How to hire a client services account manager

How to hire a client services account manager, step by step

Here's a step-by-step client services account manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client services account manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client services account manager
• Step 8: Go through the hiring process checklist

What does a client services account manager do?

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1. Identify your hiring needs

   First, determine the employments status of the client services account manager you need to hire. Certain client services account manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client services account manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, client services account managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents client services account manager salaries for various positions.

   Type of Client Services Account Manager	Description	Hourly rate
   Client Services Account Manager	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$27-55
   Account Development Manager	An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients. They must also reach out to clients through calls and correspondence, offer products and services, and address any issues and concerns, resolving them promptly and efficiently... Show more	$20-57
   National Account Manager	A national account manager is a professional who is responsible for maintaining strong relationships with key accounts from a particular region. To ensure long-term success, federal account managers must act as a liaison between customers and the internal team by achieving the customers' needs and requirements... Show more	$35-61

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Healthcare
   • Account Management
   • Client Service
   • Project Management
   • Client Facing
   • Service Delivery
   • PowerPoint
   • Client Satisfaction
   • Client Issues
   • Digital Marketing
   • Upselling
   • Payroll
   • Strong Analytical
   • CRM

   Check all skills

   Responsibilities:

   • Manage in-store POS elements, direct mail and advertising.
   • Manage SEM, SEO, social media, websites, reputation management, and press release campaigns of key accounts.
   • Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
   • Resolve escalated issue at management level on client accounts relating to invoices or contract disputes between healthcare and insurance companies.
   • Produce cost models during RFP process for existing and potential clients.
   • Send out letters regarding defer payments, forbearances & ACH's.

   More client services account manager duties

3. Make a budget

   Including a salary range in your client services account manager job description helps attract top candidates to the position. A client services account manager salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a client services account manager in Maine may be lower than in California, and an entry-level client services account manager usually earns less than a senior-level client services account manager. Additionally, a client services account manager with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average client services account manager salary

   $81,608yearly

   $39.23 hourly rate

   ---

   Entry-level client services account manager salary

   $57,000 yearly salary

   Updated December 18, 2025

   Average client services account manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$111,206	$53
   2	Washington	$100,880	$49
   3	Pennsylvania	$94,351	$45
   4	New York	$90,332	$43
   5	New Jersey	$87,517	$42
   6	Colorado	$87,202	$42
   7	Nevada	$82,057	$39
   8	Oregon	$80,359	$39
   9	Connecticut	$79,131	$38
   10	Missouri	$79,047	$38
   11	Arizona	$78,831	$38
   12	Utah	$77,645	$37
   13	Georgia	$77,105	$37
   14	Michigan	$76,590	$37
   15	Delaware	$76,516	$37
   16	Illinois	$75,597	$36
   17	Minnesota	$75,219	$36
   18	Texas	$74,366	$36
   19	Florida	$70,186	$34
   20	Ohio	$70,130	$34

   Average client services account manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Accenture	$133,013	$63.95	271
   2	Ernst & Young	$108,304	$52.07	380
   3	J.P. Morgan	$101,230	$48.67
   4	Black & Veatch	$101,161	$48.64	181
   5	Electric Reliability Council of Texas	$94,013	$45.20
   6	Everyday Health	$91,101	$43.80	3
   7	Fidelity Investments	$89,849	$43.20	113
   8	Lowe's Companies	$89,450	$43.00	68
   9	We Communications	$87,664	$42.15
   10	Thomson Reuters	$87,171	$41.91	32
   11	CPX	$85,775	$41.24
   12	Travelport	$80,484	$38.69
   13	Kforce	$80,207	$38.56	25
   14	JPMorgan Chase & Co.	$79,632	$38.28	355
   15	RubinBrown	$79,135	$38.05	32
   16	Liberty Mutual Insurance	$78,894	$37.93	6
   17	Marsh & McLennan Companies	$78,879	$37.92	271
   18	Alera Group	$78,752	$37.86	21
   19	Nielsen Holdings	$78,321	$37.65	4
   20	Premiere Digital	$77,819	$37.41

4. Writing a client services account manager job description

   A good client services account manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a client services account manager job description:

   Client services account manager job description example

   There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
   
   Responsible for complex activities related to client operations and anticipating issues that can arise. Reviews data analysis to identify issues, reports findings, and provides preliminary recommendations. Resolves complex operational issues as required, in accordance with the regulatory requirements and consumer laws.
   Responsibilities:
   
   + Oversees and manages client operations and administration support activities for clients. Services clients through the client life cycle, resolves complex operational issues, and monitors requests through execution. Escalates complex issues and requests to more senior staff as needed.
   
   + Analyzes data to develop informed operating or servicing agreements. Negotiates operational servicing requirements based on analysis. Facilitates resolution of complex operational needs and escalates complex, nonstandard servicing requirements and engages more senior staff to develop applicable solution to highly complex operational issues.
   
   + Communicates on a regular basis with complex and challenging clients and their service providers to deliver high-quality services. Facilitates the communication of information to internal parties. Ensures resolution activities are in accordance with the local regulatory requirements.
   
   + Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience. Helps develop process improvements.
   
   Qualifications:
   
   Required:
   
   + Bachelor's degree or the equivalent combination of education and relevant experience AND
   
   + 5+ years of total relevant work experience
   
   Commitment to Diversity, Equity, and Inclusion:
   
   We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
   
   Benefits: We invest in our people through a wide range of programs and benefits, including:
   
   + Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
   
   + Flexible and remote work opportunities
   
   + Health care benefits (medical, dental, vision)
   
   + Tuition assistance
   
   + Wellness programs (fitness reimbursement, Employee Assistance Program)
   
   Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.
   
   T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right client services account manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your client services account manager job on Zippia to find and recruit client services account manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit client services account managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client services account manager

   Once you have selected a candidate for the client services account manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new client services account manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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