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  • Head of Customer Success

    Method Financial

    Customer success manager job in New York, NY

    Meet Method We built Method to propel the next decade of consumer finance. Method's APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consumer finance one step closer to being autonomous. We are built on the tenets of consumer permissioned data access to enable financial institutions to deliver the most competitive products and seamless experiences to the consumer. We have helped 45+ million users connect 350+ million liability accounts, credential-less, save millions in interest and fees and get access to billions of dollars in personalized loans. We have partnered with some of the world's largest fintech companies - including Robinhood, Bilt Rewards, SoFi, PenFed, Figure, Happy Money and Aven - to deliver frictionless, personalized and engaging user experiences. We're a team of 50+ people spread across offices in Austin, SF, New York City and Washington D.C! We're excited to continue the momentum working alongside our investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog! The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer relationships while establishing the systems, processes, and teams that transform our high-growth fintech product into a predictable, scalable revenue driver. You'll own the entire customer lifecycle, from signed contracts through onboarding, steady-state operations, renewal, and expansion. This isn't just a relationship role; it's an operational leadership position where your success is measured by Time-to-Value (TTV), Net Revenue Retention (NRR), and the efficiency of the CS organization you build. Your influence extends far beyond traditional customer success. You'll shape product development by translating customer insights into actionable roadmap priorities, inform go-to-market strategy, and bridge the gap between customer needs and engineering execution. This is a rare opportunity to define customer success at a company poised for significant growth- building both the high-touch relationships and the scalable infrastructure that will carry us through our next phase of evolution! What you'll do Build the CS Operating System - Design and manage the day-to-day operating cadence. Establish clear reporting structures for team OKRs, health scores, and cross-functional KPIs that provide transparent visibility into our book of business. Lead and scale the team - Build, mentor, and empower a high-performing customer success organization. Create the conditions for your team to thrive while moving from "manual heroics" toward repeatable, scalable workflows. Accelerate Time-to-Value - Own and relentlessly optimize the onboarding and implementation lifecycle. Remove bottlenecks to ensure customers realize ROI as quickly as possible and experience seamless success from day one. Become a trusted advisor - Develop deep expertise in customers' businesses, challenges, and objectives. Position Method as an essential strategic partner in their success. Define and enforce service standards - Establish clear SLAs for support and implementation. Build internal accountability loops that ensure consistent delivery of high-quality service. Champion customer insights - Serve as the voice of the customer internally. Quantify feedback and market signals, translating them into prioritized product and strategy recommendations that keep Method ahead of the curve. Who you are Seasoned leader with 10+ years in client-facing roles, including experience leading customer success strategies, managing fintech partnerships, working with API products, and building high-performing teams. Data-obsessed and systems thinker. You use data to support volume and SLA performance. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy. Commercially savvy - You understand CS as a profit center and are comfortable discussing NRR, churn cohorts, expansion pipelines, and the strategic priorities that fuel customer success. Self-starter and owner - Proactive, decisive, and naturally inclined to take initiative. You can manage complex situations by quickly mobilizing resources across the company. Proven track record in consulting, pre-sales, technical customer success, or similar roles demonstrating measurable operational and commercial impact. Naturally curious about emerging technologies and fintech trends, staying ahead of industry evolution. Exceptional collaborator who builds strong relationships across diverse teams and organizations. Extra awesome Experience in finance or fintech industries. Track record in early-stage or startup environments. Familiarity with Linear, Retool, and modern CS tech stacks. -- The annual US base salary range for this role is: $200,000 - $250,000. #J-18808-Ljbffr
    $73k-116k yearly est. 3d ago
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  • Senior Customer Success Manager

    Connecticut Innovations 3.9company rating

    Customer success manager job in New York, NY

    Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Curacity: Hotel marketing software that turns media into revenue!! Position: Senior Customer Success Manager Reports to: VP of Customer Success | Grace (. | LinkedIn Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We're seeking a Senior Customer Success Manager who thrives at the intersection of marketing strategy and performance analytics. You'll partner with marketers and business leaders at companies ranging from independents to major brands, helping them leverage premium media content from outlets like Travel + Leisure , Food & Wine , and AFAR to drive measurable demand, bookings, and revenue. This role requires someone who understands B2B customer success at scale. You'll need to be equally comfortable discussing marketing strategy with executives and troubleshooting technical integrations with operations teams. You'll work with sophisticated customers who demand proof, not buzzwords-and you'll need analytical thinking, industry knowledge, and the ability to diagnose complex problems without obvious answers. What You'll Do Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations Proactively monitor account health and intervene before issues escalate - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges What We're Looking For 5+ years in Customer Success, Account Management, or consulting with enterprise/mid-market accounts Bachelor's degree from an accredited university or college required, with a focus/concentration of hospitality, business, and/or marketing strongly preferred Business fluent: You understand your customers' business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently Analytically sharp: Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets. Strategic communicator: Seamlessly shift between casual troubleshooting and executive presentations; explain technical concepts without jargon Intellectually curious: Approach ambiguous problems as puzzles to solve; energized by complexity; have strong opinions loosely held Customer-centric operator: Balance empathy with accountability; build trust through reliability and actually knowing customers' business; view criticism as valuable data Hospitality, marketing technology, or media experience strongly preferred Why Curacity? You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge ad tech. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the future of hospitality marketing. What We Offer Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: Equity: Stock options are offered to all full-time employees Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees) Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year PTO: 15 personal days, in addition to 10+ public holiday closure dates Wellness: $100 monthly stipend for health and wellness related activities Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Exact compensation for this role is determined based on a number of factors including experience, skill level, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our team during the hiring process. In addition to the salary range listed, this role is eligible for commission-based compensation. Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.
    $74k-114k yearly est. 3d ago
  • Customer Success Program Manager (27318)

    Supermicro 4.7company rating

    Customer success manager job in New York, NY

    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Why This Role Matters: We are seeking a dynamic and results-driven Customer Success Manager to join our team. In this critical role, you will develop and implement innovative account strategies to drive customer satisfaction, foster long-term relationships, and ensure optimal quality, pricing, and delivery performance. You will be a pivotal player in creating exceptional customer experiences while driving business growth and efficiency. What You'll Do: Strategic Account Management: Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes. Pricing and Negotiation: Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery. Customer Advocacy: Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels. Cross-Functional Coordination: Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution. Growth and Innovation: Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions. KPI Accountability: Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations. Program Execution: Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks. Risk Management: Proactively identify and mitigate risks, keeping stakeholders informed. What You'll Bring: Education: Bachelor's degree or equivalent experience in a related field. Experience: 5-8 years of sales or account management experience, preferably in IT or Data Center services. Industry Knowledge: Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations. Skillset: Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives. Strategic Mindset: Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact. Communication: Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels. What We Offer: $110,000 - $133,000 Competitive Salary: $110,000 - $133,000, with compensation tailored to experience, skills, and location. Comprehensive Benefits: Inclusive of health, dental, vision, and retirement plans. Growth Opportunities: Access to bonus and equity programs, along with professional development initiatives. Dynamic Environment: Be part of a fast-growing, innovative company with a global presence. Join Us: At Supermicro, you will work alongside some of the brightest minds in the industry, driving technological advancements and shaping the future of IT solutions. Our inclusive and collaborative culture values diversity, innovation, and a commitment to excellence. Join us and make an impact that matters. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
    $110k-133k yearly 3d ago
  • Automotive Tool Sales/Route Manager - Full Training

    Mac Tools 4.0company rating

    Customer success manager job in Edison, NJ

    Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017
    $48k-56k yearly est. 13d ago
  • Customer Success Manager

    North 4.0company rating

    Customer success manager job in New York, NY

    🚫 Please Note: We are not accepting outreach from external recruiters or agencies for this role. Customer Success Experience: 3-5 years in Customer Success, Operations, or Technical Account Management About North The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud technology. As AI accelerates demand for scalable infrastructure, cloud costs are soaring, and most teams still rely on spreadsheets to manage them. At North, we're building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances, so they can grow efficiently, without wasting time or money. Backed by top-tier investors and trusted by global customers like Brave, The New York Public Library, and SumUp, we're assembling a world-class team to redefine how businesses manage cloud infrastructure. About the Role We're hiring a Customer Success Manager to join our growing team in New York. You'll be the primary point of contact for customers-helping them get onboarded, understand their cost data, and see continuous value through automation and insights. You'll work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money but scale smarter. What You'll Do Own customer relationships post-sale: onboarding, adoption, and ongoing engagement. Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly. Build and maintain dashboards and reports that highlight customer impact and ROI. Partner with Eng. to share feedback, shape features, and improve the user experience. Develop repeatable playbooks for account management and renewal processes as we scale. Become a trusted advisor to engineering and finance leaders managing cloud spend. What We're Looking For 3-5 years of experience in Customer Success, Technical Account Management, or Operations. Big plus: experience with FinOps or cloud infrastructure (AWS, GCP, Azure). Data-driven and comfortable working with metrics, dashboards, and financial modeling. Excellent communicator who can translate technical value into clear business outcomes. Based in New York City (hybrid) with ability to collaborate in-office with our team. Startup experience: comfortable building structure in fast-moving environments. Nice to Have Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments. Familiarity with AWS and GCP cost structures, billing models, and optimization levers (RI/Saving Plans, commitments, rightsizing, anomaly detection). Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery. Background working with modern SaaS tools (e.g., Notion, Linear, HubSpot, Snowflake, dbt, Jira). Prior experience at a fast-growing startup where you built or operationalized CS processes from 0→1. A passion for making complex technical concepts simple and accessible. Comfort working closely with engineers, FinOps practitioners, and product managers. Strong storytelling skills-turning dashboards, data, and outcomes into crisp narratives for customers. Interest in cloud economics, cost efficiency, and helping companies scale more intelligently. Work Setup Hybrid role based in New York City, with an office in Dumbo, Brooklyn. Benefits Unlimited PTO 16-week fully paid parental leave (20 weeks at 50% for mothers) Company-wide breaks: last week of August & Dec 23-Jan 3 Healthcare: Anthem BlueCross Gold PPO, 75% employer-covered 30-day sabbatical every 4 years Ramp card for approved expenses Compensation $90-120k base salary depending on experience Equity included Join us! The public cloud is evolving fast, and North is leading the way in transforming cloud finance management. If you're looking for a high-impact role at a fast-growing startup, we'd love to hear from you. Apply today!
    $90k-120k yearly 3d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer success manager job in Trenton, NJ

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616
    $89.3k-150.3k yearly 2d ago
  • Strategic Salesforce Client Partner for FinServ Growth

    Plative

    Customer success manager job in New York, NY

    A leading provider of Salesforce solutions is seeking a Sr. Salesforce Client Partner to drive growth in the Financial Services sector. Responsibilities include building relationships, managing a robust sales pipeline, and collaborating with internal teams to deliver innovative solutions. Ideal candidates possess extensive experience in solution selling and engaging with C-level executives within financial services. The role is based in New York, offering a dynamic opportunity for creative problem solvers. #J-18808-Ljbffr
    $122k-195k yearly est. 5d ago
  • Customer Success Manager II

    Meltwater 4.3company rating

    Customer success manager job in New York, NY

    What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English. Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career Compensation Overview Competitive Compensation: Base Salary of $53,000 - $71,000 USD per year + quarterly commission subject to the terms of the applicable bonus plan. Total compensation range for this position: $88,500 - $118,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
    $88.5k-118k yearly 2d ago
  • Senior Enterprise Sales Manager: Lead Growth & Strategy

    Sbhonline

    Customer success manager job in New York, NY

    A growing B2B services company is looking for a Sales Manager to lead and mentor a high-performing sales team. The ideal candidate will manage sales plans, drive growth, and ensure operational excellence throughout the sales cycle. Responsibilities include coaching salespeople, managing the sales pipeline, and overseeing recruitment and onboarding. Proficiency in Microsoft Suite and CRM systems is required, along with exceptional B2B sales experience. This role offers opportunities for personal and professional growth in a dynamic environment. #J-18808-Ljbffr
    $138k-228k yearly est. 2d ago
  • Operations Manager- EDI/ Customer Service

    Executive Profiles, Inc.

    Customer success manager job in New York, NY

    JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator Salary: $90,000+ A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution Responsibilities - Collaborate all information with Sales teams to track orders and shipment status - Analyze and review Open Order Reports to maintain efficiency. - Manage and follow up on Bulk Orders and identify ATS opportunities, -Work with Sales communicating any discrepancies or - Ensure timely release of orders within the current shipping window. - Monitor the status of inbound shipments and factory orders. - Issue Return Authorizations (RAs) and Return to Vendor (RTVs). - Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers. - Oversee the allocation of incoming shipments and goods. - Maintain clear communication with the warehouse team. - Handle Charge Backs and Credit Memos. - Receive EDI transfers and ensure compliance. - Generate and review the open pick ticket report. -Follow up on back orders to ensure customer satisfaction. SKILLS: Comprehensive knowledge of EDI data structures Knowledge of business transaction lifecycles Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus Strong verbal and written communications skills Able to troubleshoot problems Strong attention to detail
    $90k yearly 4d ago
  • Wealth Relationship Manager SAFE Act - Brooklyn

    Citigroup Inc. 4.6company rating

    Customer success manager job in New York, NY

    The Wealth Relationship Mgmt. (Branch) Sr. Analyst SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in‑depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities Identify, build and deepen relationships to gain incremental wallet share of the affluent and High Net Worth segment through the use of financial planning and excellent discovery and profiling skills. Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling. With the support of product specialists, intuitively recognize and understand a client's banking, credit and investment needs and goals in order to provide holistic financial solutions. Provide regular value‑added engagement with clients-High touch, face‑to‑face meetings at client's preferred location, consistent communication, access to seminars, etc. Master referral opportunities to grow portfolio. Proactively source, acquire and expand high‑value customer relationship by maximizing sale and service opportunities. Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager, etc.) Organize client events to enhance client bonding. Acquire new clients through converting referral leads. Manage client follow‑up and adhere to all Regulatory and Compliance operating procedures. Ensure that KYC/AML and other compliance norms are strictly adhered to. Partner with all roles on branch team to ensure all clients have a positive in‑branch experience. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 5-8 years of experience Strong analytical and financial skills Strong verbal and written communication skills Organized with strong attention to detail Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience using NaviPlan Select or similar financial planning software preferred Basic understanding of investment and financial planning strategies preferred Must be a self‑starter, problem solver and a goal‑oriented team player able to work without direction Required current US FINRA Registration: SIE, Series 6, 63, and 65 OR Series 7 and 66 or equivalent. Must meet ALL US FINRA Registration requirements within 150 days of starting in the role. Insurance Group 1 required. Must obtain within 120 days of meeting all US FINRA Registration requirements if not already held. This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures. Education Bachelor's/University degree or equivalent experience Benefits In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Primary Location: Brooklyn, New York, United States Salary Range: $88,400.00 - $132,600.00 Anticipated Posting Close Date: Nov 26, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
    $88.4k-132.6k yearly 2d ago
  • Engagement Manager

    Scale Ai, Inc. 4.1company rating

    Customer success manager job in New York, NY

    Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Engagement Management team, you'll be accountable for establishing customer relationships, driving revenue, hitting SLAs, and maintaining quality standards. You will work closely with one of Scale's Gen AI Data Engine customers, driving end-to-end engagements from new projects and pilots, owning the account execution, working cross-functionally to ensure Scale products and services are delivered consistently and on-time, and driving account consumption. You are the tip of Scale's contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in how high-quality data can positively influence Gen AI models. Your bias towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver. You have a track record of managing customers to renewal, forecasting with customers, and supporting sales teams managing upsells. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within Scale, you will work cross-functionally with Operations, Product Managers, Sales, and other teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes make this a unique and exciting role at the heart of Scale's Data Engine operations. The ideal candidate is customer-driven, analytical, empathetic, outcome focused, and above all someone who drives and inspires results. You will: Build and drive some of our most critical operational processes: the consistent, on-time delivery of Data Engine product and services, and revenue consumption for our customers Build and oversee levers with a relentless focus on SLA achievement and quality improvement Review, track and improve operational performances and be obsessed with continuous improvement Oversee on-boarding and successful implementation for new Data Engine projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for their fixes with Scale engineers Work directly with customer's engineering teams, partnering with customer-facing MLEs and Field Engineering Work directly with customer's engineering teams, answering questions and addressing issues with use of our API Create an effective feedback loop between the front line, product, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally you'd have: 4-9 years of total work experience, with experience in consulting or as a technical program management role in industry Associate / Senior Consultant / Engagement Manager role at a Big 3 Consulting Firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client facing roles and expanding client relationships Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers Great cross-functional experience and collaborative ability Excellent verbal and written communications A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Analytical, planning, and process improvement capability Experience with reading SQL and/or another database language Nice to haves: Prior experience at an API technology company and/or managing technical customers using an API Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$158,000-$236,500 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
    $158k-236.5k yearly 2d ago
  • Paid Ads Account Manager

    Brighter Strides ABA Therapy

    Customer success manager job in Lakewood, NJ

    About the Company We're hiring a marketer to own paid search, paid social, and SEO strategy and execution-with full accountability for lead quality, efficiency, and growth. About the Role This role replaces fragmented agency ownership with a single, accountable operator who understands how paid and organic interact, avoids cannibalization, and drives measurable MQLs across states and service lines. You will collaborate with leadership to set strategy and execute directly, diagnose data issues, and partner closely with intake, analytics, and leadership. Responsibilities Paid Search Own full-funnel paid search strategy across states, cities, and service types. Build and maintain high-intent keyword structures-phrase and exact-first, with disciplined use of broad. Prevent paid cannibalization of organic through keyword governance and SERP analysis. Manage budgets, pacing, and bid strategies with clear CPL and MQL targets. Write ad copy that reflects actual services, locations, and compliance realities. Paid Social Own paid social strategy focused on brand awareness and lead generation. Create/Partner with creative to ensure ads reflect brand, services, and state-specific nuance. Test audiences, formats, and offers while protecting lead quality. Monitor creative fatigue and performance decay. SEO (Strategy + Oversight) Own SEO performance outcomes-traffic quality, conversions, and MQLs-not just rankings. Set on-page and content strategy for state, city, and service pages with clear differentiation. Partner with web/dev to fix technical SEO issues quickly. Align SEO priorities with paid search to maximize total SERP coverage. Analytics & Attribution Ensure GA4, GSC, HubSpot, GTM, and ad platforms tell a consistent story. Diagnose data mismatches and fix root causes. Report performance; cost per MQL, conversion rate, scalability. Build and maintain clean data dashboards. Cross-Functional Ownership Work directly with intake to validate lead quality and close the loop. Partner with leadership on budget allocation and growth priorities. Serve as the single source of truth for paid + organic performance. Success Metrics Cost per MQL trending down or stable at scale. Clear separation and coordination between paid and organic keywords. Improved conversion rates from state and city pages. Quick, independent execution. Leadership confidence in data accuracy. Required Experience 3 to 5 years owning paid search and SEO in-house or in a senior agency role. Deep hands-on Google Ads experience with structure, bidding, search term hygiene. Proven ability to manage SEO beyond content, including technical, on-page, and strategy. Strong GA4, GSC, HubSpot, and attribution fluency. Experience scaling multi-location or multi-state businesses strongly preferred. Why This Role Matters This role consolidates paid media and SEO ownership under one operator to fix fragmentation, reduce wasted spend, and drive growth. You'll have visibility, authority, and impact from day one.
    $63k-107k yearly est. 1d ago
  • Engagement Manager - Healthcare

    Ipsos-Insight, LLC

    Customer success manager job in New York, NY

    What makes this role important at Ipsos? At Ipsos, we are passionately curious about people, markets, brands, and society. We deliver information and analysis that make our complex world easier and faster to navigate and inspires our clients to make smarter decisions. The Healthcare service line at Ipsos brings true specialization, offering a unique depth of knowledge and expertise across the product lifecycle to our clients in biopharma, health insurance, digital health, medical devices, and diagnostics companies. The Advisory services team was established to generate strategic insights that build upon the company's core competencies in market research, culminating in a premier healthcare consultancy. You will join a unique team of problem solvers who come from backgrounds as diverse as scientific research, brand management, strategy consulting, medicine, and more. Together, the team leverages these diverse perspectives to solve some of the most complex and challenging strategic problems for our clients across the healthcare market. What you can expect to be doing: Consulting and Strategic Development: Involves working with executives to develop growth strategies for new segments and commercial or product offerings. Market Analysis and Strategy: Encompasses market and competitive landscape assessment, market sizing, opportunity assessment, and market valuation. Partnership and Growth Optimization: Involves partnership identification, developing playbooks, and executing analytical work streams to optimize commercial programs. Client Activation and Workshops: Includes conducting client activation work sessions aimed at strategy refinement and implementation. Partner with cross-functional teams to identify & define business problems, develop solutions to address clients' KBQs, adjust approaches & frameworks to fit a variety of project types. This might be the job for you if you have: BA/BS required; MBA or other advanced degree (MPH, MSc, etc) preferred 8+ years of professional life sciences experience preferably in management consulting/strategy, commercial strategy, product launch/management/marketing, and/or business analytics Experience with market access/health economics/evidence generation, preferred Outstanding project management skills and ability to manage multiple projects Manage direct reports and mentor junior staff Demonstrated leadership skills, including bringing clarity to ambiguous situations Strong analytical, business acumen, and critical thinking skills Ability to work cross-functionally, with a solid understanding of market research Confidence outlining, creating, and writing proposals (with support from executive team) in response to client RFPs Strong knowledge and experience utilizing various data sources used in strategic consulting engagements (including competitive intelligence, custom research - qual & quant methods, secondary resources & databases) along with strong analytical skills for applying these sources for opportunity assessments, market modeling, strategy development, valuations Experience with analyzing and interpreting custom research and extrapolating findings to address the larger strategy development Experience in developing and executing strategic frameworks to address complex issues Experience with generating actionable and insightful reports, in a story-focused format, that resonate with different stakeholders and levels, through the development, production, & interpretation of multiple data and information inputs; assigning meaning to information by considering context & different perspectives and drawing logical conclusions based on evidence & reasoning. Ability to explain insights, findings, and analysis limitations to clients Advanced proficiency of Microsoft Excel and PowerPoint required; proficiency in SPSS or other similar data analysis tools preferred High degree of independence and exceptional work ethic Ease and confidence with "thinking on your feet" Excellent written and verbal communication skills Professional, proactive demeanor Strong interpersonal skills Curiosity and interest in developing, writing, and leading thought leadership initiatives If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $140,000 to $165,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. What's in it for you: At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AE1 #Hybrid
    $140k-165k yearly 2d ago
  • Sales Manager

    Marshall Industrial Technologies Inc. 3.6company rating

    Customer success manager job in Trenton, NJ

    Since 1951, Marshall Industrial Technologies - an employee-owned company - is dedicated to keeping regional manufacturing and industrial clients running and keeping on schedule. Our goal is to be the first call when clients need industrial work done. We provides comprehensive services for industrial plant maintenance, repairs, expansions, and capital project installations. We specialize in offering "turnkey" solutions for projects of any size, ensuring facilities run efficiently and on schedule. Our fully trained technicians are committed to delivering value and quality with a strong emphasis on safety and productivity. With 24/7 availability, our team is dedicated to meeting the needs of businesses around the clock. Role Description This is a full-time, hybrid location Sales Manager role based in Trenton, NJ and Stockertown, PA. Experience with Mechanical, Electrical, HVAC/R and/or Machine Shop services in an industrial/manufacturing setting is desirable. Preferred candidates possess the education, experience, and versatility to align our services with our client's maintenance and/or project needs. You will foster and grow relationships with existing accounts and identify new clients or contacts that can benefit from our services. Additionally, the Sales Manager will work with our operations groups to ensure quotes and proposals address client concerns. You will have the ability to interpret and balance communications between internal and external customers at all levels and develop action plans to meet organizational goals. Qualifications Proven skills in sales planning, client account management, and achieving sales targets Strong organization, time management, communication, and interpersonal skills Excellent verbal and written communication skills Previous experience in industrial technology, maintenance, or related fields is a plus Experience in navigating a siloed organization and providing strategic guidance Strong business acumen Proficiency in CRM software (HubSpot), Microsoft Office, and relevant sales tools Ability to multi-task effectively in a fast-paced, multi-location environment Bachelor's degree in Business, Marketing, or a related field is preferred Valid driver's license required Physical Requirements Regularly requires a high degree of mental effort, talk and hear, gross and fine manipulation, read both print and screens for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Regularly required to walk and sit Occasionally required to reach with hands and arms, lift 25 lbs. max, stand and stoop, kneel, or crouch, and climb stairs. Expected to work in a loud level of volume environment. Compensation: Marshall offers a robust compensation package including: Competitive base salary with bonus. 401k Retirement Plan Vacation during first year at entry-level with more earned for greater tenure Sick/Personal Pay Medical / Health Insurance Plans, Dental coverage, Additional voluntary benefits include several life insurance options, accident insurance, several disability insurance options, and more. We recognize that great talent can come from a variety of backgrounds. We are an equal opportunity employer committed to affirmative action and diversity. Background, MVR checks, and drug tests are performed for all positions. Equal Opportunity Employer including Disability/Vets
    $85k-145k yearly est. 3d ago
  • Account Manager

    Zoetis, Inc. 4.9company rating

    Customer success manager job in New York, NY

    Role Description We are seeking a highly capable individual for Account Manager, US Petcare Division. Primary responsibilities include utilizing solution selling, territory management, and business planning capabilities to execute our strategies to maximize sales performance within the assigned geography. This position will be field based and will require travel and some evening work for educational programs.Candidate should live within the territory. Position Responsibilities Sales Performance Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography. Successfully launch new products, service offerings and generate new equipment leads. Selling Skills, Technical Knowledge, and Customer Value Delivery Consistently demonstrate Solution Selling capabilities. Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise. Build effective relationships with and service all targeted hospitals / personnel to ensure you maintain and grow relevance and access within each account. Interact with customers following all Zoetis promotional guidelines. Territory Management and Teamwork Develop and execute a Territory Business Plan / Resource Allocation per our expectations - effectively implementing the full complement of Zoetis resources and following up to maximize ROI. Meet field activity expectations including sales call activity and investment in medical education programs. Develop and execute a call-cycle at the account and veterinarian level that delivers our reach / frequency expectations. Work with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct/attire, effective communication/informing, all administrative responsibilities, and overall teamwork. Education and Experience Undergraduate degree (BS/BA) required. Success in previous roles including creatively finding opportunities or solving problems to drive sales performance. 3-10 years of documented and successful consultative sales experience. Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic. Uses analytics and insights to enhance decision-making and tactical execution. Follow-through and attention to detail. Ability to manage assigned expense budgets. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter. Animal Health experience and knowledge of small animal veterinary medicine. Exhibit willingness to accept and incorporate feedback. Technical Skills Requirements Verbal, written, presentation, interpersonal, and communication skills. Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn Zoetis systems. Physical Position Requirements Ability and willingness to travel and work some evenings as required by the position. The US base salary range for this full-time position is $69,000-$133,860. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
    $69k-133.9k yearly 3d ago
  • Customer Service & Sales Manager

    Cathay Bank-Headquarters 4.4company rating

    Customer success manager job in New York, NY

    People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $28.85 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
    $28.9-31.3 hourly 5d ago
  • Construction Sales Manager

    Ally Construction Services

    Customer success manager job in Bensalem, PA

    WHO WE ARE We're an entrepreneur, fast-growing team of project managers, estimators, superintendents, safety and administrative support personnel. As leaders in quality construction management, we're committed to providing impeccable service to our clients, a safe work environment for our team, and an opportunity for our employees to grow and enjoy the benefits of work/life balance. Here at ALLY, we cultivate a collaborative environment that values tenacity, attention to detail, and comradery. Since outstanding customer service is our best product, we strive to build long-lasting relationships with our entire customer base. POSITION SUMMARY We are seeking a strategic and driven Sales Manager to lead our business development efforts and drive revenue growth in the construction management services sector. As a mid-sized company with a strong reputation for quality and reliability, we need a proven sales professional who can increase our market presence, build lasting client relationships, and align sales strategies with our operational capabilities. This role is ideal for someone who thrives in a fast-paced, hands-on environment and is passionate about the construction industry. The Sales Manager is responsible for direct sales execution, identifying new business opportunities, managing the sales pipeline, and collaborating closely with project teams to ensure client satisfaction from initial contact through project completion. This is an individual contributor role focused on direct business development activities. This position does not include direct management of employees. This position plays a key role in shaping the company's growth trajectory by contributing to strategic planning and market positioning. The ideal candidate will bring a blend of strategic thinking, sales leadership, industry knowledge, relationship-building skills, and will be comfortable working in a company where team culture and accountability are core values. RESPONSIBILITIES AND ACCOUNTABILITY Actively engage in prospecting and lead generation through methods such as cold calling, networking and targeted outreach. Build and maintain a robust pipeline of qualified opportunities using hands-on selling techniques. Conduct in-person and virtual meetings to present services and close deals. Identify and pursue new business opportunities through direct contact with potential clients in the life science, industrial, healthcare and technology sector markets. Develop, collaborate and implement a comprehensive sales strategy to meet company growth targets. Build and maintain strong relationships with new and existing clients, partners, and industry stakeholders. Walk job sites at project completion with the team to see the finished product, and follow up with client to obtain feedback, discuss possible future sales, as well as get referrals as applicable. Drive the business development team function by setting clear revenue goals, coaching team members on proven sales strategies, and fostering accountability for achieving measurable growth and client acquisition targets. Collaborate with estimating and project management teams to ensure accurate proposals and seamless project handoffs. Monitor market trends, competitor activity, emerging opportunities and client feedback to refine sales activities. Actively represent the company at industry events, trade shows, and networking functions, engaging prospects and clients through relationship-driven selling activities and consistent follow-up to convert connections into opportunities. Use CRM tools to track leads, opportunities and performance metrics. Provide regular reporting on sales performance, forecasts, and pipeline activity to senior leadership. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (KSA) Track record of implementing and executing a proven, structured sales process that consistently delivers results, including lead generation, qualification, proposal development, and closing. Established network of Developers, Architects and Owners within the construction industry, primarily the life science, industrial, healthcare and technology Experience working in a mid-sized company environment. Strategic thinker with hands-on execution ability. Familiarity with local and regional construction markets for the mid-atlantic region. Entrepreneurial mindset with a focus on growth. MINIMUM REQUIREMENTS Possess ALLY's core values: Adaptability Safety Client Service Accountability Team Culture 10 years of sales leadership experience in construction, engineering, or related industries. Proven track record of meeting or exceeding sales targets. Strong understanding of construction management processes, project delivery methods and client expectations. Excellent communication, negotiation, and interpersonal skills. Ability to lead and motivate a team toward ambitious goals. Bachelor's degree in business, marketing, construction management, or a related field preferred. Excellent time management skills with a proven ability to meet deadlines. A clean driving record, valid driver's license, properly maintained employee-owned vehicle with the state minimum mandated levels of auto liability insurance are required as a condition of employment. Eligible to work in the Unites States. Must be a team player. PHYSICAL DEMANDS/WORK ENVIRONMENT While performing the duties of this job, the Sales Leader is required to sit for long periods of time and is occasionally required to stand; walking within a 400-acre campus; use hands to finger, handle or feel objects, reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The Sales Leader is required to speak clearly so listeners can understand and hear clearly to understand the speech of another person. Client site pending, work environments can involve some exposure to hazards or physical risks, which require following basic safety precautions. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. WHAT WE OFFER Here at ALLY, we cultivate a collaborative environment that values tenacity, attention to detail, and comradery. We are committed to providing impeccable service to our clients, a safe work environment for our team, and an opportunity for our employees to grow and enjoy the benefits of work/life balance. Since outstanding customer service is our best product, we strive to build long-lasting relationships with our entire customer base. Working at ALLY includes: Paid time off to include vacation, flex (sick/personal) and your birthday! Medical, dental, and vision insurance for you and your family dependents (base plan 100% paid) HSA, Dependent Care, and HRA programs 401K Savings/Retirement plan Life Insurance (1X of salary paid by ALLY) Short term disability insurance Employee referral program incentives Volunteer program Tuition reimbursement Great team environment with fun, caring, hardworking people We are a Veteran-Owned business and encourage our military service men and women to seek employment with us. We partner with DOD SkillBridge, American Corporate Partners, and have consecutively earned the Federal Government's HireVets.gov Platinum Medallion for several years. Please be sure to call out your honorable service to our country in your email when applying for this role. ALLY Construction Services offers a competitive salary and benefits package. To be considered, please email us your resume with the position you're applying as the subject line to *******************************. ALLY CONSTRUCTION SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
    $61k-117k yearly est. 3d ago
  • Account Sales Manager - Flavors & Fragrances | Citrus Oils

    Food Management Search 4.3company rating

    Customer success manager job in New York, NY

    Selling Raw Ingredients, Natural Derivatives, Citrus Oils Full REMOTE: East or Central US A global trading and distribution company specializing in the supply of agricultural commodities and food ingredients. They source, process, and supply a broad portfolio including citrus fruit and derivatives, nuts, dried fruits, juices, and additives, sweeteners, and flavorings. This role is positioned to help expand a high-demand, underdeveloped US market segment within their natural derivatives / oils platform. Responsibilities: Call on Flavor and Fragrance accounts across North America. Sell a portfolio of oils (citrus), FTNF's (from the named food), and FTNSs (from the named source). Drive new customer acquisition and account growth; expand offerings within existing accounts. Identify opportunities, monitor market/competitors, and translate customer needs into revenue. Own contract execution/renewals, backlog management, delivery performance, and margin targets. Execute sales budget and forecasting. Travel: ~30% Qualifications: BS - Science related. 5+ years account management / sales in Flavors & Fragrances ingredients, selling raw ingredients / natural derivatives (not finished products). Proven success selling citrus oils and a portfolio including FTNF / FTNS. Existing relationships/customer base in the Flavor & Fragrance market. Independent “hunter” mindset; strong negotiation and communication skills. Compensatiopn: $130,000-$150,000 base + bonus + healthcare, 401(k), STD/LTD, life insurance.
    $30k-45k yearly est. 11d ago
  • Automotive Tool Sales/Route Manager - Full Training

    Mac Tools 4.0company rating

    Customer success manager job in Florence, NJ

    Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017
    $48k-56k yearly est. 13d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Brick, NJ?

The average customer success manager in Brick, NJ earns between $69,000 and $166,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Brick, NJ

$107,000
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