How to hire a client support manager

How to hire a client support manager, step by step

Here's a step-by-step client support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client support manager
• Step 8: Go through the hiring process checklist

What does a client support manager do?

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1. Identify your hiring needs

   First, determine the employments status of the client support manager you need to hire. Certain client support manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client support manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, client support managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of client support managers.

   Type of Client Support Manager	Description	Hourly rate
   Client Support Manager	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$16-52
   Desktop/Network Support	A desktop/network support is responsible for assisting end-users and customers on their computer and network issues, performing troubleshooting procedures, and guiding them with the step-by-step resolution. Desktop/network supports handle system configuration and upgrades of network components to increase efficiency and optimal performance... Show more	$16-32
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Client Facing
   • Project Management
   • Customer Support
   • Customer Satisfaction
   • Technical Support
   • Troubleshoot
   • Client Service
   • Process Improvement
   • Customer Service
   • Client Issues
   • Issue Resolution
   • Provisioning
   • Quality Standards
   • Account Management

   Check all skills

   Responsibilities:

   • Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
   • Provide support to ACH clients to resolve servicing/processing or SLA discrepancies.
   • Improve and implement several processes, including support documentation and SLA.
   • Install, configure, test, maintain, monitor, and troubleshoot, workstation hardware and software.
   • Incorporate ITIL service delivery framework into departmental operations.
   • Support existing solutions for customizing the SharePoint implementation.

   More client support manager duties

3. Make a budget

   Including a salary range in your client support manager job description is a great way to entice the best and brightest candidates. A client support manager salary can vary based on several factors:

   • Location. For example, client support managers' average salary in alaska is 53% less than in new york.
   • Seniority. Entry-level client support managers earn 68% less than senior-level client support managers.
   • Certifications. A client support manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a client support manager's salary.

   Average client support manager salary

   $62,927yearly

   $30.25 hourly rate

   ---

   Entry-level client support manager salary

   $35,000 yearly salary

   Updated December 15, 2025

   Average client support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$92,640	$45
   2	New York	$88,965	$43
   3	Maryland	$84,983	$41
   4	Massachusetts	$82,378	$40
   5	Connecticut	$74,631	$36
   6	Virginia	$70,409	$34
   7	District of Columbia	$65,188	$31
   8	Florida	$63,329	$30
   9	Texas	$63,083	$30
   10	North Carolina	$62,037	$30
   11	Indiana	$57,585	$28
   12	Minnesota	$55,035	$26
   13	Montana	$53,168	$26
   14	Colorado	$50,695	$24

   Average client support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Citi	$112,563	$54.12	23
   2	John Wiley & Sons	$101,594	$48.84
   3	Kyriba	$96,920	$46.60
   4	Advent Software	$93,469	$44.94
   5	Santander Bank	$88,099	$42.36	1
   6	DXC Technology	$85,541	$41.13	10
   7	SS&C Technologies	$81,966	$39.41	29
   8	Santander Private Banking International	$72,300	$34.76	1
   9	Cerner	$71,853	$34.54
   10	MyOutDesk	$61,655	$29.64
   11	First Interstate BancSystem	$61,655	$29.64	1
   12	Banco Santander	$57,993	$27.88
   13	Allied Solutions	$56,053	$26.95	3
   14	U.S. Bank	$55,842	$26.85	576
   15	Bank of America	$53,601	$25.77	256
   16	ADP	$53,162	$25.56	74
   17	Robert Half	$50,024	$24.05	170
   18	Charles Schwab	$47,324	$22.75	47
   19	One Call	$46,320	$22.27
   20	Sheridan	$44,347	$21.32

4. Writing a client support manager job description

   A job description for a client support manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client support manager job description:

   Client support manager job description example

   The Manager of Client Data Support ensures, through the leadership of the department staff and collaboration with other divisions and departments, the successful implementation of new insurance monitoring programs for financial institutions as well as client data processor conversions, mergers, or acquisitions. This Individual plays an integral role in delivering a positive customer experience to our new financial institution clients and the potential of an expanded product partnership. This individual oversees the IT service desk as it relates to the ongoing maintenance and requirements changes for existing clients and their inbound and outbound data.
   Job Duties and Responsibilities:
   Utilizing all available tools and resources, monitors workflow to ensure a quality experience that meets or exceeds the expectations of clients and Allied personnel. Manage the processes, procedures, and other controls for the creation and maintenance of data file mappings / transformations.Manage the processes, procedures, and other controls for client configurations within Allied's insurance monitoring system (UniTrac).Manage the processes, procedures, and other controls for service desk ticket responses and resolutions Exercises working knowledge of system capabilities and related workflow management.Ability to take timely action with client concerns and internal questions Monitor and consistently meet established service levels through process and employee management Collaborate with the 2nd VP, IT to improve process efficiency and staffing needs Conduct regular staff meetings and trainings for employees with a focus on their development As needed, provide direct support and guidance with regards to data file mappings, service desk tickets, client configurations, and release testing.Other responsibilities as assigned
   
   Qualifications (Education, Experience, Certifications & KSA):
   5 years of experience in related position, such as data management or financial institution system management required2 years of experience in employee coaching and service level monitoring required High school diploma / GED required Bachelor's degree preferred Experience and proven knowledge in data file transformation Advanced problem solving and analytical skills High aptitude in computer applications
   
   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
   
   We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
   
   To view our privacy statement click here
   
   To view our terms and conditions click here

   Copy this example

   

5. Post your job

   To find client support managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any client support managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level client support managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find client support manager candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   Your first interview with client support manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   Sometimes, it's not enough to interview client support manager candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client support manager

   Once you have selected a candidate for the client support manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new client support manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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