Customer service assistant jobs in Paradise, NV - 558 jobs

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Customer Experience Team Lead, you will manage and guide a team of dedicated associates while influencing day to day customer interactions across email, chat, and social media channels. With a strong focus on delivering high quality service to both English and Spanish speaking customers, you will ensure workflows and support queues operate efficiently and consistently. You will lead ongoing process evaluation and continuous improvement efforts, recommending enhancements that improve operational efficiency and service quality, while providing coaching, feedback, and performance management to develop a high performing bilingual team and drive exceptional customer experiences. What You'll Do * Manage customer support queues including email, chat, and social to ensure service level agreements are met for both English and Spanish speaking customers. * Lead and support a team that delivers high quality, culturally aware customer experiences in a bilingual environment. * Identify opportunities to improve operational efficiency, workflows, and service quality for internal teams and external customers. * Provide comprehensive coaching, training, and constructive feedback to improve performance and support team members in achieving individual and team goals. * Participate in and manage customer escalations, including collaborating with clients and internal partners to resolve complex cases in both English and Spanish. * Serve as a subject matter resource for bilingual customer interactions, ensuring consistency, accuracy, and tone across channels. What You'll Bring * Bachelor's degree or equivalent work experience. * Fluency in both Spanish and English written and verbal required. * A strong passion for improving the customer experience, solving problems, and fostering a positive, inclusive team environment. * Proven leadership skills with the ability to coach, motivate, and develop a high performing team. * Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast paced environment. * Intermediate PC skills, including working knowledge of spreadsheets and reporting tools. * Must be at least 21 years of age due to state licensing requirements. Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US hourly rate for this full-time position is 26.92 USD - 33.65 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Requirements Qualifications: High School Diploma Proven experience in a customer service role with leadership responsibilities. Excellent verbal and written communication skills. Strong understanding of customer service software, databases, and CRM tools. Demonstrated ability to handle complex customer inquiries. Ability to build positive relationships with high level of interpersonal skills. Excellent team development and leadership skills. Problem-solving and decision-making skills.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live withing a commutable distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year*** As a Registered Retirement Representative, you will be responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do: Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions Process financial transactions upon request of callers. Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions Overtime may be required based on business need. What you will bring: Associate degree in business or related field preferred With no degree, an additional one to two years directly related experience is required 1 year of customer service experience, preferably in a financial service-related field FINRA Series 6 and Series 63 required FINRA fingerprinting required ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** #PJPS What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $43,600.00 - $60,025.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 02-07-2026 Want the latest money news and views shaping how we live, work and play? 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As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

* Books wholesale reservations and input Groups and Convention rooming lists for all properties, including guest list uploads * Answer phone calls in a cordial and professional manner. Assist guests with new reservations, modifications, and cancellations. * Handle OTA reservations, maintain responses in Extranet, and respond to OTA emails in a timely manner. * Works closely with accounting and coordinates charges & refunds respectively & research discrepancies for Business Management and Wholesale Manager * Books specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests * Assist Front Desk with reservations and inquiries * Assist Reservations Manager with Booking.com credit card declines for all future dates by attempt to charge credit cards in Voice, update extranet for each guest requesting new credit card, cancel non-deposited reservations. * Collaborate with Business Management & Front Desk to research & troubleshoot and resolve accounting discrepancies & guest disputes * Assist with Guest Assistance cases and respond in required time * Assist Sales and Meetings and Conventions Managers with reservation requests and rooming lists. * Maintains accurate records and documentation for all reservations. * Assist Revenue Manager and Revenue Management team in identifying potential stop sell dates & high demand booking patterns. * Assist in clearing waitlists at all properties. * Perform other tasks and special projects as requested by Revenue Management team and Reservations Manager * Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now * Completes all required Company training/compliance courses as assigned * Adheres to Company standards and maintains compliance with all policies and procedures * Attend meetings * Proficiency in reservation and data entry and operation of office equipment. * Knowledge of internet systems * Beginner to intermediate skill level in Excel, PowerPoint, and Word * Ability to work a flexible schedule * Ability to learn and perform essential job functions accurately, prioritize duties in a high-volume reservations department and work independently with minimal supervision after the initial training period * Demonstrates excellence in service quality standards delivering outstanding hospitality to all team members and guests of the resort; meeting their needs and ensuring proper standards of conduct and efficiency are followed at all times. * Excellent English language communication skills in order to communicate both verbally and in writing with guests, owners and team members. * Must be willing to work under pressure and be able to adapt to changing environment.

Job Description Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Reservation Agent is responsible for managing and booking spa appointments for guests by taking phone calls, emails, and online reservations, providing information about spa services and amenities, ensuring accurate scheduling, and coordinating with the spa team to meet client needs, all while maintaining a professional and client-focused approach. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards. ESSENTIAL FUNCTIONS Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures. Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria. Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines. Greet guests warmly over the phone using professional verbiage and etiquette. Provide guests with thorough descriptions and guidance on all spa services, treatments, packages, pricing, retail products, and spa amenities, to assist in selecting appropriate treatments. Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences. Promote, sell, and up-sell spa services and packages to enhance the guest experience. Maintain accurate guest records, including contact information, treatment history, and preferences. Communicate guest complaints or any maintenance issues to Spa Management. Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines. Complete all necessary opening and closing duties. Perform other duties as assigned. Attend mandatory vendor and company training sessions, as scheduled by Spa Management. REQUIRED EDUCATION AND PREFERRED EXPERIENCE Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities. At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail. At least 1 year of luxury retail sales experience. Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests. Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services. Must be polished, professional, and have a strong command of both written and verbal English. Must possess excellent communication skills and phone etiquette. Must be organized, proactive, and possess a strong attention to detail. Basic computer software skills, including Microsoft Office. Previous experience with Booker, Book4Time, Spa Soft preferred. BENEFITS/PERKS Medical, Dental and Vision (FTE only) 401K Matching PTO - Paid/Holiday Time Off VTO - Voluntary Time Off Discounts on Retail Products and Spa Services COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The Green Valley Ranch by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊 Hiring Phase: COTE begins the hiring process, including resume screening and interviews, August 12 onwards. Training Phase: The training phase is planned for two weeks in mid-September, Monday-Friday. The week of 9/15, training will run from 10am to 3pm in order to allow those who are currently employed to continue working. The week of 9/22, training will run from 10am to 4pm. Pre-Opening: The Pre-Opening phase runs from Monday, 9/29 to Thursday, 10/2 and consists of Friends & Family services during normal dinner hours. Grand Opening: The grand opening party will take place on Friday 10/3, and the restaurant will be open for service 7 days/week beginning on Saturday 10/4. Job Summary: Reservationists are dynamic hospitality professionals responsible for answering all COTE Vegas phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with COTE restaurant and Event teams to ensure a smooth continuation of service. Essential Job Duties & Responsibilities: Job duties and responsibilities include, but are not limited to the following: Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid. Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management. Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team. Books customer reservations to the satisfaction of the customer and capacity of each restaurant. Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations. Fields phone and email inquiries for GHM. Communicates messages to management or the correct department. Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager. Reports to each scheduled shift on time, in uniform, and ready to work. Assists other stations or areas of the restaurant when requested by management. Qualifications: Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English. Must be reachable by email and able to communicate via phone as well. Communicates information effectively and efficiently. Excellent organizational skills and attention to detail. Possesses a positive, results-oriented, team-player mentality. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. Ability to under pressure and maintain professionalism when working under stress. Knowledge of workplace safety procedures and local Department of Health standards. Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. Ability to execute steps of service in adherence with company policy. Excellent interpersonal and customer service skills. Excellent communication with management and teammates. Ability to operate phones. 1+ years similar experience preferred. Nevada's Pay Transparency Law requires employers to provide the salary range or rate for a position to applicants who have interviewed for it, seek a promotion, or for an internal transfer to that position. Nevada Pay Range$20-$22 USD Benefits (with variation for full-time/part-time employment): Structured, generous compensation for all positions Comprehensive Medical, Dental, and Vision benefits Flexible Spending Account/Health Savings Account Commuter Benefits Referral Bonus Program Career Advancement Opportunities Employee Recognition Awards Employee Dining Discounts Paid Time Off COTE fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status. Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************

About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed. Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members. Continually monitors the teams call center metrics, quality scores and productivity reports. Handle escalated customer concerns and complaints. Assist customers with problems and questions regarding claims. Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives. Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators). Assists with call handling during high volume occurrences to ensure meeting KPI levels. Provides support to customer service representatives as needed. Manages special projects and allocates resources as needed. Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance. Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation. Participate in activities designed to improve customer satisfaction and business performance. Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining. Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs. Bilingual preferred. May be required to lift a maximum of 25 lbs. Essential Qualifications Bachelor's degree preferred, but not required. Prior experience managing teams in a customer call center required. Prior customer service experience serving unions preferred. Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required. Experience managing call center volume through use of ACD systems. Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline. Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems. Ability to create staffing schedules and analyze call center volumes and trends. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Strong time management skills. Knowledge of salesforce is preferred. Knowledge of managed care procedures & claims payment policies. Courteous with strong customer service orientation. Previous multi-channel experience (i.e., voice, email, and chat) a plus. At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers' compensation programs, we create benefit plans that address unique needs with precision.

Job Description Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Reservation Agent is responsible for managing and booking spa appointments for guests by taking phone calls, emails, and online reservations, providing information about spa services and amenities, ensuring accurate scheduling, and coordinating with the spa team to meet client needs, all while maintaining a professional and client-focused approach. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards. ESSENTIAL FUNCTIONS Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures. Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria. Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines. Greet guests warmly over the phone using professional verbiage and etiquette. Provide guests with thorough descriptions and guidance on all spa services, treatments, packages, pricing, retail products, and spa amenities, to assist in selecting appropriate treatments. Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences. Promote, sell, and up-sell spa services and packages to enhance the guest experience. Maintain accurate guest records, including contact information, treatment history, and preferences. Communicate guest complaints or any maintenance issues to Spa Management. Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines. Complete all necessary opening and closing duties. Perform other duties as assigned. Attend mandatory vendor and company training sessions, as scheduled by Spa Management. REQUIRED EDUCATION AND PREFERRED EXPERIENCE Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities. At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail. At least 1 year of luxury retail sales experience. Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests. Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services. Must be polished, professional, and have a strong command of both written and verbal English. Must possess excellent communication skills and phone etiquette. Must be organized, proactive, and possess a strong attention to detail. Basic computer software skills, including Microsoft Office. Previous experience with Booker, Book4Time, Spa Soft preferred. BENEFITS/PERKS Medical, Dental and Vision (FTE only) 401K Matching PTO - Paid/Holiday Time Off VTO - Voluntary Time Off Discounts on Retail Products and Spa Services COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The Red Rock Spa by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Reservation Agent is responsible for managing and booking spa appointments for guests by taking phone calls, emails, and online reservations, providing information about spa services and amenities, ensuring accurate scheduling, and coordinating with the spa team to meet client needs, all while maintaining a professional and client-focused approach. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards. ESSENTIAL FUNCTIONS Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures. Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria. Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines. Greet guests warmly over the phone using professional verbiage and etiquette. Provide guests with thorough descriptions and guidance on all spa services, treatments, packages, pricing, retail products, and spa amenities, to assist in selecting appropriate treatments. Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences. Promote, sell, and up-sell spa services and packages to enhance the guest experience. Maintain accurate guest records, including contact information, treatment history, and preferences. Communicate guest complaints or any maintenance issues to Spa Management. Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines. Complete all necessary opening and closing duties. Perform other duties as assigned. Attend mandatory vendor and company training sessions, as scheduled by Spa Management. REQUIRED EDUCATION AND PREFERRED EXPERIENCE Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities. At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail. At least 1 year of luxury retail sales experience. Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests. Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services. Must be polished, professional, and have a strong command of both written and verbal English. Must possess excellent communication skills and phone etiquette. Must be organized, proactive, and possess a strong attention to detail. Basic computer software skills, including Microsoft Office. Previous experience with Booker, Book4Time, Spa Soft preferred. BENEFITS/PERKS Medical, Dental and Vision (FTE only) 401K Matching PTO - Paid/Holiday Time Off VTO - Voluntary Time Off Discounts on Retail Products and Spa Services COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The Red Rock Spa by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Books wholesale reservations and input Groups and Convention rooming lists for all properties, including guest list uploads Answer phone calls in a cordial and professional manner. Assist guests with new reservations, modifications, and cancellations. Handle OTA reservations, maintain responses in Extranet, and respond to OTA emails in a timely manner. Works closely with accounting and coordinates charges & refunds respectively & research discrepancies for Business Management and Wholesale Manager Books specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests Assist Front Desk with reservations and inquiries Assist Reservations Manager with Booking.com credit card declines for all future dates by attempt to charge credit cards in Voice, update extranet for each guest requesting new credit card, cancel non-deposited reservations. Collaborate with Business Management & Front Desk to research & troubleshoot and resolve accounting discrepancies & guest disputes Assist with Guest Assistance cases and respond in required time Assist Sales and Meetings and Conventions Managers with reservation requests and rooming lists. Maintains accurate records and documentation for all reservations. Assist Revenue Manager and Revenue Management team in identifying potential stop sell dates & high demand booking patterns. Assist in clearing waitlists at all properties. Perform other tasks and special projects as requested by Revenue Management team and Reservations Manager Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Completes all required Company training/compliance courses as assigned Adheres to Company standards and maintains compliance with all policies and procedures Attend meetings Proficiency in reservation and data entry and operation of office equipment. Knowledge of internet systems Beginner to intermediate skill level in Excel, PowerPoint, and Word Ability to work a flexible schedule Ability to learn and perform essential job functions accurately, prioritize duties in a high-volume reservations department and work independently with minimal supervision after the initial training period Demonstrates excellence in service quality standards delivering outstanding hospitality to all team members and guests of the resort; meeting their needs and ensuring proper standards of conduct and efficiency are followed at all times. Excellent English language communication skills in order to communicate both verbally and in writing with guests, owners and team members. Must be willing to work under pressure and be able to adapt to changing environment.

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world's most sought-after restaurants and uncovering hidden gastronomic gems. You'll work closely with our global network of hospitality partners to deliver exceptional dining experiences-from Michelin-starred establishments to exclusive chef's tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: •Delivering outstanding customer service and personalized recommendations. •Staying ahead of dining trends, seasonal menus, and industry developments. •Collaborating with internal teams and preferred suppliers to meet departmental goals. •Maintaining a sharp eye on competitor offerings and exclusive member privileges. •Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: Manage reservation requests for domestic and international restaurants Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service. Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent). Follow up with members to confirm interest, answer questions, and finalize arrangements. Operational Excellence and SOP Enforcement Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses. Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members. Submit quotes and confirmations via CRM systems and ensure all member payments and supplier transactions are processed accurately through the finance team. Cross-Regional and Specialized Support Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support. Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations. Identify recurring issues or member pain points and escalate to the U.S. Partnerships Manager as needed. Account Prioritization and Member Advocacy Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle. Always act in the best interest of the member, fulfilling requests in the most resourceful and intelligent way while following best practices. Knowledge and Relationship Management Maintain expert-level understanding of Ten's U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences. Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry. Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten's profile and industry relationships, showcasing your dedication to the world of dining. Provide operational feedback to the U.S. Partnerships Manager to improve access strategies and support communication of new dining benefits to global teams, fuelled by your commitment to delivering outstanding dining experiences. Reporting and Performance Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency. Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. Requirements Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape-especially NYC's top-tier venues (e.g., Carbone, Tatiana, The Polo Bar). Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners. Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction. Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations. Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms). Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager. Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs. Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Join the Team at Montana's Premier Luxury Ranch Resort! About Paws Up Montana: Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Position: Paws Up is seeking a Reservationist to add to our team in Las Vegas, Nevada. The role of the Reservationist is to sell the amenities that Paws Up offers and convert inquiries into booking while assisting in cultivating a fulfilling and memorable guest experience. What We Offer: Monthly bonus potential averaging from $500 to $1,000 Medical, Dental, Vision Insurance 401K with Employer Match Paid Time Off - 9 Floating Holidays and 15 Personal Days Career Development and Advancement Opportunities Life Insurance, Long Term, and Short-Term Disability Employee Assistance Program (5 free counseling sessions) Referral Bonus Program (Get paid $250 to recruit) Carpool Reimbursement ($5-$20/Day) Employee Discounts on Merchandise (30% on select items in our retail store) Employee Lunch Provided The Primary Functions are: Present a professional and courteous demeanor on the phone, in person, and through email; Email correspondence is handled with proper grammar. Respond to emails, phone calls, and inquiries promptly. Ensure all resort and reservation information is accurately communicated to the guest. Maintain up-to-date awareness of Resort information and amenities. Act as liaison between the guest and departments on guest inquiries prior to arrival, ensuring follow through, completion, and resolve. Enter booking information accurately into the Resort system and update as needed. Maintain a clean and clear work environment while staying organized and efficient. Ensure confidentiality of guests before and throughout their stay. Maintain a high level of attention to detail at all times. Complete all Reservations tasks and projects as assigned. Follow and complete daily department checklists. Assist management with reports or projects as needed. Looking for Team Members with: High school diploma, GED or vocational training or job-related course work, preferred college degree 1+ years' experience in a sales, reservations, administrative or customer service position Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day. Adaptable to high volume workload during peak seasons Has a friendly and professional manner under periods of high demands and with guest, team members, and management Valid State Driver's License with two years driving experience. If you are passionate about extraordinary guest experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The primary responsibility of the Agent - Suite Reservations is to process all Hotel, Casino, Restaurant, Box Office Show & other reservations in an incentive-based capacity with base pay. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities: * Maintain complete knowledge of all hotel features/services and hours of operation. Familiar with all suite types, layout, décor, appointments, and location. * Determine suite availability and status for current day, scheduled in house group activities, locations, and times. * Receive inbound calls & messages from potential and confirmed guests of The Venetian Resort that are requesting Casino Events and Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed. * Provide each guest with unmatched guest service. * Possess full knowledge of hotel products, services, and benefits. * Provide a service or assistance to meet the needs of a guest, client, or customer. * Safety is an essential function of this job. * Consistent and regular attendance is an essential function of this job. * Performs other related duties as assigned. Additional Duties & Responsibilities: Company Standards of Conduct All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Additional Duties & Responsibilities: Additional Duties & Responsibilities: Minimum Qualifications: * 21 years of age. * Proof of authorization/eligibility to work in the United States. * High School diploma or equivalent. * Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy. * 1 - 2 years working in a Luxury Hotel & Casino environment is preferred. * Experience in LMS, ACSC, Passkey, Open Table, Archtics, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms, UrVenue, Alice, Transportation Portal and Internet knowledge preferred. * Must be proficient in Word and Excel, must have the ability to type a minimum of 35 wpm. * Ability to communicate clearly and effectively in English, both in spoken and written form. * Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience. * Must be able to work varied shifts, including nights, weekends, and holidays. Physical Requirements: Must be able to: * Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. * Physically access all areas of the property and drive areas with or without reasonable accommodation. * Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. * Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. * Ability for prolonged periods of time to walk, sit, stand, stretch, bend, and kneel. * Work in a fast-paced and busy environment. * Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo! **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

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As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.