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Charles Schwab jobs in West Hartford, CT

- 33 jobs
  • Customer Service Associate

    Massmutual Financial Group 4.3company rating

    Springfield, MA job

    The Opportunity We're growing, and our clients deserve the best. As a remote Customer Service Associate within our Annuity Call Center, you'll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations. * Must be willing to work ANY 8- hour shift within our operations, 8am-8pm Eastern Time, Monday- Friday, based on business need (NO WEEKENDS) * Salary: $45,000- plus ability to earn 5% bonus * 6 Weeks Paid Virtual Training * Upcoming Training Class: January 12, 2026- February 20,2026 * Wired high speed internet required, (No Wi-Fi) The Team You will join our Annuity Service Center Team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. We are the experts in Annuity products at MassMutual and emphasize problem solving and adherence to policies and procedures. The Impact * Build a rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact * Educate customers about their annuity contracts with MassMutual * Apply Knowledge to handle many problems independently while seeking guidance in high complex situations * Balance time effectively to ensure the department meets expected service levels * Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time The Minimum Qualifications * 1+ year of customer service experience (or Undergrad Degree in lieu of experience) * High School Diploma (or GED) The Ideal Qualifications * 2+ years of Customer Service Experience * Proficiency with Microsoft Office Suites * Bilingual a plus (Spanish) * Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking * Able to work in fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows #LI-AA1 #LI-REMOTE Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $45k yearly Auto-Apply 54d ago
  • Intern, Sales Desk-Disability, Internal & Sales Technology

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    The OpportunityAt MassMutual, we are looking for and investing in students who will become tomorrow's future business leaders. As an intern in Third-Party Distribution and New Markets, you will help solve real business problems, and develop both the professional and leadership skills needed to build a successful career. As an intern you will be able to demonstrate your ability to adapt and thrive in complex, uncertain and changing situations while highlighting your intellectual curiosity as a continuous learner. You'll be able to earn confidence and trust through ownership, commitment, and follow-through in achieving results in your projects, while building a deeper understanding of how a business operates, specifically with a continuous improvement mindset. You'll bring your ability to manage priorities effectively and adapting quickly to achieve goals.About Third-Party Distribution and New MarketsThe third-party distribution and new markets organization was created to focus on deepening and expanding our distribution channels and to consider areas of market innovation to reach more people. It is comprised of several businesses including MassMutual Strategic Distributors (MMSD), MassMutual Ascend, Worksite, Blueprint Income and our mass market team. These organizations are focused on distributing various products including life, disability income, annuity, and hybrid insurance products through a network of strategic distribution partners as well as voluntary benefits such as group whole life and supplemental health products such as critical illness and accident. These organizations all have one goal: To deliver on our purpose of helping people secure their future and protect the ones they love.The ProgramThis program is intended for college students preparing for a career in Sales, Communications, Marketing, Client Services or Finance- with a sharp focus on mastering the art and science of selling. You will gain real world sales experience, mentorship from seasoned sales professionals, and the chance to contribute to projects that drive measurable outcomes. As part of our Summer 2025 Internship Program, you will be a part of a company that fosters an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. Our interns experience both professional and personal development through some of the key aspects of the program described below. Meaningful Projects: Apply your knowledge and skills by participating in high profile projects in a respected and highly rated company. Take part in our collaborative work environment focusing on process improvements that help us better serve our customers, including both external and internal customers. Mentors: Be paired with professionals throughout third-party distribution and new markets to learn about the business throughout several departments while utilizing your mentors as a sounding board to share and shape your ideas. Networking Opportunities: Engage with the greater MassMutual community by being involved in networking activities and smaller group meetings with senior leaders in the company. Volunteer Opportunities: MassMutual invests more than $20 million annually in organizations across the country to support communities and broaden their economic opportunity. Join colleagues within MassMutual and make a positive impact in the community! The Minimum Qualifications High school diploma/GED Enrolled in a four-year bachelor's degree program, with an anticipated graduation date of 2026, 2027 or 2028 Ideal Qualifications Pursuing a major in Business, Economics, Marketing, Communications or Finance Strong Microsoft Skills (Excel, Word & PowerPoint) Strong intellectual curiosity to think outside the box when problem solving Ability to take the initiative to go above and beyond 6+ months' experience via student clubs, community involvement or paid job Demonstrated proficiency in oral and written communication What to Expect as Part of MassMutual and the Team Regular meetings with your team Focused one-on-one meetings with your manager Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits Conduct market and industry research Deepen the understanding of the distribution organization and how we go to market Pay: $30/hr #LI-BC1 Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $30 hourly Auto-Apply 14d ago
  • Operations Intern, Worksite-Summer 2026

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    The Opportunity At MassMutual, we are looking for and investing in students who will become tomorrow's future business leaders. As an intern in Worksite, you will help solve real business problems and develop both the professional and leadership skills needed to build a successful career. As an intern you will be able to demonstrate your ability to adapt and thrive in complex, uncertain and changing situations while highlighting your intellectual curiosity as a continuous learner. You'll be able to earn confidence and trust through ownership, commitment, and follow-through in achieving results in your projects, while building a deeper understanding of how a business operates, specifically with a continuous improvement mindset. You'll bring your ability to manage priorities effectively and adapt quickly to achieve goals. The Team The Worksite Delivery Team is a cross-functional group of project managers, business analysts and product owners. We are united by a shared commitment to delivering high-impact solutions that enhance the experience of our internal teams and external customers. Our team thrives on collaboration, continuous improvement, and a strong sense of purpose. We regularly partner with stakeholders across Sales, Marketing, Product, Technology, and Operations to ensure seamless execution of strategic initiatives. Our culture is built on trust, transparency, and a passion for making a difference. The Impact: This program is intended for college students preparing for a career in Operations, Communications, Client Services or Finance- with a sharp focus on mastering the art and science of operations. You will gain real world operations experience, mentorship from seasoned professionals, and the chance to contribute to projects that drive measurable outcomes. As part of our Summer 2026 Internship Program, you will be a part of a company that fosters an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. Our interns experience both professional and personal development through some of the key responsibilities described below. Assist in target audits on supplemental health products Develop, review, and maintain Standard Operating Procedures (SOPs) to ensure efficient and up-to-date processes Assist in creating customer surveys, process maps, and process improvement timelines Handle escalated inbound/outbound emails regarding claims, billing, and policy servicing Curate and manage a central repository of playbooks, best practices, and resources to support day-to-day tasks The Minimum Qualifications: High school diploma/GED Enrolled in a four-year bachelor's degree program, with an anticipated graduation date of 2027 or 2028. Ideal Qualifications: Pursuing a major in Business, Economics, Communications or Finance Strong Microsoft Skills (Excel, Word & PowerPoint) Strong intellectual curiosity to think outside the box when problem solving Ability to take the initiative to go above and beyond 6+ months' experience via student clubs, community involvement or paid job Demonstrated proficiency in oral and written communication What to Expect as Part of MassMutual and the Team: Regular meetings with your team Focused one-on-one meetings with your manager Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits Work closely with our business partners regarding our Accidental Health, Critical Illness and Group Whole Life products and understand their processes to ensure smooth and efficient collaboration. Attention to Detail: High level of accuracy and attention to detail Ability to work under pressure, meet deadlines, and adapt to changing priorities. Deepen the understanding of the distribution organization and how we go to market Pay: $30/hr #LI-BC1 Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $30 hourly Auto-Apply 14d ago
  • Head of Strategic Expense Initiatives & Capabilities

    Massmutual Financial Group 4.3company rating

    Springfield, MA job

    Full-Time Boston, MA, New York, NY or Springfield, MA The Opportunity We are looking for a Head of Strategic Expense Initiatives & Capabilities to be responsible for leading our expense organization and will have primary responsibility advance expense management initiatives, capabilities and policies - including 3rd party benchmarking interpretation and analysis of results driving key actions and alignment. This leader will also pioneer innovation including expansion of GBS capabilities and building out AI/Gen AI digital analyst functionalities. In addition, this leader with partner closely with Procurement and Strategic Priorities and delivery. The ideal candidate will have experience in financial analysis and/or expense management as well as be fluent in life insurance, wealth management and annuity products. This individual should excel at working collaboratively and cross-functionally with both peers and leaders within and outside the finance function. Things move quickly and change quickly at MassMutual; this individual should be able to navigate ambiguity and mobilize teams and work at a nimble and fast pace. An ability to translate and distill complex financial issues into simple business context storylines while also providing the "so what." The position will lead a small team, and ensure it is proactive and highly customer-centric. Development is at the core of a learning culture. The position will need to help guide all team members through their development. The team will need to research and drive education and adoption of expense benchmarking, partner with peers to establish and maintain unit cost frameworks to track and monitor progress. Manage the timing, accuracy and hands-on execution of deliverables. Ensure proper attribution of results with fact-based analysis guiding insights and decision support. The Impact The position is expected to: * Drive alignment on YoY top-down expense guidance and support business and functional partners in delivering * Design intuitive, actionable expense performance analysis to create transparency and surface savings opportunities (incl. an external lens / benchmarking) * Enhanced reporting and deep analytics around overall expenses, headcount, pricing gaps * New tools: HC scenario impacts, Global Business Solutions (GBS) net savings, scenario analysis around expense levers and pricing impacts - ongoing reporting & validation * Potential for category-specific councils (software, travel, HC, 3P contractors, management consulting, etc.) * Establish unit cost transparency on 'run the business' spend - prioritizing technology and operations areas and ongoing reporting * Partner with Actuarial to deepen understanding of pricing expense allowances vs. actuals and benchmarking gaps to create awareness and align ELT on multi-year aspiration and then surgical levers to achieve. Track and monitor delivery of multi-year aspiration. * Partner, influence and align capabilities and processes with Strategic Planning & Delivery (SP&D), PMO and Procurement to increase transparency to improve economics and execution rigor * Build more robust and pro-active transparency to improve economics (connect business drivers to spend, 3rd party spend, portfolio execution and eventual benefit realization) * Transparency into funding capacity and alignment (improve T shirt size), CBA, execution health metrics and benefit realization (SPD & BAU programs) - linkage to forecast (spend and benefits) * Transparency into Procurement levers / options and drive strategic trade-off discussions w/ ELT/SLT in partnership with procurement. Create clear linkage to forecast (validate growth and savings vs. avoidance) Pioneer innovation capabilities: * Partner with colleagues to "Raise the bar" on robust and enhanced analytics to guide decision support (historical trends, correlations, enhanced transparency on BAU vs. outliers, etc.) * Build Pilot Gen AI/agentic AI ad hoc analytics solution to support initial use case(s) * Stand-up our Global Business Solutions (GBS) support team in India to support SEM (executive presentations and analysis for SLT/ELT reviews/recommendations) * Assess technology tools and capabilities needs, design business requirements and secure funding The Minimum Qualifications * 10+ years of experience in senior finance roles with proven ability to work across a heavily matrixed organization to lead and influence through ambiguity to mobilize teams and peers to deliver on key results. Tech forward leader with proven track record of implementing new and innovative technologies with strong communication, training and change management skills * Excellent verbal and written communication skills with ability to convey complex materials to all levels of the organization including senior executives and Board of Directors * Demonstrated experience in implementing advanced forecasting / strategic planning techniques including activity based costing and zero-based budgeting * Master's or Bachelor's degree in Business/Finance/Accounting or related discipline * High degree of financial acumen * Strong analytical skills; ability to analyze financial data sets and understand the "so what" * Organized and detail-oriented; Ability to work well under pressure and manage multiple deliverables * Proactive and self-motivated; anticipate upcoming client projects and deliverables * Ability to think critically and demonstrate good judgment. Demonstrate experience with creative problem-solving * Experience driving transformation efforts * Ability to work through large data sets to understand key trends * Innate desire to provide excellent service to clients * MBA or CPA designation is a preference. Prior management consulting experience is also a preference. #LI-LC1 Salary Range: $167,800-$220,200 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $167.8k-220.2k yearly Auto-Apply 54d ago
  • Transaction Analysis Lead

    Massmutual Financial Group 4.3company rating

    Springfield, MA job

    Treasury and Capital Management Full-Time Boston, MA, New York, NY or Springfield, MA The Opportunity As the Transaction Analysis Lead, you will work in a fast paced, innovative and collaborative environment ideating, analyzing and executing strategic transactions benefitting the long-term financial strength and flexibility of MassMutual. This role will have the opportunity to work with the Head of Rating Agency Relations and Transaction Analysis on key finance initiatives: * Apply understanding of life insurance/annuity products, risk management, and capital frameworks to drive strategic transaction analysis and recommendations * Ideate and execute capital markets and balance sheet optimization transactions that improve MassMutual's financial performance, balancing capital adequacy, liquidity, financial flexibility, and earnings strength * Advise the executive team on key strategic initiatives and sales priorities, including impacts to statutory and economic capital, rating agency metrics, and long-term profitability The Team The Transaction Analysis Lead is a member of the Treasury organization which is a dynamic team of individuals with diverse backgrounds that are focused on: * Maintaining a balance between high and sustainable returns for policyholders, and a strong financial strength position, while enabling MassMutual to take advantage of growth opportunities; all while maintaining within internal, regulatory and rating agency constraints * Minimizing time spent on production and data manipulation activities by transforming our modeling, analytic, and reporting capabilities and implementing automation and technology where possible The Impact This role will help drive strategic decisions around our use and consumption of scarce resources and solutions, as part of the Treasury organizations financial stewardship role, and deliver analysis to inform strategic decision-making: * Identify and evaluate business and strategic opportunities, across financial, risk, and strategic views and with internal and external parties * Lead transaction analysis considering rating agency, regulatory, and economic lenses, including M&A, capital markets, and reinsurance transactions * Lead capital markets and balance sheet management transactions from ideation to execution The Minimum Qualifications * BS in accounting, finance, business, actuarial science or a related field * 10+ years of progressive experience in financial roles, including capital management, product pricing (retail and/or institutional insurance products), or enterprise risk management, etc. * Strong multi-tasking skills and ability to adapt to change * Ability to proactively take ownership of projects and drive them through to completion * Ability to perform independent research, identify valuable transaction opportunities, and deliver analyses and recommendations to senior management * Strong desire to "roll-up sleeves" The Ideal Qualifications * Experience in capital management, actuarial pricing, hedging and/or M&A/reinsurance transaction analysis * Expertise in structuring transactions to balance rating agency, regulatory capital, tax, accounting, and economic considerations * Knowledge of statutory, rating agency, and economic capital frameworks * Knowledge of US GAAP and statutory accounting * Experience leading cross-functional projects with competing constraints through to success * Experience influencing senior management on strategic decisions * Detail-oriented with demonstrated oral and written communication skills What to Expect as Part of MassMutual and the Team * Regular meetings with the Treasury and other Financial Planning & Analysis teams * Focused one-on-one meetings with your manager * Access to a collaborative network within the team with connected objectives * Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups * Access to learning content on Degreed and other informational platforms * Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits #LI-ST1 Salary Range: $159,800-$209,700 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $159.8k-209.7k yearly Auto-Apply 13d ago
  • Investment Operations Director

    Massmutual Financial Group 4.3company rating

    Springfield, MA job

    The Opportunity We have an opportunity within our Inforce TOA/Check Deposit team for an Investment Operations Director. As an Investment Operations Director you will oversee a team of Investment Specialists, Consultants, Principals and be part of a highly structured, fast paced team-oriented organization focused on providing quality service and maintaining compliance standards. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. The Team The team is comprised of 20+ team members with a background in Wealth Management. Their roles vary from leads who support the director in driving the team, principal roles which are licensed individuals responsible for more complex functions and analysts ("processors)" who support the processing of daily incoming/outgoing transfers (e.g. ACATs, DTC, Deliveries, Mutual Fund Transfers), physical check deposits and mobile client deposits via our clearing firm National Financial Services. The team has direct interaction with our advisors, their support staff, compliance, legal and other operational partners. They are high functioning, collaborative and are motivated to do what is best and right for the firm, our advisors, their clients as well as for each other. The team dynamic is unique in that we have members who have grown in role as the broker dealer has grown as well as members who bring an outside perspective or are fairly new to the financial services industry. The team also supports our MMLIS India captive team who is an extension of our stateside team. The Impact * The Investment Operations TOA/Check Deposit Director is expected to have a strong business acumen in the securities and wealth management space to ensure the team is prepared and educated to support strategic initiatives such as the rollout of new product offerings. * The Director and by extension the team is accountable for ensuring processing service levels are consistently maintained and we are providing timely service to our external and internal partners * The Director is responsible for ensuring the team is adhering to firm policies and procedures and as the regulatory landscape evolves, ensuring that we are evaluating current WSPs for necessary changes. * The ideal candidate for this role must demonstrate daily agility and ability to learn, adapt, and implement continuous improvement in support of changing regulatory and competitive landscapes. * Communication and leading others are key in this role. Collaborating with the team to communicate and establish clear strategic and personal goals, provide feedback, partner with direct reports in developmental opportunities and do so in a manner that is inclusive. * Support the strategic vision and growth trajectory of the broker dealer by providing transparent communication, working with the team to ensure readiness, identifying opportunities to improve ease of doing business. * Champion and support change management. The Minimum Qualifications * High School Diploma * Series 7 and Series 24 licenses required at time of application * 5+ years Financial Services / Investments experience * 1+ year leadership or 1:1 coaching/mentoring experience The Ideal Qualifications * 5+ Years Experience the financial services field required * Strong analytical/Problem solving skills * Strong written, verbal, and interpersonal communication skills * Listening skills * Organization navigation skills * Time Management (multi-tasking * SME in multiple functions and proficient in most functions * Change Management Champion What to Expect as Part of MassMutual and the Team * Regular meetings with the MMLIS In-Force Operations Team * Focused one-on-one meetings with your manager * Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups * Access to learning content on Degreed and other informational platforms * Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-DK1 Salary Range: $95,100-$124,800 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $95.1k-124.8k yearly Auto-Apply 33d ago
  • Developer - Policy Admin Systems

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    The Opportunity MassMutual's Product Technology team is seeking a Mainframe Engineer - TradV Modernization to support the modernization and ongoing transformation of our TradV (Traditional Vantage) platforms as part of MassMutual's broader Product Manufacturing strategy. This role will help modernize critical life insurance administration platforms while balancing ongoing support for existing mainframe systems. You will work closely with our global business and technology teams to support new product development, system integration, and platform optimization efforts. This is a hands-on technical role with opportunities to contribute to both development and production support across a high-impact modernization roadmap. The Team The Product Technology organization enables MassMutual's life insurance and disability income product lines, delivering new product launches, supporting policy administration systems, and driving modernization across legacy and cloud platforms. The TradV Modernization team works across Mainframe and Cloud technologies, partnering closely with Product Manufacturing, Engineering, Architecture, and Operations to support MassMutual's Product portfolio expansion and platform consolidation efforts. The Impact: Mainframe Development & Modernization Support TradV modernization, product builds, and administration platform enhancements across Life, DI, and Annuity products. Lead and execute development using COBOL, JCL, CICS, DB2, VSAM, and Micro Focus COBOL. Support modernization efforts across hybrid platforms, including Mainframe-to-Cloud transitions. Analyze performance differences between legacy and cloud implementations and drive optimization efforts. Product Delivery & System Integration Work closely with business analysts, product teams, and architects to translate new product specifications into scalable mainframe system changes. Support multiple product launches annually as part of MassMutual's Product Manufacturing strategy. Collaborate on cross-platform integration involving Vantage, wMA, and modern cloud-based systems. Partner with developers, QA, and production support teams to ensure seamless delivery across SDLC phases. Production Support & Operations Provide Tier 2/Tier 3 support for ongoing production issues across TradV systems. Participate in on-call rotations to resolve incidents, triage failures, and address performance issues. Perform root cause analysis and implement permanent solutions to improve platform stability. Platform Modernization & Cloud Readiness Drive modernization initiatives, including Mainframe-to-Cloud migrations where applicable. Support containerization, DevOps, and CI/CD adoption as modernization progresses. Collaborate with platform, cloud, and DevSecOps teams on secure, compliant infrastructure enablement. The Minimum Qualifications Bachelor's Degree in Computer Science, Engineering or related technical field 8+ years experience with a combination of the technologies below as a senior developer or technical lead: COBOL, Micro Focus COBOL, JCL, CICS, VSAM, DB2 CA7 and Zena Scheduler Xpeditor, Endevor Java/J2EE knowledge helpful for hybrid work Experience with platform modernization and performance tuning Familiarity with hybrid Mainframe-Cloud architectures The Ideal Qualifications 8+ years experience in Life Insurance domain experience (highly preferred) wMA / Vantage platform experience Cloud platform experience (AWS, Azure, or GCP) DevOps pipeline experience (CI/CD, Docker, Kubernetes) Cloud-based mainframe modernization tools Certifications in ITIL, Agile, or Mainframe modernization technologies Strong problem-solving, debugging, and data flow analysis skills Ability to visualize and analyze data flow across complex insurance administration platforms Clear communication skills for collaboration with business and technology partners Eagerness to learn new technologies and evolve with modernization efforts Strong ownership mindset, ability to work across development, testing, and support functions #LI-SC1 Salary Range: $144,800.00-$190,000.00 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $144.8k-190k yearly Auto-Apply 60d+ ago
  • Competitive Research Consultant - Life Insurance

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    The Opportunity As a Competitive Research Consultant you will build and manage product intelligence to guide senior stakeholders in making strategic and tactical decisions. In this highly visible role, you will proactively analyze competitor activity and market trends-both current and emerging-that impact MassMutual's life insurance products. You will also develop tools and insights to support wholesalers across all distribution channels, ensuring alignment with MassMutual's sales objectives. The Team The Life Product and Innovation team drives MassMutual's competitive edge by blending market intelligence with product innovation. We analyze industry trends, develop tools to empower sales, and collaborate across functions to shape strategies for life insurance and annuity products. Join a high-impact, forward-thinking team where your insights influence decisions and fuel growth The Impact Develop cross-functional partnerships and actively manage stakeholder expectations: Deliver the right intelligence, at the right time to the right stakeholders across Product, Marketing, Distribution and Operations; you will align to our intelligence roadmap created in partnership with these stakeholders Industry Expertise: Continuously scan market activity for new entrants, reinsurance deals, product & filing activity, operational trends and disruptors - assess & communicate impacts with a sense of urgency Product Expertise: Advise Product on innovative designs and identify differentiators across the MassMutual life insurance suite Product Launch & Training Support: Support product deployment by building competitive benchmarking and sales training content; present this content to Distribution and other intermediaries Sales enablement: Partner with Distribution & Marketing to create playbooks, battlecards, and other tools to support sales goals Field insights: gather feedback from Distribution to identify any challenges and/or opportunities Serve as a key contact for pre-sales inquiries: includes providing heatmaps and contract/rider differentiators Leverage intranets to share insights and develop a process /metrics to continually improve the value of intelligence Become an active contributor to all team publications including Weekly & Quarterly reporting Minimum Qualifications 5+ years of experience in retail life insurance products 5+ years of working experience in a Marketing, Distribution, or Research position 3+ years of experience presenting to and collaborating with leadership at various levels 3+ years experience Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Co-Pilot) 3+ years experience with insurance illustration systems (e.g. winflex, iPipeline, Hexsure) Completed High School Diploma, GED, or HiSET Ideal Qualifications Confident communicator with strong written and verbal communication skills Self-directed and ability to work independently to drive, refine and grow our intelligence function (an “Intrapreneurial” mindset) Strong interpersonal, communication and relationship building skills Resourceful with strong problem-solving skills and able to find information that is not readily available from a single source Proactively anticipates & meets stakeholder needs Able to leverage their strong network of internal and external experts to build market insights Willingness to travel to company meetings and industry events (20%) What to Expect as Part of MassMutual and the Team Regular meetings with the Life Product & Innovation team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-JLH3 Salary Range: $115,900-$152,100 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $115.9k-152.1k yearly Auto-Apply 9d ago
  • Director of Program Delivery & Technology Enablement, Learning & Development

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    Full-Time, Springfield, MA (Hybrid) The Opportunity As the Director of Program Delivery & Technology Enablement, you will lead the design and implementation of cutting-edge learning experiences that empower MassMutual employees to grow and thrive. You will operate in a dynamic, forward-thinking environment where innovation, collaboration, and impact are at the forefront. You will have high autonomy and influence, overseeing a team of learning and technology professionals, and will be responsible for shaping the future of learning through the integration of emerging technologies and data-driven strategies. The Team Our team consists of diverse roles all working to create industry-leading learning experiences. Key competencies include adaptability, creativity, and a strong commitment to continuous improvement. Each day we come to work willing to laugh and have fun! Driven by a passion for growth and development, our culture is agile, collaborative, and encourages curiosity and innovation every day. We work closely with stakeholders across the organization, from new hires to senior leaders, to meet evolving business needs. We are dedicated to blending cutting-edge technology with learning professionals to deliver the best solutions, ensuring our business thrives! The Impact: Lead execution of Operations wide L&D programing, with a focus on digital experience, leadership development, and skills transformation. Develop and deliver an innovation learning technology roadmap, in partnership with enterprise L&D and Enterprise technology to keep Operations a step ahead of competitors, including AI, VR/AR, and adaptive learning platforms. Leverage creative capacity solutions to increase program offerings with a focus on risk mitigation. Collaborate and influence senior leaders to align learning strategies with business goals and workforce needs. The Minimum Qualifications Bachelor's degree in IT, Learning Technologies, Instructional Design, or related field. 3+ years of IT, technology, or product owner experience 3+ years in a leadership role 3+ years experience implementing enterprise learning technologies and platforms. 3+ years experience leading cross-functional teams and managing large-scale projects 3+ years experience managing variable capacity strategies The Ideal Qualifications Master's degree in IT, Learning Technologies, Instructional Design, or related field. Experience leading the deployment of AI-driven learning solutions, including VR/AR technologies and Learning Experience Platforms (LXPs), across the department to enhance engagement, personalization, and performance outcomes. Familiarity with agile methodologies and design thinking in program development. Strong communication, change management, and stakeholder engagement skills. Passion for innovation, inclusion, and continuous improvement in learning. What to Expect as Part of MassMutual and the Team Regular meetings with Learning and Development Leaders Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-JLH3 Salary Range: $118,900.00-$156,000.00 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $118.9k-156k yearly Auto-Apply 60d+ ago
  • Internal Wholesaler

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    The Opportunity MassMutual Strategic Distributors (MMSD) is looking for a self-starting and partnership-oriented Life Internal Wholesaler to join our Internal Sales Desk. You will have a strong desire to broaden financial wellness and education to communities throughout the country. The Team The Internal Sales Desk at MassMutual Strategic Distributors works with distributors in the third-party/independent/brokerage general agent space to sell our Whole Life and Variable Universal Life, Universal Life, Term products through financial advisors and independent agents. The Impact In this role, you consult with our clients (broker dealers, captive agents and/or institutions) on pre-and-post-sale technical product support. You respond to inquiries from our distribution partners and advisors on products, sales designs/concepts, and product positioning. You communicate confidently with your customer base and drive sales in partnership with your territory's Managing Director. You provide sales and marketing materials and specific sales illustration support as needed. In partnership with your Internal Wholesaling and Advances Sales team, you build your knowledge of life insurance products, riders, concepts while gaining industry knowledge and insights on market trends. Respond to email inquiries from customers and partners. You develop and maintain strong business relationships with key distributors to help meet sales goals and collaborate with various internal departments to insure proper processing of business. The Minimum Qualifications Bachelor's degree or High School Diploma + 4+ years' work experience in financial services 1+ years' working experience with life insurance clients, broker dealers, captive agents and/or institutions FINRA SIE, Series 6 & 63 at time of application or must obtain within 6 months of hire State Life & Health at time of application or must obtain within 6 months of hire The Ideal Qualifications Bachelor's degree 3+ years' experience of sales or sales support experience with life insurance products FINRA SIE, Series 6 and 63 at time of application State Life & Health at time of application Proven communication skills (both written and verbal) Well-established self-management skills, e.g., time management, prioritization, managing internal and external relationships Working knowledge of Microsoft Office (especially Outlook, Excel & PowerPoint Extensive knowledge about individual life insurance products (i.e. Whole Life, UL, VUL and Term), practices, trends and information affecting the business and organization Experience working with BGA's, POS's and IMO's Experience with Salesforce What to Expect as Part of MassMutual and the Team Regular meetings with the MMSD Advanced & Internal Sales Team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits Compensation $60k-$65k base salary range, plus sales-based compensation resulting in a total target compensation package of $90-$100K #LI-RS1 Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $90k-100k yearly Auto-Apply 9d ago
  • Head of Worksite Business Development

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    The Business Development Lead is a key architect of MassMutual's Worksite value proposition and central to delivering on the enterprise priority to extend and deepen distribution channels while driving innovative product and profitability solutions. The leader will be responsible for development and negotiations with internal and external partners that drive our product manufacturing roadmap and pricing fundamentals. The leader must define and execute the Worksite strategy for Voluntary Benefits, including Group Whole Life and Supplemental Health. The Business Development Lead will be a highly seasoned Worksite professional, recognized across the organization and industry, and share their expertise and knowledge for the betterment of MassMutual's Worksite business. They will coach, mentor and develop others within our matrix product and business organizations. Define and deliver on the MassMutual Worksite Strategy and value proposition for Voluntary products including Group Whole life and Supplemental Health. • Build compelling products to help our advisors package and offer innovative solutions to their clients as part of their overall employee benefit offerings. • Partner internally and externally with key constituencies including distribution, underwriting, corporate finance/actuarial and marketing to position and deliver high value solutions. • Maintain a strong understanding of competitor and industry trends as well as distribution relationships.• Present and make recommendations to senior leadership, distribution and key distribution relationships on a regular basis. Minimum Qualifications Current knowledge of the Worksite/voluntary benefits plan industry, competitors, products and services 10+ years of experience in product management/development Experience in marketing and distibution of worksite/voluntary and supplemental health beneftis Some travel required (approximately 25%) FSA preferred #LI-LS1 Salary Range: $159,800.00-$209,700.00 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $159.8k-209.7k yearly Auto-Apply 60d+ ago
  • Customer Care Specialist

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    THE OPPORTUNITY We're growing, and our clients deserve the best. As a Customer Care Specialist, you'll be trained to answer questions for our career agents. You will place an emphasis on knowledge, problem solving, and adherence to policies and procedures. In this role, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness. Hours of Operation: 8am-6pm Eastern Time (7am-5pm CST) (5am-4pm MST). Must be willing to work ANY shift within our hours of operation based on business need. Monday-Friday (NO WEEKENDS) SALARY: $45K PLUS ability to earn 5% annual bonus 7 Weeks Paid Virtual Training Must be able to attend the MANDATORY Training Class without interruption from January 19th, 2026- March 6th, 2026. THE TEAM The Service Center Specialist's team provides high quality service to our career agency system via our 800 # phone lines. This team assists callers in providing support for information regarding inquiries, service requests, and problem resolution. Information and service provided by this team is accurate and time-sensitive with an emphasis on knowledge, accommodation, attitudes, and behaviors that support the needs of our career agents. THE IMPACT Provide primary service contact with registered representatives Conduct research and work with appropriate resources to obtain valid information Consult with appropriate resources to identify action required in accordance with corporate compliance and regulatory requirements Provide professional, accurate, prompt service to registered representatives & customers, offering respect, courtesy, and a sense of urgency at all times. Establish rapport in servicing agencies requiring increasing sensitivity to meet their complex needs and/or high volumes. Be a Subject Matter Expert in one or more lines of business and be willing to expand your knowledge set into other areas of business Foster an atmosphere where differing ideas and opinions are welcome Minimum Qualifications 1+ years of customer service experience High School Diploma (or GED) Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA The Ideal Qualifications 2+ years of customer service experience Experience with financial products, hospitality or retail sales with a high degree of direct consumer contact Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows Proficiency with Microsoft Office Suite #LI-AA1 #LI-Remote Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $45k yearly Auto-Apply 2d ago
  • Regulatory Compliance & Policy Management Consultant (Information Risk Consultant)

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    The Team The ETX Governance & Risk Team is comprised of governance and risk professionals responsible for implementing governance processes and risk management practices for the ETX (Information Technology) organization. We work closely with our business and technology partners and succeed together by designing practical and effective technology governance and risk management solutions to increase operational efficiency. The Impact Partner with Compliance and Law to develop and maintain a comprehensive inventory of regulatory obligations for the ETX organization. Partner with Subject Matter Experts (“SMEs”) to assign ownership to regulatory requirements Coordinate with regulatory requirement owners, policy owners and subject matter experts to ensure evidence is provided timely for Compliance review Develop and maintain centralized repositories of all regulatory compliance artifacts and ensure all work products are documented and available Monitor compliance by developing and providing status reporting to key stakeholders across the organization, including but not limited to, Senior Leadership Team, Compliance, Law and Enterprise Risk Management Partner with the Risk & Controls Oversight team to align controls to regulatory requirements and ensure proper tagging in the eGRC tool to ensure accurate reporting Assist in development and delivery of metrics for Regulatory Compliance and Policy Management Quickly identify and escalate barriers and/or concerns to Head of ETX Risk, Regulatory Compliance and Policy Management to minimize delays Serve as the primary point of contact for ETX owners when changes to policies, procedures or controls are identified that may impact regulatory requirements and partner in assessing and documenting the changes for review by Compliance and Law. Partner with ETX owners to implement feedback provided Support the implementation of the policy management framework Timely address asks, feedback, and comments provided by ETX Governance & Risk leadership Work with ETX owners to ensure regulatory requirements are met, consulting with Compliance and Law, as needed, to drive compliance The Minimum Qualifications 5+ years experience in designing and implementing metrics to track status and raise potential issues 5+ years experience working in an enterprise GRC platform and proficient use of export/import functions in Excel 5+ years of experience in risk, regulatory, and/or policy management The Ideal Qualifications Proficient at use of SharePoint and other tools for use in executing an effective regulatory compliance program Skilled in communicating regulatory requirements to technical and non-technical audiences. Ability to facilitate discussions to drive a clear understanding of regulatory requirements between ETX owners, Compliance and Law to ensure compliance is achieved Ability to meet tight deadlines and manage multiple priorities with urgency Excellent verbal and written communication skills Experience with Information Technology, Cybersecurity, Data and AI processes and controls Prior experience managing policies and/or regulatory requirements is preferred. Proven ability to inform and influence others clearly, timely, and appropriately #LI-SC1 Salary Range: $104,900.00-$137,700.00 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $104.9k-137.7k yearly Auto-Apply 60d+ ago
  • Sr Sales Rep-Retire Svcs

    Voya Financial 4.8company rating

    Springfield, MA job

    Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Profile Summary: The Sales Director will successfully direct sales activities in a defined geographic area selling/wholesaling corporate retirement and tax- exempt opportunities from start up plans to $50mm in assets (excluding government and K-12 marketplace) for Voya's Emerging Markets division. Profile Description: Develop and maintain sales programs for assigned territories Maintain and strengthen relationships with key plan sponsor, brokers, consultants and third party administrators while developing and cultivating new business relationships Develop and execute annual marketing plans with innovative and creative ideas to increase sales Identify and understand needs of key decision makers and direct efforts to provide product enhancements and service Deliver presentations to key stakeholders including: prospects, financial professionals and industry leaders Manage, develop and motivate a wide variety of retirement plan distribution sources Leverage technology to implement and track sales and marketing plans Partners with other VOYA representatives to enhance awareness of full suite of VOYA capabilities. Knowledge & Experience: Bachelor's degree or equivalent experience 4-6 years sales experience with the Retirement Plan/Investment industry, proven track record of sales success FINRA Series 6 and 63 State Life and Health Excellent communication skills, both written and verbal Proven ability to lead Ability to travel #LI-NV1 Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $82,400 - $103,001 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes
    $82.4k-103k yearly Auto-Apply 8d ago
  • Systems Analyst - Technology Business Managemen - Apptio

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    Role: Systems Analyst- Technology Business Management (TBMA) Team: ETX Portfolio Management and Analytics Dept: ETX Strategy and Governance Fulltime - Springfield, MA The Opportunity To continue adding insight to our IT expenses at MassMutual, we are seeking a Technology Business Management Analyst (TBMA) to join our Business of IT Tools Team. The candidate will be responsible for the maintenance, development and enhancement of our TBM platform (Apptio). This includes report development and maintenance of the TBM eco system, data management and analysis. The Team Be part of a growing team, focused on delivering quality data and analytics thru the TBM platform Apptio. Supporting highly mature APPTIO model and creating clear, multi-lense reports. Allowing our IT, Finance and Business partners to make data driven decisions and focus MassMutual on value creation. The Impact: Design, develop, and maintain the Technology Business Management (TBM) Model R12, Architecture and Data across Cost Pools, Towers, Services through various modules in Apptio. Gather functional and business requirements from client and translate into a functional hosted solution design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services. Configure, test, & document Apptio Dashboard, reports and underling data models to meet function design and specifications. Responsible for administering and day to day managing of system production support, reporting development cycles, including business requirements design solutioning, test management, integration strategy, deployment and training Own end to end the monthly calendar for the Apptio system, responsible for monthly opening and closing of the forecast, supporting the monthly close process, annual / strategic plan and associated dashboard reporting Conduct data quality and gap analysis, develop a maturity plan and collaborate with data source owners on data sets Responsible for delivering Apptio system integration, enhancements, and optimization capabilities for dashboard reporting Perform monthly data loads, monitoring integrity of data, analysis, and maintenance of reference data and mapping issues, solutioning of data errors. Ability to support data connectivity through API's and those embedded within our tool and develop integrations and modeling across large data sets Monitor & control dashboards that focuses on data reconciliations and controls, quickly escalating issues, troubleshooting and solutioning Works with IT leaders to develop & deliver data capabilities needed for Apptio tools, streamlining overall system architecture including configuration and components and ensures usability/functionality of components Provides new reporting capabilities and support strategic vision around monthly reporting needs Import, transform and rationalize data from systems of record (SAP, PPM, ServiceNow, CTM, AWS, Azure) understanding system integration points and impacts on production Participates in collaborative efforts with finance. Allocation and Reporting Responsible for improving and enhancing use of the Apptio Platform through automation, data configuration, allocation changes, existing report updates and new report creation Is the technical contact for the company when communicating to the Apptio Operations and/or Engagement Management teams Support the Forecast and Annual Budget processes The Minimum Qualifications Bachelors degree in Data Analytics, Management Information Systems, Finance or related degree 8+ years of relevant experience in systems analytical work 5+ years' experience as an Apptio System Administrator and executing custom solutions in TBM Studio Certified TBMA The Ideal Qualifications 4+ years of experience as Apptio Administrator Proficient in accounting concepts, practices, and procedures. Experience with Cost Transparency and IT Planning High degree of organization and ability to manage multiple, competing priorities simultaneously. Strong understanding of formulaic logic in MS Excel (if statements, VLOOKUP, pivot tables, macros, etc.) Experience working with large data sets in Excel History of analytical problem solving and quickly resolving data-related issues Knowledge of financial management processes (Budgeting, Forecasting, Cost Allocations, etc.) Proficient in Apptio Able to thrive in a collaborative and cross-functional environment Strong written and verbal communication skills Experience with AWS and/or Azure cloud billing. Deep knowledge of the Apptio solution and the TBM Taxonomy Experience working with at least one object-oriented language (Java, C#, Python, etc...) Analytical and detail-oriented individual that enjoys working with data solutions. Strong to expert skills in data manipulation with tools like MS Excel, BI tools, etc. Ability to quickly comprehend complex spreadsheets/data Knowledge of company IT services and financial management processes and practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support. Knowledge and application of relational database concepts. Skilled at working with large data sets in Excel, quickly resolving data-related issues. Skilled at communicating and managing issues with technical teams in a production environment Skilled at report creation Experience translating executive vision into technical requirements Experience with Cloud-ability is highly desired. What to Expect as Part of MassMutual and the Team Regular collaboration with the ETX Portfolio Management and Analytics Focused one-on-one time with your manager Access to mentorship opportunities Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-RK1 Salary Range: $121,800.00-$159,800.00 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $121.8k-159.8k yearly Auto-Apply 60d+ ago
  • Project Manager

    Massmutual 4.3company rating

    Springfield, MA job

    The Opportunity To broaden Product and Operations Technology Delivery impact, the team has expanded its focus to accelerate our simplification and modernization by implementing a focused set of enhancements across our people, processes, and technology to drive this transformation at scale. The Team The Strategy, Delivery & Migrations organization is at the forefront of ETX's Technology Simplification and Modernization initiatives, driving platform Consolidation and Transformation. Central to the success of this transformative effort has been strong cross-functional collaboration across MassMutual, a relentless commitment to operational excellence, and strategic communication and change management. These elements have enabled the successful execution of multiple consolidations across various product lines, all while maintaining industry-leading low defect rates. In support of our enterprise objective to enhance ease of doing business, we are fast-tracking both the product roadmap and the policy administration consolidation efforts, while simultaneously advancing the transformation of New Business and Underwriting. These efforts aim to reduce costs, strengthen digital capabilities for both customers and back-office operations, and mitigate operational risk across all Lines of Business at MassMutual. Our team comprises experienced technical leads, developers, business analysts, and test management professionals, all dedicated to delivering our migration and transformation strategy through a blend of waterfall and agile methodologies. The Impact: Lead cross-functional projects from planning through execution, managing matrixed teams and multiple business units Develop and manage short- and long-term project plans, budgets, forecasts, and release schedules Collaborate with stakeholders and executives to ensure strategic alignment and effective communication Drive decision-making using structured models (e.g., RAPID), resolve issues, and remove obstacles to team success Champion continuous improvement, change management, and operational efficiency across programs Coordinate technical integration and supplier collaboration across workstreams Navigate ambiguity and evolving priorities with independence and agility Identify risks, escalate issues, and proactively address gaps and dependencies Facilitate retrospectives and leverage metrics to enhance team development and delivery outcomes Serve as the primary point of accountability for planning, execution, management, implementation, and reporting of medium to large projects and/or small to medium programs Ensure on-time and quality delivery of project goals within scope and budget Apply advanced project and program management knowledge, skills, tools, and techniques to deliverables, processes, communications, and presentations Promote and contribute to MassMutual delivery methodologies, standards, and tool The Minimum Qualifications 5+ years' experience in technical project management or IT lead delivery using industry-standard project management tools 5+ years directly managing large, high visibility, complex enterprise-level programs/projects are required. 5+ years of experience in management, leadership, or similar leading role Ability to travel as needed to US vendor location (limited travel required) The Ideal Qualifications Proven leadership in managing matrixed technical teams and delivering complex projects Strong analytical, problem-solving, and organizational skills with attention to detail Effective communicator with relationship-building and influencing capabilities across teams and stakeholders Collaborative team player with a focus on enabling others' success Experience in Financial Services, insurance, and business data Skilled in Waterfall, Iterative, Agile methodologies (Scrum, Kanban) and supplier management Comfortable navigating ambiguity and building teams/functions from the ground up Entrepreneurial mindset with a bias for action and continuous improvement #LI-SC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
    $83k-115k yearly est. Auto-Apply 2d ago
  • Travel & Expense Compliance Analyst, Corporate Travel

    Massmutual 4.3company rating

    Springfield, MA job

    Travel & Expense (T&E) Compliance Analyst, Corporate Travel Procurement Full-Time Springfield, MA The Opportunity You would be responsible for overseeing a range of activities related to business travel and expense management, including daily auditing of expense reports, reconciliations, compliance reviews, reporting and analysis, team coordination, and driving process improvements. This role requires analytical skills, exceptional attention to detail, strong customer service and clear communication with both team members and internal customers throughout the organization. In addition to core responsibilities, you would participate in projects and cross-training with other Business Consultants to further develop you and your career path. The Team You will join a collaborative group of professionals with expertise in Business Travel and Expense, credit card management, and customer service. Team members work together to share knowledge and support each other across various areas of responsibility, including cross-training, providing a career path. The team works with all levels of the company and several external vendors, to ensure a seamless end-to-end process for travelers. This close-knit team values collaboration, transparency and feedback. The Impact: Process daily expense report audits, utilizing AI and machine learning to identify issues and data trends, ensuring compliance with the policy and best practices. Ensure expense reports remain current through ongoing monitoring and management, enabling traveler's company issued credit cards to stay current and available. Meet goals and objectives related to accuracy, SLAs, Operational metrics and audit support. Lead for auditing of expense reports, including updating standard operating procedures (SOPs), identifying and implementing process improvements, and reporting on findings, practicing a continuous improvement culture. Manage incoming requests through ServiceNow and emails, ensuring exceptional customer service in a timely manner. Collaborate and cross-train with team members to maintain coverage and deepen understanding of interconnected processes. Work closely with international colleagues to learn and adapt to cultural and governmental requirements, providing backup support as needed. Provide comprehensive reporting on metrics, trends, survey results, and recommended next steps for all audit and query tools. The Minimum Qualifications High School Diploma or GED 2+ years of customer service, and analysis or auditing experience. The Ideal Qualifications Bachelor's Degree. Experience with analysis of travel expense data and identify trending and areas of opportunities. Ability to provide accurate and timely reporting. Excel, PowerPoint, Word and AI skills. Be curious. Strong organizational skills and attention to details. A strong sense of urgency, professional and strict adherence to confidential information. Strong team player, with capacity for cross-training opportunities. What to Expect as Part of MassMutual and the Team Regular meetings with the Corporate Travel Team, including members in India and Romania. Focused one-on-one meetings with your manager. Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups. Access to learning content on Degreed and other informational platforms. Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits. #LI-MM1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
    $67k-86k yearly est. Auto-Apply 2d ago
  • Field Technology Project Manager

    Massmutual 4.3company rating

    Springfield, MA job

    The Opportunity As a Field Technology Project Manager, you'll play a key role in shaping and delivering technology initiatives that empower our field organization. You'll combine your business acumen and technical expertise to drive strategic projects that enhance advisor productivity and strengthen our field technology ecosystem. You'll partner across business and technology teams to identify opportunities, manage large-scale projects, and deliver efficient, high-quality solutions that align with company priorities. In every aspect of the role, you'll demonstrate accountability, agility, inclusion, curiosity, and strong communication - showing the courage to lead through change and drive meaningful results. The Team You'll be part of the Field Technology Experience (FTX) team - a collaborative group focused on the strategy, delivery, and adoption of field-facing technology solutions. The team partners closely with home office technical teams, business leaders, third-party vendors, and field partners to deliver projects that meet business objectives and adhere to quality and security standards. Your extended team includes: Field Technology relationship managers who ensure successful implementation across the field. Learning and Performance Consultants who support adoption and training efforts. Content and Data Managers, Developers, and Web Consultants who maintain our field portal and reporting tools. This cross-functional structure ensures that our technology delivers meaningful value to advisors and field leaders across the country. The Impact: Lead and manage the delivery of small to mid-size technology projects from initiation through implementation, ensuring alignment with strategic objectives. Oversee the Field Technology Experience roadmap, managing capability delivery and vendor partnerships. Collaborate with internal teams and external partners to ensure timely, high-quality project execution. Help translate business goals into actionable technology requirements and implementation plans. Serve as a Subject Matter Expert for field technology, bridging business needs and technical capabilities. Use data and analytics to identify trends, optimize performance, and inform decision-making. Communicate progress, risks, and outcomes clearly to technical and non-technical audiences. Key Responsibilities: Manage the full lifecycle of field technology projects - from concept through execution - ensuring scope, schedule, and budget alignment. Partner with cybersecurity, data, and compliance teams to maintain high standards of security and governance. Lead and influence cross-functional teams across the enterprise, including vendor management and integration efforts. Build and maintain strong relationships across business lines, inspiring collaboration and accountability. Identify process improvement opportunities and champion innovative solutions. Motivate and guide teams to deliver outcomes that support both field and enterprise goals. The Minimum Qualifications Bachelor's degree (preferably in Computer Science, Information Technology, or a related field). 3+ years of experience managing and executing small to mid-size, complex projects in financial services or a similar industry. The Ideal Qualifications Experience with protection and wealth distribution platforms and field technology solutions. Proven success leading cross-functional project teams and managing vendor relationships. Strong understanding of data, technology, and cybersecurity concepts. Experience presenting to and influencing a range of audiences, from senior executives to technical teams. Excellent communication, relationship management, and leadership skills. Strong analytical and problem-solving skills with a focus on data-driven decision-making. Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment. Experience working collaboratively with technical roles such as engineers, developers, and data scientists. Deep curiosity and willingness to challenge the status quo to drive better results. #LI-SC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
    $91k-119k yearly est. Auto-Apply 2d ago
  • AI Engineer

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    Overall Responsibilities: Architect and lead end-to-end ML/AI solutions supporting life insurance underwriting using LLMs, deep learning, and probabilistic modeling-from ideation to production. Deploy scalable GenAI and Agentic AI systems that directly support business goals. Establish and promote best practices in AI development and responsible AI deployment. Drive innovation by identifying emerging technologies and translating research into practical applications. Collaborate with engineering teams to build robust, production-grade AI pipelines and APIs. Prototype and deliver AI-powered applications (e.g., web apps, dashboards, visualizations) that enable data-driven decisions. Influence senior leadership by aligning AI initiatives with enterprise strategy and communicating insights effectively. Mentor and develop junior talent, fostering a culture of technical excellence and continuous learning. Candidate Requirements: Recognized industry expertise in AI/ML, with a track record of delivering impactful solutions. 7+ years of experience in data science, machine learning, or AI engineering roles. Deep understanding of machine learning, statistics, NLP, optimization, and LLMs. Hands-on experience with AI deployment and orchestration frameworks and protocols (e.g., MLflow, llama-index, MCP). Extensive experience testing LLM behavior across a variety of foundation models and benchmarks. Experience building AI-powered applications and collaborating with software engineers and product managers. Strong programming skills in Python. Proficiency in R is a plus. Proficiency in SQL and database design; familiarity with cloud-native data platforms, vector databases, and semantic search is a plus. Exceptional communication skills, with the ability to explain complex concepts to non-technical stakeholders. Education: M.S. or Ph.D. in Computer Science, Statistics, Applied Mathematics, Electrical Engineering, Physics, or a related quantitative field. Salary Range: $167,800.00-$220,200.00 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $167.8k-220.2k yearly Auto-Apply 60d+ ago
  • Investment Tax Accountant - Special Projects & Strategic Initiatives

    Massachusetts Mutual Life Insurance Company 4.3company rating

    Springfield, MA job

    Investment Taxes, Corporate Tax Department Full-Time New York NY, Boston MA, or Springfield MA This is an individual contributor role . The Opportunity As an Investment Tax Accountant in the Investment Tax group, you will work in a dynamic and collaborative environment, primarily supporting securities tax operations, including system and process efficiency and enhancements, and you will support projects and strategic initiatives for other investment types, such as partnerships, real estate, and derivatives. The ideal candidate will have a convergent skillset of technical tax, accounting, and system proficiency, experience navigating large data sets, excellent communication skills, and the ability to partner effectively with tax colleagues, finance organization teams, and across the broader investment ecosystem. This position, in collaboration with cross-functional teams, will be responsible for analyzing securities transactions and processes to ensure accurate tax outcomes are achieved and a reliable control environment is maintained. Further, this position will participate in investment initiatives or project tracks to develop, enhance, and automate tax processes, and onboard significant transactions, new mandates, and tax legislation involving investments. The Team As an Investment Tax Accountant, you will be a member of the Investment Tax team within the Corporate Tax Department, part of MassMutual's Controllers Organization. The Corporate Tax Department is comprised of high-performing, collaborative, and agile tax professionals who are motivated by challenging work that delivers sustained value and a culture of accountability. Team members are focused on continuous improvement and transforming the department through innovative solutions that align with the finance organization's strategic goals and initiatives. The Impact The Investment Tax Accountant will help develop and execute Investment Tax goals and initiatives. Your responsibilities will include: Monitor and track tax data quality and performance of securities tax results tracked in the Eagle processing system and compare to general ledger results. Participate in daily, cross-functional Eagle operational governance meetings and other discussions that analyze and track system issues and changes in securities across the investment data ecosystem. Participate in testing of Eagle software upgrades to ensure changes are applied accurately and existing software continues to operate as intended. Ensure accurate tax basis is maintained for investments tracked in Eagle and accurate rules are applied as intended to exception situations. Understand and analyze differences between the tax basis and Statutory or GAAP basis of accounting for various investment types. Assist in reviewing new investment transactions for securities, partnerships, LLCs, and derivatives to determine correct tax treatment and how to efficiently operationalize. Assist in executing various tax internal controls for investments. Reconcile deferred tax balances for securities investments, collaborating with the securities tax operations team. Assist in preparing wash sales analysis. Assist in maintaining tax planning strategies involving investments. Assist in analyzing exchange transactions to determine if taxable or non-taxable. Assist in analyzing tax cash flows on structured securities to achieve correct processing of tax amortization in Eagle. Stay current with tax law changes in general and impacting investments. Proactively identify and implement process improvements, increase automation, and enhance digital analytics using existing and emerging technology solutions. The Minimum Qualifications Undergraduate degree in Accounting/Finance or related field 6+ years of tax experience, preferably in public accounting or financial service environments. The Ideal Qualifications Master' degree in Taxation and/or CPA a plus. 8+ years of tax experience, preferably in public accounting or large financial services environments. Experienced tax and accounting technical knowledge, including tax code and regulations and GAAP accounting under ASC 740. Experience with Statutory Accounting Principles a plus. Education and/or experience utilizing business intelligence applications, such as Alteryx, highly desirable. Comfortable working with investment systems platforms, a data-intensive environment, and data interfaces between ERP and tax systems. Understanding of tax treatments of various securities transaction types. Experience with tax transactions, accounting and reporting for investment types other than securities, including partnerships, LLCs, real estate debt and equity, derivatives. Proficient Excel skills and workpaper organizational ability, integrating systems and analytical results. Excellent written and verbal communication skills. General knowledge of corporate taxation to understand how investments fit into larger tax compliance, reporting and audit frameworks. Some experience with U.S. tax aspects of non-U.S. transactions, issues, and reporting (e.g. PFICs, CFCs, foreign partnerships, foreign disregarded entities, withholding taxes). Experience with large, multidisciplinary projects that impact tax (e.g., ERP implementations, tax co-sourcing engagements, finance transformations). Conversant in Financial and Accounting Systems, such as SAP. Ability to identify issues and recommend effective solutions. Extremely organized, detail-oriented, and demonstrated ability to effectively prioritize and multi-task in a continually evolving environment. Ability to utilize project management tools and best practices to organize and prioritize tasks. Proven ability to collaborate cross-functionally and influence outcomes. Exhibits intellectual curiosity to seek and broaden knowledge and understanding beyond the core responsibilities of the position. What to Expect as Part of MassMutual and the Team Regular meetings with the Corporate Tax Department Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-CR37 #LI-MM1 Salary Range: $113,100-$148,400 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
    $113.1k-148.4k yearly Auto-Apply 2d ago

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