As a Service Department Call Center Representative, you will answer phone calls, set appointments for service teams, and assist the Service Department with responding to leads. Job Responsibilities not limited to: · Ability to handle a large volume of phone calls · Set daily appointments · Follow up with existing and potential customers to generate leads Qualifications: · Customer Service experience · Excellent communication skills for contacting and following up on customer inquiries Strong telephone, computer, and typing skills. Bilingual (Preferred) Available to work evenings, weekends, and Holidays. Must be 18 years or older and be authorized to work in the U.S Dealership Commitment: · Competitive hourly and commission-based compensation plan · Guaranteed base pay · Bonuses & Incentives · Medical, Dental & Vision Employment Type: Full-time View all jobs at this company

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

At Gold Coast Dental, our people are the cornerstone of our success. We cultivate a culture of continuous growth and improvement, empowering our team members to flourish and thrive within our supportive family-oriented environment. If you're a talented individual ready to establish a fulfilling long-term career and grow alongside a dynamic company that values your potential, join us at Gold Coast Dental and let's achieve greatness together! We are looking for enthusiastic, cheerful team members. We take great pride in providing exceptional customer service to our guests who wish to experience unparalleled dental care. The ideal candidate should have excellent personal skills, a willingness to further their skills, and take great pride in the presentation of the office and themselves. Team participation is a must. Schedule: Full Time Benefits: Medical Dental Retirement Plan Achievable Monthly Bonus Responsibilities: Welcoming and Booking New Patients Making and Receiving phone calls Scheduling and modifying appointments Verifying insurance eligibility and breakdowns Assisting Existing Patients Provide solution-based customer service for patients Qualifications: Strong verbal communication skills Positive demeanor and attitude Comfortable working in a call center environment Coachable and willing to learn Good reasoning and people skills Professional attitude Preferred but not required: Dental experience (preferred) Bilingual in Spanish, Chinese, or Korean (preferred) 1 year Customer Service Experience (preferred) Position Specifics: Full paid training your first 1 week Base Pay 16.50/hr + Monthly Bonus Full Time

Job DescriptionBenefits: Opportunity for professional growth 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Location: Allied Health Solutions Medical Group Inglewood, CA Job Type: Full-Time Department: Call Center / Administrative Support Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers. The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM. Key Responsibilities Answer large volume of incoming calls promptly and professionally, using proper phone etiquette. Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center. Address patient inquiries related to prescriptions, referrals, authorizations, and other requests. Schedule appointments for all patients across the clinic. Monitor and respond to email communications via ******************************, as well as messages through Tebra and Office Ally. Process and prepare invoices for patient forms. Process medical records request to 3rd party insurances on request Retrieve, process, fax, email, and log all incoming patient forms and documents Ensure all documentation is accurate and compliant with healthcare standards. Front Desk Support Assist Front Desk staff with check-ins and general administrative tasks as needed. Maintain professionalism and adhere to all Allied Health Solutions policies and procedures. Foster a respectful and collaborative team environment. Administrative Duties Process and follow up on EDD (Employment Development Department) claims for patients. Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner. Coordinate and fulfill medical records requests efficiently. Support administrative functions as needed. Attend at least four staff meetings or training sessions per month, preferably on Fridays. Qualifications Associate degree or higher qualifications in healthcare administration or equivalent training is required. At least 2 years full time experience in a similar position. Prior experience in a healthcare or call center setting strongly preferred. Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus. Excellent communication, organizational, and multitasking skills. Strong attention to detail and ability to work independently and as part of a team. Bilingual (English/Spanish) is a plus. Benefits Competitive pay Health, dental, and vision insurance Paid time off and holidays Supportive team environment Opportunities for professional growth

Our client is seeking a dependable and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is ideal for someone who enjoys helping others, solving problems, and providing a positive experience while working in a fast-paced, team-oriented environment. Key Responsibilities Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction Document customer interactions accurately in internal systems Process orders, returns, account updates, or service requests as needed Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues Follow established processes, policies, and service standards Identify opportunities to improve the customer experience Qualifications 1-3+ years of experience in customer service, call center, or client support roles Strong communication and interpersonal skills Ability to remain calm, professional, and solution-oriented Basic computer proficiency and ability to learn new systems quickly Strong attention to detail and follow-through Nice to Have Experience in a high-volume or phone-based support environment Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.) Bilingual skills a plus Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.