Customer Service Representative
Customer care representative job in Huntsville, AL
Bocar US is seeking an experienced Customer Service Representative to join our dynamic team in Huntsville, AL. The Customer Service Specialist will provide exceptional customer service by ensuring timely and accurate movement of product and providing superior support and solutions to our customers.
Key Responsibilities
Act as a first point of contact: create and reply to emails and answer phone calls.
Directly communicate with customers
Provide support to customers for product related inquiries
Review and process work orders troubleshoot orders and resolve discrepancies received from customers.
Coordinate workload allocation among warehouse workers, material handlers and drivers
Actively engage in continuous improvement programs
Process and respond to customer inquiries, deductions, requirements, complaints and other needs in the most expeditious and courteous manner.
Manage workflow by assisting with the coordination of warehouse duties, including managing inventory, creating
packaging slips and reports and fulfilling customers orders.
Perform any other responsibilities as assigned.
Qualifications
Must have a High School
Diploma or equivalent
Must have 2 years of customer service experience in a warehouse setting
Proficiency with Microsoft Office
Ability to communicate effectively
Must be able to multitask and prioritize workload in a fast-paced environment.
Must be well organized and thorough with a strong attention to detail
Desired Skills
Preference may be given to
Preference may be given to candidates with SAP experience
What We Offer
At Bocar US, we recognize that our employees are the foundation of our success. We offer a comprehensive and competitive benefits package for you and your family, including:
Medical(with 100% employer paid option), dental, vision, and prescription coverage
Flexible Spending Account (FSA)
Short- & long-term disability insurance
100% company-paid basic life and AD&D insurance (with optional critical illness coverage)
401(k) plan with company match
Paid time off, vacation, and holidays
About Bocar US
Bocar US is part of the Bocar Group, a global leader in precision manufacturing for the automotive industry. We specialize in high-quality aluminum components that support some of the world's top automotive brands. Our Huntsville, AL facility represents our commitment to advanced manufacturing, innovation, and sustainable growth in the U.S. market. At Bocar, we take pride in building strong teams and offering long-term career opportunities where your skills and contributions are valued.
Customer Service-Full Time/ Immediate Hire
Customer care representative job in Huntsville, AL
WHAT YOU'D DO: • Face to face sales and marketing with our customers to uphold solid relationships to meet the needs of our clients • You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
• Developing strong leadership skills to build a high performance, cross-functional team environment
• Work with a close-knit team of talented sales experts who will support you in your professional growth
• Training in business management for customer service, marketing, and sales
• Apply knowledge of the sales process and customer knowledge to improve sales outcomes.
Qualifications
WHO YOU ARE:
You are outgoing, competitive, and driven by success and the opportunity for advancement. The possibility of a long-term career excites you, where the sky's the limit in sales, entrepreneurship, and business leadership; and you thrive to work in a fun, dynamic, energetic, forward-thinking organization that invests in you.
QUALIFICATIONS:
One to two years of prior experience in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry. Because of our desire to hire quickly, applicants must be LOCAL and have a reliable means of transportation to our office and partner stores. We also work IN PERSON with our customers so you must be a people-person!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Call Center Rep - In Office
Customer care representative job in Madison, AL
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Customer Service Representative
Customer care representative job in Decatur, AL
GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment.
As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states.
If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team.
Our Opportunity
We are looking for someone to fill a role for our location facility at Decatur, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development.
Resume is required for this position
Summary/Objective
Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors.
Essential Functions
* Builds strong customer relationships through providing excellent service
* Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
* Addresses customer requests via phone or email (internal & external customers)
* Performs customer invoicing
* Collaborates with teammates
* Performs inventory management within ERP system
* Works closely with sales, supply, logistics and other GreenPoint Ag teams
* Ensures consistent adherence to approved credit policy
* Assists Warehouse Manager with merchandising, inventory management and housekeeping
* Deliver products when necessary
* Assist with loading/unloading products
Supervisor
* This job has no supervisory responsibilities.
Required Qualifications
* One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience
* Experience with agriculture preferred
* Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy
Knowledge, Skills & Abilities
* Excellent interpersonal skills necessary for customer relations
* Strong written and verbal communication skills
* Dedication to building strong relationships with external and internal customers
* Creative problem-solving abilities
* Courageous decision-making abilities
* Aptitude to effectively prioritize and execute tasks to full completion
* Ability to meet challenging deadlines while still producing high-quality work
* Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
* Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn
* Ability to work varied hours/days, including nights, weekends, and holidays as needed
* Ability to communicate with associates and customers
* Ability to read, count, and write to accurately complete all documentation
Work Environment
While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel
Approximately 3%
Other Duties
Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.
EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.
Engagement Specialist
Customer care representative job in Huntsville, AL
Job Details Huntsville - Huntsville, ALDescription
The Engagement Specialist will provide comprehensive advancement in support of the ministry's vision, mission, values, strategic plan, goals, and overall engagement philosophy. Through relationships and presentation, the Engagement Specialist will secure partnerships with donors and churches throughout an assigned area.
Qualifications
Applicants must have a Bachelor's degree and a minimum of two years' work experience in fund development, sales, financial services, marketing, or related fields.
Valid driver's license and a safe driving record are required.
Professional certifications and/or advanced degrees are appreciated.
Seasonal, Customer Service Representative (CSR) - Huntsville, AL
Customer care representative job in Huntsville, AL
Job Description
Looking for a rewarding seasonal opportunity with a company that values trust, reliability, and customer service? Allgas, Inc. in Huntsville, AL is hiring a Seasonal Customer Service Representative to support our team during our busy season. We're seeking a dependable and customer-focused individual who enjoys helping others and thrives in a fast-paced environment.
Who We Are: Allgas, Inc. is a family-owned propane company with over 70 years of experience serving homes and businesses across the Southeast. As part of the Ergon family of companies, we operate more than 30 locations across 5 states, and we take pride in offering exceptional service-both to our customers and our employees.
We're not just a workplace-we're a place to build your future.
Job Requirements:
Answer incoming phone calls in a courteous and professional manner
Respond to customer questions, concerns, and requests accurately and efficiently
Maintain a calm and helpful attitude, even in challenging situations
Perform general office duties such as filing, scanning, and data entry
Create propane deliveries after obtaining information from customers
Accept cash, check, and credit card payments from customers
Job Requirements:
High school diploma or equivalent required
Strong verbal and written communication skills
Friendly, patient, and professional demeanor
Ability to handle multiple tasks at once
Basic computer and typing skills
Prior customer service experience is a plus
Come join the team!
Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.
We are an EEO/AAP employer.
Job Role: Customer Service Representative
Location: Huntsville, AL
Allgas Inc. - Huntsville, AL
3600 Meridian Street N
Employment offer contingent upon pre-employment drug test, background check, and MVR.
Job Posted by ApplicantPro
Call Center Rep - In Office
Customer care representative job in Huntsville, AL
With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them.
With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations.
Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division.
Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.
Responsibilities:
Connect with business owners utilizing our state-of-the-art SalesForce platform
Consult with business owners & HR directors about needed employee benefit programs
Utilize proven company systems to partner with businesses and their employees
Provide benefit enrollment services for business organizations
Achieve weekly, monthly, and yearly production and growth goals
Communicate and plan weekly activity in partnership with the leadership team
Follow established activity model for success
Requirements:
Good organization and communication skills
Professional representation of self and company
Customer Service experience preferred
Computer skills including Microsoft Office
Willingness to learn and be coached
Desire to make a positive impact in the community
Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
CSR Desk Position
Customer care representative job in Huntsville, AL
Previous CSR Experience Required
Good Communication Skills are Essential
Proficient Computer Skills and Softwares
Excellent Documentation & Verbal Skills
Must be able to Work Alone & as a Team Player
Must be able to Meet Company Goals, Policies & Regulations
Office Hours: 8am to 5pm
Requires: High School Diploma or GED
Requires: Background Check
*SEND Resume Today!
Front Desk Customer Service Rep - Patient Coordinator
Customer care representative job in Huntsville, AL
Become a Full-time Patient Health Coordinator - Front Desk Receptionist with Max Health in Huntsville, AL, and take the next step in your career while helping others live their healthiest lives!
What do we offer our Patient Health Coordinator - Front Desk Receptionist? We're glad you asked!
Competitive pay of $18 - $20 per hour
Discounted health insurance with a stipend
6 paid holidays
Monthly performance bonuses
A SIMPLE IRA w/ 3% company match
Paid continuing education
In-office wellness bucks
Paid vacation after 1 year
Schedule:
Work a consistent 4-day week-Monday through Thursday, 8:00 AM - 6:00 PM-with a refreshing 90-minute lunch break and the option to pick up more hours if you'd like.
WHAT YOUR DAY ENTAILS:
Each day, you serve as the cornerstone of our patient experience. You greet patients warmly, answer calls, schedule appointments, and ensure every visitor feels cared for and confident. You enter patient data, process payments, and verify insurance with precision. You create lasting relationships through exceptional service and persuasive communication-encouraging prospective patients to take that next step toward health. Whether you're managing social media, designing graphics, or assisting with in-office marketing campaigns, your organizational skills and upbeat attitude help keep our practice thriving.
Here's what we need from you:
1+ years of experience in sales
1+ years of experience in customer service
High school diploma or equivalent
Great phone etiquette with amazing people skills
Excellent communication skills
Proficiency with computers and technology
Confident and assertive
A warm, friendly, and enthusiastic personality
Excellent organization and multitasking abilities
WHO WE ARE & WHAT WE DO:
At Max Health, our mission is to empower individuals to lead happier and healthier lives. We specialize in neuropathy, prenatal care, and spinal corrective treatments, providing natural chiropractic solutions in our cutting-edge facility. Our practice is centered around family values, promoting a healthy work/life balance for both our clients and staff. We also offer fantastic benefits to support wellness and professional growth, including wellness bucks and paid continuing education opportunities. If you're seeking a place that encourages your growth and helps you reach your goals, Max Health is the ideal choice!
Ready to grow with a practice that invests in your success? Apply today for the Patient Health Coordinator - Front Desk Receptionist position, it only takes a few minutes to get started!
Virtual Customer Service Professional( work frrom home)
Customer care representative job in Hillsboro, AL
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Decatur Hyundai - Customer Referral Bonus - Service
Customer care representative job in Decatur, AL
Job Details Entry Decatur Hyundai - Decatur, AL Full Time High School Service TechnicianDescription
Service Career Opportunities! $500 FOR EACH REFERRAL WE HIRE AT ANY OF OUR NORTH ALABAMA DEALERSHIPS!
We are one of the largest privately-owned automotive groups with 44 stores across the country.
Greenway Auto Group is currently looking for talented technicians across the nation to join our team. We are hiring all levels of experience, from apprentice to experienced technicians to service advisors and lot attendants! We are now offering customers a referral bonus of $500 for referring applicants to us that we hire!
Customer Relations Professional - Offroad Recreation
Customer care representative job in Athens, AL
Customer Relations Professional - Off-road Recreation
We are seeking a dynamic professional to join our Team of off-road enthusiasts!
The ideal candidate will have a passion for providing excellent customer service in a retail environment. If you're ready to kick your career into overdrive, now is the perfect time to join our Team of professionals. This is an opportunity for you to turn your sales skills, excellent customer service and industry expertise into major profits. The sky is the limit for highly motivated, results-driven Team players who want to not only close the sale, but to turn new buyers into lifetime customers.
Job Responsibilities
Learn and utilize our proven process to engage with customers and understand their needs and preferences
Demonstrate vehicles and products
Recommend products based on customer requirements
Assist with floor and lot set up
Complete required paperwork and documentation
Develop understanding of all products offered
Own every aspect of the sales process (from new client prospecting to vehicle delivery)
Create and execute strategies for increasing market share
Prepare and review monthly plans with sales leadership
Remain up-to-date on products, market trends and certification
Skills
Strong customer service skills
Ability to effectively communicate with customers and Team members
Professional appearance and work ethic
Positive attitude and high-energy personality
Excellent phone etiquette
Education and/or Experience
Experience, education and prior sales training are a PLUS.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health Insurance
Dental Insurance
Paid Vacation
Paid Holidays
Employee Discount Pricing on vehicles
Vision Insurance
Life Insurance
5 day work week (closed on Sunday)
About Us
Champion Auto Group is proud to serve North Alabama, South Tennessee and the East Mississippi area for 36 years.
We are a family owned business since 1983 so we put Family Values first in everything we do.
We appreciate our customers and aim to make them customers for life! We also value community and support local business, vendors, suppliers and charitable organizations. We are proud of our Top rating from the Better Business Bureau and realize our employees are key to our success and if you share the same values, we welcome you to apply!
CALL CENTER AGENT
Customer care representative job in Huntsville, AL
Job Description
As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.
Responsibilities:
Answer high-volume inbound calls in a courteous and timely manner
Schedule, reschedule, and cancel appointments using the Practice EMR
Provide accurate information regarding the services offered
Route calls to appropriate departments
Maintain HIPAA compliance at all times
Document records of patient interactions
Assist with outbound calls to referral patients
Other duties as assigned
Please note this position does require you to be seated at your desk. There is a 1 hour unpaid lunch break, as well as 2 paid 10 minute breaks each day. The schedule for this role is 8a-5p, Monday thru Friday.
Job Type: Full-time, In-Person
As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.
Care Coordinator
Customer care representative job in Cullman, AL
Job Details Experienced Cullman, AL Full Time Human Services Related B.S/ B.A LVL Deg. Up to 80% Nonprofit - Social ServicesDescription
Job Description: The focus of care coordination is to address the critical domains of functioning for youth/young adults, to include working, learning, living, belonging and healing through a strengths-based individualized team process. This position is for Monday- Friday ,3rd Shift ,11:00 pm to 7:00AM.
Duties and Responsibilities:
Assist with meeting the needs of youth/young adults served by DHR by facilitating their ability to live independently, obtaining employment, achieve their educational goals, and/or function in the community more effectively
Complete strength-based needs assessments, including the CANS, and effectively implement written service plans based on the assessments to meet individualized goals and objectives.
Promote the involvement of youth/young adults, parents and other natural/community allies. Arrange, broker and provide necessary supports and services.
Work collaboratively with team members to ensure that all goals are being achieved.
To ensure that services provided are meaningful, respectful and promote self-determination.
Participate in the development of crisis and backup support plans for each youth/young adult.
Serve as liaison between the youth/young adult, their family members and various service providers to ensure community of care, including information for the electronic medical record, such as Releases of Information, demographic data, initial paperwork, financial information, etc.
To work alongside families/care givers in providing information and supporting them emotionally and practically, provide psycho-education and co-lead Multi-family groups
Develop and maintain adequately detailed and accurate documentation of services provided by the care coordinator and record these services in the electronic medical record.
Provide transportation when necessary.
Provide accurate information, both orally and written, for daily, weekly and monthly reports/meetings as stipulated by program demands.
Perform other duties as a NOVA team member as assigned by supervisor
Qualifications
Qualifications:
Bachelor of Arts/Science, preferably in a human service field.
Enjoy working with youth/young adults.
Valid Alabama driver's license and a suitable automobile to permit the required travel. Must show car insurance equal to or more than the State of Alabama standards for automobile insurance coverage.
Must become certified as a Care Coordinator (adults and children) by completing DMH-approved trainings.
Must understand and endorse a recovery-oriented approach to providing services.
Benefits
What we offer:
Competitive medical, dental, and vision premiums
State Retirement participation through RSA plus an optional 457b plan with a company match
Nine (9) paid holidays throughout the year
Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
Company-paid Group Life and AD&D insurance and Long-Term Disability
Licensure reimbursement
Tuition discounts through learning partnerships with Athens State University and Capella University
We are compassionate towards those impacted by behavioral health disorders.
We are dedicated to one another through collaboration and teamwork.
We are optimistic problem-solvers who do what it takes to get the job done.
Customer Service Representative
Customer care representative job in Huntsville, AL
We are expanding our sales team after having strong and continued growth. With multiple positions available we can work to create the job that best suits your strengths. Our Customer Service position will answer customer questions and assist customers in placing orders in person, over the phone, and online.
Responsibilities:
Communicate with customers on site, via phone, email, and web platforms
Help customers place orders online and over the phone
Answer order status questions and other shipping inquiries
Become a product expert and work to provide each customer with knowledgeable answers to questions on product specifications, pricing, and availability
Create sales orders, invoices and take payments for customers
Skills:
Bachelor's degree or High School diploma with 2+ years of experience strongly preferred.
Ability to learn how to use our web-based software including NetSuite within 30 days of taking the job
Excellent communication and interpersonal skills
Pay: Competitive pay scale for the market based on experience
Hours: M-F: 8am to 6pm & Saturday: 8am to Noon
Work Location: Brownsboro AL
Auto-ApplyCustomer Service Representative - Huntsville, AL
Customer care representative job in Huntsville, AL
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Dispatcher and Call Center Representative
Customer care representative job in Athens, AL
Job Description
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Athens. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning, and electrical systems.
The Big Task
You will evaluate customer calls and match the right technician to every job.
Key Sub Tasks
Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and report the service calls.
Participate in training so that you grow and develop as a professional.
Update customers throughout the day on the technician's progress.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
Our top performers are among the highest paid in the area.
Medical Insurance -- we pay 60% of your and your family's insurance premiums for health.
New technology, including iPhone, and iPad & access to integrated software
401k Plan with a company match of up to 4%
A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Fuller Services.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Fuller Services by visiting Fullerhvac.com. When you're ready, please follow the directions at fuller-heating-and-air-conditioning.nexstarrecruiter.com to apply for this position.
Equal Opportunity Employer
Customer Service Representative
Customer care representative job in Cullman, AL
REQUIRES ALABAMA RESIDENCY AND U.S. CITIZENSHIP
We are excited to announce multiple openings for remote Customer Service Representatives to join our growing team. As an organization dedicated to helping clients maximize their benefits packages, we are seeking professionals who can provide outstanding support while maintaining the highest standards of service excellence.
Role: Customer Service Representative In this position, you will serve as a vital link between our organization and our valued clients, providing comprehensive support for their benefits-related inquiries. We welcome entry-level candidates who demonstrate strong potential, as we believe that the right attitude and willingness to learn are invaluable assets.
Key Requirements:
Exceptional verbal and written communication abilities
Demonstrated proficiency with digital communication platforms
Strong self-motivation and results-oriented mindset
Compensation & Benefits: We offer a competitive compensation package that reflects our commitment to employee satisfaction:
Weekly compensation with attractive rates
Comprehensive benefits package
Robust 401(k) options
Flexible scheduling arrangements
Regular performance incentives
Our organization has demonstrated remarkable resilience and sustained growth across various market conditions, underscoring our commitment to both customer satisfaction and employee development.
Core Responsibilities:
Professionally manage customer service communications
Provide thoughtful, personalized support to clients
Cultivate and maintain positive client relationships
Facilitate benefits enrollment processes
Address and resolve service-related matters
Maintain meticulous documentation
Participate effectively in team collaboration initiatives
Required Qualifications:
Superior communication capabilities for professional client interactions
Demonstrated ability to work independently while contributing to team goals
Exceptional attention to detail
Prior customer service experience is beneficial but not mandatory
Enhanced Benefits:
Performance-based monthly bonus structure
Comprehensive health and life insurance coverage
Company stock participation opportunities
Attractive retirement benefits package
Exciting travel incentives to premium destinations
Thorough paid training program
Flexible work arrangements including remote options
We invite motivated individuals who are passionate about customer service excellence to join our dynamic team. As an equal opportunity employer, we value diverse perspectives and backgrounds. This role offers significant potential for professional growth in an environment focused on continuous improvement and success.
Customer Service Rep(05836) - 503 North Carlisle
Customer care representative job in Albertville, AL
Now Hiring Customer Service Experts!
Would you say you are customer service oriented? Do you enjoy making people smile? If so a customer service expert is the job for you!
Domino's is always looking for energetic, friendly individuals to join our team!
We offer competitive wages, paid
training, flexible schedules, meal discounts, and the opportunity for
advancement. You can even own your own restaurant someday! Over 90% of our
franchisees started just like you!
Requirements
Must be at
least 16 years of age
Must be able
to communicate, in a clear and energetic voice, with guests over the phone and
inside the restaurant.
Must be able
to retain knowledge in regards to recipes, product procedures, and point of
sale system.
Must have
reliable transportation
Must have a
positive attitude
Dispatcher and Call Center Representative
Customer care representative job in Athens, AL
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Athens. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning, and electrical systems.
The Big Task
You will evaluate customer calls and match the right technician to every job.
Key Sub Tasks
Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and report the service calls.
Participate in training so that you grow and develop as a professional.
Update customers throughout the day on the technician's progress.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
Our top performers are among the highest paid in the area.
Medical Insurance -- we pay 60% of your and your family's insurance premiums for health.
New technology, including iPhone, and iPad & access to integrated software
401k Plan with a company match of up to 4%
A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Fuller Services.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Fuller Services by visiting Fullerhvac.com. When you're ready, please follow the directions at fuller-heating-and-air-conditioning.nexstarrecruiter.com to apply for this position.
Equal Opportunity Employer
JOB CODE: dispatcher, call center