Contact clerk vs order management representative

The differences between contact clerks and order management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a contact clerk and an order management representative. Additionally, a contact clerk has an average salary of $56,459, which is higher than the $38,236 average annual salary of an order management representative.

The top three skills for a contact clerk include health plan, data entry and multi-line phone system. The most important skills for an order management representative are order entry, purchase orders, and customer service.

Contact clerk vs order management representative overview

	Contact Clerk	Order Management Representative
Yearly salary	$56,459	$38,236
Hourly rate	$27.14	$18.38
Growth rate	-	-
Number of jobs	67,800	146,936
Job satisfaction	-	-
Most common degree	High School Diploma, 40%	Bachelor's Degree, 58%
Average age	43	43
Years of experience	2	2

Contact clerk vs order management representative salary

Contact clerks and order management representatives have different pay scales, as shown below.

	Contact Clerk	Order Management Representative
Average salary	$56,459	$38,236
Salary range	Between $35,000 And $90,000	Between $26,000 And $56,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between contact clerk and order management representative education

There are a few differences between a contact clerk and an order management representative in terms of educational background:

	Contact Clerk	Order Management Representative
Most common degree	High School Diploma, 40%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Contact clerk vs order management representative demographics

Here are the differences between contact clerks' and order management representatives' demographics:

	Contact Clerk	Order Management Representative
Average age	43	43
Gender ratio	Male, 27.3% Female, 72.7%	Male, 27.3% Female, 72.7%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between contact clerk and order management representative duties and responsibilities

Contact clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
Count daily out of stocks using the Telxon handheld, and enter the information onto the Safeway intranet for ordering purposes.

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Contact clerk vs order management representative skills

Common contact clerk skills

Health Plan, 44%
Data Entry, 32%
Multi-Line Phone System, 23%

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

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Office and Administrative Industry
Contact Clerk
Contact Clerk vs Order Management Representative

Updated January 8, 2025

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