Counter server vs banquet server

Differences between counter server and banquet server duties and responsibilities

Counter server example responsibilities.

• Answer telephones and enter orders into POS system.
• Operate POS terminal to process customers' orders, swipe credit cards, and enter cash amounts.
• Provide guests with an excellent dining experience by asking questions about allergies or preferences and initiating conversation for customer confidence.
• Prepare some salads, shakes, smoothies, and juices.
• Monitor guest for intoxication and immediately report concerns to management.

Banquet server example responsibilities.

• Provide professional bartending and hospitality services to optimize customer service experiences for private, corporate, and public events.
• Create PowerPoint food presentations for training purposes.
• Gain skills in customer dining service, hospitality and compassion.
• Analyze BEOs to ensure rooms are prepare each day for schedule events.
• Organize and run every event book through cold calling or past guests.
• Review BEOs in order to ensure proper room setup and A/V requests are meet.
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