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Customer service-call center manager salary
Average customer service-call center manager salary
$16.09
Average Customer Service-Call Center Manager Salary
The salary for a Customer Service-Call Center Manager varies by experience, location, and specific industry. As of October 2025, the average yearly salary stands at $33,476, which equates to roughly $16.09 per hour. Entry-level positions may start lower, while those with significant experience or in high-demand regions can earn considerably more.
Factors Influencing Salary
Several factors contribute to salary variations, including:
- Geographic Location: Salaries differ significantly across states and cities, with urban areas often offering higher pay.
- Experience Level: Managers with more years in the field typically command higher salaries.
- Industry Type: Different sectors may pay differently based on the complexity and demands of their customer service operations.
To maximize earning potential, aspiring managers should focus on gaining relevant experience and considering opportunities in areas known for higher salaries, such as metropolitan regions.
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Where can a Customer Service-Call Center Manager earn more?
Customer service-call center manager salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level customer service-call center manager | $13,800 | $6.63 |
| Mid-level customer service-call center manager | $21,300 | $10.24 |
| Senior-level customer service-call center manager | $38,600 | $18.56 |
Average customer service-call center manager salary by state
The highest-paying states for customer service-call center managers are Connecticut, South Dakota, and Washington. The lowest average customer service-call center manager salary states are Vermont, Idaho, and Wyoming.
- State view
- County view
Highest paying states for customer service-call center managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Connecticut | $38,266 | $18.40 |
| 2 | Minnesota | $35,321 | $16.98 |
| 3 | District of Columbia | $36,707 | $17.65 |
| 4 | Colorado | $37,165 | $17.87 |
| 5 | Pennsylvania | $32,641 | $15.69 |
| 6 | Washington | $37,167 | $17.87 |
| 7 | Wisconsin | $36,005 | $17.31 |
| 8 | Alabama | $32,029 | $15.40 |
| 9 | South Dakota | $37,201 | $17.89 |
| 10 | Illinois | $32,454 | $15.60 |
| 11 | North Carolina | $31,988 | $15.38 |
| 12 | Virginia | $33,558 | $16.13 |
| 13 | Arizona | $31,821 | $15.30 |
| 14 | Michigan | $31,502 | $15.15 |
| 15 | Ohio | $30,928 | $14.87 |
| 16 | Massachusetts | $36,341 | $17.47 |
| 17 | New Jersey | $36,391 | $17.50 |
| 18 | California | $34,243 | $16.46 |
| 19 | Indiana | $31,449 | $15.12 |
| 20 | Delaware | $32,718 | $15.73 |
| 21 | New York | $35,220 | $16.93 |
| 22 | Maine | $30,446 | $14.64 |
| 23 | Rhode Island | $32,399 | $15.58 |
| 24 | Oklahoma | $30,990 | $14.90 |
| 25 | Nevada | $31,319 | $15.06 |
| 26 | Louisiana | $31,939 | $15.36 |
| 27 | Kansas | $29,289 | $14.08 |
| 28 | North Dakota | $31,533 | $15.16 |
| 29 | Texas | $30,698 | $14.76 |
| 30 | Maryland | $31,805 | $15.29 |
| 31 | Iowa | $31,019 | $14.91 |
| 32 | Kentucky | $27,880 | $13.40 |
| 33 | Tennessee | $30,211 | $14.52 |
| 34 | South Carolina | $28,715 | $13.81 |
| 35 | Nebraska | $27,001 | $12.98 |
| 36 | Oregon | $30,684 | $14.75 |
| 37 | Georgia | $28,461 | $13.68 |
| 38 | Wyoming | $25,326 | $12.18 |
| 39 | New Mexico | $26,776 | $12.87 |
| 40 | Utah | $26,474 | $12.73 |
| 41 | Alaska | $27,196 | $13.07 |
| 42 | Florida | $25,815 | $12.41 |
| 43 | West Virginia | $26,411 | $12.70 |
| 44 | New Hampshire | $26,746 | $12.86 |
| 45 | Missouri | $23,546 | $11.32 |
| 46 | Hawaii | $26,938 | $12.95 |
| 47 | Mississippi | $21,377 | $10.28 |
| 48 | Montana | $26,068 | $12.53 |
| 49 | Idaho | $25,354 | $12.19 |
| 50 | Arkansas | $24,660 | $11.86 |
| 51 | Vermont | $25,483 | $12.25 |
Highest paying cities for customer service-call center managers
The highest-paying cities for customer service-call center managers are Wallingford, CT, Olympia, WA, and Pueblo, CO.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Wallingford, CT | $38,265 | $18.40 |
| 2 | Olympia, WA | $37,361 | $17.96 |
| 3 | Pueblo, CO | $37,190 | $17.88 |
| 4 | Taunton, MA | $36,493 | $17.54 |
| 5 | De Pere, WI | $36,315 | $17.46 |
| 6 | Sacramento, CA | $34,438 | $16.56 |
| 7 | Reading, PA | $32,672 | $15.71 |
| 8 | Des Plaines, IL | $32,578 | $15.66 |
| 9 | Phoenix, AZ | $31,873 | $15.32 |
| 10 | El Paso, TX | $31,805 | $15.29 |
| 11 | Fargo, ND | $31,562 | $15.17 |
| 12 | Las Vegas, NV | $31,224 | $15.01 |
| 13 | West Des Moines, IA | $30,893 | $14.85 |
| 14 | Mason, OH | $30,442 | $14.64 |
| 15 | Franklin, TN | $30,241 | $14.54 |
| 16 | Wichita, KS | $29,290 | $14.08 |
| 17 | Alpharetta, GA | $28,673 | $13.79 |
| 18 | Omaha, NE | $27,056 | $13.01 |
| 19 | Santa Fe, NM | $26,847 | $12.91 |
| 20 | Pleasant Grove, UT | $26,500 | $12.74 |
Customer service-call center manager salary details
A customer service-call center manager's salary ranges from $27,000 a year at the 10th percentile to $40,000 at the 90th percentile.
What is a customer service-call center manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $40,000 | $3,333 | $19 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $33,476 | $2,790 | $16 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying customer service-call center manager jobs
The highest paying types of customer service-call center managers are general service manager, client services manager, and service manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Line Manager | $56,406 | $4,700 | $27.12 | 369,491 |
| Day Manager | $44,969 | $3,747 | $21.62 | 280,978 |
| Zone Manager | $50,974 | $4,248 | $24.51 | 298,152 |
| Area Manager | $73,472 | $6,123 | $35.32 | 341,983 |
| Center Manager | $56,284 | $4,690 | $27.06 | 278,683 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
Top companies hiring customer service-call center managers now:
Which companies pay customer service-call center managers the most?
Customer service-call center manager salaries at CENTER FOR SIGHT and InfosysPublicService are the highest-paying according to our most recent salary estimates. In addition, the average customer service-call center manager salary at companies like Johnson Controls and Baxter International are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | CENTER FOR SIGHT | $45,864 | $22.05 |
| 2 | Infosys Public Service | $44,189 | $21.24 |
| 3 | Johnson Controls | $39,945 | $19.20 |
| 4 | Baxter International | $38,206 | $18.37 |
| 5 | PMA Companies | $37,102 | $17.84 |
| 6 | HD Supply | $36,901 | $17.74 |
| 7 | Chewy | $36,856 | $17.72 |
| 8 | Lam Research | $36,669 | $17.63 |
| 9 | Health First | $35,844 | $17.23 |
| 10 | Ascent Group | $35,487 | $17.06 |
| 11 | Republic Services | $35,134 | $16.89 |
| 12 | Wells Fargo | $35,080 | $16.87 |
| 13 | City of Louisville | $34,986 | $16.82 |
| 14 | City of Eden Prairie | $34,839 | $16.75 |
| 15 | The Henry Ford | $34,638 | $16.65 |
| 16 | The Hartford | $34,531 | $16.60 |
| 17 | Space Center Houston | $34,260 | $16.47 |
| 18 | Labor | $34,207 | $16.45 |
| 19 | BioLife Solutions | $34,181 | $16.43 |
| 20 | Hired | $33,909 | $16.30 |
Wage gap by gender, race and education
Customer Service-Call Center Manager salary by industry
The average customer service-call center manager salary varies across industries:
- The average customer service-call center manager salary in the telecommunication industry is $34,481, the highest of any industry.
- The average customer service-call center manager salary in the finance industry is $34,433.
- Customer service-call center managers in the professional industry earn an average salary of $30,582, the lowest of any industry.
Highest paying industries for customer service-call center managers
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Telecommunication | $34,481 | $16.58 |
| 2 | Technology | $34,433 | $16.55 |
| 3 | Insurance | $34,413 | $16.54 |
| 4 | Finance | $34,296 | $16.49 |
| 5 | Health Care | $34,029 | $16.36 |
| 6 | Retail | $32,298 | $15.53 |
| 7 | Professional | $30,582 | $14.70 |
High paying customer service-call center manager jobs
Customer service-call center manager salary trends
The average customer service-call center manager salary has risen by $2,746 over the last ten years. In 2014, the average customer service-call center manager earned $30,730 annually, but today, they earn $33,476 a year. That works out to a 4% change in pay for customer service-call center managers over the last decade.
Compare customer service-call center manager salaries for cities or states with the national average over time.
Average customer service-call center manager salary over time
Compare customer service-call center manager salaries for individual cities or states with the national average.
Customer service-call center manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,500 | $16.09 | +2.8% |
| 2024 | $32,500 | $15.65 | -0.1% |
| 2023 | $32,600 | $15.67 | +0.5% |
| 2022 | $32,400 | $15.59 | +1.1% |
| 2021 | $32,100 | $15.42 | +1.6% |
Recently added customer service-call center manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| The Wellness Plan Medical Centers | Call Center/Customer Service Support | Dumfries, VA | 06/29/2025 | $37,566 |
| MMC Group | Call Center Customer Service WFM Remote | Broomes Island, MD | 06/27/2025 | $34,707 |
| Bell Brothers | Call Center-Customer Service | Sacramento, CA | 06/25/2025 | $41,740 |
| Larjar, Inc. | Call Center Service Coor.-**NO Sales**|*Bilingual Preferred* | Tampa, FL | 06/25/2025 | $31,305 |
| All My Sons Moving & Storage | Call Center Customer Service | Plano, TX | 06/17/2025 | $29,218 |
| Steven Lacey Concept Solutions | Call Center Customer Service Work From Home | Dallas, TX | 06/14/2025 | $33,392 |
| Global Channel Management, Inc. | Customer Care Call Center | Milwaukee, WI | 06/11/2025 | $31,305 |
| Kestell Company Realtors | Customer Service Call Center | Oklahoma City, OK | 06/10/2025 | $52,175 |
| Global Channel Management, Inc. | Customer Service Call Center | Sands Point, NY | 06/10/2025 | $35,479 |
| Northwest Administrators, Inc. | Customer Service-Call Center | Seattle, WA | 06/05/2025 | $43,326 |
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