Counter server vs room service server

Differences between counter server and room service server duties and responsibilities

Counter server example responsibilities.

• Answer telephones and enter orders into POS system.
• Operate POS terminal to process customers' orders, swipe credit cards, and enter cash amounts.
• Provide guests with an excellent dining experience by asking questions about allergies or preferences and initiating conversation for customer confidence.
• Prepare some salads, shakes, smoothies, and juices.
• Monitor guest for intoxication and immediately report concerns to management.

Room service server example responsibilities.

• Clean and defrost mini bars regularly.
• Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
• Perform various financial activities such as cash and credit card processing, daily revenue reports, bank deposits, and payroll.
• Assist in weekly payroll and scheduling responsibilities.
• Establish a positive relationship with co-workers and managers through a solid work ethic, positive attitude, punctuality and dependability.
• Build relationships with guests -help prepare for restaurant opening -Maintain restaurant at all times -Persuasive- positive use of upselling techniques