Counter server vs server and hostess

Differences between counter server and server and hostess duties and responsibilities

Counter server example responsibilities.

• Answer telephones and enter orders into POS system.
• Operate POS terminal to process customers' orders, swipe credit cards, and enter cash amounts.
• Provide guests with an excellent dining experience by asking questions about allergies or preferences and initiating conversation for customer confidence.
• Prepare some salads, shakes, smoothies, and juices.
• Monitor guest for intoxication and immediately report concerns to management.

Server and hostess example responsibilities.

• Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
• Provide quality customer service, process customer transactions utilizing proprietary POS system, skillfully handle cash and credit card transactions.
• Perform bartending duties during busy events or whenever require.
• Coordinate with kitchen managerial staff using POS systems to ensure timely and accurate order preparation.
• Provide guests with an excellent dining experience by asking questions about allergies or preferences and initiating conversation for customer confidence.
• Manage expediter window paying close attention to garnishes and presentation.