Call center representative jobs in Springfield, OR - 74 jobs
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Call Center Representative
Customer Service Representative
Customer Service Agent
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Bilingual Insurance Customer Service - Spanish
Monica Baez-State Farm Agency
Call center representative job in Corvallis, OR
Salary: $18.0 - $20.0/hour Experience: 1 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish/English) Insurance Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
Prior experience and current licensing in Auto and Fire Insurance is required for this role. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay starting at $18-$20 depending on experience
Commission
Paid time off (vacation and personal/sick days)
Health and Dental insurance
Retirement plan
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Bilingual - Spanish required
Auto & Fire insurance license (required)
Life & Health insurance license (preferred)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
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$18-20 hourly 3d ago
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Customer Service Representative
Atkore 4.3
Call center representative job in Eugene, OR
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Dallas-TX, Eugene-OR, Louisville -KY, or Tampa-FL.
What you'll do:
Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or mis-shipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
Performing other related duties as assigned
What you'll bring:
High School diploma or equivalent
Minimum two years business experience in a manufacturing or electrical customer service environment preferred
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast-paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptable to change
Must be able to thrive in a team environment
All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
Within 3 months you'll:
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months you'll:
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
$40.6k-55.9k yearly 2d ago
Customer Service Representative
Andvaris, Inc.
Call center representative job in Albany, OR
Opportunity Details {dcrs_type} Customer Service Representative Albany, Oregon We are looking for a Customer Service Professional who will serve as the voice of our organization and our clients. Y ou are highly valued as our customers' primary point of contact, and we are very much invested in your success in this role. Providing excellent customer service is a top priority for us! Provide front-line, direct contact with customers when filing claims over the phone. Inform customers of the organization's products and services.
Schedule and Shift:
Paid Training
Training: Monday to Friday - For four weeks
Schedules will be determined during training
Must be available to work Monday through Friday, between 6:00 am and 6:00 pm PST
Full-Time On-site
Primary Job Responsibilities:
Files claims by collecting pertinent information from customers.
Answers routine questions, resolves fundamental problems, and refers more difficult items to higher-level team members for guidance.
Follows standard screens/scripts to perform most tasks, can navigate a computer-based system, and maintains and updates company records as needed.
Processes and determines coverage by reviewing forms and other applicable records.
Maintains professionalism and effectively interacts with all contacts, both internal and external.
Maintains department quality standards and performs job duties as directed by the supervisor.
Qualification:
Minimum high school diploma or GED
A minimum of 6 months of experience in a callcenter
Excellent Customer Service skills
Excellent verbal and written communication skills
Basic problem-solving skills
Experience with Microsoft-based programs and computer products
An acute attention to detail/accuracy and practical note-taking/documenting skills
Must be able to handle/process high call volumes, at times, while adhering to scheduled breaks/lunches by business needs.
Experience in similar customer service functions orcallcenter experience.
Demonstrates professionalism when dealing with customers.
Demonstrates an understanding of complex technical or functional information, products, and services.
Adjusts actions in response to shifting priorities and rapid change.
Benefits:
Health, Dental, and Vision
401k
$30k-39k yearly est. 2d ago
Customer Service Representative
Assurant, Inc. 4.7
Call center representative job in Albany, OR
The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients. You are highly valued as our customers primary point of contact, and Assurant is very much invested in yo Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Insurance
$32k-36k yearly est. 2d ago
Customer Service Representative
Adecco Us, Inc. 4.3
Call center representative job in Albany, OR
Adecco is assisting a well-established company in their search for a **Customer Service Representative** in **Albany, OR** position.
**Pay: $** **16.15/hr** **(+ hiring bonus)**
Shift: Must be able to work between Mon - Fri, _6:00am-6:00pm PST_
Training: Mon - Fri 8am - 5pm PST
Responsibilities for this **Customer Service Representative** position include but are not limited to:
· Follows standard screens/ scripts to perform tasks
· Resolves many questions and problems, refers more difficult items to higher levels for guidance
· Knowledgeable of company products & services
· Applies and develops basic skills to procedures for the position
· Problem solving skills
· Manipulates / Navigates computer system
· Completes customer registrations
The Ideal Candidate Will Have:
+ 0- 2 years of customer service or general office experience
+ Strong communication skills
+ Active listener
+ Strong computer skills
+ Excellent decision-making skills
+ Ability to meet deadlines and requirements
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a **Customer Service Representative in Albany, OR APPLY NOW** for instant consideration!
**Pay Details:** $16.15 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$16.2 hourly 2d ago
Airline Customer Service Agent
GAT 3.8
Call center representative job in Eugene, OR
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$29k-36k yearly est. 18d ago
Part-Time Ramp and Customer Service Airport Agent
Envoy Air Inc. 4.0
Call center representative job in Eugene, OR
Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $16.33 / hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$16.3 hourly Auto-Apply 1d ago
Ramp & Customer Service Agent
Horizon Air 4.1
Call center representative job in Eugene, OR
**Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
**Role Summary**
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
+ Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
+ Performs aircraft grooming and security searches.
+ Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
+ Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
+ Loads and offloads luggage and cargo with the use of conveyor belts.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
+ Performs other duties as assigned.
**Day in the Life**
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
**Job-Specific Experience, Education & Skills**
**Required**
+ Strong written and verbal communication skills.
+ Ability to juggle multiple tasks in a fast-paced environment.
+ Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
+ Ability to learn and operate a computerized reservation system.
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 pounds.
+ Must be able to stand for long periods of time.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Ability to perform basic mathematics.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Ability to participate in paid training that may require overnight travel.
+ Depending on work location, ability to obtain USPS Mail Handling Certification.
+ Ability to obtain airport security clearance.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Preferred:**
+ A minimum of 1 year of customer service or community service experience.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
**Starting Rate**
USD $16.24/Hr.
**Total Rewards**
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
**Airport SIDA Badge Requirements**
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
**Regulatory Information**
**Equal Employment Opportunity Policy Statement**
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
**Government Contractor & Department of Transportation (DOT) Regulations**
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
**Apply by 7:00 PM Pacific Time on**
1/29/2026
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Location** Eugene, OR - Airport
**A:** Y - T3
**L:** \#LI-B
**Job Locations** _USA-OR-Eugene_
**Requisition ID** _2026-18067_
**Category** _Airports & Warehouse_
$16.2 hourly 8d ago
Customer Service Rep
Puget Collision 4.6
Call center representative job in Eugene, OR
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
Capture the business for customers who walk through the door orcall for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
Follow-up on all Missed Opportunities
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
Oversee processing of initial insurance assignments, customer contact/appointment verification.
Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
Confirm customer information is accurate and complete for all communication needed.
Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
Daily audit of all Parts invoices posted in CCC
Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
Open mail daily and disperse appropriately including invoices and statements.
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.
Key Performance Metrics
Customer Service Index Score 95%, Kept Informed, Net Promoter Score
Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
Ask for the sale and schedule the repair: 75% Closing Ratio.
Skills/Qualifications:
Collision University Training required in first 6 months of employment.
Basic Computer Skills are necessary to navigate company systems & communicate with customers.
Must be able to multi-task in a high-paced environment with a flexible attitude.
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Adheres to the company's non-disclosure and confidentiality policies concerning customer information.
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$30k-39k yearly est. 15h ago
Customer Service Representative - State Farm Agent Team Member
Cody Fleming-State Farm Agent
Call center representative job in Springfield, OR
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cody Fleming - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$30k-39k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Mayra Quaas-State Farm Agent
Call center representative job in Springfield, OR
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Vision insurance
ABOUT OUR AGENCY:
Our agency opened in 2019 and is home to a small but mighty team of two full-time and one part-time team members. We offer PTO, health, vision, dental, a Simple IRA, and both individual and team bonuses to reward great work.
What really makes our agency special is the culture weve built. We work as one team to provide the best solutions for our customers, and we all share the same goalto win together. Along the way, we make sure to keep things fun and supportive, creating an environment where people can truly thrive.
Were proud to give back to our community through our annual backpack drive, helping local families in need. We also enjoy getting out of the office for events like our local home show and garden show.
When it comes to new team members, we value kindness, coachability, honesty, and a positive attitude. If youre looking to join a team that believes in working hard, supporting each other, and making an impact, this could be the right place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mayra Quaas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$30k-39k yearly est. 2d ago
Ramp & Customer Service Agent
Alaskaair
Call center representative job in Eugene, OR
Company Horizon Air The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Day in the Life
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills
Required
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred:
A minimum of 1 year of customer service or community service experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate USD $16.24/Hr. Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on 1/29/2026 FLSA Status Non-Exempt Employment Type Part-Time Regular/Temporary Regular Requisition Type Frontline Location Eugene, OR - Airport A: Y - T3 L: #LI-B We can recommend jobs specifically for you! Click here to get started.
$16.2 hourly Auto-Apply 2d ago
Customer Service Representative - Customer Care
New Horizons 4.1
Call center representative job in Eugene, OR
Hours of Work: Wednesday-Saturday 8:00am-6:30pm Hi. We're New Horizons In-Home Care. We're looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!
Why people love working at New Horizons:
We're a people first company. We're proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We're proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit-which you can use toward cooking classes, CPR certifications, wellness courses, and more.
Health benefits-opt in to medical, vision and dental coverage, and telemedicine
Paid time off-to take care of yourself and your family
Paid maternity leave-access and support for paid maternity leave
Responsibilities:
Deliver a warm first impression for callers
Handling and directing a high volume of incoming calls
Assist clients with schedule changes
Assist Caregivers with timekeeping issues or driving directions
Support Scheduling with Caregiver or Client notifications
Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
Keep excellent documentation and records
Qualifications:
Warm, energetic personality who loves to connect with people
Preferred knowledge of in-home care or healthcare field
Possess strong communication skills
Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
High school diploma/GED and at least 6 months of administrative experience
Proficient computer and typing skills
Position is not remote
If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ ************
We look forward to meeting you!
$31k-40k yearly est. 17d ago
Customer Service Representative
Reynolds Electric, Plumbing, Heating and Air
Call center representative job in Eugene, OR
Job Description
Customer Service Representative
$18 to $22 Per Hour, Depending on Experience
If you're a friendly, organized, and customer-focused professional who enjoys helping people and keeping operations running smoothly, this is an opportunity to join a team with a strong reputation for professionalism, integrity, and exceptional service.
At Reynolds Electric, Plumbing, Heating and Air, our Customer Service Representatives are the heart of our office. You're often the first connection our customers have with us-and that first impression matters. Here, you're not just answering phones. You're a valued member of a team that supports each other, communicates with purpose, and takes pride in doing things the right way.
For nearly 65 years, homeowners have trusted us because we lead with honesty, respect, and a commitment to excellence. Come join a company where your work truly makes a difference.
A Company That's Truly Independent
Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.
Why You'll Love Working Here
We're proud to have one of the most positive, professional, and people-focused cultures in the industry. You'll work alongside teammates who are supportive, respectful, and genuinely invested in helping each other succeed.
Our leadership team is committed to your growth and gives you the tools, training, and resources to excel in your role. From customer service coaching to process improvements, you'll have consistent opportunities to grow your skills.
This is a place where work is meaningful, supportive, and connected-and it shows in everything we do.
What You'll Do
No two days are exactly the same, but every day you'll play a key role in creating exceptional experiences for our customers:
Serve as the first point of contact for customers needing service, making meaningful connections and helping them feel heard
Communicate clearly, professionally, and empathetically by phone, email, and chat
Schedule appointments and assist with dispatch coordination
Provide membership information, updates, and next steps to customers
Enter and maintain accurate customer information in the CRM
Work closely with technicians and internal teams to ensure customer concerns are resolved quickly and reliably.
Follow established processes to ensure consistency and reliability
Schedule annual visits and follow-ups to help customers maintain their systems and trust in us.
Participate in weekly team meetings and ongoing customer service training
What We're Looking For
Previous customer service experience preferred (industry experience is a bonus)
Excellent typing skills (60+ WPM preferred), grammar, and attention to detail to maintain accuracy Strong communication and active listening skills, showing empathy, and patience to help customers feel heard and supported
Ability to stay organized in a fast-paced environment
Comfort with computer systems like MS Office and CRM platforms, and the ability to learn new software quickly.
A positive, solutions-oriented mindset
Professional, reliable, and team-focused
Commitment to providing excellent customer experiences
What's In It For You
Competitive Pay Earn $18-$22 per hour depending on experience, plus profit sharing.
Health and Wellness 100% employer-paid medical, dental, and vision for employees, with options to add family members.
Financial Security 401(k) with a 3% company match and employer-paid life insurance, with options to add coverage for dependents.
Frontloaded PTO + Holidays Start with 80 hours paid time off already in place, plus 7-9 paid holidays each year.
Training and Development Grow your skills through ongoing internal training, coaching, and development programs.
A Team You Can Count On Work with people who support you, value your contributions, and take pride in doing things right.
Join a Team You Can Be Proud Of
At Reynolds, you're more than a voice on the phone-you're a trusted professional who plays a critical role in the customer experience. Here, your work matters, your growth is supported, and your contributions are appreciated every day. Apply today and be part of a team known for doing great work-and doing it the right way.
$18-22 hourly 9d ago
Customer Service Representative - Eugene, OR
Kedia Corporation
Call center representative job in Eugene, OR
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$30k-39k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Katie Carl-State Farm Agent
Call center representative job in Eugene, OR
Job DescriptionBenefits:
401(k) matching
Competitive salary
Flexible schedule
Paid time off
Bonus based on performance
Opportunity for advancement
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative with Katie Carl State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
$30k-39k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Sherry Schaefers-State Farm Agent
Call center representative job in Eugene, OR
Job DescriptionBenefits:
Simple IRA
Competitive salary
Health insurance
Paid time off
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sherry Schaefers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$30k-39k yearly est. 13d ago
Customer Service Rep(09386) - 2210 S. Santiam Hwy.
Domino's Franchise
Call center representative job in Lebanon, OR
Our Customer Service Position is an entry level position. We have many opportunities for advancement. Training and Wage Rates Orientation and training provided on the job. All CSR positions are paid hourly minimum $14.70 - Maximum $14.70.
Medical, Dental and Vision insurance are available to employees who have worked at least a year and who average at least 32 hours per week. If you have any questions about Benefits Qualifications, please contact ***********************.
We abide by OR State requirements for sick pay.
HOURS: All scheduled hours are based off what employee is available for and what the store needs. All positions are part time unless otherwise stated. Every employee has the opportunity to work into full time as long as the store has the hours to accommodate and employee completes training, is reliable for shifts and communicating full time needs with manager.
Advancement
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.
Diversity
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
We are an equal opportunity employer and encourage all candidates to apply. Accommodations during the application process, interviews, hiring and employment are available. All any candidate needs to do is let us know if an accommodation is needed.
Summary Statement
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
· Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
· Navigational skills to read a map, locate addresses within designated delivery area.
· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
Work Conditions
Exposure To
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
Sensing: Talking and hearing on telephone. Near and mid-range vision for
most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
Temperaments: The ability to direct activities, perform repetitive tasks, work
alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Physical Demands
Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48 inches.
Walking: Walking is generally in short distances for short durations.
Sitting: Paperwork is normally completed in an office at a desk or table.
Lifting: Bulk product deliveries are made twice a week or more and are unloaded
by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.
Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough
are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 inches in height and requires a force of up
to 7.5 pounds to push. Trays may also be pulled.
Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees
while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
Reaching
· Reaching is performed continuously; up, down and forward.
· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
· Eye-hand coordination is essential. Use of hands is continuous during the day
· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
·Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
How much does a call center representative earn in Springfield, OR?
The average call center representative in Springfield, OR earns between $27,000 and $45,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Springfield, OR